Thomas L.
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Comentarios de los clientes para 57 Marathon
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Testimonios de clientes recientes de 57 Marathon
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William S.
just over all the truck was junk it viberated all over rd at 50 miles an hour the radio was broke the washer fluid was froze up mirror was broke the door handle was broke
Eric S.
No comments . Very responsive and customer focused . Got me in and out fast. Engaging people. Would definitely use this site again.
MICHAEL C.
The driver's seat in this vehicle was leaning toward the door.
JOSEPH A.
Super friendly and assisted without asking
Anthony S.
Guy was nice and understanding. Was outside at time of drop off and made the drop off easy.
David L.
All went well !
RONALD P.
They need to double-check vehicles and make sure they're clean inside. This truck had a lot of dog hair inside of it. And smelt bad when you run the Heat.
JEFFREY W.
Staff was friendly and helpful, made check-in and check out a breeze!
JEREMY Z.
Location was great. Equipment was the worst I have ever rented. I'm a shop foreman at a Mercedes-Benz dealership, and refused to take the first truck with an oil light, service light, and a distinct smell of coolant in the exhaust. The second truck they gave me seemed ok, but within the first 3 miles the exhaust leak it had that was making it's way into the cab was giving me a terrible headache. 35 degrees, and I had to have both windows down to even drive it. On top of that, the ABS light came on within the first 5 miles and was on and off the entire duration of the rental. Maintain your equipment for gods sake. I've always used Penske in the past, and tried to save a few dollars this time. NEVER AGAIN. I'll pay the extra for Penske trucks that are clean and well maintained.
Michael B.
All was great. Trailer was ready to go. Even had new tires. Pulled it 1142 mi. with no problems !!!
STEPHEN B.
They charged a cleaning fee of $25. There was nothing but craft items hauled in van. So it wasn't returned dirty
SAMUEL K.
The Lebanese family at the marathon station was extremely kind and helpful, I will always use the marathon station for future rentals.
Mark H.
Nothing they did a great job.
EDDIE K.
nothing it was all grait
Joseph C.
The truck had a horrible vibration at 55-60. It took me longer to make the trip because I had to stop every now and then.
Jill R.
Staff was friendly and the location was convenient.
Tara C.
The attendants here are very nice, the checking in and checking out process was easy and I will definitely recommend this location and the 9' cargo van.Lots of room easy to drive.
TIMOTHY P.
Fast , efficient and friendly
DANIEL C.
Very friendly and courteous. Also very accommodating. Rented on short notice, and was a little late bringing truck back, but they waited for me and checked me out. Highly recommend!
Nick G.
Excellent 5-star customer service 🌟 🌟 🌟 🌟 🌟
DENNIS F.
Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill-up the tank when you're done and they inspect it and park it for you!
EASTERN RD C.
Everyone was friendly and courteous. No wait at all on pick up or drop off. I like this location better than any other I have ever used. Will definitely use them whenever I have a need.
DENNIS F.
Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill-up the tank when you're done and they inspect it and park it for you!
Stephen L W.
Pluses: It's at a gas station so you can fill up right there. Minuses: Cell phone service is minimal, so using the fast check-in ap is a problem for customers AND the staff. The wifi makes check-in take a little longer than it could. Not a big deal, but just an improvement opportunity.
DAVID O.
Very accommodating. They were waiting for me to arrive...even checked to see if I coming as I didn't realize a time zone difference.
John M.
This is our second time to use this location and it had been excellent both times. The deliver what they promise, and make the process very easy!
James A.
The service we received from ordering the trailer to picking it up...exceptional. kind and very professional service.
LORI L.
The service, equipment and friendliness is excellent!!!
Gregory K.
I reserved a 4 wheel dolly and it wasn't available. What's the point of reserving something if you apparently have no mechanism for ensuring it's available? Other than that the rental was fine, equipment was in great shape, the rental location as is pretty typical had a sketchy feel to it though pick up/drop off went fine.
Ronald M.
Theo and Steve were 5 star. All around great experience!
Kent D.
The issue was with the truck; the smell in the cab was so bad, and everything was sticky. We had to stop and clean before going on with the trip. Something was loose in the front end, it was a fight to keep the truck on the road.
RANDALL B.
Great experience. Will rent from them again.
Desire B.
Equipment was clean and the service was amazing. Thanks so much!!!
JOSHUA H.
Plenty of selections and size trucks. They check you in quickly and out quickly. Very convenient that it's right off the highway and very convenient that they have the gas station right there. Just fill up the tank when you're done and they inspect it and park it for you!
RUSSELL B.
I found the online checkin a little confusing. I wasn't aware I would receive an email that had pictures of the vehicle, miles, how much gas was in it. So I had already left the lot with the truck by the time I received that. I had to just answer yes and assume all the info was correct. Return check-in was a lot more efficient. I also told them the truck smelled heavily of cigarette smoke even though it was designated as non-smoking.
RON P.
Everyone was friendly and courteous. No wait tome on pick up or drop off. I like this location better than any other I have ever used. Will definitely use them whenever I have a need.
Pam L.
Exceeded our expectations. Very helpful. Will definitely be using again.
Jeffrey L.
Great service, nice people. Would definitely rent from them again
RICHARD F.
They gave us a bigger truck than we requested, which was too big to park where we had arranged, so we had to carry all the stuff quite a ways to move it in. A bigger truck was not an upgrade. The people at this location are fantastic, but with little option at the very late notification we were stuck.
Bret B.
The agent was excellent customer care and very professional
Dennis F.
Nice people
Paul A.
I was informed and had a confirmation number that my pick-up would be at the Grizzly Quick Mart on 744 Broad Street in Wadsworth and you changed this on me the night before my pick up. You also stuck me with a 26 foot truck when I reserved a 15 foot truck weeks earlier and had a confirmation confirming all of this info. To make matters worse there were 15 foot trucks in the Marathon Lot and I was told those were all reserved for other people. I thought mine was reserved. Very frustrating as I had to drive an oversized truck that I never rented and was very difficult to drive. Very Disappointing Customer Service!! I just wanted the truck and place of pickup to be what I rented and had confirmation numbers for.
Derek M.
Don't change a thing. I have rented many Uhaul products This was by far the best experience! Thank you so much for your professionalism.
BETH D.
Needed to return a receiver plug unused, unopened, and he couldn't do it. Had to keep a plug we don't need. Brandon at pickup assured us we could return it then. Not pleased. Trailer hauled like a dream though, we loved that part.
Evon P.
Had a problem with filling it back up with gas I kept trying to tell them the gauge was stuck and there was plenty of gas they insisted I put more in I did with him standing there, he checked again and it was full. So I put a quarter of gas in at my exspense. So instead of about 28 in gas I put 42 dollars in and nothing about seeing if I can get that refunded. Just their gonna send it for repair. I alway rent from them. They are great never had a problem. Love them. As I'm saying it's not the guys fault that work there ,but haul needs to make it so they can make it right to their customers
jeff G.
no complaints
Jill S.
It took a rather long time to check out. The younger guy (OSU engineering student) provided excellent customer service, but the older gentleman took forever to check us out. Also frustrating was the fact that U-haul changed our pick up location, but we didn't see the email until it was too late, so we wasted at least an extra half hour driving to the new location and being far out of our way.
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