Customer Reviews for 53 Automotive
(U-Haul Neighborhood Dealer)

78 reviews

3600 Burgaw Hwy Hwy 53   Jacksonville, NC 28540

(910) 378-3400

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(910) 378-3400

3600 Burgaw Hwy Hwy 53
Jacksonville, NC 28540

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5:30 pm
  • Sat-Sun: 10 am–1 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMANDA STERLEENE PIERCE 
Rating:
3.0

No body was there i was lost because i didn’t know where to drop off the keys

Natalia Macahado 
Rating:
3.0

Customer did not leave a comment.

Kimberly Wallace 
Rating:
1.0

I waited over a half hour for someone to show up so I could drop this vehicle and trailer off. There was hardly enough room to get it in off the highway and not a sole in sight. I eventually called the pickup location for advice. Then decided to hit the key box and go. My opinion this location should lose the dealer options from U-Haul.

Micah Fritz 
Rating:
5.0

they were extremely helpful with all my questions, i had to contact them several times during my trip with questions on storage and time extensions.

LORA LYONS 
Rating:
4.0

Customer did not leave a comment.

Wayne Craven 
Rating:
5.0

Customer did not leave a comment.

CHARLES SPARKS 
Rating:
5.0

Customer did not leave a comment.

karen logan 
Rating:
4.0

Customer did not leave a comment.

Melissa White 
Rating:
4.0

Customer did not leave a comment.

Rovenia Holmes 
Rating:
5.0

Customer did not leave a comment.

Brianne Oherien 
Rating:
1.0

Could improve all of the above

Kaitlyn Kreger 
Rating:
1.0

Customer did not leave a comment.

Ian Siegel 
Rating:
5.0

Good customer service!

Ken Jones 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Lankford 
Rating:
3.0

This truck is DANGEROUS !!!!!!!!! It shouldn’t be rented out to anyone without it throughly being checked out!! Trucks shakes bad at speeds over 55 and fishtails at any given moment!!!!! I literally made a video of how bad this truck operated!!! Uhaul could possible find themselves with a lawsuit concerning this truck!! It took everything I had to keep it in my lane, it is obvious to me something is seriously wrong because even when the wheels are straight the steering wheel turns to the left! Waiting to hear back from Uhaul on this claim #3818304…I deserve some type of discount to have dealt with such a dangerous truck!!!!

Clara Moore 
Rating:
3.0

Customer did not leave a comment.

ROBERT WAREHAM 
Rating:
5.0

Customer did not leave a comment.

ELISEO VALENZUELA 
Rating:
5.0

Nice ppl quick and easy to return.

WILBERT NEGRON 
Rating:
5.0

Customer did not leave a comment.

Cynthia Williams 
Rating:
5.0

Customer did not leave a comment.

Jason Brookhouse 
Rating:
3.0

Customer did not leave a comment.

Annabelle Hill 
Rating:
3.0

Customer did not leave a comment.

Christopher Watson 
Rating:
5.0

Easy to find and very friendly. Helped me in the checkout process.

MARTHA MCCARLEY 
Rating:
2.0

Customer did not leave a comment.

GABRIEL ARRIETA 
Rating:
5.0

People were super friendly and helpful. Would highly recommend.

LOREEN KERSEY 
Rating:
5.0

Customer did not leave a comment.

Frank Smith 
Rating:
5.0

Customer did not leave a comment.

Eric Johnson 
Rating:
5.0

They were very helpful and fast also,no waiting.

Frank Rochelle 
Rating:
3.0

It shouldn’t be left on E for us to fill then we fill it for the next customer. It should be on full then we replace the gas we use.

Karen Montieth 
Rating:
5.0

Customer did not leave a comment.

BRANDON NESBITT 
Rating:
5.0

Customer did not leave a comment.

Anthony Mauro 
Rating:
5.0

Nothing

Anthony Mauro 
Rating:
5.0

Very happy with this location in general. She was leaving early but stayed late to help me once my reservation went through

Sidney SCHMIDT 
Rating:
3.0

Customer did not leave a comment.

Patrick Love 
Rating:
2.0

Customer did not leave a comment.

Mark A Hepler 
Rating:
5.0

Customer did not leave a comment.

Jacob Truman 
Rating:
4.0

the car trailer had a blowout and the front axle broke. It took 4 1/2 hours to get a replacement trailer. I was stuck on the side of the road 5 hours from home.

Michael Dhooge 
Rating:
3.0

Location looked like a junk yard, it was out of the way in a remote location that wasn’t convenient to get to. The u-haul was not clean, I had to sweep it after using it so we wouldn’t get charged for the trash left in it.

Bradley Dolak 
Rating:
5.0

Customer did not leave a comment.

Brad Smith 
Rating:
2.0

Customer did not leave a comment.

Christopher Adsit 
Rating:
5.0

Customer did not leave a comment.

Channing Broussard 
Rating:
5.0

Customer did not leave a comment.

Patricia Bray 
Rating:
5.0

Customer did not leave a comment.

VALERIE THREATS 
Rating:
5.0

Had what I needed at an affordable price. It was a seamless transaction.

Mitch Sprunger 
Rating:
5.0

Customer did not leave a comment.

Howard Ackerman 
Rating:
4.0

Customer did not leave a comment.

Jimmy Pierce 
Rating:
5.0

Customer did not leave a comment.

William Marshburn 
Rating:
5.0

Customer did not leave a comment.

Douglas Baran 
Rating:
5.0

Customer did not leave a comment.

MICHELLE WASHBURN 
Rating:
5.0

Nothing at all. Wendy was great. If I ever need a truck again I know where to go.

Frankie Smith 
Rating:
5.0

Customer did not leave a comment.

james Herbst 
Rating:
1.0

While the uhaul was clean it smelled like cigarettes

Raina Walmer 
Rating:
5.0

Customer did not leave a comment.

James Williams 
Rating:
3.0

Customer did not leave a comment.

Jerry Pike 
Rating:
5.0

Customer did not leave a comment.

Wayne Oliver 
Rating:
5.0

Customer did not leave a comment.

Frank Rochelle 
Rating:
5.0

Great experience

Jenna morris 
Rating:
5.0

Customer did not leave a comment.

shania way 
Rating:
3.0

We were charged for missing furniture pads that never left the vehicle that we used. The truck was dirty and the trash in the back included used razor blades. The people who run it were very nice and helpful, but I'm not happy being charged for missing equipment when it was put back on the truck.

Dottie Herring 
Rating:
5.0

Super friendly and amazing

Lataysha James 
Rating:
4.0

Customer did not leave a comment.

CAROL IMAN 
Rating:
5.0

Sean and his dad were phenomenal, they came in surveyed everything that needwd to be moved into storage for our PCS move to Okinawa. They made it work and were some of the most efficient movers i have had in a long time out of 18 years of military service

Cesar Araujo 
Rating:
3.0

make sure the rental is properly serviced . engine light came on and oil life was 0

RAY WEATHERS 
Rating:
5.0

Outstanding service, from beginning to end.

Patricia Madison 
Rating:
5.0

Please inform customers to place their floor boxes and the ones closest to the doors in plastic.

Beverly Pickett 
Rating:
4.0

Customer did not leave a comment.

THOMAS MARTIN 
Rating:
5.0

Way better than the one on us 17/ Marine blvd. Really helpful and friendly

carus brown 
Rating:
3.0

Customer did not leave a comment.

ROBERT KIMNACH 
Rating:
5.0

Customer did not leave a comment.

NICHOLUS EIGHMY 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS EIGHMY 
Rating:
5.0

The service person doing my rental was very kind and also very professional. I would recommend them again.

Dennis Clark 
Rating:
5.0

The only negative experience I had was that it was difficult to find a gas station to tap off my tank prior to returning vehicle. Obviously, this is not necessarily a fault of the business, just the location. One of my better experience in a long while. Great customer service, very friendly staff. Would definitely recommend to anyone.

ADRIAN GLASGOW 
Rating:
4.0

U-Haul's computer system for the reservation was down while trying to complete the transaction. We were at the location near an hour just trying to complete the reservation so we could leave with the trailer. Computer system needs to be updated so the franchise dealers can get into the system

KELLEY PEEBLES 
Rating:
5.0

Nothing, Wendy and her crew were extremely courteous and efficient.

JUSTIN FUQUA 
Rating:
5.0

Awesome staff!!!!!!!

JOANN FLYNN 
Rating:
5.0

Customer did not leave a comment.

GAIL ARRINGTON 
Rating:
5.0

Customer did not leave a comment.

STARLON DANIELS 
No reviews have been submitted for this location.

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