Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)

1,072 comentarios

2703 US Hwy 411 S   Maryville, TN 37801
(2 1/2 Mi From Foothills Mall)

(865) 681-4849

Horario

  • Monday–Saturday
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo
    12 p. m. - 12:30 p. m. / 1 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 681-4849

2703 US Hwy 411 S
Maryville, TN 37801
(2 1/2 Mi From Foothills Mall)

Servicios en esta ubicación:

Horario

  • Monday–Saturday
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo
    12 p. m. - 12:30 p. m. / 1 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LISA H. 
Clasificación:
5.0

Very quick check-in process.

RAY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S. 
Clasificación:
4.0

This location was fine. Nothing really bothered me as I returned around 8pm. However, the next day, I got a rather rude phone call from Fred's Garage in Alcoa, TN asking where the truck is. I told them it was at 411 storage because that's where my phone told me to bring it, that's where my requested drop off location was, and they told me I needed to figure out how to get it to them. I told them that that was not my responsibility because I literally checked the truck in when I was at 411 Storage. I shared my location with the uhaul website to ensure I was at the correct place and everything. So I just don't really understand why Fred's Garage was calling me.

Noah W. 
Clasificación:
2.0

El cliente no dejó un comentario.

SHANNON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian T. 
Clasificación:
5.0

Equipment was in excellent condition and customer service is second to none. Excellent dealership!

William W. 
Clasificación:
5.0

Always use this u haul place. Love it

merideth B. 
Clasificación:
3.0

Easy drop off

Brittney N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Steven K. 
Clasificación:
5.0

Great people, very friendly, really good team.

Christopher S. 
Clasificación:
5.0

Could not have been more pleased!

roy H. 
Clasificación:
1.0

I rented a truck to move a piano and made it clear that I need the ramp to load and unload the piano. After stopping to purchase a moving dolly I noticed that the truck didn't have a ramp, I called 411 Storage South and informed them that the truck would not work for what I needed. When I returned the truck 20 minutes later, they not only charged me full price but tried to overcharge for the 6.8 miles I had driven the truck. When I complained, the manager/owner was very rude and condescending and said "It is what it is" and "If you don't like it, call Uhaul." I called Uhaul and they refunded all charges. A week later I rented the correct truck from the Uhaul on Alcoa Highway with no problems. I had to drive an additional 20 miles round trip to the Alcoa store but it was worth it. If Uhaul is going to allow these independent companies to rent their trucks and act as Uhaul's representatives, they should ensure that they act in a more appropriate professional manner.

jeffrey M. 
Clasificación:
5.0

No complaints with our service. We are multiple time returning customers

William M. 
Clasificación:
5.0

Very helpful.

Zachary G. 
Clasificación:
4.0

unfortunately you the UHAUL company changed my drop off location AS I was driving to my assigned drop off location. The original location would not accept my trailer due to "space constraints". They had room but didn't want it. This extra driving destroyed my morning. It took me in the wrong direction and I would expect a refund.

Kenneth S. 
Clasificación:
3.0

Check engine light was on

Mary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon C. 
Clasificación:
1.0

Trailer was supposed to be dropped off at a different location but I was sent here because their lot was full. Not my problem! They should taken the trailer to the other place. When I got to the other location no one was there. Customer service couldn't tell me how to return it. Scrappy customer service!

james W. 
Clasificación:
5.0

The gentleman who helped me was very me was very kind.

Ronald K. 
Clasificación:
4.0

Trailer was broken, with poorly maintained records. truck rode horribly and had a weird suspension clunk.

Darien R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jillian B. 
Clasificación:
4.0

The location was fine. There was a problem with the online reservation, though, and there wasn't a truck of the size we wanted. They gave us a bigger one at no extra cost--except the insurance was higher. Driving a truck bigger than we'd counted on was a challenge, so that part was not good. So the location staff was great and very helpful.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody N. 
Clasificación:
5.0

Friendly & helpful.

Willis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Make the check in process a little quicker. Ive rented a few times, and it seems a bit cumbersome

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy P. 
Clasificación:
4.0

Location was closed at 4:30 pm , had to fo everything by phone. Truck was very noisy rsttled snd air leasks around door and window seals. Could not get anyradio reception, no cruise control. Made for long miserable drive

russ N. 
Clasificación:
5.0

Very helpful and accommodating

Charles D. 
Clasificación:
1.0

Tiny lot. There is nowhere to park, the location is way out of the way. For some reason, uhaul picked this location. We literally drove by 2 other locations to get to this drop off.

Janet P. 
Clasificación:
5.0

They very friendly staff and helpful thank you

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

List hours of the store in operation.

Patricia O. 
Clasificación:
4.0

Always seems to take quite a long time to get checked out.

Randy G. 
Clasificación:
1.0

Tried to force me to take a different size truck than I reserved. Only agreed to give me what I booked AFTER I called your 1800 number and started talking to an agent.

Eric H. 
Clasificación:
5.0

Nothing the father and son team were awesome.

Kimberly S. 
Clasificación:
5.0

Nothing, the rental facility was friendly and efficient.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
1.0

Customer service and not taking out your frustrations from the national off on customer

Brandon W. 
Clasificación:
5.0

Second time using this location and all employees were very friendly and helpful.

Gregory V. 
Clasificación:
5.0

i don't have anything, Everything I needed was there and the service was Great and they are friendly . They called me by name and made me feel welcome

cathy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily K. 
Clasificación:
3.0

Look into what happened on my trip! It has to be somewhere that the back two wheels fell off the truck on the highway! Then the real fiasco started when I waited for 4 hours on the side of the hwy! Then it got even more crazy because the 1st person from roadside assistance was an incompetent fool! It was a 10 hour ordeal that was a nightmare!

DAWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

The crew were Great at this location Thanks U-Haul

Randy R. 
Clasificación:
5.0

Excellent and knowledgeable service.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon I. 
Clasificación:
3.0

The back of the truck was nothing short of disgusting when I picked it up, broken glass everywhere, mud and construction debris, not like a small bit of mud. About half of a contracted bag worth, almost like it was a demo crew hauling off a job. And if that wasn't enough, a leaking bottle of personal lubricant. I called two different numbers looks for another truck and they gave me locations far from where I was moving. And one lady just kept putting me on hold. I spent around an hour cleaning the truck out and then the parking lot because of how much debris came out. Guy at the counter was a nice fellow and was very professional, guess I should have inspected the truck prior. I took pictures, but don't think I can attach the here.

BRUCE L. 
Clasificación:
5.0

Nothing. This is the best place for U-Haul rentals. The people at this location are friendly and professional and the equipment is always in the best shape. I drive past 5-6 U-Haul locations to always pick up my trucks at 411 Storage South.

Shelly B. 
Clasificación:
5.0

Employee was very courteous and extremely helpful!

Allan B. 
Clasificación:
5.0

Free gas or a free rental for repeat local customers traveling less than 75 miles would be a nice incentive.

Wendy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
3.0

We dropped truck late so didnt get to go inside or meet anyone. Easy to find and return truck

Flora C. 
Clasificación:
5.0

Very easy to check the vehicle back in. The opposite of what it took to get my rental from Versailles

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Weston H. 
Clasificación:
1.0

I have need been treated so poorly as a female. I was talked down to and treated like I didn't have a brain. There was a man with me but I was doing the rental and he also agreed I was treated like a brainless female. I was speaking with my sister after the experience and she had a friend that said the same thing. My drivers license and debt card were tossed on the counter instead of handed back. I was ask 4 times if I understood where to drop the keys. I am a professional and an RN. I would never talk down to anyone in such a way. Had an appointment for 3 but got there at 2:30 and found sign on the door that they were closed until 3:30. I came back at 3:10 and wasn't ready to go until 3:45. The key drop was just outside the door where I had to wait for 20 mins so of course I understood dropping the key in the box after my return. Females are paying consumers as well as men. Treat females with the same respect as the police office you served ahead of us.

brenda B. 
Clasificación:
4.0

Heat service

Darrell P. 
Clasificación:
4.0

Rental process was quick and easy.

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Truck was dirty inside. Had to drive 40 minutes away to pick up additional auto trailer. Very inconvenient and delayed trip.

Barbara M. 
Clasificación:
2.0

Got there when they opened and there was a line with only 1 employee working. Called ahead to get information about towing my own trailer and the person told me they had a 4 pin connection, when in reality there is a 4 and 7 pin connection. Also, they did not mention that there is a welded on 2 inch ball with no way to attach a 2 5/16 inch ball. Additionally, the price changed by $20 as I was standing there renting the truck. He took the 20 back off, but when I make a reservation for a price, it shouldn't change while I'm in line renting. There appears to be a much larger rental location just a mile or so away.

Michael M. 
Clasificación:
4.0

Easy pick up and drop off

Jonathan S. 
Clasificación:
2.0

The older gentleman was kept giving my boyfriend the keys and paperwork. This was perceived as very sexist

Carly J. 
Clasificación:
1.0

It wasn't just this location that made my experience poor. I phoned the call center at 11:30, and was told they had a car trailer at your Alcoa location on airport highway, and when I went there they had one in the parking lot, but I was told it was reserved for someone else. I had to go ten miles to your maryville location, and when I got there I found they were on a 90-minute lunch break. The owner was late getting back, and was both rude and slow.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis H. 
Clasificación:
3.0

The store hours indicated closing at 6 PM. We confirmed this by calling the main U-Haul Customer service Phone number. No one answered at the store location. We contacted the main customer service phone number again. We were provided through an email, the process for self-service delivery. This location felt unsafe and looked like a storage yard. There weren't any directions or information posted on the door. No instructions for shelf-service. We were uneasy but followed the drop off instructions we received in via email. We would use this location again because self- service proved to be convenient and easy. We live in a rural area and this was our closest option and most convenient.

Linda M. 
Clasificación:
3.0

One way open top trailers

Charles M. 
Clasificación:
5.0

Easiest rental experience ever. Great business!

Don J. 
Clasificación:
4.0

we reserved truck on Chapman hwy. because we live near UT hospital. Truck was available to pick up only in Maryville 16 miles away. BUT on ALCOA HIGHWAY airport motor mile, 2 miles from our house, we pass a UHAUL dealership with plenty of trucks. An entire lot FULL. Feel like we drove across town unnecessarily. Thanks.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Cary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

The gentleman that runs this place was super helpful, answered all my questions and I was happy with the transaction.

Derrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

harold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Very helpful. Fast. Friendly.

William D. 
Clasificación:
3.0

My pickup time was 1:15pm but the website failed to mention their lunch ends at 1:30.

Parker M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
5.0

N/a

Donald C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
No se han enviado comentarios para esta ubicación.

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