Customer Reviews for 3811 Auto Repair
(U-Haul Neighborhood Dealer)

185 comentarios

3811 S State Rd 3   Hartford City, IN 47348

(765) 348-4869

Horario de oficina

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: Closed

Servicios en esta ubicación:

Contáctanos

(765) 348-4869

3811 S State Rd 3
Hartford City, IN 47348

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 10 am–3 pm
  • Sat-Sun: Closed
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Parking lot was complete ice. My son fell cracked his elbow and hurt his back. It's like they had not tried to tend to the parking lot at all.

Marlena M 
Clasificación:
5.0

Everything was perfect.

Kathy G 
Clasificación:
3.0

Arrived early, little slow on getting prepared but wait was ok, guy explained everything well, computer issues

KEVIN B 
Clasificación:
5.0

El cliente no dejó un comentario.

Pat K 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger N 
Clasificación:
5.0

Thanks for having what I needed. Great customer service A+

JOSEPH R 
Clasificación:
4.0

Location and equipment was fine, but the app needs some work. Both during check in and check out, the app crashed. On check out I got to the last part to take pics and it crashed. When I opened it up, it was completely done and could not do pics.

JAMES B 
Clasificación:
5.0

El cliente no dejó un comentario.

William D 
Clasificación:
5.0

The location in Muncie had an issue with my truck reservation and I had to go out to Hartford City to retrieve another truck. Both staff members were helpful and gave me information to get my issue resolved and expedited the rental process.

Jessica O 
Clasificación:
5.0

El cliente no dejó un comentario.

Miranda W 
Clasificación:
2.0

No dolly that I paid for

Brendon C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH C 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel K 
Clasificación:
1.0

I made a reservation to pick-up truck at a u-haul store over the counter in Marion IN, u-haul decided to rearrange the place of pickup to an on-line pick up and I was not notified as of that, I picked the store in Marion IN to be able to do the over the counter because I only use a flip phone not a smart phone (problem #1) and also 30 some miles out of my way. (problem #2). Luckly my daughter was with me and was able to get on app after several calls to u-haul customer service and the location we picked up the truck from would not call us back. (problem #3) When got to the location to start moving, we had no utility dolly that I reserved on the contract (problem #4). My daughter went to another u-haul store In Marion IN to get a utility dolly and she had to sign another contract and pay for it again. (problem #5) When we returned the truck and the dolly to the store in Richmond IN, 11/24 we could not get on the app to return the key. My daughter returned the key on Saturday morning 11/25. (Problem #6) I was charged for the Utility dolly with the contract and another charge appeared on my credit card beside my daughter paying for it in Marion IN. So, we have been charged 3 times for this utility dolly. (Problem #7) Then 3-4 days later a U-haul person called my daughter wanting to know where the utility dolly was, that it was to be returned to Wilmington OH. Where u-haul got that location, we have no ideal. (Problem #8) This experience with u-haul was very frustrating.

Kathy M 
Clasificación:
2.0

Seemed run down. Was closed on a weekday.

Christopher G 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S 
Clasificación:
3.0

I was not supplied with the appliance dolly as ordered and had to improvise because I was too far from any other UHAUL location. It would help for the location to double check the order.

David B 
Clasificación:
4.0

El cliente no dejó un comentario.

Lori S 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron C 
Clasificación:
5.0

I had reserved an appliance cart online, but this location did not stick them! They substituted a smaller dolly, but really had wanted an Appliance cart for moving washer & dryer.

Dennis B 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark T 
Clasificación:
5.0

Yes I would definitely recommend 3811 auto they are great people

Robert L 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen W 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis B 
Clasificación:
3.0

Communication, maintenance on equipment.

james f 
Clasificación:
4.0

El cliente no dejó un comentario.

Dennis B 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianna K 
Clasificación:
5.0

El cliente no dejó un comentario.

Annemarie M 
Clasificación:
3.0

El cliente no dejó un comentario.

Ivan W 
Clasificación:
5.0

Cool. Thank you.

Richard G 
Clasificación:
5.0

Very accommodating

Howard W 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina M 
Clasificación:
5.0

Get your gravel driveway graded

BEVERLY J 
Clasificación:
5.0

Service was great picking up and dropping off the truck. Can't think of any way to improve.

Roger P 
Clasificación:
5.0

Keep up the great work

chris b 
Clasificación:
4.0

The rental smelled like smoke. It would be nice if the rentals are smoke free.

Allen T 
Clasificación:
3.0

El cliente no dejó un comentario.

Samantha J 
Clasificación:
4.0

Better lighting in entry and parking lot for key drop off and after hours service.

Natalie I 
Clasificación:
5.0

El cliente no dejó un comentario.

Eddie R 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris R 
Clasificación:
4.0

El cliente no dejó un comentario.

HEATHER T 
Clasificación:
1.0

Very inconvenient rural location with road closures making access very difficult. Key drop-off location not well marked outside the building; when door opened an aggressive dog bark is what greeted the customer. Not a pleasant experience.

Bob P 
Clasificación:
4.0

I had to drive 35 miles to get available truck and paid fuel and mileage only allowed 60 miles for move

Avery H 
Clasificación:
5.0

Friendly and helpful staff. Could have used some help hooking up the 6X12 trailer. Overall though a great dealership.

MARK V 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory K 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID B 
Clasificación:
5.0

Be open on Saturday or on a scheduled dropofff.

Beverly J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEF A 
Clasificación:
5.0

This location is the closest to us being that we live in a rural area. The guy who helped us wasn't sure how till by plate would work, but he assured me that he will call me if I owe anything.

Henry L 
Clasificación:
4.0

El cliente no dejó un comentario.

Benjamin N 
Clasificación:
5.0

This is the best place we have ever rented from best service

Byron C 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary C 
Clasificación:
4.0

You have really good employees at this location they seemed to care about business

JEFFREY R 
Clasificación:
4.0

El cliente no dejó un comentario.

MIKE M 
Clasificación:
2.0

I thought it was an extremely rough gravel road to get back to the business.

Gerald H 
Clasificación:
3.0

El cliente no dejó un comentario.

Raymond M 
Clasificación:
3.0

El cliente no dejó un comentario.

Brenda W 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT A 
Clasificación:
5.0

El cliente no dejó un comentario.

CONSTANCE P 
Clasificación:
3.0

El cliente no dejó un comentario.

Stacey M 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara R 
Clasificación:
3.0

Better customer service

AMBER C 
Clasificación:
5.0

El cliente no dejó un comentario.

Kent Y 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryton A 
Clasificación:
3.0

El cliente no dejó un comentario.

Daniel B 
Clasificación:
4.0

El cliente no dejó un comentario.

Delmar C 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel T 
Clasificación:
5.0

Your website sucks so much for UHAUL 24/7. The servers need some serious work. We had full LTE service (we could load other webpages easily) and couldn't load the Uhaul pickup website-so we couldn't get into our truck until an hour and a half after arrival and customer service calls. This is not the location's fault. It's UHAULS infrastructure for the 24/7 pickup. Will be looking for other rental services from now on.

Caleb G 
Clasificación:
5.0

Extremely professional and helpful. The lady that assisted me was awesome. Complete process did not take 7 minutes. Top notch.

Thomas B 
Clasificación:
3.0

Had a problem getting it at reserved time.U-Haul made it right tho.

Kelly R 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron C 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric H 
Clasificación:
3.0

El cliente no dejó un comentario.

Diane R 
Clasificación:
2.0

This location was 30 minutes further from my reserved pickup location. The long gravel drive was filled with huge mud puddles. My vehicle, trailer and boots were nasty by the time I left. The drop off was the same. However, I was also not made aware the location would be closed Saturday at 350pm. So was trying to confirm trailer turn in procedures online after moving all day and expecting to talk to someone to confirm receipt.

John D 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy D 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C 
Clasificación:
5.0

El cliente no dejó un comentario.

Derek J 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C 
Clasificación:
3.0

Location was closed when I dropped off so I just left keys in drop box. So I did not enter location or deal with any personnel.

Kevin S 
Clasificación:
5.0

El cliente no dejó un comentario.

Shalee A 
Clasificación:
4.0

3811, aka Tyler did a Fine job helping us to get what we needed - Will Definitely used them again when I have need for U-Haul !!

Jonathan G 
Clasificación:
3.0

El cliente no dejó un comentario.

Jamestreher V 
Clasificación:
5.0

U made my move so easy and affordable...I would recommend to anyone...

Carolyn C 
Clasificación:
4.0

Need to fix the driveway into the business - it's in very poor condition.

Douglas F 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin S 
Clasificación:
3.0

Renting by phone was terrible. Talked to fast talking kid in Arizona that said the trailer was confirmed but I would get a call for confirmation? Got two meaningless e-mails and no call. Called again to find out when and where I could get the trailer that I had paid for and got nice lady in Georgia that that helped. Initial communications was the PITS. The trailer worked out very well but the process of obtaining it was terrible. The Harford City guy was good.

James R 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela C 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark G 
Clasificación:
1.0

Somebody can call me for a complaint that needs to be resolved from Thursday

Richard P 
Clasificación:
5.0

El cliente no dejó un comentario.

SHALEE A 
Clasificación:
1.0

It fell on a holiday. we only rented a hand truck for one day. Our truck broke down on the road. So we were going to take it back the next day. Next day he closed early. Day after that it was a holiday. Veteran day. Any way he charged us for veteran day and for the day he closed early. We will never use them again

Pamela W 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann S 
Clasificación:
3.0

I was charged a $15 cleaning fee and the sad part is the trash that was left in the trailer was the trash that was in it when I picked it up. $15 is $15 dollars but the $15 cleaning fee will keep me from coming back and renting there that is a fact

Ryan S 
Clasificación:
3.0

El cliente no dejó un comentario.

JEFFREY J 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca H 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa H 
Clasificación:
3.0

The equipment and people were very good, but the location turns into a muddy mess after a rain.

Mike S 
Clasificación:
5.0

I appreciated the customer service, especially in lending me a lighting adapter to fit the connector in my truck.

KEVIN D 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori S 
No se han enviado comentarios para esta ubicación.

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