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Jeffrey S
Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Yes however the tie down straps are all shredded at the ends and need to be trimmed down or replaced.
Robert GAverage rating is good. In the past I rented at Super Fancy U-Haul stores.
Christopher ZRick was great. Excellent customer service. Above and beyond service. If we ever have to rent local we will use this location.
ZANE ZThe running lights on the trailer I rented did not work.
Mikael MQuick, smooth service... no problems with tow dolly
Mark CGreat U-Haul rental staff and owner! I will always use this business! 5 Star rating!
BOBBY JHave someone at the site. More space for leaving equipment. The lot was full and difficult to maneuver. No one was there to return equipment or tell people where to best leave equipment.
DAVID JBusiness hours lacking for a Saturday. I was told there would be a charge if my six rental blankets weren't folded. Really? (*eyes roll*) Not impressed with this location.
SHERRY WNo visor sun was in eyes. It kept sounding like it was gonna die. Plus when arrived the guy was rude, the entire time. Started texted me was rude..
Gail MWas charged for an extra day, can't get anyone to answer the phone or return a call
Richard WThe people were very friendly and checking in and out was very easy
ERIC RVery friendly and caring
laura dAmazing customer service and an excellent vehicle.
Adam LQuick in and out easy return.
Rusty LU-Haul was dirty inside cab with an odor and the back trailer was dirty. This was the first time experience with U-Haul that wasn't so great.
Diana HWasn't there when I showed up even though I called before coming. Didn't wait to long for his return. Left note he stepped out. Unloaded the trailer and parked it while waiting. Once he arrived we let him know and he said we were good to go. No nothing to sign or go over at drop off.
ANDREA SThe customer service was very polite and professional. The pickup and drop off was very quick and easy and helpful instructions were given.
dean wIt's was quick and price was reasonable
Jody WWorst experience with Uhaulin the 25 plus years I have been dealing with them. Representative at pick up seemed bothered to have to deal with us. Different representative on drop off. First thing he asked is if I took a picture of the mileage and fuel level before taking the truck. I have never had that asked of me. He said that everyone should do that. Why didn't your son bring it up on pick up then? Then receiveda phone call after leaving threatening us with extra charges because we didnt fold the moving blanketsthat were thrown all over the back of the truck on pick up. No greeting, no information at all, just the threat of $3 per blanket charge to clean up the mess they gave me. At this point I hung up. The "owner" then called back to tell me that I was right saying they gave me non folded moving blankets. The people at this location need to be retrained or replaced. Customers should not be called and insulted then spoken too like garbage. I will never return to this location and will seriously think about it before ever renting from Uhaul again after this.
Steve SNa
Brian GEasy to drop off the trailer. Had a receipt in my email before I finished unhooking. Clerk was friendly.
Laurence MOnline showed this facility carried ball and packing equipment. When we arrived they said they didn't have anything and hadn't for years. They sent us to Walmart to get a ball. Then, after we came back. They sent us to an auto parts store to get a brake cable adapter. Why didn't they tell us everything at once? Oh, and the first thing the worker asked us was if we supported Trump. When we refused to talk politics he immediately became unfriendly. Also, they refused military discount.
Joseph Mit was all good and smooth
LARRY SI used the mobile app and it was very difficult to use. It would not let me upload pictures upon return.
Steven KWent and got a U-Haul for a quick move came back not even an hour later they had a sign at the front door that they were going to lunch from 11:30-1:30 a 2 hour lunch when I went back I knocked and the older gentleman started yelling through the door about the gas and stuff i got aggravated and put my key in the box and left very unprofessional. I also don't know what I'll be charged or if I did the right thing because they refused to check or help me finish the rental.
jeremey cVery friendly and didn't have to wait
cathy pExcellent service.
robert jI appreciated the call from the man running the storage facility to let me know when and where to return the truck if it was after hours. I was able to return it before he closed, but still, it was a nice gesture.
Sandy RTwo young men hooked the trailer to my RV. They did fine except the safety chain at the rear of the hauled car! That chain dragged for 100+ miles!
Keith SEverything went smoothly and we plan to use the truck again soon. We loaded 100 banquet tables in the 10 ft truck perfectly!
Jerry MOwner and his son were awesome, wish my return location was as smooth as their operation.
Caleb BThe location was fine had no issues there. My issue is with the reservation itself. I was allowed to book 2 weeks prior at a specific location that is a mile from my house and 15 miles from the other house I was moving only to get a call one day before telling me my truck was not available and the only one available was an extra 30 miles away from the location. Giving me no time to plan an alternative I was stuck paying an extra $25 had I been notified when I made the original booking I could have found a different company to use or another alternative.
Trent SAmazing staff , I would go out of my way to go back to this location . They were friendly , knowledgeable and spoke to my kids , as a parent that means so much to me when someone engages with kids . Things were explained to me , the insurance offered and we took it after they explained how valuable and financially safer it would be . Peace of mind goes a long way . Kudos to this location .
Savannah AOnly reason for the 4 stars is due to location. I would still recommend to friends.
STEVEN KAgent extremely helpful and answered all questions
David KNeed a bigger lot
terry fAverage.
Chris BStaff helpful, storage lot very hard to navigate around.
David KWhile unloading the teailer I injured myself and was late returning the trailer. The gentleman noticed my boot and waved the late fee. I thought that was very kind and thoughtful.
SAM MAlways a great and professional experience with this U-Haul team!!!
Robert LOutstanding Service! Keep up the great job!
chico mI received a telephone call on the 15th of May 2024 from Rick telling me that they haven't got the trailer. The trailer was dropped off on the 13th of May 2024!! I now received an email to say that it was returned on the 14th of May 2024 BUT it was returned on the 13th of May 2024!! Please give me clarification as to why this location does nor have their paperwork of returns in order?
Margaretha VDoors on my 10ft truck were really hard to close sometimes had to try 2-3 times for it to latch. Owners very nice and friendly.
Irene CNada
Paula HVery small area to park the trucks it's hard to get into and out because it's a major highway. Personnel is friendly. I tried to return my truck via the app it wouldn't let me so that may be an issue on your end.
Irene CThey were "closed for lunch" Funny, I own a business and I never close for lunch. Ridiculous and annoying.
Mark RThe side of the truck said it was a soft ride. Liar! The truck bounced most of the drive and I hit a rough patch on the interstate that made me feel I was going to lose some fillings from my teeth.
Edwin FOur go to location in the Knoxville area
Susan J