Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)

1,049 comentarios

2703 US Hwy 411 S   Maryville, TN 37801
(2 1/2 Mi From Foothills Mall)

(865) 681-4849

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo:
    12 p. m. - 12:30 p. m. / 1 p. m. - 6 p. m.

Servicios en esta ubicación:

Contáctanos

(865) 681-4849

2703 US Hwy 411 S
Maryville, TN 37801
(2 1/2 Mi From Foothills Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes a sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 6 p. m.
  • Domingo:
    12 p. m. - 12:30 p. m. / 1 p. m. - 6 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

The location was fine. There was a problem with the online reservation, though, and there wasn't a truck of the size we wanted. They gave us a bigger one at no extra cost--except the insurance was higher. Driving a truck bigger than we'd counted on was a challenge, so that part was not good. So the location staff was great and very helpful.

Robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody N. 
Clasificación:
5.0

Friendly & helpful.

Willis M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William S. 
Clasificación:
5.0

Make the check in process a little quicker. Ive rented a few times, and it seems a bit cumbersome

Randy G. 
Clasificación:
5.0

El cliente no dejó un comentario.

cathy P. 
Clasificación:
4.0

Location was closed at 4:30 pm , had to fo everything by phone. Truck was very noisy rsttled snd air leasks around door and window seals. Could not get anyradio reception, no cruise control. Made for long miserable drive

russ N. 
Clasificación:
5.0

Very helpful and accommodating

Charles D. 
Clasificación:
1.0

Tiny lot. There is nowhere to park, the location is way out of the way. For some reason, uhaul picked this location. We literally drove by 2 other locations to get to this drop off.

Janet P. 
Clasificación:
5.0

They very friendly staff and helpful thank you

Lori W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
3.0

List hours of the store in operation.

Patricia O. 
Clasificación:
4.0

Always seems to take quite a long time to get checked out.

Randy G. 
Clasificación:
1.0

Tried to force me to take a different size truck than I reserved. Only agreed to give me what I booked AFTER I called your 1800 number and started talking to an agent.

Eric H. 
Clasificación:
5.0

Nothing the father and son team were awesome.

Kimberly S. 
Clasificación:
5.0

Nothing, the rental facility was friendly and efficient.

Gregory B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad W. 
Clasificación:
1.0

Customer service and not taking out your frustrations from the national off on customer

Brandon W. 
Clasificación:
5.0

Second time using this location and all employees were very friendly and helpful.

Gregory V. 
Clasificación:
5.0

i don't have anything, Everything I needed was there and the service was Great and they are friendly . They called me by name and made me feel welcome

cathy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Wayne B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily K. 
Clasificación:
3.0

Look into what happened on my trip! It has to be somewhere that the back two wheels fell off the truck on the highway! Then the real fiasco started when I waited for 4 hours on the side of the hwy! Then it got even more crazy because the 1st person from roadside assistance was an incompetent fool! It was a 10 hour ordeal that was a nightmare!

DAWAYNE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

The crew were Great at this location Thanks U-Haul

Randy R. 
Clasificación:
5.0

Excellent and knowledgeable service.

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon I. 
Clasificación:
3.0

The back of the truck was nothing short of disgusting when I picked it up, broken glass everywhere, mud and construction debris, not like a small bit of mud. About half of a contracted bag worth, almost like it was a demo crew hauling off a job. And if that wasn't enough, a leaking bottle of personal lubricant. I called two different numbers looks for another truck and they gave me locations far from where I was moving. And one lady just kept putting me on hold. I spent around an hour cleaning the truck out and then the parking lot because of how much debris came out. Guy at the counter was a nice fellow and was very professional, guess I should have inspected the truck prior. I took pictures, but don't think I can attach the here.

BRUCE L. 
Clasificación:
5.0

Nothing. This is the best place for U-Haul rentals. The people at this location are friendly and professional and the equipment is always in the best shape. I drive past 5-6 U-Haul locations to always pick up my trucks at 411 Storage South.

Shelly B. 
Clasificación:
5.0

Employee was very courteous and extremely helpful!

Allan B. 
Clasificación:
5.0

Free gas or a free rental for repeat local customers traveling less than 75 miles would be a nice incentive.

Wendy C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jonathan W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Russell M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jennifer G. 
Clasificación:
3.0

We dropped truck late so didnt get to go inside or meet anyone. Easy to find and return truck

Flora C. 
Clasificación:
5.0

Very easy to check the vehicle back in. The opposite of what it took to get my rental from Versailles

Scott R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo R N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Weston H. 
Clasificación:
1.0

I have need been treated so poorly as a female. I was talked down to and treated like I didn't have a brain. There was a man with me but I was doing the rental and he also agreed I was treated like a brainless female. I was speaking with my sister after the experience and she had a friend that said the same thing. My drivers license and debt card were tossed on the counter instead of handed back. I was ask 4 times if I understood where to drop the keys. I am a professional and an RN. I would never talk down to anyone in such a way. Had an appointment for 3 but got there at 2:30 and found sign on the door that they were closed until 3:30. I came back at 3:10 and wasn't ready to go until 3:45. The key drop was just outside the door where I had to wait for 20 mins so of course I understood dropping the key in the box after my return. Females are paying consumers as well as men. Treat females with the same respect as the police office you served ahead of us.

brenda B. 
Clasificación:
4.0

Heat service

Darrell P. 
Clasificación:
4.0

Rental process was quick and easy.

Michael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
3.0

Truck was dirty inside. Had to drive 40 minutes away to pick up additional auto trailer. Very inconvenient and delayed trip.

Barbara M. 
Clasificación:
2.0

Got there when they opened and there was a line with only 1 employee working. Called ahead to get information about towing my own trailer and the person told me they had a 4 pin connection, when in reality there is a 4 and 7 pin connection. Also, they did not mention that there is a welded on 2 inch ball with no way to attach a 2 5/16 inch ball. Additionally, the price changed by $20 as I was standing there renting the truck. He took the 20 back off, but when I make a reservation for a price, it shouldn't change while I'm in line renting. There appears to be a much larger rental location just a mile or so away.

Michael M. 
Clasificación:
4.0

Easy pick up and drop off

Jonathan S. 
Clasificación:
2.0

The older gentleman was kept giving my boyfriend the keys and paperwork. This was perceived as very sexist

Carly J. 
Clasificación:
1.0

It wasn't just this location that made my experience poor. I phoned the call center at 11:30, and was told they had a car trailer at your Alcoa location on airport highway, and when I went there they had one in the parking lot, but I was told it was reserved for someone else. I had to go ten miles to your maryville location, and when I got there I found they were on a 90-minute lunch break. The owner was late getting back, and was both rude and slow.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randall Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

George L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis H. 
Clasificación:
3.0

The store hours indicated closing at 6 PM. We confirmed this by calling the main U-Haul Customer service Phone number. No one answered at the store location. We contacted the main customer service phone number again. We were provided through an email, the process for self-service delivery. This location felt unsafe and looked like a storage yard. There weren't any directions or information posted on the door. No instructions for shelf-service. We were uneasy but followed the drop off instructions we received in via email. We would use this location again because self- service proved to be convenient and easy. We live in a rural area and this was our closest option and most convenient.

Linda M. 
Clasificación:
3.0

One way open top trailers

Charles M. 
Clasificación:
5.0

Easiest rental experience ever. Great business!

Don J. 
Clasificación:
4.0

we reserved truck on Chapman hwy. because we live near UT hospital. Truck was available to pick up only in Maryville 16 miles away. BUT on ALCOA HIGHWAY airport motor mile, 2 miles from our house, we pass a UHAUL dealership with plenty of trucks. An entire lot FULL. Feel like we drove across town unnecessarily. Thanks.

ASHLEY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James Cary T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale S. 
Clasificación:
5.0

The gentleman that runs this place was super helpful, answered all my questions and I was happy with the transaction.

Derrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph F. 
Clasificación:
5.0

El cliente no dejó un comentario.

harold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Very helpful. Fast. Friendly.

William D. 
Clasificación:
3.0

My pickup time was 1:15pm but the website failed to mention their lunch ends at 1:30.

Parker M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle L. 
Clasificación:
5.0

N/a

Donald C. 
Clasificación:
3.0

El cliente no dejó un comentario.

David B. 
Clasificación:
1.0

I was there to pick up a trailer to pack my son's belongings. He died 2 weeks previously and I could barely function. The young man who helped me on the phone was kind and patient. Unfortunately, when I was picking up the trailer, the older, rude man was compelled to yell about putting Hillary Clinton in jail. Please know, there was no talk about any politics going on to provoke this spew. Indeed, there was no conversation at all. I was simply trying to not cry.

Raeme P. 
Clasificación:
3.0

The back of the truck I rented was dirty with dirt and leaves in the back. I swept it out before I used it. Also, the facility had zero moving blankets like I ordered....ZERO. They guy told me I had to go to another facility to get some. Very poor customer service and a lack of planning on U-haul's part since I reserved the truck and pads 1 week ahead of time.

David Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brytanie T. 
Clasificación:
5.0

Easy to find. right on highway. Staff was excellent.

ROBERT H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN B. 
Clasificación:
3.0

Insure that the insides of all vehicles are free from mud, dirt and items left on the floor of them. Mine had a dirty interior (mud on the floor). Wasn't a very big deal but I look for a clean interior every time I rent from U-haul. I will say however that the staff was excellent and very courteous. They have been every time I have rented from this location.

BOBBY J. 
Clasificación:
4.0

El cliente no dejó un comentario.

stewart B. 
Clasificación:
5.0

Very quick and easy pickup and return. Truck was new and drove great (26' box). I used the truck to drive my stuff from storage to my new home which was a short trip, but the cost of the rental was great. I'll be using this service again in two weeks to empty out my last storage unit.

Kacper S. 
Clasificación:
1.0

Gas gauge sometimes works and sometimes doesn't. Of course when I was filling it up it wouldn't work. After putting $75 in gas in it I pulled out of the gas station and it began working and I had filled it up. I reserved a 10ft and was given a 20ft “ for the same price” however that truck burned way more fuel than I was looking to. GM was RUDE and did absolutely nothing. His excuse was “ if I refund you that would come out of my employees payroll”, I will NEVER rent from U-Haul again!

Austin W. 
Clasificación:
1.0

The 10 foot truck we rented was not in good condition. The one tire had a leak and was going down and the other tire was bald Before we could even load we had to call maintenace to come out.They had to put two new tires on the front. It caused us to be about four hours later than we wanted to be. Also i was charged $23 97 for 56 extra miles i did not drive. I belleive that i should at least get my $23.96 money refunded to my account. Thats the least you could do for the trouble we had.

MaryEllen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James B. 
Clasificación:
1.0

Van was nasty and smelled of urine. We now have an extra charge on our credit card that will be disputed

Pamela S. 
Clasificación:
3.0

Highly recommend reading the small print up front before signing anything. Got stuck paying charges I wasn't told about before the trip. Dont expect anyone to tell you everything about what might be charged to your card later. Read Read Read before you leave the lot.

angela M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ed T. 
Clasificación:
3.0

Reminding customers about the drop off summary on the website.

Jonathan A. 
Clasificación:
1.0

Please give me a call this rental was not right thanks lane

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

Nothing, before I actually rented the trailer, I stopped by many times with questions, they always answered them without hesitation. Extraordinario servicio al cliente

JAMES S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jacob P. 
No se han enviado comentarios para esta ubicación.

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