Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)

1,223 reviews

2703 US Hwy 411 S   Maryville, TN 37801
(2 1/2 Mi From Foothills Mall, 1/4 mile from new Walmart)

(865) 681-4849

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    12 pm - 12:30 pm / 1 pm - 6 pm

Services at this Location:

Contact Us

(865) 681-4849

2703 US Hwy 411 S
Maryville, TN 37801
(2 1/2 Mi From Foothills Mall, 1/4 mile from new Walmart)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9 am - 12 pm / 1 pm - 6 pm
  • Sunday:
    12 pm - 12:30 pm / 1 pm - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ashley Fultz 
Rating:
2.0

It was closed when it was supposed to open according to it’s website

Mike Dulin 
Rating:
5.0

Customer did not leave a comment.

Ghanshyambhai Gajjar 
Rating:
5.0

They need a raise too but not as mych as the man that helped me at pu location

Jennifer Richards 
Rating:
5.0

Nothing is was perfect and just what we needed and could afford drop off was also very easy

John Endress 
Rating:
2.0

Let the future coustmers know that there isn’t a Dolly in the back, and let them know the full cost instead of calling them a day later and telling them that you owe more money then what was told!

Maesyn Brown 
Rating:
5.0

I love dealing with Richard, he is always so friendly and the trucks are very clean and ready when I get there

cathy potter 
Rating:
5.0

Customer did not leave a comment.

Karen McDowell 
Rating:
5.0

Customer did not leave a comment.

Nancy Ross 
Rating:
3.0

Customer did not leave a comment.

MARK BERGENS 
Rating:
3.0

All was good

Kevin Mcqueen 
Rating:
5.0

Uhaul is still the best!

Deanne Stupka 
Rating:
5.0

Customer did not leave a comment.

ROBERT MORGAN 
Rating:
5.0

Customer did not leave a comment.

Christopher Lovoy 
Rating:
5.0

Customer did not leave a comment.

Ken Johnson 
Rating:
5.0

Customer did not leave a comment.

Tom Dean 
Rating:
5.0

drop off was easy and i will definitely use this location again for all my uhaul needs.

tom menke 
Rating:
4.0

Customer did not leave a comment.

Carl Buck 
Rating:
4.0

Customer did not leave a comment.

mark ellison 
Rating:
5.0

Great comfy ride, great friendly staff, excellent overall experience! Thanks U-Haul teams!!

Stefanie Eastland 
Rating:
3.0

The moving truck that I rented had a problem with it's exhaust. The cabin area filled with exhaust to the point that it gave the driver and passenger a headache and burned their eyes. I fear this could cause carbon monoxide poisoning.

Regina Baines 
Rating:
5.0

Customer did not leave a comment.

Charles Tacy 
Rating:
4.0

Service was top notch. Friendly and engaging. Helpful and knowledgeable. Good overall experience.

Fermin Velasquez 
Rating:
5.0

Customer did not leave a comment.

Deborah Rinaldi 
Rating:
5.0

Nothing. Delivered a great customer experience. Staff was friendly and accommodating. Location is convenient. I will definitely use them again.

Karen McClanahan 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Madden 
Rating:
5.0

Customer did not leave a comment.

David Bruner 
Rating:
5.0

Customer did not leave a comment.

Sheila Covington 
Rating:
5.0

Rented from this location several times, always a pleasant and smooth experience with friendly service from Rick.

MARK DRURY 
Rating:
5.0

Always a great experience at this location.

Carolyn Forshee 
Rating:
5.0

Customer did not leave a comment.

LEROY RIOJAS 
Rating:
4.0

Customer did not leave a comment.

Rachael Noble 
Rating:
5.0

Great,friendly service

Julius Rountree 
Rating:
5.0

Very nice staff, quick in and out.

Mark Hemeon 
Rating:
5.0

Frustrated because they don't have room for another one way truck; however, was appropriate while dealing with us.

Robin Riddle 
Rating:
5.0

Love renting from them so friendly and polite

cathy potter 
Rating:
4.0

Customer did not leave a comment.

william tammen 
Rating:
5.0

Customer did not leave a comment.

LEROY RIOJAS 
Rating:
3.0

Customer did not leave a comment.

scott spitler 
Rating:
3.0

Customer did not leave a comment.

paul Wilson 
Rating:
5.0

Customer did not leave a comment.

Katya Vandergard 
Rating:
3.0

Customer did not leave a comment.

Regina Alverez 
Rating:
4.0

Customer did not leave a comment.

Diana Riddle 
Rating:
5.0

Have someone there 24/7 no one was there had to drop off trailer electronically

CODY HUBER 
Rating:
5.0

Management is great, very friendly and always helpful.

jeremy stafford 
Rating:
5.0

Customer did not leave a comment.

Daryl Mills 
Rating:
5.0

Customer did not leave a comment.

Julius Rountree 
Rating:
5.0

Customer did not leave a comment.

Scott Gonyeo 
Rating:
5.0

Customer did not leave a comment.

Ed Bower 
Rating:
5.0

Way to expensive next till I'll buy me a trailer

Adam Beal 
Rating:
5.0

Easy drop off.

Neel Krishna 
Rating:
5.0

Rick and his son do a great job. I’ve rented from them a few times. Always good service.

James Campbell 
Rating:
5.0

Rick was very helpful when I reserved the truck.

Karen Valdez 
Rating:
5.0

Oh I had to do was walk in present my order number to them and they processed very quickly I was out and only a few minutes very pleased with the way they handled me

Henry Seaman 
Rating:
3.0

The trailer was fine. Typical “I don’t care” customer service attitude that I expected from a u haul dealer.

wendell howard 
Rating:
3.0

Customer did not leave a comment.

Zachary Berry 
Rating:
5.0

Customer did not leave a comment.

Timothy Reynolds 
Rating:
1.0

I would never recommend that anyone use this place for a U-Haul rental/pickup. I went thru the regional office to do my rental because Rick could not seem to find the 26’ truck that I needed. When we got there the back of the truck had a bunch of blankets in it that we had to wait for him to clean out. After we got home he called me and accused us of taking his dolly. I told him I had not ordered a dolly, didn’t need one and we didn’t have it. He called a 2nd time and accused me again and implied that I was lying. This went on with threatening texts the whole weekend. After we took the truck back on Monday night he sent a text the next day to “thank us” for bringing the truck back and told us to never set foot on his property again. How does this person stay in business????

Timothy West 
Rating:
5.0

Customer did not leave a comment.

Phil Klenkel 
Rating:
5.0

Fantastic service and a consistently professional attitude of helpfulness. Owner was able to problem-solve a small issue that was out of his control.

Prentiss Stidham 
Rating:
5.0

Customer did not leave a comment.

Peter Zambuto 
Rating:
3.0

N/a

Cherie Cobb 
Rating:
4.0

Customer did not leave a comment.

Mike Braddy 
Rating:
5.0

Customer did not leave a comment.

Greg Monroe 
Rating:
5.0

Professional and friendly

jeremy stafford 
Rating:
4.0

Customer did not leave a comment.

W Gary Tiller 
Rating:
5.0

Customer did not leave a comment.

Maria Pack 
Rating:
5.0

Love the friendly service

cathy potter 
Rating:
4.0

Customer did not leave a comment.

Richard Davis 
Rating:
3.0

Customer did not leave a comment.

LEE HANSEN 
Rating:
5.0

Customer did not leave a comment.

Denis Burke 
Rating:
5.0

Great experience, smooth as glass transaction, from U-Haul's representative Deborah finding me a closer dealer to meeting Rick, owner of 411 Storage South. I could not be happier. Everyone connected with U-Haul was fantastic, thank you all.

ROBERT MCKAHAN 
Rating:
5.0

Excellent service!! Friendly and efficient!

Dana Bivins 
Rating:
5.0

Customer did not leave a comment.

Jim Nightingale 
Rating:
5.0

Customer did not leave a comment.

Keith Jones 
Rating:
4.0

Responsive and good customer service. I love the convenience for my area

Jesse Mandel 
Rating:
5.0

Customer did not leave a comment.

JACK YOUNCE 
Rating:
5.0

Customer did not leave a comment.

david smith 
Rating:
2.0

It would be best to have someone there during working hours (the website stated it was open from 9am - 6pm). The door was locked with a handwritten sign in the window that they would be back from lunch at 2:00 pm. It was 12:48 pm and not possible for me to comeback to that location after 2:00, so I left the trailer in accordance with the app instructions. I left the moving blankets in the trailer, but I would expect there would be a process counting and returning those also.

Joseph Inger 
Rating:
5.0

Customer did not leave a comment.

Donald Mills 
Rating:
5.0

Customer did not leave a comment.

Lloyd Hensley 
Rating:
5.0

Customer did not leave a comment.

Robert Lineberry 
Rating:
4.0

Customer did not leave a comment.

tony breland 
Rating:
5.0

Customer did not leave a comment.

Chris Kegerreis 
Rating:
5.0

Customer did not leave a comment.

Charles Oswald 
Rating:
5.0

Great people to work with.

Darrell Payne 
Rating:
5.0

Very friendly and easy to deal with

John Witt 
Rating:
5.0

Customer did not leave a comment.

Rebecca Jenkins 
Rating:
5.0

Customer did not leave a comment.

Paul anderson 
Rating:
5.0

Customer did not leave a comment.

Norman Maes 
Rating:
4.0

Customer did not leave a comment.

Donna Swiech 
Rating:
5.0

Customer did not leave a comment.

Jeremy Stafford 
Rating:
4.0

Customer did not leave a comment.

Michael Barton 
Rating:
5.0

Customer did not leave a comment.

John Hyatt 
Rating:
5.0

Keep up the good work and excellent customer service. I have used this location numerous times, always a good experience.

Jerry Vaccaro 
Rating:
4.0

Customer did not leave a comment.

Frank Sievert 
Rating:
5.0

Customer did not leave a comment.

ANTONY OAKS 
Rating:
4.0

Customer did not leave a comment.

Melissa Lamb 
Rating:
5.0

Customer did not leave a comment.

Teresa Kinkaid 
Rating:
3.0

Customer did not leave a comment.

DARIN ROTHERT 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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