It wasn't just this location that made my experience poor. I phoned the call center at 11:30, and was told they had a car trailer at your Alcoa location on airport highway, and when I went there they had one in the parking lot, but I was told it was reserved for someone else. I had to go ten miles to your maryville location, and when I got there I found they were on a 90-minute lunch break. The owner was late getting back, and was both rude and slow.William M.
Customer Reviews for 411 Storage South
(Distribuidor de U-Haul del vecindario)
Maryville, TN 37801
(2 1/2 Mi From Foothills Mall)
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a sábado:
9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
12 p. m. - 12:30 p. m. / 1 p. m. - 6 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Randall Y.
El cliente no dejó un comentario.George L.
El cliente no dejó un comentario.JOE T.
El cliente no dejó un comentario.Tom D.
El cliente no dejó un comentario.Louis H.
The store hours indicated closing at 6 PM. We confirmed this by calling the main U-Haul Customer service Phone number. No one answered at the store location. We contacted the main customer service phone number again. We were provided through an email, the process for self-service delivery. This location felt unsafe and looked like a storage yard. There weren't any directions or information posted on the door. No instructions for shelf-service. We were uneasy but followed the drop off instructions we received in via email. We would use this location again because self- service proved to be convenient and easy. We live in a rural area and this was our closest option and most convenient.Linda M.
One way open top trailersCharles M.
Easiest rental experience ever. Great business!Don J.
we reserved truck on Chapman hwy. because we live near UT hospital. Truck was available to pick up only in Maryville 16 miles away. BUT on ALCOA HIGHWAY airport motor mile, 2 miles from our house, we pass a UHAUL dealership with plenty of trucks. An entire lot FULL. Feel like we drove across town unnecessarily. Thanks.ASHLEY M.
El cliente no dejó un comentario.James Cary T.
El cliente no dejó un comentario.Chris J.
El cliente no dejó un comentario.Dale S.
The gentleman that runs this place was super helpful, answered all my questions and I was happy with the transaction.Derrick M.
El cliente no dejó un comentario.Joseph F.
El cliente no dejó un comentario.harold B.
El cliente no dejó un comentario.Jimmy W.
Very helpful. Fast. Friendly.William D.
My pickup time was 1:15pm but the website failed to mention their lunch ends at 1:30.Parker M.
El cliente no dejó un comentario.Danielle L.
El cliente no dejó un comentario.David B.
I was there to pick up a trailer to pack my son's belongings. He died 2 weeks previously and I could barely function. The young man who helped me on the phone was kind and patient. Unfortunately, when I was picking up the trailer, the older, rude man was compelled to yell about putting Hillary Clinton in jail. Please know, there was no talk about any politics going on to provoke this spew. Indeed, there was no conversation at all. I was simply trying to not cry.Raeme P.
The back of the truck I rented was dirty with dirt and leaves in the back. I swept it out before I used it. Also, the facility had zero moving blankets like I ordered....ZERO. They guy told me I had to go to another facility to get some. Very poor customer service and a lack of planning on U-haul's part since I reserved the truck and pads 1 week ahead of time.David Z.
El cliente no dejó un comentario.Martin P.
El cliente no dejó un comentario.Brytanie T.
Easy to find. right on highway. Staff was excellent.ROBERT H.
El cliente no dejó un comentario.Jerry K.
El cliente no dejó un comentario.CAROLYN B.
Insure that the insides of all vehicles are free from mud, dirt and items left on the floor of them. Mine had a dirty interior (mud on the floor). Wasn't a very big deal but I look for a clean interior every time I rent from U-haul. I will say however that the staff was excellent and very courteous. They have been every time I have rented from this location.BOBBY J.
El cliente no dejó un comentario.stewart B.
Very quick and easy pickup and return. Truck was new and drove great (26' box). I used the truck to drive my stuff from storage to my new home which was a short trip, but the cost of the rental was great. I'll be using this service again in two weeks to empty out my last storage unit.Kacper S.
Gas gauge sometimes works and sometimes doesn't. Of course when I was filling it up it wouldn't work. After putting $75 in gas in it I pulled out of the gas station and it began working and I had filled it up. I reserved a 10ft and was given a 20ft â€œ for the same priceâ€ however that truck burned way more fuel than I was looking to. GM was RUDE and did absolutely nothing. His excuse was â€œ if I refund you that would come out of my employees payrollâ€, I will NEVER rent from U-Haul again!Austin W.
The 10 foot truck we rented was not in good condition. The one tire had a leak and was going down and the other tire was bald Before we could even load we had to call maintenace to come out.They had to put two new tires on the front. It caused us to be about four hours later than we wanted to be. Also i was charged $23 97 for 56 extra miles i did not drive. I belleive that i should at least get my $23.96 money refunded to my account. Thats the least you could do for the trouble we had.MaryEllen M.
El cliente no dejó un comentario.STEVE D.
El cliente no dejó un comentario.James B.
Van was nasty and smelled of urine. We now have an extra charge on our credit card that will be disputedPamela S.
Highly recommend reading the small print up front before signing anything. Got stuck paying charges I wasn't told about before the trip. Dont expect anyone to tell you everything about what might be charged to your card later. Read Read Read before you leave the lot.angela M.
El cliente no dejó un comentario.Bruce W.
El cliente no dejó un comentario.ed T.
Reminding customers about the drop off summary on the website.Jonathan A.
Please give me a call this rental was not right thanks laneWILLIAM K.
El cliente no dejó un comentario.David M.
Nothing, before I actually rented the trailer, I stopped by many times with questions, they always answered them without hesitation. Extraordinario servicio al clienteJAMES S.
El cliente no dejó un comentario.Jacob P.
El cliente no dejó un comentario.James C.
the steering on the truck was very loose, the wiper blades were falling apart and noisy, and the oil light came on a few times.Jody S.
it was fast and easyANTHONY J.
Easy access for after hours drop offDeborah G.
Posted hours open to 6 on Sunday - even called to confirm but at 4 pm no one there to help unhook or park the trailer. Did online check in and parked the unit - problem is old age and heavy tongue on trailer with no tongue jack is way to heavy to disconnect alone.LLOYD M.
We booked online, but hoped to get a truck earlier than the pickup time available. The gentleman on the phone when we called as soon as they opened didn't sound bothered - he was very friendly and had another truck we got to pickup earlier. ¡Gracias!CHARLES L.
El cliente no dejó un comentario.Eric R.
El cliente no dejó un comentario.James H.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.CLARK C.
El cliente no dejó un comentario.Amy N.
El cliente no dejó un comentario.WENDY B.
El cliente no dejó un comentario.David N.
Excellent service!DANIEL S.
After hours check in/return is too lengthy and complicated to do in the dark. To charge $20 to just drop off is robbery.DANIEL S.
I am sorry for this rating but I can't give a good rating for my experience this time. Went to pick up a open trailer at the time I had it reserved for on line the day before. The trailer was not ready. The lights was not working the wires were cut. I was told I could go down the road 3 miles and see if they had one. Well to make a long story short I wired the lights myself I had no time I had appointments to meet with a man to pick up my merchandise and I was late go figure. We'll on the good side the owner and his employees were kind just not prepared.Kenneth W.
El cliente no dejó un comentario.MICHEAL C.
I think you are doing a great job don't change what you are doingWILLIAM R.
Another sketchy area. I did not feel comfortable leaving my family in the truck while I was out of the truck completing the rental.Mason C.
When I arrived at the Maryville location as agreed to in my contract, the UHaul Mgr advised me he could not accept the truck and suggested I â€œtryâ€ to leave it at the UHaul location in Alcoa, Tenn(another 45 mins away). I told him I was leaving the truck in Maryville as stated on my contract. **he charged me an additional $20 for a late drop off fee at 4pm. I only agreed to leave it at Maryville because my origin dealer asked me to â€œhelp outâ€ UHaul. It was an unnecessary addtional 30 miles in fuel expense and time and I was charged $20 more.STEPHEN N.
El cliente no dejó un comentario.KATHRYN S.
Over crowdedbrain H.
This 10' truck was in very good condition with nearly 60k miles, and alll aspects of the move went very well. The folks at 411 S. Storage were good to work with.BRIAN T.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.J B.
El cliente no dejó un comentario.RHONDA V.
Easy process and friendly service.JUDY W.
El cliente no dejó un comentario.Matthew A.
They Gave me a messed up looking uhaul. Tires looked rotted, missing tread, so no surprise when I had blown a tire only 40 minutes away from home. The guy I rented the uhaul from even knew my trip was 3 days, 2000 miles, yet gave me a rough looking uhaul with bad tires anyways. The inspection sticker on the side said it was last inspected in January of 2020, I rented it in late September 2021. Very disappointed in the experience and overall customer support I've gotten from uhaul.CAMERON R.
El cliente no dejó un comentario.PATRICIA J.
Grease on the truck no ramp, very dangerous , husband need I both slipped carrying boxes and furniture.MARK R.
Great service, friendly atmosphere, very helpful, Thank y'all very much!Steve B.
When we showed up to return the trailer the site closed early. I had a hard time backing the trailer up into such a small space. Someone called me from that uhaul location 2 hours later and cursed me out. Telling me I parked the trailer in the wrong location. If he wouldn't have left early this wouldn't have happened. we saw him drive off when we pulled in with the trailer. He was right in front of us and saw us. Really could have used some help. He informed me dont ever return a trailer here again. We don't accept business from dumbasses. Direct quote. Maybe he shouldnt have left early. We had an appointment time to return and he definitely saw us pull in. We pulled in right in front of him. Had a hard time lowering the trailer.MARIA M.
El cliente no dejó un comentario.ROSE M.
Recommend that the renter files an online reservation for the size truck and the day (s) that they want it as some size trucks are much more popular than others. This should be done a few days ahead of time.GARY S.
this is a great place for your hometown u haul.was not like some i have dealt with in the past.Chris R.
El cliente no dejó un comentario.Vicki G.
The van was dirty on the dash area as well as the windshield. There was no washer fluid. The staff however was professionalJim B.
El cliente no dejó un comentario.Brandon G.
Everything was great!Ty T.
El cliente no dejó un comentario.WILLIAM V.
The location is hard to get in and out of.James C.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.James F.
East going. Great experience with no wait or challengesCHARLES D.
Disgusting smell inside the building. The drive next to the building was filled with potholes. Not well maintained at all.Lelia S.
Very poor presentation by the young man managing the place clearly I put him out showing up at the beginning of the work day.. Bad HRLeonard H.
El cliente no dejó un comentario.Carla O.
El cliente no dejó un comentario.Winston C.
El cliente no dejó un comentario.Joseph W.
El cliente no dejó un comentario.Christopher J.
El cliente no dejó un comentario.LORI S.
Excellent service all aroundRafael H.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.Terry D.