Customer Reviews for 2 Sons LLC
(U-Haul Neighborhood Dealer)

60 reviews

3408 E 39th St   Kansas City, MO 64128
(Across the street from Dollar General, NW corner of 39th and Bales Ave)

(816) 231-2994

Office Hours

  • Mon-Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(816) 231-2994

3408 E 39th St
Kansas City, MO 64128
(Across the street from Dollar General, NW corner of 39th and Bales Ave)

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Justin Hall 
Rating:
1.0

Worst experience ever

joseph wallace 
Rating:
4.0

Customer did not leave a comment.

April Grant 
Rating:
1.0

Took a long long time to checkout. No help lifting trailer onto hitch nor with hooking up. No functional pull through . Have to back out trailer onto busy street.

gary eggers 
Rating:
4.0

Customer did not leave a comment.

Russell Holland 
Rating:
5.0

Customer did not leave a comment.

Michael Thomas 
Rating:
1.0

I only had the truck for 24 hours and they trying to charge me almost 400 dollars talking about they had to put 60 worth of gas in it and wow yeah rip off

Ronnisha Johnson 
Rating:
1.0

The truck felt like it was it’s last legs it wasn’t smooth at all. In fact while driving it felt like it was pulling you backwards.

Fariji Ebuela 
Rating:
2.0

We reserved 2 utility dolly's and furniture blankets in advance and neither were at the location. We were sent to a second U-Haul location to pick them up without the location being notified in advance, and they didn't have dolly's available. They gave us blankets and called a third location to verify they had dolly's, and off we went to the third location. Very unprofessional of 2 Sons to not have the equipment available or to verify the equipment was at the location they sent us to. All in all, it took us an hour and a half to complete our rental. The truck also didn't have a full tank of gas when we picked it up.

TERENCE BENNETT 
Rating:
1.0

Not make people drive far away from home area to get equipment.

Nancy Vaughn 
Rating:
5.0

Customer did not leave a comment.

Neeisha Franklin 
Rating:
5.0

Customer did not leave a comment.

patsy wynn 
Rating:
5.0

Customer did not leave a comment.

varonda taylor 
Rating:
3.0

It took 2 hours to complete the rental process. I had only 2 hours to move heavy furniture. I was glad I was given 3 additional hours to move all my items from the storage facility. I could not endure going through that process again.

Coty Mcneill 
Rating:
5.0

Better way to respond on the return of equipment.

Sharon Boyd 
Rating:
5.0

Customer did not leave a comment.

Sharon Boyd 
Rating:
1.0

The clerk here was not at the location when I arrived or dropped off the truck it made it very inconvenient for me considering the website didn’t work for pick up or delivery. I had to contact customer service and wait on hold on so many occasions throughout the day. The agents were rude and unhelpful and by the end I was double charged and still couldn’t get ahold of an agent to get it resolved the wait time was over an hour long with customer service and other agents just transferred me to a different one. The in store representative ended up calling me over the phone and was rude and in my personal business. He was unhelpful inconsiderate and unprofessional. Apparently a daycare is ran above the store and that’s where he was hanging out the whole time with the door locked during business hours. Renting a uhaul was a mistake and I still haven’t received the money on the overcharg and was set back at least three hours over the complications picking it up with an extra two for the phone calls and wait times. I still can’t get ahold of anyone to resolve my issue. Be careful as well when you pick it up and drop it off the mileage wasn’t correct on the truck and I was charged twice I reserved the truck until 6:30 I dropped it off by 2:15 and with over the gas.

Jennifer bierstine 
Rating:
5.0

Customer did not leave a comment.

David Killian 
Rating:
1.0

This U- haul company is a fraud. The owner was so unprofessional and never checked gauges for accurate paperwork then claims I owe money. The company’s app to return the truck does not connect unless your right out front the facility. This place is no good RUN.. they have a daycare upstairs from the UHAUL rental where only grown creepy men work.🧐🐍

Laverna Fristoe 
Rating:
3.0

Customer did not leave a comment.

SARAH VAN DYKE 
Rating:
1.0

Really poor cell service which made the online check-in near to impossible. Although there was an attendant onsite, they were not helpful at all and only offered for me to step outside in an attempt to get service and complete rental. The cab of the truck was clean but smelled horrible. Located in a not so great part of town and did not offer parking of personal vehicle so it had to be left across the street at Family Dollar. The truck was on empty upon picking it up and only had 23 miles to empty. Although this was the only truck left in Kansas City after my original reservation was cancelled, if I had it to do over again, I would not rent.

Gwenda Smith 
Rating:
3.0

Unfortunately, I can't remember the owner's name, but he was great to work with. I don't care about the aesthetics of a trailer rental place, as long as the equipment works and the people are nice. Those boxes were checked.

Michael Murphy 
Rating:
5.0

Mr. Terrence did a great job of good customer service for us! We will be back to him when the need arises.

JACK harris 
Rating:
1.0

Did not have supplies I was charged for also did check in and was told I didn’t and was charged more money as well as they lied about me not putting gas in it when I did this was horrible service

Crystal Davis 
Rating:
4.0

Customer did not leave a comment.

tyler pennington 
Rating:
3.0

Better professionalism from service at site location and better customer service from 1800 number

Demitria Chapple 
Rating:
5.0

I like To Have My $20 back Charge Me For Service Fee.

karen redmond 
Rating:
5.0

Customer did not leave a comment.

Quincy Parker 
Rating:
3.0

Guy was very friendly and helpful.

john hodges 
Rating:
5.0

Customer did not leave a comment.

takiyah taylor 
Rating:
5.0

Just keep handling the business according with the friendly manner that’s in tact ! The atmosphere was pleasant and handle well!

Regina Page 
Rating:
5.0

Customer did not leave a comment.

Sharrion Russell 
Rating:
3.0

Used the mobile pick up. WORST EXPERIENCE EVER. They never tell you anything you need to do before hand. The customer service lady lies to me claiming they would dispatch somebody after they couldn't verify my identity because they would call and hang up after I would answer for me and my alternate contact were called. I had to call back and wait on hold for 25min and when they finally got ahold of my contacts they took forever doing so. The whole point of mobile apps is to be time efficient. It's a joke! You need to inform the customer that they will need to do like 15 steps to even just get verified to pick the truck up so we can inform people we need to verify our identity so they can answer there phone otherwise you can't pick your truck up especially when the location is closed where you're picking it up. Also I had to get charged then be refunded the amount of money for the gas being wrong from the last person who didn't fill, which shouldn't be able to happen. Need a better system so that doesn't happen either. Fix your mobile shit because it was the dumbest, most inconvenient way to use uhaul.

Melissa Paike 
Rating:
2.0

The original equipment I went to pick up was muddy and gross. Not acceptable for transporting my items. The shop was not well organized at all and staff needed some training to be able to help customers on site and not wait for the person who could use the computer and not have to call for reference every time I had a question or issue. The equipment was not ready at my scheduled arrival or easily accessible.

Chloe Willett 
Rating:
5.0

Needs a chip read for card payments.

Edward Perry 
Rating:
2.0

Took to long to check me out...Poor customer service

Simon Yatich 
Rating:
1.0

Not let your dealership overcharge your customers just so they make money. I will never use uhaul again.

Amanda Walker 
Rating:
5.0

NOTHING!!!!!!!!!

Rosie Reed 
Rating:
4.0

Customer did not leave a comment.

Theresa Baker 
Rating:
3.0

Customer did not leave a comment.

Stanton Shirk 
Rating:
3.0

Don't cancel their contract because they are later than they said they would be!

kathy runyon 
Rating:
1.0

Horrible place the owner wasent there I would like a refund and they were very rude!

Ashley Brightman 
Rating:
4.0

Refreshing & convenient to have this location in MY neighborhood!!

fay ferrando 
Rating:
2.0

Customer did not leave a comment.

Casey Martin 
Rating:
5.0

Customer did not leave a comment.

Glen Brown 
Rating:
5.0

Customer did not leave a comment.

tineeka rhodes 
Rating:
1.0

Customer did not leave a comment.

VALERIE ROLLINS 
Rating:
2.0

Nobody was there when I needed 2 pick it up. I called 10 uhaul places that day after 9 a.m. before I got someone 2 finally tel me the address to the location because my email only told me the company name. By time I finally got that info I was 5 min late & the uhaul guy showed up 45 min after that. The phone operator told me 2 ask for vip certificate & uhaul guy had no idea what that was so I got taken all the way around by u guys

lorenzo banda 
Rating:
5.0

Do not put credit card on hold

Dorothea Lewis 
Rating:
5.0

Customer did not leave a comment.

LESHONDA CRAYTON 
Rating:
5.0

Customer did not leave a comment.

Ryan Nootz 
Rating:
4.0

Clearly mark correct entrance

jacob gunter 
Rating:
5.0

Customer did not leave a comment.

DON BLAIR 
Rating:
1.0

The worst location ever with no professional personal

YOLANDA RIGGS 
Rating:
4.0

Customer did not leave a comment.

Christy White 
Rating:
3.0

This is not a U-Haul store as you might think it’s one of their license agents. We placed our reservation at their corporate location and the day before it was changed us to 2Sons LLC. We arrived at the location by 8:30am, owners brother was in parking lot he called the owner to let him know that we arrived and 15min later his wife showed up. Trailer was attached and we moved inside to finish the paper work. By 10:15am we were ready to go. Almost 2 hours later that is unacceptable the reason for the down time was that the owner’s wife didn’t have proper training to use U-Haul portal. To improve this location I believe anyone that works there or is helping out should be trained to use the portal and procedures.

Lukaz Grabowski 
Rating:
1.0

You need to have a better system of reservations so that when I reserve at a specific time I know that I am getting it at that time. Uhaul is a terrible company and I will not be using them again.

Alexandra Sevareid 
Rating:
5.0

Better communication with the stores and location from online call centers when placing order

Steven Clark 
Rating:
5.0

Customer did not leave a comment.

Quewanna Johnson 
No reviews have been submitted for this location.

Additional Services at this Location

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