Customer Reviews for 1st Choice Appliance Store
(U-Haul Neighborhood Dealer)

85 comentarios

8801 FM 1976   Converse, TX 78109

(210) 767-2175

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 6 p. m.
  • Dom.: 8:30 a. m. - 12:30 p. m.

Servicios en esta ubicación:

Contáctanos

(210) 767-2175

8801 FM 1976
Converse, TX 78109

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 6 p. m.
  • Dom.: 8:30 a. m. - 12:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

A very friendly place from.

Vincent M. 
Clasificación:
5.0

This location for U-Haul was very informative and courtesy to my needs. They did a great job of talking to me about my contract and about my safe move insurance. I recommend this location to everybody. Also they have appliances which was great I will be back to look at them

Christopher B. 
Clasificación:
4.0

The online mobile app for some reason was not process for my order or working. This location does not have a regular size Dollys and has been out for months but still advertise that they do, customer has no opinion but to pay higher price for appliance dolly. When the company makes an error the customer should be comped for the error.

John L. 
Clasificación:
5.0

The best part of this is that I was able to rent my tractor U-Haul and then I also bought my refrigerator through the company 1st choice appliance store. The team members there were excellent and very courtesy to my needs. Thank you for everything

Christopher B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATRISA T. 
Clasificación:
5.0

Have used this location many times and always so nice and friendly. Trucks are well taken care of.

Wade P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Durgal P. 
Clasificación:
1.0

The lady at the U-Haul store told me they were open until around 5:20pm. I was supposed to turn in the car at 5:00PM, I got there at 5:02. The store wasn't open so they charged me $20 extra.

Fatih K. 
Clasificación:
4.0

Rental is what I expected and nothing at this time. Thanks!!

Floyd D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff S. 
Clasificación:
5.0

All was well!!

JoAnn R. 
Clasificación:
5.0

Very helpful and friendly

Tony M. 
Clasificación:
5.0

Nothing to change. The customer service was great. The truck was clean and ready to.

Nathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

1st choice appliance was the third dealer I had to go to. I made reservations 2 weeks in advance and when I arrived at the 1st location they did not have a trailer. The next place had 1 trailer but the tire had a nail. I was lucky that 1st choice just received a trailer. They made my long day much better.

JAMES W. 
Clasificación:
1.0

Last minute change. No prepaid equipment. No dolly. But charged for dolly. No cable.

MaiBritt D. 
Clasificación:
5.0

El cliente no dejó un comentario.

pio C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RandyandAmy B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kayla M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mario C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Celena B. 
Clasificación:
1.0

Was told one thing that was not followed through

Rafael G. 
Clasificación:
3.0

We were a half an hour late for when the place closed but the store was still open the lady that was there insisted that we use the online checkout we technically had the Uhaul truck until 5 that day but finished early and dropped it off at 1 the gentleman there was super sweet and started our drop off procedure until the lady ran out and insisted we had to do it so that we could pay the $17 late fee when in reality we were technically early. She was on the rude side and made the experience bad.

Amber K. 
Clasificación:
5.0

Process was very quick and easy. Highly recommend this location for any uhaul rental needs

Drenique N. 
Clasificación:
5.0

Staff is friendly, equipment under great conditions.

LUIS L. 
Clasificación:
5.0

Thanks for the help.

Alex D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Guadalupe L. 
Clasificación:
5.0

El cliente no dejó un comentario.

edgar R. 
Clasificación:
3.0

El cliente no dejó un comentario.

sophonia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OKENDRICK R. 
Clasificación:
4.0

Hard to find the first time going but service was great!

Enealle H. 
Clasificación:
5.0

Excellent service, good equipment.

Richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary A. 
Clasificación:
5.0

I thought the Team working the location was kind, attentive and really helped move the process along.

Chris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL F. 
Clasificación:
5.0

Nada

BRIAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

TOMMIE Q. 
Clasificación:
1.0

We rented a 12' trailer and when they were attempting to hook up the trailer to my truck, the lady pushed the trailer over a rock and the momentum carried it forward and the tongue hit my bumper. The lady told me she forwarded all of the paperwork to the owner and that he will be giving me a call. Here we are three weeks later, I call and get the owner on the phone. He took my number down, and he said he was going to return my phone call after he called his District Manager. 2 hours have went by, and nothing. Don't rent from this location, they'll damage your stuff and refuse to take care of it.

Jesse S. 
Clasificación:
5.0

Easy in, easy out, asked questions to ensure I had the right equipment and to schedule equipment returns. I've used U-haul over the years and this location has had the easiest access ever!

DAN H. 
Clasificación:
5.0

Excellent experience! Thank you so much for all your help

Rebecca Joyce L. 
Clasificación:
5.0

Great job!!

KEITH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FLOY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Selena V. 
Clasificación:
5.0

Nothing, very professional

HAROLD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darryl A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB A. 
Clasificación:
5.0

The crew at that location was very helpful also gave us a quick lesson how to strap our vehicle down and also pull out the ramps. The equipment was very clean and it has new tires really enjoyed that. Thumbs up for 1st choice appliance store

TUCKER K. 
Clasificación:
5.0

Offer hitches/supplies for sale

ANDREW D. 
Clasificación:
5.0

Staff was excellent, friendly and efficient. Got a deal on a fridge there as well,since we had the truck.

MARK ALLEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD A. 
Clasificación:
4.0

Customer service was excellent. I think it was the owner who helped and was helpful and friendly.

Jeff C. 
Clasificación:
4.0

Service was good but the business it was in was busy so you have to wait for the one person.

SCOTT DAVID W. 
Clasificación:
3.0

El cliente no dejó un comentario.

cesar V. 
Clasificación:
5.0

Friendly staff. Very helpful.

Richard O. 
Clasificación:
5.0

Professional and quick service

Timara T. 
Clasificación:
5.0

Nothing, everything went very well, will rent from this place again.

Diana A. 
Clasificación:
1.0

Better timely service for when you alls UHUAL break down unexpectedly.

DEANDRE T. 
Clasificación:
5.0

Amazing service and excellent place to do all my U-Haul business as well as shopping.

Sunshine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAY C. 
Clasificación:
2.0

So the man that helped me was what I thought pretty cool he gave me his number and to call when I was turning the truck in. I am active duty getting ready to pcs I rented the truck on 09/21/2021 to get the things out of my home. I was going to rent again sense I have been using Uhaul for over 17 years. So I got the truck on the 09/21/21, I called him on his cell which I can prove and told him I was turning the truck in which was on 09/22/21 around 9 pm. At 3:15 09/23/2021 I get a email receipt for 193.50. I was charged for 3 days and some extra fees because he did not log the truck in until after 3:00 pm when the truck was due back at 2:30 but had been there sense the night before. He then tells me I forgot to check the truck in but all he told me to do was turn the keys in and he would take care of the rest in the a.m. Wow. Oh well for the 3-26 foot trucks I will need for my pcs move.

MARWIN B. 
Clasificación:
3.0

Know for next time to tell the customer that they do not get credited for days that the trailer is returned early. The days are set to a fixed amount and does not account for people that drive straight through.

BENJAMIN R. 
Clasificación:
5.0

Very friendly and helpful, I will use them again for all of my Uhaul needs.

christopher T. 
Clasificación:
5.0

The Uhaul representative at this location is an excellant customer service person. I highly recommend Chris and his wife as Uhauls best

DARRELL H. 
Clasificación:
3.0

I was charged an equipment fee and I have no idea why. She tried to blame some existing scratches on us, but very fortunately my husband took photos before moving the truck upon pickup. This experience has not been pleasant, on pickup nor drop off.

Eric F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carrie E. 
Clasificación:
2.0

give more info on price range, and how to return.

Angelina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL H. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMANDA S. 
Clasificación:
5.0

Keep hiring excellent, knowledgeable, staff that has a customer service mindset...like the two young men who helped me with my truck.

Craig E. 
Clasificación:
3.0

The dispatching site and renter needs to do a thorough inspection on the vehicle prior to allowing the truck off the lot. We were allowed to leave with the 2- passenger side tires being bald resulting in blown tires going 60mph.

THEODORE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWN W. 
Clasificación:
5.0

Nothing. The service at this location is exceptional! Everyone is kind, patient, and detail oriented. It's the best service I've received renting a vehicle yet.

Dustin G. 
Clasificación:
4.0

After hours drop off telephone customer service was hard to get through

XAVIER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CANDI M. 
Clasificación:
1.0

The trailer I reserved was NOT there I had to get a smaller one. Some how the process took 40 minutes with me being the only customer. I bought a new house the same day and this Is the part of the day that gave me a headache

BENJAMIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Chris is top notch and we very helpful.

CHRISTOPHER W. 
No se han enviado comentarios para esta ubicación.

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