El cliente no dejó un comentario.STACEY M.
Customer Reviews for 40 West BP
(U-Haul Neighborhood Dealer)
Ellicott City, MD 21043
Servicios en esta ubicación:
- Mon–Sat8 a. m. - 4 p. m.
- Domingo8 a. m. - 12 p. m.
- 1/29/2023: 10:00 a. m. - 1:00 p. m.
- 1/31/2023: cerrado
- 2/7/2023: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Richard L.
Very straightforward and simple process through the website! Staff is friendly.David N.
Staff was really understanding. Great customer service.Helen Z.
El cliente no dejó un comentario.Josiah M.
The person at the front desk is rude and charged a lot even the truck was returned in 24 hoursSubash K.
During my move in, people were walking back and forth through my move in bay area, without using their pass codes at the door. This was a potentially dangerous situation since I was moving heavy boxes with a hand truck off the ramp of a truck. There appeared to be one attendant on duty, who appeared to be preoccupied with cleaning duties rather than securing the facilities bay doors and entrance. These security and safety concerns are noticeable. Please address theses issues. Thanks.Joseph S.
Pick up was quick and easy. Truck was clean and perfect for our short move.Jeff S.
The truck has damage from previous rental. Spent extra time to show all that and was charged for extra day.Subin J.
I used the mobile pick up and was not aware that I would need to be verified by two other people. Most people don't answer their phone if they don't know who it is so I had to call these two people ahead of time to tell them a call was coming. I wish I had known the day before that I would have to get other people involved so I could let them knowTiffany F.
Not happy with service provided and representative. No one picking the phone. Unexpected delay in vehicle pick up. Representative does not have the information I have submitted.Abhishek V.
El cliente no dejó un comentario.Deahoi K.
The business owner was very friendly and the vehicle was very clean and in great condition. I also like renting from this location because you can fill it up right at their gas station before returning the vehicle! Super convenient!Edmund D.
El cliente no dejó un comentario.Joseph S.
All charges, including a statement regarding mileage charges, should be provided upfront.Obinna E.
Please change it in the system to indicate this is now a Carroll Fuel.Dina W.
El cliente no dejó un comentario.Maxine B.
It was a basic version truck. Overall in good shape. The employee helped me to get in and out on time.Samuel G.
El cliente no dejó un comentario.Kathryn L.
El cliente no dejó un comentario.Lorita E.
El cliente no dejó un comentario.Melissa K.
El cliente no dejó un comentario.Tony W.
El cliente no dejó un comentario.mitchell M.
El cliente no dejó un comentario.SUKWON Y.
El cliente no dejó un comentario.KIMBERLY M.
El cliente no dejó un comentario.Antoine B.
The truck is clean but is not in condition and is not safe to drive. Night driving is impossible using the provided vehicle.Chandra B.
truck had bad alignment. had to hold the wheel way to the left to go straight. ac cut in and out. we brought the truck back and put gas in it. the truck wouldn't start after that and then leaked gas everywhere. thank god the insurance covered that. always get the 14 dollar insurance.Damian G.
Reserved a 10-foot truck and arrived to pick it up and was told there weren't any available. There was one on the lot, but I was told it was reserved for someone else. They then put me in a 15-foot which was more than I needed and charged me an extra $10 for that one. I want that refunded to me. Very poor experience.JAMES M.
El cliente no dejó un comentario.Vincent M.
Small UHaul dealer that didn't have supplies that I paid for. Will rent from an actual UHal location on my next move.Jerome H.
Very helpful. The guy deserves a lot of respect for his serviceAlfred M.
El cliente no dejó un comentario.TANYA E.
Just keep up the good work. Thank you very muchMohamed E.
had to take a million photos and the gas station didn't seem safe.Richard F.
El cliente no dejó un comentario.RAMESH D.
Fix your trucks. Truck was excessively loud. So loud it could damage your hearing. Check engine light was on. Truck was in no condition to rent.Edward W.
very poor customer service with little knowledge or procedure or protocol On renting the truck. Upon return there was no communication or understanding of how the process for receipt of the vehicle and confirmation of our things correct. Very disappointing and with no longer use U-Haul againBryan F.
The man there was rude. We had ordered 2x 12 blankets online and they were not available when we picked up the truck. This would have been ok if they advised us earlier that they won't be able to provide us blankets. But more without this items is a hassle.Sandrine Y.
Did not receive a bill when returned, still have not received a bill. Location did not verify mileage, did not verify fuel level, did not review condition of vehicle, attendant was not pleasant. will avoid this location in the futurescott D.
The representative was not bhelpful. Give the consumer the necessary information the information when doing a one way rental.Meyoki H.
El cliente no dejó un comentario.Mubadda S.
Best place to rent a U-Hall in Ellicott City in my opinion!!Kenneth Y.
El cliente no dejó un comentario.Vincent K.
Everything went fine. Very efficient and fast in and out. I would have liked some personable contact. I had to go get the truck from the back and take the truck back and park back. I am just used to having truck brought to me in the front, and they park it after I return. Something I have to get used to not having paper in my hand so I can read it and have a visual. Also, all billing was done by email, contracts, instructions, and final billing. Something to consider for diversity, equity, inclusion, and access for persons with disabilities.Maxine B.
El cliente no dejó un comentario.Bruce S.
Very helpful and accommodatingâ€”will definitely rent there again.William B.
Very easy and pleasant rental experience, thank you!Laura R.
El cliente no dejó un comentario.Sidney K.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Steven K.
Ask how many days the rental needs to be before processing the paperworkMichael M.
El cliente no dejó un comentario.Mubadda S.
El cliente no dejó un comentario.Michael H.
The van was updated with new technology and has really improved their van from the last time I rented several years ago. Rental agent was very nice and pleasant to deal with.Nancy B.
Very easy and smooth pick up. Definitely like this location and will use again if I need a Uhaul.VICTORIA G.
El cliente no dejó un comentario.Mason H.
El cliente no dejó un comentario.Deborah H.
The place is really dirty The cashier who give me the key was not there I had to wait 30 mins to get the keysIbrahim G.
I was charged for a whole day even though I returned the truck after 9 hours and I had tented the truck for 12 hours only. I expect to receive a refundAdnan B.
Location is inside a gas station, it was ok,no complaints about it. but the vehicle's driver cabin was not well maintained like ashtray was not cleared, could use some cleaning,RAJESH REDDY V.
Great/friendly/easy. rented twice in two days (truck, then van).JAMES P.
El cliente no dejó un comentario.MARK G.
El cliente no dejó un comentario.KYLE H.
El cliente no dejó un comentario.HARIKRISHNA R.
El cliente no dejó un comentario.MICHAEL C.
Contactless pickup did not work. I used the UHAUL website. When I clicked on upload a picture of my divers license my phone went black and would not take a photo.JAMES B.
Staff was friendly and helpful. Quick processing at both ends of rental.David K.
I needed blankets to cover furniture, but they were not available.MARC O.
Be little more friendly to your customers.Luvenia M.
Booked a truck with moving blankets for 5:30am. I got an email saying the truck was guaranteed at 530, I called the BP the day before just to make sure, they told me they open at 5am and it would be no problem. The uber drops me off, but nobody is there! The day of my move, I anxiously wait at this desolate gas station at night for about two hours before the guy finally rolls up at 7:15. Cannot do online pickup at this location (even though that's what I ordered) He seemed irate that I didn't realize he was coming in late, of course if I had known it would be late I would have insisted on a different location. Got the truck- truck is fine, thank goodness, but no moving blankets. He says simply that they don't carry moving blankets at that location. Why then Uhaul would have me get my equipment there is a mystery, but I was running so behind I couldn't go get blankets anywhere else at that point. Had to move without and my furniture got scratched up. Do yourself a favor, and pick up your truck at a real Uhaul location and not this place.ANDREW F.
El cliente no dejó un comentario.DANIEL H.
El cliente no dejó un comentario.Jacqueline R.
One of my best U-Haul location experiences everIan S.
truck was not there when we went to pick it up.lots of bad commmunications.also got a very hard time when i droped off truckPAUL E.
The person was very helpful and give a choice to take insurance or not.BOBY J.
Excellent Service..Zaheer K.
El cliente no dejó un comentario.GERALD M.
The absolute worst experience I've ever had! Never would I ever use this service again, I'll take my business elsewhereLuis P.
The team was very nice, efficient, and easy to work with.David R.
This is not a BP station but "Carroll Fuel" so I drove by twice before pulling out my GPS to realize that. The UHaul trucks are hidden behind the store so seeing the trucks was not an option. The store owner apologized saying this was a problem for first timers like me, and he hoped the web site would be changed to reflect the new ownership. Your survey also still indicates this is a BP station.Wendy F.
The employees worked in that place are nasty and no words to explained my bad experience. I will never coming back .Anthony I.
I reserved the truck at a different location that was less than 1 mile from my son's home that we were moving. The day before the reservation a received a call from Uhall telling me that I would have to pick up the truck from a different Uhall location on Woodlawn Dr. When I got there to pick up the truck they told me that the truck was not rentable as the roog had leaked. They sent me to this Uhall location that was at least 5 miles away. So I paid @1.29 for at least 10 miles that I would not haveput on the truck if I had been able to pick up the truck from the original location I reserved the truck from. Very disapointing experience.DAVID C.
The vehicle was clean and well maintained except that it needed new windshield wipers.Tracy R.
I will use this location again - the were very good in all waysDouglas H.
Convenient location. Trucks in good condition - quick in/quick out. Great service.Brian B.
El cliente no dejó un comentario.Rosa K.
El cliente no dejó un comentario.NNAMDI C.
Attendant was rude and short. The first uhaul had cigarette burns and smelled like cigarettes.Alexander M.
El cliente no dejó un comentario.GANESH B.
The customer service associates were helpful and prompt. The truck was clean and appeared to be well maintained. It was a little difficult getting the truck out of the back parking lot, but otherwise, a very good experience renting from this location.MARK H.
Pick up and drop off we're very easy. Truck was clean and comfortable.Jeff S.
The equipment I needed was not available and therefore had to upgrade and pay .40$ more per mile. This turned it into an expensive move. Would request either military discount or some credit for the lack of equipment when adjusting reservation.Sarah M.
El cliente no dejó un comentario.Peng L.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.Debra M.
El cliente no dejó un comentario.Nadeem H.
El cliente no dejó un comentario.ROLAND M.
El cliente no dejó un comentario.Naveen S.