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Reinaldo G
Customer Reviews for 3840 Formosa Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To note within directions that the office is inside the flea market.
Lillian MIssue with the return fuel from what stated to what charged additional. Will dispute with credit card company
TODD WThe truck had a roach in it crawling on the windshield. I was not able to get onto the online service for pick up online was not able to get key until attendant was in the office. Had to wait for attendant in the office to return the key for a truck, no drop off box or pick up box available attended. They charge me for extra gas that I had already put into the vehicle stating that it was more gas in the truck than it really was and I got charged for it other than that no further issues.
Walter BLocation was very far from where I was at costing me $25.,for excess mileage. Very difficult to find, felt very unsafe.
Luanne Bmore signage
JAMES MThis location was even worse than the first they guy who was supposed to help me didn’t even understand how to operate the truck he spent 10 minutes trying figure out how to start the truck he didn’t even know how to move the vehicle it was so bad that he didn’t know how to turn the truck off I had to do it for him he had no idea how to help me with my issues told me I had to call the company and talk to customer service and the lady I spoke to was terrible as described before rude unhelpful and seemed to have no customer experience or care she treated my like I was nothing I am so disappointed in this company and if any person can help me figure my situation out it would be appreciated other wise I will never do business with this company again thank you
Corbin SGreat service
John JRenté una van y era de las nuevas! Y en excelentes condiciones
Giovanni Mit was in a flea market. it was hard to find the place inside. also the office they had was very tiny and it seems like they do more than just uhaul stuff there. this flea market is also always busy on the outside with bouncy houses, food trucks, & car meets. which is all nice to see but nerve wracking to drive theu just to get the huge vehicle. also i would appreciate them to cancel the order if they didnt have the supplies needed, or at least to call before. I requested a dolly & when i got there thats when they told me thag they didnt have it. i was moving a lot of furniture so that wouldve been nice to have but instead had to spend more elsewhere. idk yes i was able to do my move, but the environment/process getting the vehicle was not it.
Jada LIt isn't obvious where to go to pick up the truck and the person there didn't have the handtruck we had reserved and he didn't even know what it looks like
Susan FAgent couldn’t get my license scanned so told me to go outside and do it in my phone. Took 30 min to get through the paperwork when I went to the truck the battery was dead.
Daryl SNeeds better signage about where to drop off the truck and how to find the office.
Janet CBrake light was out. We had our pick up location changed 12 hours before pickup. Booked a cart as well but there was no cart for us. Uhaul did not say anything about it to us. Took 10 mins to get the lock undone. Very disappointing
Haley KPAUBLO HELPED ME FOR MY RENTAL..SHE PROVIDED ME WITH 5 STAR SERVICE FROM BEGINNING TO END..THANK YOU!!
Timothy Wthe truck was very dirty with cigarettes
ocimar dThe clerk who helped check me back in, Diego, was extremely rude and unprofessional. He even tried to square up with me and fight me. You have lost my business.
Max HWas not happy that manager of location canceled my reservation because I didn’t show up exactly at 12pm Because of this it screwed the whole reservation because it kept showing as a canceled reservation and wouldn’t allow me to return the vehicle through the website.
William CIt was difficult to locate. Very small office in a flea market. It would actually be better if they increased and or made their signage larger.
Sheldon KGreat company! Love Uhaul!
Russell BGet a better space and have everything in order. I think I was overcharged but I know in the future I can’t go back there.
BIONCA NExtremely slow service - took an hour to get the 2 trucks we reserved to get all squared away !
George LHard to find.
LEONARD MHad issues during the self check out progress. When I went into the store I did not recieved the proper help to complete it. "Had to wait for the next day" I was able to check out by calling the customer service.
VICTOR CHave better signage and actually help the customer instead of just sending the customer to check out themselves what if you are elderly and don’t know what to do with self drop off it was just very difficult and time consuming
Mayela ZDifficult to locate; no clear signage from main road, area dark and intimidating.
Marc BThey charged me $14 for an insurance that I never requested.
CARLOS PThe motor to the truck was very loud and dirty.
RAMON CBecause of problems with truck, receipt printed time and departure time was about 45 minutes. The gas level was less than that printed on truck. The cab floor of the rental was dirty. I took pictures. The warning light that the RR tire was low, the office person came and kicked the tires with his toe and said it was okay. I requested a dolly and got to my destination to have no dolly. Upon arrival to location there was no sign to say where the UHaul office was located and upon return, could not find the box for the return key after hours. Took about 45 minutes to find after getting someone inside to show me. Return box is not in a safe place for the length of time to answer survey questions. Unreasonable for renter to do those things due to dangerous location.
Shirley PThe agent I worked with was great!
REBECCA Pcostumer service.
Santiago JThe AC was broken and the sliding door did not open or close. The truck was not maintained properly.
DANA VSame as my pick up location, at this time I can’t think of anything that may need improvement as I am completely satisfied!
DANIEL ADifficult to find, not good for after hours returns. Poor signage.
Jeanette JEverything was find but today I notice the try to charge me double for my reservation they try manuly transaction today for the total amount today and the reservation day they charge me 39.99 and like almost 5 dollar more for 4 miles more that is find I have those 2 charges find and today my account is ever over draft because they do the charge Double today they try another charge for full amount doing a manually enter transaction please email me or call me 786 922 5538 or email me to my emai manologonzalez0917@gmail.com first time and all this happen the truck was find it why use my card number and charge me twice with out my outhorization thanks
MANUEL GThe final charge of the equipment was incorrect. They doubled the days of rental, insurance and mileage. I tried for several days to contact the office, but they didn't answer the phone. I had to contact U Haul customer service for assistance. If you can, choose another location.
Rodrigo AI drop my truck off four hours early and put extra gas in it and cleaned it out and I arrived at the location where I originally picked up the truck no one was there I waited around banging on the door I was told someone was there and they were not I called U-Haul and I was told to check the truck out over my phone I went through the steps and process on your app and I put all my information for the miles Etc at the end I put in my credit card information and I pushed continue and the app started back over to the beginning and wiped out all of my information so happened that I checked my bank account and I saw that U-Haul took the money out of my account but your computer says I did not pay so after calling U-Haul I was told everything was okay and to put the keys in the drop box which I did and I was told that you all did collect the money that was owed before I left the location and 3 days later till this day you all are still trying to collect the money again telling me that nothing was paid and you're charging my elderly aunt which paid for a few days for me as a birthday gift that's getting over covid you're charging her and you're trying to charge me and even calling customer service day after day this is still not resolved I will never do business with U-Haul ever again in life
Patrick MHard to find the office but the staff was very helpful once I did find them.
LOGAN D