Customer Reviews for 1st Solutions Tires & Auto
(U-Haul Neighborhood Dealer)

229 reviews

6472 Richmond Rd   Warsaw, VA 22572

(804) 250-3218

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 250-3218

6472 Richmond Rd
Warsaw, VA 22572

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Bob Frank 
Rating:
4.0

Customer did not leave a comment.

THOMAS THOMPSON 
Rating:
5.0

Customer did not leave a comment.

Kathleen Gutmann 
Rating:
5.0

This trailer did not have a jack but other than that it worked great and was very clean. I just had to pick up the trailer tongue by hand when dropping it off.

Eric Holton 
Rating:
3.0

Customer did not leave a comment.

Diamond Lee 
Rating:
5.0

Above and beyond service

GLENNALAN MORSE 
Rating:
5.0

Customer did not leave a comment.

Bradley Zellmer 
Rating:
5.0

Great service by Tony

GLENNALAN MORSE 
Rating:
3.0

Customer did not leave a comment.

Shannon Schexnider 
Rating:
5.0

Great customer service. The gentleman was polite and helpful. I recommend this location for you rental needs.

GREGORY MOSKOFF 
Rating:
5.0

Very nice and very helpful

Barry Povia 
Rating:
3.0

Customer did not leave a comment.

Mark Gearhart 
Rating:
3.0

Customer did not leave a comment.

Dorothy Sloop 
Rating:
5.0

Customer did not leave a comment.

Lawrence Ryder 
Rating:
5.0

Customer did not leave a comment.

Dennis Caspar 
Rating:
3.0

Was supposed to open at 8 am. No one was there. Used online drop off. Hope everything with drop off was fine.

Tom Lehane 
Rating:
5.0

Very friendly and knowledgeable.

john bradley 
Rating:
5.0

Goes above and beyond.

GLENNALAN MORSE 
Rating:
5.0

Great service, quick & easy to work with.

Martin Coyne 
Rating:
5.0

Customer did not leave a comment.

Curt Saurer 
Rating:
3.0

Customer did not leave a comment.

Robert Ball 
Rating:
5.0

Again this transaction was quick and efficient.

Peggy Fisher 
Rating:
5.0

Customer did not leave a comment.

Lawrence Ryder 
Rating:
4.0

Good service

GLENNALAN MORSE 
Rating:
5.0

Customer did not leave a comment.

Bill Moss 
Rating:
5.0

Andrew was the best to work with would highly recommend his shop to tent a Uhaul from… Corporate Uhaul not so much… they had a hard time keeping the reservation/rental straight!

Timothy Tate 
Rating:
5.0

Great customer service

GLENNALAN MORSE 
Rating:
5.0

Excellent service

GLENNALAN MORSE 
Rating:
3.0

Tony was very helpful with getting the truck we used

Robert Dennis 
Rating:
3.0

Truck was dirty, cigarette burns in the seat. Beer bottle caps in the back. Cigarette packs. Just should have been cleaned.

Todd Hanson 
Rating:
5.0

Great service

GLENNALAN MORSE 
Rating:
5.0

Customer did not leave a comment.

DALE SELMAN 
Rating:
3.0

Too busy to talk or help I’m glad I was only dropping off. It an ok place to drop off but don’t think I would pick one up at lthis location

Kathleen Hickman 
Rating:
5.0

Customer did not leave a comment.

Tomeka Gaddy 
Rating:
4.0

Customer did not leave a comment.

boyce jewell 
Rating:
5.0

all good very helpful

Sal LaForgia 
Rating:
3.0

The truck smelled like smoke. I have asthma and it made me sick. This is not the 1st time this happened. My son years ago had the same problem when he returned a u haul rental truck. These trucks should be sprayed inside to remove that terrible smell. And the customer who smoked in it should be charged a extra fee for the cleaning

Carol nesbihal 
Rating:
5.0

I always enjoy picking up and dropping off at this location. Tony & Kimberly are very knowledgeable about U-Haul products and make sound suggestions about the best equipment for the needs of me and my family. Whether I am using the 24/7 process or standing at the counter the customer service is A+.

tony thomas 
Rating:
3.0

Difficult to park truck at location due to parking lot being so full.

Grayson Hughes 
Rating:
4.0

Customer did not leave a comment.

Charlotte White 
Rating:
5.0

This is a great location the people are friendly and courtesy.

Anthony thomas 
Rating:
5.0

Second time I rented trailer at this location and will use this location agin service is great. Thanks again

Daniel Wheeler 
Rating:
4.0

The prices were a little unexpected but other than that everything was ok

JAMALLIAH CAREY 
Rating:
2.0

Everyone and everything needs to be on one accord and receipts should match charges.

Kimberly Darrell 
Rating:
5.0

My favorite drop off site. The owner has everything you need to have a successful move.

Timothy Brazell 
Rating:
5.0

Customer did not leave a comment.

CHARLES MALLORY 
Rating:
5.0

Customer did not leave a comment.

Daniel Wheeler 
Rating:
5.0

Customer did not leave a comment.

Alex Bartz 
Rating:
5.0

Customer did not leave a comment.

Michael Leitman 
Rating:
3.0

Pick up and drop was easy. I tried calling multiple times and kept getting the answering machine. The key wouldn’t turn. I would have to jiggle the key and shake the steering wheel to get it started.

Angela Jett 
Rating:
4.0

Customer did not leave a comment.

GLENNALAN MORSE 
Rating:
3.0

Customer did not leave a comment.

michael monnat 
Rating:
5.0

Customer did not leave a comment.

Kevin Hindle 
Rating:
3.0

Customer did not leave a comment.

Matthew Glasgow 
Rating:
5.0

Great customer service! Easy to do business with and very helpful and efficient. Thank you very much!

Augusto Rios 
Rating:
3.0

Was charged $6 because I only returned 23 moving pads instead of 24 which is what I was supposed to receive but see previous comments. I only received 23 but did not drive back to my pickup location a SECOND time to get the missing moving pad since I had already gone back once before since they forgot to give me my pads when I picked up truck. Would appreciate you crediting me back my $6. Especially considering I returned the truck with more fuel than I had when I picked up the truck

John Fersinger 
Rating:
5.0

Great job

GLENNALAN MORSE 
Rating:
5.0

Again, very friendly, courteous and helpful

Lindsay Bodenstine 
Rating:
5.0

Customer did not leave a comment.

Matthew Perkins 
Rating:
5.0

Great location and service.

Tony Thomas 
Rating:
3.0

Customer did not leave a comment.

Robert Navarre 
Rating:
2.0

Only use this location because it is closer than anything else. I was stood up for a directly coordinated pickup on Sunday and had to drive to Richmond for pickup and pay 1 way instead of round trip costs ($100+ extra). At drop off, no one was there, but did show after about 20 minutes. Helpful in parking at that point, but did provide paperwork or close the contract.

Wayne Hausser 
Rating:
5.0

Very friendly people excellent service.

Christopher Hathaway 
Rating:
3.0

Make sure that price quoted is what’s changed on customer’s credit card.

Reginald Rhett 
Rating:
2.0

This location was full of cars. There was very little space to put the trailer (18-22' x 26' including the sidewalk cut ). I eventually had to start over and then back up across both lanes of a busy highway to get the trailer on to the property, while several cars approached and then had to wait. It was dangerous to do by myself. The location could be good, but there needs to be a place to pull in turn around and leave or pickup a trailer.

James Sitison 
Rating:
5.0

Great job

GLENNALAN MORSE 
Rating:
1.0

There was no one on site at pick up or drop off.

Megan Oliver 
Rating:
3.0

Customer did not leave a comment.

Jennifer Howard 
Rating:
5.0

Customer did not leave a comment.

STEVEN MCKINZIE 
Rating:
5.0

Easy to find, manager was nice. No problems.

Von Mosser 
Rating:
1.0

Was charged a 15 Cleaning fee for a trailer that wasn’t dirty, also dropped it off early afternoon on the 27th the day before it was due and my receipt shows it being checked in over 24 hours later at 6pm on the 28th

Richard Parker 
Rating:
5.0

Customer did not leave a comment.

Steve Sovine 
Rating:
5.0

Everything went smoothly

David Chihos 
Rating:
5.0

Customer did not leave a comment.

Chantel Reynolds 
Rating:
3.0

Customer did not leave a comment.

Jesse Smith 
Rating:
5.0

Customer did not leave a comment.

Stephen McCarthy 
Rating:
5.0

Customer did not leave a comment.

John Cooper 
Rating:
4.0

Location can be a little tight to get into since it is also a location for vehicle maintenance. Employee was very helpful getting trailer hooked up. Trailer was in good condition and was perfect for my needs. I would definitely use Uhaul at this location again.

Michael Holbrooks 
Rating:
5.0

Customer did not leave a comment.

Chris Konschak 
Rating:
5.0

Our representative was extremely helpful and very pleasant! Will definitely rent from him again!

Rhonda Brown 
Rating:
5.0

Customer did not leave a comment.

GARYEUGENE BOWLER 
Rating:
2.0

No washer fluid.. did not give me the option to decline insurance.. did not show me how to use tow dolly

DEVAMAE HAMPTON 
Rating:
1.0

Refused us service without a mask. Wake up and stop the mandates

JACOBTIMOTHY ALLEMBERT 
Rating:
5.0

Customer did not leave a comment.

JUSTINHUNTER REID 
Rating:
5.0

NA

DAVIDTERRY HAYDON 
Rating:
5.0

Customer did not leave a comment.

Stephen Cooke 
Rating:
5.0

Great job number one location highly recommend this location thanks Kim and Tony

ANTHONYHARRIS THOMAS 
Rating:
5.0

It made moving so much easier! The man at the customer service desk was so helpful and helped answer all my questions beforehand and then once I arrived after making the online reservation. The process was very easy going and anytime I move or know someone else who is moving, I will definitely be referring the u-haul truck.

KELSEAGAIL HAYWO NICHOLS 
Rating:
4.0

Customer did not leave a comment.

Harry Barbee 
Rating:
5.0

Awesome service

VICTORJOSE UBIETA 
Rating:
5.0

Customer did not leave a comment.

Cody Thorne 
Rating:
5.0

Customer did not leave a comment.

CHARLESEDWIN LEX III 
Rating:
4.0

Customer did not leave a comment.

Stephen Rogers 
Rating:
1.0

Fuck that location! I didn't the uhaul until 10:40 a.m. and my scheduled time was at 9:00 a.m. I had movers scheduled at 10 a.m.! So the movers made an extra $150 off of my family. Due to not having the uhaul on time. Uhual only wanted to give me $50 back. So fuck uhual and this location! Fuck you fuck you fuck you fuck you! You should give me $150 and.not $50. Fuck you fuck you fuck you

Joshua Boyd 
Rating:
4.0

Customer did not leave a comment.

Nicole Watts 
Rating:
5.0

Customer did not leave a comment.

John Cooper 
Rating:
5.0

Great customer service friendly atmosphere

TIMOTHYTERENCE BELL 
Rating:
5.0

Customer did not leave a comment.

GEORGELEE DAYE 
Rating:
5.0

Great team

ANTHONYHARRIS THOMAS 
Rating:
5.0

Customer did not leave a comment.

Valerie Ashton 
No reviews have been submitted for this location.

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