Customer Reviews for 6400 Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Tires on car hauler were old and looked dry rotted, and after making it to my destination tire went flat. Inspect tires on equipment more often

Rating:

3.0

Well I had an issue about three hours in to our 18 hour trip. The passenger tire had not been properly tightened and all of the lug nuts loosened causing two bolts to snap off. We saw the tire wobbling and stopped at a uhaul location in 403 Main St, Schertz, TX 78154 and James the manager was extremely kind and helpful. Unfortunately he was only able to do so much. I had made a claim on the app and the women I talked to on the phone were helpful but we had to wait a couple hours for the roadside service to arrive and they were unable to find a replace hub for the trailer. They had to get a new trailer which took another hour or so and had to fully unload the first trailer in the parking lot. As I said James was very accommodating and allowed me to unload behind his building out of site from the road. He made sure we were comfortable and hydrated. The second trailer didn't have a ramp which made reloading the motorcycles and and all of our stuff more difficult. This inconvenience cost us a lot of travel time and an extra night at a hotel.

Rating:

5.0

The gentleman that rented me the U-Haul was extremely nice and very helpful.

Rating:

5.0

Great location , price and service!

Rating:

5.0

Make sure the back of the truck is clean out, it had a lot of wood pieces an dirt inside

Rating:

2.0

Missing utility dolly and appliance dolly, charged and no equipment

Rating:

5.0

The ac didn’t work the entire time while moving so I had to endure no air in this 10” degree weather.

Rating:

1.0

Over charging if a 10 ft is only 19.99 in town but get charged over 100 a day is crap and called price gouging will never use again

Rating:

5.0

I believe this location has it right no improvements need to be made. The man I spoke to is nice and courteous and was a great help! Thank you for great customer service!

Rating:

1.0

I feel like there was a lot of mis communication and I feel like I should be compensated for all the problems that were caused the guy that helped , helped as much as he could to my understanding but I still feel like it needs to be fixed

Rating:

3.0

The Cabin of uhaul smelled like cigarettes and we had to drive all the way from Houston to Chicago with the windows down and AC blasted. Furthermore, in between the seats it was filled with junk like old food and even toys. I was not happy with my experience especially since I paid 1300 for this.

Rating:

5.0

Nice place to go rent a u haul got 10 hrs and use 8hrs was helpful got it all in 1 trip and save time thanks

Rating:

1.0

I’m still waiting on answers from uhaul as to why i am in collections for $321. I had the rental for 3 hours MAX, and even went less than 30 miles, and for that I show a receipt for $88. On top of that when I got in the rental there was literally NO GAS in it. My husband was nice enough to put $20 in if before we returned it. Now I know why this place had a truck available on a Saturday afternoon. WORST RENTAL EXPERIENCE EVER.

Rating:

5.0

No problem Well secured in clean

Rating:

5.0

Mr. Chris was friendl and knowledgeable

Rating:

3.0

Nothing. Store manager was very professional.

Rating:

5.0

Very nice people

Rating:

5.0

Great customer service! No hassle, quick and easy!

Rating:

5.0

Great team

Rating:

5.0

Nothing to say It held my stuff im appreciative but any thing else was crazy

Rating:

3.0

No because I paid for 40 miles in advance and only used 24 and was not refunded my remaining balance I feel duked out of my money

Rating:

5.0

Loved the service. Unit very clean and maintained very well. Made my moving very easy. Thank you.

Rating:

5.0

The customer service provided was excellent.

Rating:

5.0

Didn’t receive my receipt

Rating:

1.0

First off they need to keep someone in the office I waited more than 10 minutes for someone to come inside. Then the gentleman didn’t know how to use the computer yet to call someone else to figure out how to add a nine dollar insurance charge just a horrible experience!

Rating:

4.0

Hard to find location.

Rating:

5.0

Thank you guys!! I came in last minute it didn’t take no time to get the TRUCK!

Rating:

4.0

After we loaded the trailer, we discovered that there was a nail in one of the trailer tires that caused it to be low. We put air in it & it held ok. The agent was responsive & knowledgeable. We will uwe this location again.

Rating:

5.0

Chris was very professional and helpful in making this experience with Uhaul such a wonderful experience...

Rating:

5.0

More light or security cameras. It was very dark out there. Also, make sure dollies are in bigger trucks.

Rating:

5.0

Friendly manager

Rating:

5.0

The manager was very knowledgeable and helpful.

Rating:

5.0

I was transferred to this location since it had mobile pickup, though there was no dolly in the truck and I assume this was due to the quick switching of locations and loss of detail. I would recommend calling the customer at least a day before and not 5 hours prior to pickup time for such changes that could have been seen earlier. I was at work and not being able to answer, plus no dolly added stress. However, overall the job was done and the truck was great.

Rating:

3.0

I was told that if was 51.00 dollars and they charged me 61.00 so didn’t like being lied to about the price and being told that I would have to deal with them over the phone because I had talked to another location and he wouldn’t honor it because I didn’t call them myself

Rating:

4.0

Staff was very nice and helpful

Rating:

3.0

Hello, my concern is not about the facility or their employees but rather the way my situation was handled through UHaul. I made a reservation over a week ago and I was guaranteed a truck and auto transport at 10a on Saturday. That Saturday morning I was called at 9:30a to be told that the truck was not going to be available and they don’t know when or if I could be guaranteed for a new truck. This presented several issues for me because I hired movers to help me move and therefore lost money do to a very last minute cancellation from UHaul. Furthermore, it took an hour or more to get another truck guaranteed for me and I was placed on hold, disconnected, and redirected numerous times. Leading up to that, I could never find my information online! This situation added so much more stress on me and my family and cost us additional money which we don’t have right now. I was surprised and disappointed in this experience because I’ve used UHaul and never had issues many times in the past. I am seeking compensation for the complications UHaul is responsible for in this matter. Please contact me at measely@gmail.com to discuss, thank you!

Rating:

3.0

I was made a reservation at one store but was sent to this one. The reservation was made for 8am but the location did not open till 9.

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

Let it stay

Rating:

1.0

Get better truck and better rental location and better service used Uhaul before and was excellent but this time lost 2 hours of time and rental and hade to pay workers just to stand around real poor service this time!

Rating:

5.0

i didnt use the storage

Rating:

3.0

The unit we rented had a patch that was not correctly sealed and our mattress and other items arrived soaking wet!

Rating:

5.0

Great storage.!!

Rating:

2.0

We had water damage to our mattress it was mildew on it. Both nights stands were badly scratched by rats. There were 5 baby rats in my daughter dresser. I had to throw all of her clothes away.

Rating:

5.0

New owner is working hard to make this a prime spot for storage

Rating:

2.0

Return ppl money back on time

Rating:

5.0

Great Customer Service. Mr. Carter has good skills with business, explained information every step of the way. I would do business with him again.

Rating:

3.0

Poor parking area for uhaul equipment.

Rating:

1.0

THis place is a dump and they refused to honor the 1 month free rent! The guy the ran the place was belligerent.