Customer Reviews for 21 Rentals and Sales Inc
(U-Haul Neighborhood Dealer)

688 reviews

189 Commercial Dr   Rincon, GA 31326

(912) 826-2563

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(912) 826-2563

189 Commercial Dr
Rincon, GA 31326

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Communication with location and Corp cost me an additional day rental not very happy about that

PAUL R. 
Rating:
5.0

There's nothing for them to improve on they are always super friendly and have the best customer service at 21 rental.

CHARMAINE G. 
Rating:
5.0

At 21 Rentals the staff is super friendly and professional. Great group of folks work there. We will definitely be using their services again.

FRANKLIN C. 
Rating:
5.0

Customer did not leave a comment.

WENDELL R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
4.0

Customer did not leave a comment.

DE'SHAWN M. 
Rating:
5.0

Customer did not leave a comment.

Qi L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Nothing the experience with this location was perfect. organized, quick service. i could not have asked for it to go any better.

DAVID R. 
Rating:
5.0

None. Everything went as planned. Rental Center personnel Helpful and could not ask anything more as they are excellent

Michael G. 
Rating:
4.0

Customer did not leave a comment.

GLENN L. 
Rating:
3.0

Customer did not leave a comment.

Harry B. 
Rating:
4.0

I got charged 24$ For gas they say I return it with 3/4 when it was past the 7/8 mark

ALEJANDRO G. 
Rating:
1.0

There were no blankets that were ordered. Truck was filthy with live cockroaches inside and we had to clean it out before we could use it Customer service at the location was exceptionally poor and discourteous and told us bugs in truck is normal and they don't have any blankets at all. We have been a long time user of uhaul and I've never seen this type off conditions before and was told this is normal for their trucks.

Austin W. 
Rating:
4.0

Save paperwork so you don't have to do paperwork every time. Setup accounts

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Customer did not leave a comment.

DIANNA C. 
Rating:
5.0

Ensure vehicle is clean

ALEXANDER G. 
Rating:
3.0

Customer did not leave a comment.

Joel P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES K. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE B. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
3.0

The trailer had a roof repair that was still leaking. The repair looked like a good repair but when it rained water came in and got some of our stuff wet. Luckily nothing that got wet was damaged that we know of yet.

PHILLIP M. 
Rating:
5.0

Very friendly staff.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

CALEB G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Rincon uhaul off highway 21 is your go to location. Owner/staff helpful and friendly.

Kris V. 
Rating:
5.0

I've rented moving equipment from 21 Rentals many times now and my experience has always been great.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

The gentleman who checked me in was very kind, helpful and knowledgeable. He was able to take care of me quickly. I am grateful for his help.

Sonya W. 
Rating:
5.0

Extend service hour on Saturday.

John H. 
Rating:
5.0

Customer did not leave a comment.

Wyatt B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Arlene B. 
Rating:
5.0

Customer did not leave a comment.

ANITA B. 
Rating:
3.0

Personnel were great. The equipment (Truck) was faulty and unclean. The truck was returned late and unclean by the previous renter. Personnel may not have enough time to clean and check before they handed over to me.

NAZRUL T. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Julio D. 
Rating:
5.0

Excellent customer service from the walk greeting to the return

BRETT G. 
Rating:
5.0

Very pleasant and knowledgeable and helpful.

Joseph D. 
Rating:
5.0

Customer service was excellent! Great job!!

JAIME M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN K. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
5.0

They make you feel like family.

VICTOR A. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

This location has always been above average

LESTER G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD J. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Original reservation was on Ogeechee road in Savannah. They did not have the trailer when I arrived. They did transfer my reservation to Rincon Ga after I asked but failed to tell me the other location was about to close!

James T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

ANNA B. 
Rating:
5.0

Customer did not leave a comment.

Salvatore P. 
Rating:
5.0

Customer did not leave a comment.

NINA Y. 
Rating:
5.0

Great experience!

Angela W. 
Rating:
4.0

Customer did not leave a comment.

WESLEY E. 
Rating:
5.0

Customer did not leave a comment.

Jiayi C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL T. 
Rating:
5.0

friendly and great people to work with. fast service and clean equipment.

Dwayne P. 
Rating:
5.0

Very accommodating, & professional. I highly recommend.

DREAMAH M. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

The Best customer service ever!!! Friendly and courteous staff.

Veronica C. 
Rating:
5.0

Friendly kind was tentative to my needs at the last minute

JACKQUELINE D. 
Rating:
4.0

I WOULD BE SURE TO TELL THEM NOT TO RESERVE ON LINE TO GO TO STORE BECAUSE I PAID FOR A TWO DAY RENTAL FOR 0ICKING UP IN GEORGIA AND DROPPING OFF IN FLORIDA ITS NOT LIKE YOUR SHIPPING IT BACK TO GEORGIA AND THEN I WAS PRETTY PISSED THAT ON MY RESERVATION I CHOSE THE RETURN TO BE THE STORE THREE MILES FROM MY HOUSE NOT WHERE I WAS TOLD TO RETURN BY TEXT MESSAGE NO LESS TO A STORE 28 MILES FROM MY HOUSE THATS 56 MILES ROUND TRIP AT 12MPG IN MY TRUCK PULLING A TRAILER THATS ALMOST 5 GALLONS OF GAS AT ALMOST THREE DOLLARS A GALLON NOT TO MENTION AN EXTRA HOUR AFTER I HAD JUST DROVE 8 HOURS TO AND FROM GEORGIA . BE SURE TO EMPHASIZE WHERE YOU ARE DRIPPING

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

Jasmine J. 
Rating:
5.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Very nice staff

SEAN S. 
Rating:
5.0

The best service ever. Willing to explain. Super nice

MELODY B. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

LYNN B. 
Rating:
5.0

Customer did not leave a comment.

SILIVIA H. 
Rating:
5.0

Staff very nice and professional. Thnks

Zbigniew S. 
Rating:
5.0

Customer did not leave a comment.

GLENN M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Everything was great

ANTHONY T. 
Rating:
5.0

Great service from Chris. Very friendly and professional service

SHARNDA K. 
Rating:
5.0

Customer did not leave a comment.

ERIC G. 
Rating:
5.0

Nothing

George D. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH T. 
Rating:
4.0

Customer did not leave a comment.

Betsy M. 
Rating:
5.0

Customer did not leave a comment.

Clayton R. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

Appreciate Mr Alfords patience with paperwork, everybody I talked to was very friendly and helpful 🇺🇸

Dan L. 
Rating:
5.0

Good people ..

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

ROXANE A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Awesome service!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JOHN O. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

everything was great. professional customer service.

Charles V. 
Rating:
2.0

To start with, I received an email from u-haul regarding my reservation Of a utility van and charges for rental and mileage. I did not reserve a van -it was a trailer that I had reserved. I had to call the rental company and double check that they had the right thing reserved for me.When I went to pick up my trailer on Saturday the numbers on my contract did not match the numbers on the trailer. the gentleman that was hooking up my trailer said that they didn't have that number on the lot so he just gave me this one. Before I left I went back into the office and asked if they need to change the numbers on my contract to match the numbers on the trailer that I had and I was told it didn't matter, it was OK. Sunday morning I received a phone call from a U-Haul office in Pennsylvania questioning me about the numbers on my trailer. I gave him The numbers on the trailer and explain what had happened. About an hour later I received another phone call from another U-Haul office regarding the same thing, that the numbers on my contract did not match my trailer and I had to go back out to the trailer and get the numbers.I explain to her what had happened at the pick up office and she said she would make a note of it. When I went to Drop it off this morning I explained to the gentleman that the numbers didn't match and about the phone calls I had gotten and what the gentleman at the Rincon,GA office told me (that it really didn't matter). After he checked the trailer and the numbers he had to make phone call to the local office about what to do because the numbers didn't match and it wasn't even listed in the system. I've rented from U-Haul several times and this is the first time I've ever had a problem. In the future I will make sure all the numbers match on paper and equipment before leaving the office.This rental was a hassle and aggravation.

JANICE S. 
No reviews have been submitted for this location.

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