The representative in the gas station was so rude, he over charged me with cleaning fees and the car was clean when it was returned as well as gas fees and that's due to my lateness in picking up the car! The vehicle alignment was totally bad and the car itself was in a horrible shape I paid $300 for nothing!!Myrna K.
Customer Reviews for 40 West BP
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Dropped off in evening. Attendant told me I had to park in a space that would not fit the truck. When I told him I was not comfortable parking in the too small of space he yelled at me and told me I had to. I told him I could not fit the truck in the space and did not want to be liable for damaging the truck or other trucks. He said I had to park it there. I told him I would not and I said if he made me, I would not be responsible for damage. He continued to yell at me and told me I would be responsible and said it was my truck and if I damaged it or another truck when trying to fit it in a space that wouldn't fit it that it was going to be my fault. I ultimately tried and gave up because I was going to hit something. He noticed and immediately changed his tune and gave me an alternate spot. No apology at all. It was the worst experience I've ever had. The man was literally yelling at me outside the gas station and did not care that I didn't want to damage the equipment. I will never rent at this location again and will seek all other vendors before ever renting UHaul again.David M.
It sounded as if they actually weren't supposed to start renting until 8am, even though I signed up for pickup at 7am. (This was at a gas station location that was open much earlier.) I believe the service person came in early once they saw that on the schedule. If they don't want us to come in before they technically open that part of the business, then don't have that as an option on the website. I appreciated them coming in early!!Patricia W.
El cliente no dejó un comentario.Kim A.
Staff are really efficient and helpful.Khurts S.
Very easy to reserve, pick up and return. Staff was very friendly and helpful.Brian T.
El cliente no dejó un comentario.ASIF R.
Very easy to work with. Everything went as expected.Christopher H.
El cliente no dejó un comentario.ANDREW M.
This was great. I got gas and dropped off in the same location. It could not have been easier.Joseph R.
El cliente no dejó un comentario.Territa S.
El cliente no dejó un comentario.Solomon J.
The BP associate was very detailed helped me rent and return the uhaul.JAGADEESHWAR P.
El cliente no dejó un comentario.GHYBOONG H.
El cliente no dejó un comentario.Peter S.