The best answer to this question is to move your equipment away from this business! While the lady who helped me complete the rental was super nice, the place itself is a disaster. This business appears to be a vehicle towing and repair shop. You can barely get into the driveway due to vehicles parked everywhere. The area where the U-haul equipment is stored is a giant mud hole and hard to access due to all the cars.
Steven E
Customer Reviews for 1st Choice Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They said I damaged a vehicle on the yard. There was no damage to the uhaul I was driving. The police lady saw no damage to it. This was an old scrap to his vehicle. The place is nasty and cluttered. They filled a fraudulent claim against the insurance.
BLOUNT ENothing !
Dawn NA salesperson was very polite and kind and they took it the extra mile and they took me home they were
Daniel CDropped off after hours
Teresa MFriendly staff.
Charles LRepresentative was very helpful. Van was mostly clean, comfortable and in good working order.
Jonnie SClean out the cab!! It was old French fries on the floor and water bottle tops. Other than that, service is fast and efficient.
Tiffanei GNext time assure that the business is open
JOSHUA PThe employee (female) who coordinates the rentals goes above and beyond to accommodate customers. She is also detai-oriented to the condition and safety of the trucks.
Paul SShe was upfront and went over everything that concerned about the truck and made sure that everything was good.
james mSorry I can’t rate this company because I didn’t go inside it was a drop off
cynthia iThe online experience was HORRIBLE. The process of booking an online Uhaul was the worst experience ever!! The online system and all the authorization of confirming my identity etc was so uncalled for. Called Uhaul 1-800 and they were helpful yet also very confusing! Will never do this again!!
Alan BCame out right away and helped me park the truck in a tight spot, very friendly. I would recommend people can pick up from there aswell.
Neil HOverall our experience was an extremely poor one. Our original pickup location was in Pembroke at 9:30 and when we arrived the pick up time was moved to 11:30 and was at a different location. After going to the second location we were sent to two other locations (four total) to finally pick up our truck 3 hours later (which was extremely problematic because we had movers scheduled). No one ever notified us ahead of time of any issues work the truck we had to find our on the day of our move. We also paid for a dolly and other supplies and none of these were present whem we picked up our truck.
Caitlin MThe truck met all of my needs in my transition in relocating. The customer service was remarkable.
Larry OA $100 deposit was required that would have been helpful to know before reservations were made
Thedius BKeep your word and to the reservation your customers set. Be more diligent to your customers. Your customer service sucks
Jason FNeeds better information on their location or maybe a sign or billboard or something stating where there are
sherlonda HGreat Service...
dennise wChange location
Donald HThe lady was only interested in taking my money. I had to hook up the trailer myself. And then for her to tell me I did it wrong. Then all she wanted to do was point her finger and say do this ,or do that. She was very un professional. I'LL NEVER RENT FROM THAT LOCATION AGAIN
Dan MVery nice people there and very helpful and friendly. Truck drove great and did us a great job for moving. I have never rented from UHaul but a great experience.
Paul CTerrible location dirty as well as the office inside I know it's a tow shop but it could have been better. The equipment was filthy inside took a small pack of wipes to clean before getting in and dirt/sand on the floor. Tons of damages the vehicle dirty truck.
TRACEY Pvery friendly & helpful at the pick-up location
MALCOM MIt had the last person's trash in it and a dirty t shirt. The van ran ok but the tire sensor was out and it kept flashing that it was due for an oil change. However, they reassured me it was ok, and it ran good. They were also very friendly.
SEAN JGood people to work with
HUGH LStaff was unprofessional. Truck was dirty. I was charged a refueling fee, although I filled the truck up prior to returning.
Caroline JWorst experience ever I have rented from uhaul for many years always was great first time from a third party uhaul store they lied about the trailer size lied about the return policy and charged me twice for a 24 hour rental never will do business with that location ever uhaul should be ashamed of allowing 1st choice to represent them
Ponce CN/A
SENTORIA FVery nice to have a truck available
DARRELL MIt was ok
JOHN LThe service received was excellent. Kim, the lady there was so helpful and friendly.
EVELYN WI was very satisfied with the customer service at 1st choice towing. I see nothing to improve. Thank you
JAMES SVery friendly
JAMES WI loved the location and the customer service the employee provided. It was outstanding and I rated them 5 stars. Our issue was with the confirmation process and the mobile pickup, which was of no fault to the location, but to the UHaul system error. We did have an issue with the UHaul app. It didn't clear my pick up location and wouldn't allow me to start the process once I arrived at the new location. There was a long wait time to have a UHaul customer representative reset my account. As soon as the location was changed on the confirmation end (without my knowledge or receiving an email about a change - I only noticed it the night before my trip to go pick up the UHaul), it should've changed in the system so that when I went to pick it up at the new pickup/dropoff location due to truck availability, there wouldn't have been a problem with the screens. It was very frustrating for it not to work and an hour was spent trying to solve the problem before I could go further with the app. A customer representative had to unlock the location to match where I was for it to move me to the next screen. When I asked the customer representative to please stay on the line with me to ensure that the steps were completed without a problem and I could retrieve my key since I had waited a long time for them to answer, he refused to stay on the line and apologized saying that they had a large call volume. I was nervous with the next screens, fearful it wouldn't register and I would have to call back. It did work after it was reset, but it put our moving plans on hold.
Jennifer L1st Choice will always be my First Choice !!!! Excellent customer service and very helpful and friendly workers
Eric CNothing, The renting experience was very professional and they were very helpful.
ROBERT FTrailer needs a leg stand at the tongue. This would make loading and unloading easier.
Travis L