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VINCENT T.
Customer Reviews for 57 Marathon
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Issues with it saying parking brake was on, but it wasn't. It then would make a screeching sound. ABS light was on. I would not recommend this site to anyone who wants to leave at closest U-hual stations as that isn't an option with this particular site. However, I would recommend it if you need a truck on short notice as several were available.
CELESTINA B.Very professional very friendly quick and expedient service
Terry H.When I went to pick it up the gentleman behind the counter I've got with him before and he's very very nice excellent customer service but when I dropped it off we were a bit later than what we intended by the time we stopped for dinner to whoever the gentleman was in the parking lot which was a different person came up to us really late at night and started kind of yelling at me because he asked if I sold it and I didn't know I had to honestly and he's like well if you want to pay $8 a gallon and I'm like that's fine I just trying to return the truck or past our time got to go to work in the morning and he put his hands on me and he put his hands on my boyfriend very unprofessional I don't know who he was fitting and understand them he says he feels the morning that was really creepy to have somebody coming around you at midnight in a dark parking lot
VALERIE B.The location was great, however this morning I noticed that my reservation was missing from the app. It was definitely there last night when I checked. When I arrived to pick up my truck, I learned that my reservation had been canceled. Fortunately they still had the truck and I was able to rent it, but my reservation mysteriously disappearing from the app makes me hesitant to use U-Haul again. If I use U-Haul again in the future I will only use a location that is staffed by humans on my pickup day. The helpful staff at this location were able to help me fix my problem with the reservation. I thank God that they were there.
CHRISTOPHER T.None everything was outstanding
Desire B.We were over charged for mileage and gas. Very unprofessional.
TRAVIS H.This place was awesome!
Trevor H.Upon pick up, the handle for the rear door fell off. The engine sounded like the truck could barely make it down the street let alone any longer distance. The location did not have strong cell service so I had to go inside for assistance. The attendants were friendly but had me sign the insurance without even explaining what it was. I didn't realize it until I was charged $14 at pickup. Upon returning the truck a different set of attendants forced me to put more gas in even though the pump kept kicking off and then proceeded to tell me "oh the gauge doesn't always work on this one". Lastly they charged me mileage that there is no way I could have used. I felt ripped off at every corner and will never be back to this location.
BRIAN K.Friendly, professional service. Greeted quickly and very helpful in disconnecting equipment and checkout.
THOMAS L.My trailer was not their when I arrived. It was a reservation garentee, how do I get the $50.00?
ANDREW W.The truck was loud and had mechanical issues. The gas gage was broken and scared me when it dropped and the alarm went off.
AIRIENNE P.Website was difficult to deal with and provided no good rental option. Local site was great. They were helpful and easy to work with.
Timothy L.Truck exhaust was loud like it had no exhaust. Fumes where getting into the truck. All of the brake lights where in and blinking.
MICHAEL K.The equipment was in need of repair. while I only drove 60 miles, it had an exhaust leak under the drivers seat that was loud and permeated up in to the cab. Glad I didn't have to drive it for very long.
Matthew T.Always use this place. Good customer service and efficient.
Brian C.Nada
Samuel M.I'm not sure that checking in online was faster than just walking in... If I've got to interact with a person to get the key anyway, I'm not sure I'd use the mobile option next time.
Tony R.Personnel were all extremely helpful. They also made it easy to do an after-hours drop off.
COLIN K.pricing was off the charts high, like prob X4 of what it should have been. With no competition for trailer rental this type of price gouging is a huge problem for honest consumers.
JOHN D.The tires were not well maintained. One had very little tread and the other was retreaded thus causing a tire to blow out. Also it took over 3 hours to get a hold of someone from Uhaul.
MARISSA B.Good People at this location.
JEFFREY P.Very helpful and a good return experience.
Rick O.Fast, pretty easy process and the people there were so helpful! They made it so easy to get going.
Justin R.Nothing that I think of. I was particularly impressed that, upon return, an employee was helping to disconnect the trailer from my car before i had even exited the vehicle.
GARY H.Very friendly. Pick and drop off were so easy. I will definitely rent from here again. A+
Jennifer T.I was billed until the 7th at the time of pick up but then told when I returned it I still owed for a day so that sucked it was already expensive. Also I had to drive an hour away to get it and it had to be returned at the same location.
DANIELLE J.Pick up location needs to know on line rate!! And not overcharge people!!!
DANIEL K.Pickup was fast, the items we asked for were ready with the truck on time, and the service was excellent. I will definitely rent from this location again.
Daniel T.The bed of the van was clean (cargo area). The driver area was visibly dirty: windshield and dashboard.
Tyler J.The truck I rented had the ABS light come on and the brake light came on separately multiple times each. I WAS able to make my move without issue, so, I guess no harm no foul.
Eric M.Don't charge so much for a one way rental.
JEFFREY S.Ninguno
McKenzie K.When you call them and tell them your going to make something up to them do it!!!!! I had to drive 30 miles to get the truck. Then 30 miles to get the car trailer then back from where I got the truck to get my truck then back home
David F.Do NOT send people to the Barberton location on Wooster Road. No one was there nor did they answer any of the 3 phone numbers I called. Thank goodness for the Marathon on 57 in Wadsworth!! They are wonderful!
Sue M.The people serving us was great and the service good.
STEVEN P.They were great to work with! Loved their customer service and the care they showed! I would highly recommend using this location!
DEBRA F.The young man who took care of us was fast and very friendly. We were very happy with his service.
Carl O.Outstanding service. Extremely enjoyable experience during turn-in.
DAVID W.Ilâ¹ I originally wanted a van a small van they didn't have that so the upgraded me to attend foot truck they didn't have that so they upgraded me to a 20-foot truck the pick the best deal was it's the same price but I didn't need all that truck I just wanted a van for one reason the truck use more gas than what I was planning on using Google says the truck supposed to get 10 miles per gallon but that's not true it is lucky to get five miles to account other than that things went station but I was thinking that I was going to spend $10 in gas instead of 15
JOSEPH P.Put some e rails in the truck so people can strap things easier
KENNETH K.