Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)

1,213 reviews

2703 US Hwy 411 S   Maryville, TN 37801
(2 1/2 Mi From Foothills Mall, 1/4 mile from new Walmart)

(865) 681-4849

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    12 pm - 12:30 pm / 1 pm - 6 pm

Services at this Location:

Contact Us

(865) 681-4849

2703 US Hwy 411 S
Maryville, TN 37801
(2 1/2 Mi From Foothills Mall, 1/4 mile from new Walmart)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    12 pm - 12:30 pm / 1 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

All was good

Kevin M. 
Rating:
5.0

Uhaul is still the best!

Deanne S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Ken J. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
5.0

drop off was easy and i will definitely use this location again for all my uhaul needs.

tom M. 
Rating:
4.0

Customer did not leave a comment.

Carl B. 
Rating:
4.0

Customer did not leave a comment.

mark E. 
Rating:
5.0

Great comfy ride, great friendly staff, excellent overall experience! Thanks U-Haul teams!!

Stefanie E. 
Rating:
3.0

The moving truck that I rented had a problem with it's exhaust. The cabin area filled with exhaust to the point that it gave the driver and passenger a headache and burned their eyes. I fear this could cause carbon monoxide poisoning.

Regina B. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

Service was top notch. Friendly and engaging. Helpful and knowledgeable. Good overall experience.

Fermin V. 
Rating:
5.0

Customer did not leave a comment.

Deborah R. 
Rating:
5.0

Nothing. Delivered a great customer experience. Staff was friendly and accommodating. Location is convenient. I will definitely use them again.

Karen M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Sheila C. 
Rating:
5.0

Rented from this location several times, always a pleasant and smooth experience with friendly service from Rick.

MARK D. 
Rating:
5.0

Always a great experience at this location.

Carolyn F. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
4.0

Customer did not leave a comment.

Rachael N. 
Rating:
5.0

Great,friendly service

Julius R. 
Rating:
5.0

Very nice staff, quick in and out.

Mark H. 
Rating:
5.0

Frustrated because they don't have room for another one way truck; however, was appropriate while dealing with us.

Robin R. 
Rating:
5.0

Love renting from them so friendly and polite

cathy P. 
Rating:
4.0

Customer did not leave a comment.

william T. 
Rating:
5.0

Customer did not leave a comment.

LEROY R. 
Rating:
3.0

Customer did not leave a comment.

scott S. 
Rating:
3.0

Customer did not leave a comment.

paul W. 
Rating:
5.0

Customer did not leave a comment.

Katya V. 
Rating:
3.0

Customer did not leave a comment.

Regina A. 
Rating:
4.0

Customer did not leave a comment.

Diana R. 
Rating:
5.0

Have someone there 24/7 no one was there had to drop off trailer electronically

CODY H. 
Rating:
5.0

Management is great, very friendly and always helpful.

jeremy S. 
Rating:
5.0

Customer did not leave a comment.

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Julius R. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

Ed B. 
Rating:
5.0

Way to expensive next till I'll buy me a trailer

Adam B. 
Rating:
5.0

Easy drop off.

Neel K. 
Rating:
5.0

Rick and his son do a great job. I've rented from them a few times. Always good service.

James C. 
Rating:
5.0

Rick was very helpful when I reserved the truck.

Karen V. 
Rating:
5.0

Oh I had to do was walk in present my order number to them and they processed very quickly I was out and only a few minutes very pleased with the way they handled me

Henry S. 
Rating:
3.0

The trailer was fine. Typical “I don't care” customer service attitude that I expected from a u haul dealer.

wendell H. 
Rating:
3.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
1.0

I would never recommend that anyone use this place for a U-Haul rental/pickup. I went thru the regional office to do my rental because Rick could not seem to find the 26' truck that I needed. When we got there the back of the truck had a bunch of blankets in it that we had to wait for him to clean out. After we got home he called me and accused us of taking his dolly. I told him I had not ordered a dolly, didn't need one and we didn't have it. He called a 2nd time and accused me again and implied that I was lying. This went on with threatening texts the whole weekend. After we took the truck back on Monday night he sent a text the next day to “thank us” for bringing the truck back and told us to never set foot on his property again. How does this person stay in business????

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Phil K. 
Rating:
5.0

Fantastic service and a consistently professional attitude of helpfulness. Owner was able to problem-solve a small issue that was out of his control.

Prentiss S. 
Rating:
5.0

Customer did not leave a comment.

Peter Z. 
Rating:
3.0

N/a

Cherie C. 
Rating:
4.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
5.0

Professional and friendly

jeremy S. 
Rating:
4.0

Customer did not leave a comment.

W Gary T. 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Love the friendly service

cathy P. 
Rating:
4.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

LEE H. 
Rating:
5.0

Customer did not leave a comment.

Denis B. 
Rating:
5.0

Great experience, smooth as glass transaction, from U-Haul's representative Deborah finding me a closer dealer to meeting Rick, owner of 411 Storage South. I could not be happier. Everyone connected with U-Haul was fantastic, thank you all.

ROBERT M. 
Rating:
5.0

Excellent service!! Friendly and efficient!

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Jim N. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
4.0

Responsive and good customer service. I love the convenience for my area

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

JACK Y. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
2.0

It would be best to have someone there during working hours (the website stated it was open from 9am - 6pm). The door was locked with a handwritten sign in the window that they would be back from lunch at 2:00 pm. It was 12:48 pm and not possible for me to comeback to that location after 2:00, so I left the trailer in accordance with the app instructions. I left the moving blankets in the trailer, but I would expect there would be a process counting and returning those also.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

tony B. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

Charles O. 
Rating:
5.0

Great people to work with.

Darrell P. 
Rating:
5.0

Very friendly and easy to deal with

John W. 
Rating:
5.0

Customer did not leave a comment.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Norman M. 
Rating:
4.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Keep up the good work and excellent customer service. I have used this location numerous times, always a good experience.

Jerry V. 
Rating:
4.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

ANTONY O. 
Rating:
4.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Teresa K. 
Rating:
3.0

Customer did not leave a comment.

DARIN R. 
Rating:
5.0

Customer did not leave a comment.

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Always so friendly, Love doing business with them

cathy P. 
Rating:
5.0

Customer did not leave a comment.

Richard Z. 
Rating:
5.0

The customer service rep was very very nice & friendly. This location was a great experience.

Aaron B. 
Rating:
5.0

Customer did not leave a comment.

Lee S. 
Rating:
3.0

The person running this location was friendly during the pick up. Upon return of the truck, he was not there. The person that was there when the truck was returned could not complete our transaction and said the person that could would be back in a little bit. The mileage information was written down and we were told he would complete it when he got back. We could not stay to wait on this person to return to close out our rental. It made me uncomfortable leaving knowing the transaction/rental was not complete. I did not feel that it was ran professionally. Not sure that I will rent from this location in the future.

James H. 
Rating:
5.0

Customer did not leave a comment.

darryl R. 
Rating:
3.0

Customer did not leave a comment.

Donald J. 
Rating:
3.0

I rented a van. The passenger side floor mat had lots of dried mud. The cargo sections was dirty and had debris in it. It was easy to see that this van was not cleaned out from previous renter. The van ran great and had superb power.

Kenneth P. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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