Customer Reviews for 1st Ave 117th St Shell Auto Service
(U-Haul Neighborhood Dealer)

443 reviews

2276 1st Ave   New York City, NY 10035

(646) 374-2740

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(646) 374-2740

2276 1st Ave
New York City, NY 10035

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 9 am–4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

At the end of the rental, the customer should know the charge for the trip. I had to wait until I got home to get it.

GILBERT S 
Rating:
3.0

Customer did not leave a comment.

ROSINE M 
Rating:
2.0

When we got there, the supplies that we had reserved were not there. Although the representative was not rude, he was just apathetic to the problem that this could have caused especially since we needed a dolly for our move. Luckily we were able to use a different dolly that he had in the back and did not have to transfer our reservation to another location. The Uhaul website and individual locations should be working more collaboratively to ensure this does not happen in the future. If equipment is unavailable at a location, you should not be able to reserve it on the website.

Delvida F 
Rating:
5.0

Customer did not leave a comment.

Mohammad I 
Rating:
1.0

NEVER! I rented a u-haul from a third party contractor on 117th and 1st avenue in East Harlem. The u-haul attendant was rude, unprofessional, and knew very little english and this caused a language barrier. The attendant gave me a truck with a broken spot window. When i brought it to his attention he reported “I know the last person brought it in that way, and I inform them”. He ensured that I wouldn’t have any issues. I was charged for $108 for the mirror. Now i have to dispute the charges. When i returned to discuss my issue he proceeded to yell and blamed me.

Shanique M 
Rating:
4.0

Customer did not leave a comment.

Rodney A 
Rating:
5.0

Customer did not leave a comment.

Emiliano Z 
Rating:
5.0

Customer did not leave a comment.

Cynthia R 
Rating:
4.0

Customer did not leave a comment.

KEVIN K 
Rating:
2.0

Don’t change the pick up location. Honor the original reservation.

Iyasu N 
Rating:
3.0

The online quote and the actual price were way different.

OMARIW R 
Rating:
1.0

Customer did not leave a comment.

Kayla R 
Rating:
5.0

Customer did not leave a comment.

Craig J 
Rating:
3.0

Convenient location

CARMEN B 
Rating:
5.0

Fui atendidad muy bien selos recomiendo a todo el mundo el caballero fue muy cordial y amable muy bueno

Rosa G 
Rating:
5.0

Customer did not leave a comment.

David H 
Rating:
1.0

I reserved a U-Haul van for 11:00 AM on May 18th. When I arrived there was no one on site to assist me. I had to call customer service multiple times to help. It took 40 - 45 minutes before getting the U-Haul. When we did receive it, we were given the wrong one. I reserved a van and was given a truck. I paid more than what I was suppose to and it wasn’t my fault because I was giving the incorrect rental.

Tanaya C 
Rating:
1.0

More professional courtesy at locations & gas stations

VALERIE J 
Rating:
5.0

Customer did not leave a comment.

MICHAELA J 
Rating:
5.0

Customer did not leave a comment.

Arber H 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
3.0

There was nobody at the location at the designated time to check out the vehicles. So had to wait. The vehicle was good mechanically but dents and a broken window that I only noticed after checking out. The amount of gas in the tank was less than 3/4 of a tank and I was told it was 3/4 and it was difficult to return the vehicle with the exact level. (Vehicles should be full . Especially given this location is also a gas station.) I was charged a 20 fee for returning the vehicle after hours even though I returned it before 5pm and handed in the keys to the attendant/clerk at the location who is a U-Haul representative.

James G 
Rating:
3.0

Customer did not leave a comment.

Sharice N 
Rating:
1.0

My truck was completely blocked in by other trucks and I was simply given the keys and told to move the other truck in order to get mine out. Completely unacceptable.

Benjamin M 
Rating:
4.0

Customer did not leave a comment.

Gordon C 
Rating:
3.0

Need to have the cargo area checked/cleaned. Also it is advertised as 24/7 but it isn't.

ALFONSO B 
Rating:
4.0

well equipped trucks

davis c 
Rating:
1.0

Sidee mirror was literally duct taped on. Every time the car hit a bump it would fold back I. I had to hold my hand on it while driving in Manhattan and even worse on the FDR. Was an incredibly unsafe experience.

Mitch V 
Rating:
3.0

Would only recommend if it were a convenient location for what you need, would not go out of my way to come here. It was average at best. But overall the experience was acceptable. The man that helped me was very nice and efficient.

Lindsay C 
Rating:
3.0

Customer did not leave a comment.

Juan R 
Rating:
1.0

The staff were rude and dismissive. They did not make an effort to be helpful. The people behind the register could not find our order. They found when finally they called another U-Haul staff who help found our oder. I wouldn’t recommend this location to anyone. The staff gave my husband and I a hard time.

RIselle M 
Rating:
1.0

Awful service, dirty car. Was late for the rest of my day. Will be calling in to formally complain. Have pictures that need to be uploaded.

Steven E 
Rating:
3.0

Customer did not leave a comment.

Robert E 
Rating:
5.0

Clean and easy

hekuror n 
Rating:
1.0

Gas station. Store not prepared. Check out at the deli counter. All pre check in that I did the day before was not accessbile at the location. Customer was harassing others and created unsafe environment.

David D 
Rating:
5.0

Customer did not leave a comment.

MICHAELA J 
Rating:
5.0

Customer did not leave a comment.

mauro n 
Rating:
2.0

Representative was a jerk. To busy to help me find a place to park the truck in a busy gas station.

THOMAS M 
Rating:
3.0

The unit’s windshield was filthy and the rear of the unit was not swept out from a previous usage

David C 
Rating:
5.0

1) Pre approve the emergency contact. Sometimes the person may not be available real time when they are working. 2) The app and the mobile link were not working for at least 30 minutes after I was at site to return vehicle.

Kumar R 
Rating:
2.0

The person who helped us was clearly unfamiliar with the rental software on his phone. It took a lot longer than necessary. Worst of all, he was unable to answer any of our questions regarding the rental.

Dianabel C 
Rating:
3.0

Customer did not leave a comment.

Amy F 
Rating:
5.0

Arrived earlier than time I requested. Gentleman there was able to process my request and get me on my way. Overall great experience here.

Gregory P 
Rating:
5.0

Consistent, Reliable and Courteous - NO complaints or suggestions here!

JAMES C 
Rating:
1.0

Location is cheating people. We turned the truck the same day in about 4 hours. When I asked for a receipt I was told that I will get it in an hour, but it did not come in until 2 days later and the returned date was today's and charges me for 2 days of rental instead of 1. And when I called back, they were giving me a run around. Had to resolve the dispute by calling customer service directly

Ahmed V 
Rating:
1.0

Customer did not leave a comment.

Carly W 
Rating:
1.0

Over charged and scammed!

Eric J 
Rating:
3.0

Customer did not leave a comment.

Gordon C 
Rating:
1.0

Two reservations were not fulfilled I had to rent a larger truck for more money

Zachary M 
Rating:
5.0

Customer did not leave a comment.

Gordon S 
Rating:
2.0

Customer service, the guy taking care of me at pick up had me wait until he was finished with another person when I had rented my rental van for 1230 I didn’t get the car until almost 1pm. Very unprofessional. Then I had to wait for the guy to put air in the tires everything should’ve been ready upon pick up I had to wait and it cut into my time. I would not recommend this location.

Krystal N 
Rating:
3.0

Customer did not leave a comment.

Chrales M 
Rating:
3.0

Reliable

Josephine V 
Rating:
4.0

Customer did not leave a comment.

Bhavanadhar P 
Rating:
1.0

Charged 4 gallons of gas for 10 miles. That’s bullshit.

Anthony B 
Rating:
3.0

I was told I would receive a $50 convenience payment because of complications with my rental on August 19. After almost two weeks, no $50 arrived. I called U-Haul today and the representative I spoke with said there was no note on my account about the $50. So I was lied to. I called U-Haul today to resolve this issue. I was told I will be contacted within 72 hours.

CHRISTOPHER W 
Rating:
1.0

This location is advertised as a 24/7 mobile pickup but the keys are kept inside at a gas station. Although advertised as 24/7, the person to provide the keys only works from 6am -6pm. I had booked for a 9pm pickup time and when I arrived to pick up the truck, I was told I would have to return at another time. This is false advertising. The people operating the location were good and friendly, the problem is the misleading availability.

Scott D 
Rating:
3.0

Customer did not leave a comment.

Orval O 
Rating:
5.0

Man went of the way to help me fill the truck and move it in a crowded street, amazing help.

PHILIP F 
Rating:
3.0

Customer did not leave a comment.

Jiwon L 
Rating:
2.0

Customer did not leave a comment.

Kourosh D 
Rating:
4.0

Customer did not leave a comment.

Raphael R 
Rating:
1.0

Customer did not leave a comment.

Felipe A 
Rating:
1.0

Customer did not leave a comment.

Henry H 
Rating:
1.0

Review third party U-Haul locations to make sure their up to U-Hauls company standards. I had the worst experience at the 117 east Harlem shell location. The owner almost got into a physical confrontation with me. I’m extremely unsatisfied and will never use service again.

jessie A 
Rating:
4.0

very smooth rental process

Thomas V 
Rating:
3.0

Fine for a drop off center. They weren’t nice or inviting but it got the job done.

Joseph M 
Rating:
3.0

Customer did not leave a comment.

Harold S 
Rating:
5.0

Customer did not leave a comment.

Scott C 
Rating:
1.0

The person responsible was rude and did not want to help me with check in I was told to call customer service because his internet was down and he didnt know how to help me.

Ayesha C 
Rating:
1.0

I signed up for a 5:30am pickup but was informed on arrival that I wouldn’t be able go get a truck until 8am

Ryan G 
Rating:
1.0

Very unprofessional service

Rigoberto M 
Rating:
3.0

This is a gas station/U-Haul. It was just OK

Jacquith E 
Rating:
1.0

The manager was a complete asshole. He also didn't have the vehicle I requested, and I ended up being charged more for a truck. It took 30 minutes just to leave because there was a car doubled parked in front of the truck they decided to give me, and some idiot couldn't figure out which car key to use to move the car. Fucking disaster. I demand a refund.

Andres P 
Rating:
5.0

Uhaul has been a very great rental company over the years and I am very satisfied with my experience 😀 😊 💯

Daniel H 
Rating:
1.0

Customer did not leave a comment.

Shamina D 
Rating:
5.0

Customer did not leave a comment.

Richard R 
Rating:
1.0

The left head light was out, it took forever for them to give me a truck when I reserved one for 3pm and didn’t get it until close to 4pm. I had to speak with a uhaul representative about this! It was totally annoying on top of me being pressed for time to move from one apartment to another

Markell d 
Rating:
5.0

Customer did not leave a comment.

Aaron W 
Rating:
4.0

I came late 4-15pm( my time reservation 3-00) to pickup van at 2276 1 ave . new york, ask where to pickup door was closed and inside show me -We closed,I started nerves and only one man inside Deli store (my thank you him i did asked his name) using cell phone call to u-haul and help me to fill my reservation

Vladimir P 
Rating:
5.0

Keep up with this great service !

jose m 
Rating:
3.0

Customer did not leave a comment.

Steven R 
Rating:
1.0

Battery was faulty and died while I was moving my things. Customer service said they would send a tow truck to bring the truck back to drop off location but this did not happen because “it’s against protocol” according to uhaul roadside assistance. This made me wait an additional 2 hours before being able to drop off the truck and then I got charged after hour service fee for not filling the whole tank up when I most definitely did. I paid $46.20 in gas at $3.60 per gallon over 12 gallons of gas for the 99 miles I drove. Even if the 10 ft truck only did 10 MPG I would of overfilled the tank by 20 gallons. So ways of improvement: * Make sure battery is not faulty before giving to customer. * customer service should be aware of Road side assistance protocol and not promise what they can’t do. * not lie about how much is left in the tank * not charge someone after hour fee if they were given a faulty battery which causes them to arrive after hours

Jose A 
Rating:
1.0

I requested mobile pick-up and I could not access my truck, because it was blocked off by another van in front. I was asked to move the van in front, which at that point I didn’t care because I needed my truck, but then I couldn’t open the door to my truck because the trucks were so packed together. Finally got my truck at 8am when the pickup was scheduled for 4am. I didn’t receive all of the rental equipment I requested; I only got a utility dolly when I ordered also a furniture dolly and furniture pads. There was a condom wrapper in the cargo bed… it was just not a good experience for what would have been a seamless move. Whoever is coordinating the pickups needs to make sure that the truck(s) is ready for their customers. Either that, or please make your location counter pickup only. Moving is stressful enough without the people setting up your truck not knowing what’s going on and not providing all equipment.

AnnaLeisa G 
Rating:
1.0

Actually train your customer service representatives.

Joseph W 
Rating:
2.0

The customer service was not great. The worker was so oblivious to what I was saying regarding my reservation. I wasn't told the contract was emailed and payment. The van was dirty with a basket in the back. No one checked the vehicle.

Kenneth J 
Rating:
5.0

Customer did not leave a comment.

Nadira H 
Rating:
5.0

Pickup went very smoothly. The Bill however is not as contracted.

Shyam G 
Rating:
5.0

Customer did not leave a comment.

Ripton R 
Rating:
5.0

Customer did not leave a comment.

Imran f 
Rating:
1.0

The person who is renting is very rude. He said he is going to report the police if I am going to extend the van. However there was no problem when I extended the van through uhaul customer service. The person who is receiving the key did not check anything and I asked him dont you need to check the van and he said no im eating just go.

Ion S 
Rating:
5.0

Have the truck facing the street for an easy drive off

eric j 
Rating:
5.0

Thankyou!

AIDA M 
Rating:
2.0

Please make sure the trucks are properly parked and access isn't blocked. We had to move several trucks to access the one we had booked and this took about an hour for us to figure out. We were able to do so only with the help of the uHaul agent on line who kindly instructed us where to get the keys from and how to proceed.

Akash R 
Rating:
1.0

I spent over 2 hours at the location trying to get my rental. No-one seemed to know their job and people are rude. While I was waiting others came in trying to get their rental and those were too were a mess or nonexistent. People were loitering inside and outside of store begging for money because they spent too much on scratch off tickets. I have used U-Haul before and have had a great experience. This location should have there affiliation with U-Haul revoked. Under all circumstances stay away from here

Jeff M 
Rating:
2.0

Customer did not leave a comment.

Daniel M 
Rating:
1.0

Don't charge for overtime when the customer returns the car on time. And don't charge for insurance when the customer has not order insurance.

Hector T 
Rating:
1.0

I reserved the uhaul at one location for 8 am and they weren't open so I had to go to another location. Once I was in the uhaul, the windshield wipers weren't working so they had to bring it into the service bay to fix it. Terrible experience.

Russell F 
Rating:
5.0

Customer did not leave a comment.

Arif K 
Rating:
1.0

Arrived at facility: 1)computers were down,waited 30min 2) truck was extremely dirty in back. No other trucks available. Waited for it to be clean 3) fuel tank on “E” employee says “no problem just bring it back on E” 4) drove 17.6 miles, put $20 of gas . On receipt, was stil charged for additional fuel. I have photos for all please contact me and reimburse me.

micael d 
No reviews have been submitted for this location.

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