Very efficient and had what I needed.Al A.
Customer Reviews for 21 Rentals and Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.KENNETH H.
Have the equipment requested or at least warn them ahead of arrival , for example a dolly, is not there.ELIZABETH G.
Device was great, had what I needed but did not instruct me in any way on how to use the dolly to tow my carJennifer M.
El cliente no dejó un comentario.MARK H.
El cliente no dejó un comentario.Wendy P.
El cliente no dejó un comentario.judy R.
I ended up late because I was informed approximately 1 1/2 hours before my pick-up that the location was changed. Lost an hour of moving time. Also don't like the automated check in.Steven B.
The U-Haul trailer latch needs to be oiledRhonda I.
Very friendly and helpful!!Lisa J.
El cliente no dejó un comentario.Dantai S.
El cliente no dejó un comentario.don K.
Went into the store and felt like i needed to get a job there. The people working there were easy going and fun to talk too. The almost had me buying a new $80,000 truck. Great service and if I didn't have a chore list from the wife i probably would've stayed in there and talked for a while. Hopefully they see this review.Jason W.
El cliente no dejó un comentario.Keisha H.
Chris was wonderful to work with. He was very patient ans kind. I would recommend 21 Rental.Shakelia J.
The people working at this location were helpful. However, that fact that I had to drive out of my way to get equipment was frustrating. Uhaul changed my pickup location to this place 30+ miles away, then when I got there the tow trailer for my car wasn't available so I had to drive home to load the truck and back out to uhaul (60+ miles round trip) to hook up the trailer and get my car. Then when I returned the Uhaul they charged me extra for going over the mileage on my contract (by 41 miles). That doesn't seem right.Jenna B.
Ensure to check messages from U-Haul as well as Customers. Also, please ensure to properly checked-in equipment, so that it is not open still and being checked out by other Customers. I am finally glad that this issue was finally handled and completed. Thank you again.Jason N.
El cliente no dejó un comentario.David R.
El cliente no dejó un comentario.Jeremy P.
Great couple made it an effortless transaction.LESA G.
El cliente no dejó un comentario.Mark B.
No recommendationsAl A.
El cliente no dejó un comentario.MARK H.
Do nothing different. This is one of your best rental locations.Jack S.
Easy in and out.Estrella P.
Excellent Service!Vincent M.
El cliente no dejó un comentario.DaWayne P.
the truck front end huts very hard over bumps , check engine light came onharvey K.
El cliente no dejó un comentario.EDWARD C.
El cliente no dejó un comentario.Michael J.
El cliente no dejó un comentario.Jeff L.
Very clean..the gentleman was very friendly, knowledgeable, and quickNashya W.
Very helpful and clean , organized locationMarlene O.
El cliente no dejó un comentario.ThomasJ B.
El cliente no dejó un comentario.TIMOTHY R.
Great, friendly staff who made the process of renting and hooking up a trailer super easy!TOMMIE L.
El cliente no dejó un comentario.Donald T.
The representative at this location was not very friendly or courteous. Not even a hello when I walked into the establishment. Wouldn't personally use this location again.Yolonda B.
I could not drop off the trailer using the online app, so I just left it.THOMAS C.
El cliente no dejó un comentario.Keondra B.
My key was not available for mobile pickup of the truck and I had to return the following day in order to get it despite a reservation. The mats in the truck were thrown in a pile in the truck and not folded. The whole uhaul experience was subpar and I will not be recommending uhaul to others. DO NOT use the app for pickup or drop off, the system is clumsy and glitch and customer service is little help.Bradley S.
El cliente no dejó un comentario.Shannon R.
Everything was very good, no problems.Bill C.
This store worked with me when I called to inform them that I would be delayed in picking up my rentals.RANDALL H.
Have a form with contract to allow customers who doesn't have an account to turn in equipmentLloyd T.
El cliente no dejó un comentario.Paul L.
My husband left his black charger in the uhaulChristopher G.
El cliente no dejó un comentario.Terry M.
El cliente no dejó un comentario.JOHN H.
Everything was greatSean W.
I was set up for the one location and when I arrived there they had no u-haul for me. Fortunately uhaul called while I was at my preferred location and indicated I was to go to Rincon to pick up. I received no call the day prior to tell me what to do and received an email from uhaul 31 minutes after my set pick up time telling me to go to Rincon. While everything worked well in the end, more coordination from uhaul on pick up location would have been helpful. I was very pleased with the Rincon location and the people there were very friendly.Barry R.
The staff was both very knowledgeable & helpfulJohn B.
El cliente no dejó un comentario.Harry H.
El cliente no dejó un comentario.John D.
Very pleased with the interaction with the two individuals there at U-Haul in Rincon.JOHNNIE M.
Nothing that I know of.Kenedra C.
Keep up the seamless experienceDONALD R.
No issues. Everything was on time and smooth.KEITH W.
Very friendly, courteous, went very smoothly. Would go back here for future rental. GraciasJOANN K.
I have rented from them before and it has always been a professional and experience. Highly recommended.KENNETH W.
El cliente no dejó un comentario.SUSAN W.
Truck was in very poor shape, It had a hard time shifting while driving, was very hard to get into reverse and had what sounded like an exhaust leak. The driver door also didn't seem to shut all the way or the seal is in really bad shape.NICHOLAS W.
Very seamlessDONALD R.
I always prefer to rent from 21 Rental. They are always friendly and professional and a pleasure to do business with. - Scott Hall. AMM Southeast Home Depot.SCOTT H.
El cliente no dejó un comentario.LYNN M.
This facility was just as promised..The attendees was professional and very polite..Excellent service!TONIA B.
Very good experience.Donald S.
El cliente no dejó un comentario.YOLANDA P.
El cliente no dejó un comentario.STEPHANIE B.
Every thing was good thanks.JACQUELINE A.
I made a reservation for a specific sized truck at a specific location. That reservation was confirmed until the day before the reservation. I was told by text the truck was available but not at the location specified. I was forced to drive 30+ miles out of the way to pick up and to return the truck. This was inconvenient & I was charged over $60 for the extra miles I had to go to pick up truck.ANSLEY C.
Continue to be friendly & ProfessionalJOHN J.
Everything was handled professionally. No improvements needed imo.STEPHEN M.
El cliente no dejó un comentario.Willie H.
Change Nothing in my opinion all was well.YOLANDA P.
Great customer service friend and attentive personnel. Thank you .RENE R.
Promptness is important. Also ask more questions so that customers can be better accommodatedTONYA W.
This location is very pleasant, helpful and friendly. Every time I need any equipment is always available, clean and well maintained.JAIME M.
Very personable and knowledgeable staff. All went well. Will definitely use again.ROBERT R.
Nothing I can think of.danny D.
Communication with location and Corp cost me an additional day rental not very happy about thatPAUL R.
There's nothing for them to improve on they are always super friendly and have the best customer service at 21 rental.CHARMAINE G.
At 21 Rentals the staff is super friendly and professional. Great group of folks work there. We will definitely be using their services again.FRANKLIN C.
El cliente no dejó un comentario.WENDELL R.
El cliente no dejó un comentario.STEPHANIE B.
El cliente no dejó un comentario.DE'SHAWN M.
El cliente no dejó un comentario.Qi L.
El cliente no dejó un comentario.CHARLES C.
Nothing the experience with this location was perfect. organized, quick service. i could not have asked for it to go any better.DAVID R.
None. Everything went as planned. Rental Center personnel Helpful and could not ask anything more as they are excellentMichael G.
El cliente no dejó un comentario.GLENN L.
El cliente no dejó un comentario.Harry B.
I got charged 24$ For gas they say I return it with 3/4 when it was past the 7/8 markALEJANDRO G.
There were no blankets that were ordered. Truck was filthy with live cockroaches inside and we had to clean it out before we could use it Customer service at the location was exceptionally poor and discourteous and told us bugs in truck is normal and they don't have any blankets at all. We have been a long time user of uhaul and I've never seen this type off conditions before and was told this is normal for their trucks.Austin W.
Save paperwork so you don't have to do paperwork every time. Setup accountsVICTOR A.
El cliente no dejó un comentario.RICHARD W.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.DIANNA C.
Ensure vehicle is cleanALEXANDER G.
El cliente no dejó un comentario.Joel P.