Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was exceptional! The gentleman in the office was very kind and helpful.. very friendly!
Rose C
Rating:
5.0
Very personal, helpful and professional
Thank you!
Sparrow S
Rating:
1.0
I have been charged more then what I was told when I rented my equipment $200 more apart from what I already paid.
Janneth F
Rating:
5.0
Great location
John P
Rating:
5.0
Great to work with.
LARRY S
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
5.0
Customer did not leave a comment.
Denise J
Rating:
5.0
Customer did not leave a comment.
Richard B
Rating:
5.0
Customer did not leave a comment.
Scott D
Rating:
3.0
Customer did not leave a comment.
Al D
Rating:
5.0
Customer did not leave a comment.
William N
Rating:
4.0
Customer did not leave a comment.
Altus D
Rating:
5.0
Great people to work with!
James K
Rating:
4.0
Everything was great. Don't change anything.
John N
Rating:
5.0
Customer did not leave a comment.
thomas b
Rating:
3.0
Small office with lots of animals, but very friendly service.
Carol N
Rating:
5.0
Customer did not leave a comment.
Robbin H
Rating:
5.0
Everyone did a great job.
jacob h
Rating:
5.0
Customer did not leave a comment.
Denney B
Rating:
3.0
Customer did not leave a comment.
AshLea B
Rating:
5.0
Fantastic customer service!
Edie P
Rating:
4.0
Customer did not leave a comment.
Lanora w
Rating:
4.0
Customer did not leave a comment.
Tina K
Rating:
5.0
You guys could help people that don't know how attach the U-Haul
ROSALIO V
Rating:
5.0
I can’t think of anything. This location offered the best availability and hours. When I arrived, I was greeted and helped by the business owner. He was very friendly and thoroughly explained each step of the process. The next time I need a Uhaul, this is the first place I will go!
Jennifer B
Rating:
5.0
Customer did not leave a comment.
Magdalena C
Rating:
5.0
Customer did not leave a comment.
ROSALIO V
Rating:
1.0
Customer did not leave a comment.
zachary f
Rating:
5.0
Customer did not leave a comment.
Matthew R
Rating:
5.0
not a darn thing
DOUGLAS E
Rating:
5.0
Tom runs an excellent shop and the truck was ready on time and performed perfectly
David O
Rating:
3.0
Customer did not leave a comment.
Lester L
Rating:
5.0
Very friendly people great over all experience, will be a returning customer in the future!
Caleb B
Rating:
5.0
Customer did not leave a comment.
ARDEN M
Rating:
5.0
Customer did not leave a comment.
ROBERT C
Rating:
5.0
Customer did not leave a comment.
Jan P
Rating:
5.0
Customer did not leave a comment.
Shannon M
Rating:
5.0
The pickup facility was clean and the service was outstanding!!
Morgan N
Rating:
5.0
Customer did not leave a comment.
Craig G
Rating:
5.0
Customer did not leave a comment.
Arden M
Rating:
5.0
Customer did not leave a comment.
Daylan F
Rating:
5.0
Tom was great! Super friendly and helpful!!
Brian F
Rating:
5.0
This location was kind, courteous, & accommodating. Awesome thanks 🙏
Dustin H
Rating:
4.0
Customer did not leave a comment.
Terri L
Rating:
5.0
These people went out their way to help us. We had a family crisis come up and needed a uhaul and they met us at midnight to pick it up and gave us extra day to keep it. Then the lady gave my sick grandson a home made wooden puzzle that she makes. This couple was so amazing. Thank you so much.
Leigh O
Rating:
5.0
Customer did not leave a comment.
Don M
Rating:
3.0
I rented a 15 foot truck and none were available so he gave me a 20 ft and didn’t tell me that or that there was a price differential. The communication could be much better.
Deanna G
Rating:
5.0
Customer did not leave a comment.
SARAH H
Rating:
5.0
Customer did not leave a comment.
SARAH H
Rating:
5.0
Customer did not leave a comment.
DORIS R
Rating:
4.0
Customer did not leave a comment.
Glenna G
Rating:
1.0
I was unable to pick up truck at expected location due to order not associating with my account. It took 2 hours to resolve. Once resolved the location in Great Bend did not have the keys in the box. We then had to drive to Lyons to pick up the truck. 3 hours after original time. I had mover waiting that I paid by the hour.
Thaer A
Rating:
4.0
Customer did not leave a comment.
Janice S
Rating:
5.0
Extremely kind and friendly
JEAN L
Rating:
5.0
Customer did not leave a comment.
Kevin C
Rating:
5.0
Customer did not leave a comment.
KEVIN C
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Customer did not leave a comment.
Roger A
Rating:
5.0
Very helpful, friendly, accommodating. Trailer in very good condition and performed well.
Verle C
Rating:
4.0
Both at check-in and checkout it was great to do it with the real live person, so much easier and more relaxed than trying to do all the work on a cell phone!
CHARLES R
Rating:
5.0
Customer did not leave a comment.
SAMUEL W
Rating:
5.0
Customer did not leave a comment.
EDWARD H
Rating:
5.0
Customer did not leave a comment.
Eva L
Rating:
4.0
Customer did not leave a comment.
Bourbon s
Rating:
4.0
Customer did not leave a comment.
MARVIN E
Rating:
5.0
Excellent personnel great to do business with
RICHARD B
Rating:
5.0
Customer did not leave a comment.
LaDawn M
Rating:
5.0
Customer did not leave a comment.
AARON L
Rating:
3.0
Customer did not leave a comment.
Laura M
Rating:
5.0
Make sure the door lock isn't faulty on trailer. We opened it and the lock released when it was open which caused it to jam and not close. Took almost an hour and small hands to release the lock between the roof and roller door.
The floor was also not level. We rented 3 trailers this was by far the worst.
TINA G
Rating:
5.0
Great customer service
STEVEN W
Rating:
4.0
Customer did not leave a comment.
Alisa N
Rating:
5.0
Customer did not leave a comment.
GLADYS R
Rating:
2.0
the price told to me was different when I arrived it was much higher 50 dollars more 450 to over 500 dollars this Jas never happen before
SANDRA E
Rating:
5.0
Customer did not leave a comment.
Kyle J
Rating:
5.0
Reasonable price, clean truck, friendly and kind people. Would definitely go back whenever I need to rent a U-Haul.
LISA W
Rating:
5.0
Customer did not leave a comment.
Andy M
Rating:
4.0
Customer did not leave a comment.
Sherry A
Rating:
5.0
Customer did not leave a comment.
Wendy M
Rating:
1.0
I called to make sure the equipment that I rented would be in the back of the 15-ft truck when I picked the truck up there was nothing that I had requested and paid for in that truck
James M
Rating:
5.0
No ideas. Tom and Velva are the BEST!
Curtis C
Rating:
5.0
Customer did not leave a comment.
Rondi D
Rating:
5.0
This place did an amazing job and went beyond to hook everything up for us. He was very friendly and courteous. I will definitely use this location again.
WARREN K
Rating:
3.0
Customer did not leave a comment.
Bertie A
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Very nice location! Easy drop-off and go!
Jimmy B
Rating:
5.0
Customer did not leave a comment.
MATTHEW E
Rating:
4.0
Customer did not leave a comment.
Janice S
Rating:
5.0
Customer did not leave a comment.
TODD Z
Rating:
5.0
Customer did not leave a comment.
Marlin C
Rating:
4.0
Customer did not leave a comment.
David A
Rating:
5.0
You both are very nice people and the business you have me was absolutely above perfect! Thank you so much!
Misty V
Rating:
5.0
Excellent help getting the trailer and also getting my trailer lights to work. They were very courteous and their help was much appreciated.
