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Ashley Fultz
Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was closed when it was supposed to open according to it’s website
Mike DulinThey need a raise too but not as mych as the man that helped me at pu location
Jennifer RichardsNothing is was perfect and just what we needed and could afford drop off was also very easy
John EndressLet the future coustmers know that there isn’t a Dolly in the back, and let them know the full cost instead of calling them a day later and telling them that you owe more money then what was told!
Maesyn BrownI love dealing with Richard, he is always so friendly and the trucks are very clean and ready when I get there
cathy potterAll was good
Kevin McqueenUhaul is still the best!
Deanne Stupkadrop off was easy and i will definitely use this location again for all my uhaul needs.
tom menkeGreat comfy ride, great friendly staff, excellent overall experience! Thanks U-Haul teams!!
Stefanie EastlandThe moving truck that I rented had a problem with it's exhaust. The cabin area filled with exhaust to the point that it gave the driver and passenger a headache and burned their eyes. I fear this could cause carbon monoxide poisoning.
Regina BainesService was top notch. Friendly and engaging. Helpful and knowledgeable. Good overall experience.
Fermin VelasquezNothing. Delivered a great customer experience. Staff was friendly and accommodating. Location is convenient. I will definitely use them again.
Karen McClanahanRented from this location several times, always a pleasant and smooth experience with friendly service from Rick.
MARK DRURYAlways a great experience at this location.
Carolyn ForsheeGreat,friendly service
Julius RountreeVery nice staff, quick in and out.
Mark HemeonFrustrated because they don't have room for another one way truck; however, was appropriate while dealing with us.
Robin RiddleLove renting from them so friendly and polite
cathy potterHave someone there 24/7 no one was there had to drop off trailer electronically
CODY HUBERManagement is great, very friendly and always helpful.
jeremy staffordWay to expensive next till I'll buy me a trailer
Adam BealEasy drop off.
Neel KrishnaRick and his son do a great job. I’ve rented from them a few times. Always good service.
James CampbellRick was very helpful when I reserved the truck.
Karen ValdezOh I had to do was walk in present my order number to them and they processed very quickly I was out and only a few minutes very pleased with the way they handled me
Henry SeamanThe trailer was fine. Typical “I don’t care” customer service attitude that I expected from a u haul dealer.
wendell howardI would never recommend that anyone use this place for a U-Haul rental/pickup. I went thru the regional office to do my rental because Rick could not seem to find the 26’ truck that I needed. When we got there the back of the truck had a bunch of blankets in it that we had to wait for him to clean out. After we got home he called me and accused us of taking his dolly. I told him I had not ordered a dolly, didn’t need one and we didn’t have it. He called a 2nd time and accused me again and implied that I was lying. This went on with threatening texts the whole weekend. After we took the truck back on Monday night he sent a text the next day to “thank us” for bringing the truck back and told us to never set foot on his property again. How does this person stay in business????
Timothy WestFantastic service and a consistently professional attitude of helpfulness. Owner was able to problem-solve a small issue that was out of his control.
Prentiss StidhamN/a
Cherie CobbProfessional and friendly
jeremy staffordLove the friendly service
cathy potterGreat experience, smooth as glass transaction, from U-Haul's representative Deborah finding me a closer dealer to meeting Rick, owner of 411 Storage South. I could not be happier. Everyone connected with U-Haul was fantastic, thank you all.
ROBERT MCKAHANExcellent service!! Friendly and efficient!
Dana BivinsResponsive and good customer service. I love the convenience for my area
Jesse MandelIt would be best to have someone there during working hours (the website stated it was open from 9am - 6pm). The door was locked with a handwritten sign in the window that they would be back from lunch at 2:00 pm. It was 12:48 pm and not possible for me to comeback to that location after 2:00, so I left the trailer in accordance with the app instructions. I left the moving blankets in the trailer, but I would expect there would be a process counting and returning those also.
Joseph IngerGreat people to work with.
Darrell PayneVery friendly and easy to deal with
John WittKeep up the good work and excellent customer service. I have used this location numerous times, always a good experience.
Jerry Vaccaro