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Diane Szymanik
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and friendly service.
David ZamoraSame— if I returned a rental before my time was up— don’t charge my car for an after hours drop
Camille NurseGreat Service
David ZamoraThe agent at the window was rude when HE made the error and I was incorrectly billed. Fortunately, the manager resolved the issue, but several days later I got another bill. NEVER AGAIN!!!
STRONGMILE WilliamsClean trucks and have better communication with client. Example we were not told that we needed to use our own ez pass
Jose Munoz TejadaUpon returning the truck with only two extra miles used, counter person tried to add another 200 miles and tried to charge me a lot of extra money for miles I did not use. I had to go back and show the counter person the real mileage to get it corrected. Not sure if this person was trying to scam me but that’s how I felt.
Angel OliverasIt was some glitch on app when I am tried to return a truck ,finally called to customers service.
Alex ZaksKeep it up
Adil AfaqEasily accessible and everything was in plain sight for 24/7 drop off.
Mikhail GreenI ordered a dozen furniture blankets. He told me he couldn't give me twelve, only six. After some wrangling, I got eight! He gave me the key and pointed to two trucks and said, "It's one of them!" It was cold out so I guess he couldn't be bothered. I also asked if it was possible to upgrade to a 15 foot truck, as I had realized at the last minute that two of my furniture pieces were taller than I thought and wouldn't fit standing up. There were several 15 footers on the lot but he flatly said no. Not very personable.
Bruce DavisAfter It snows if the trucks could be cleaned off fully, besides that everything was good
Kyle SimonUsed drop box after hours but super convenient.
Toni RodriguezGood Service
David ZamoraI was double booked at this location which caused a lot of issues
JESSICA VANHORNGreat service. I use this location every time I need a moving truck
Torrey SearlesVery easy and straightforward to drop off our truck
Eric OsorioThe truck stunk of cigarettes so badly I could barely breathe with the windows up.
Winis CabaFront desk person was so nice to help
Ramandeep KaurGreat Service was a pleasure to deal with this location
Jonathon AponteThey charged $25 extra and yet to received any receipt
Saravanakumar KondarangiIt’s was absolutely horrible. It took me 45 mins to get the key out from the lock box after that The truck was assigned to me was blocked in. No one will answer the phone. I haired two helper who I had to pay despite I couldn’t take the truck. So it ends up costing me three dollars more as a Laber fee. Next morning I spoke to somebody on the phone and he told me that somebody will call me, but No one yet. called me. You guys are wasting peoples time going forward. I won’t be using your services.
GORIKH PATELGreat experience, easy interaction. Great value
AARON LANDYEverything I need was available and ready on time. Would absolutely recommend to family and friends and anyone who is looking to rent a truck in the area.
Kay'lani BowlesEverything was Great. They explained everything in detail. I love this location, they are always courteous and professional.
David ZamoraI booked a truck 2 weeks prior and went with the option to pick up after store hours. Arrived at 7am and the location didn’t leave the code for the box to pick the key up. So I had to leave and come back at 10 to get the truck. Messed my time up with the movers and my day ended up being longer than anticipated. Got charged more because of that
Tychon McCodeGreat location! Thanks Steve for all your help!
Carmin RosarioGreat location! No issues!
Carmin RosarioGreat communication & great location. Easy and smooth location to pickup. Thanks Steve for all your help!
Carmin RosarioOnly if you could provide help on a short notice
Errol CrossGreat Service always at this location!!!
Carlo FazioThey over charged me, truck kept shutting off, it .smelled and the service light was on
margarita HendersonGreat costumer service! Highly recommend
Juan AlvarezHe was rude unprofessional and I hardly think he should be associated with the uhaul brand in any capacity
Margret dohertyMobile pick up was easy and efficient but truck was not in spot pictured. Truck was dirty had trash under the seat. Back door was hard to pull down and kept getting stuck. Gave me the truck with very little gas. Last truck I had was good but the truck I had this time around needs some cleaning and maintenance. Traveled 5 miles away and charged $13 for gas that wasn’t even in the gas tank to begin with .
Bria MillerExcellent experience and great service!
La Quentin WALKERVery convenient. The gentlemen attended me fast
MANUEL ABREUThe truck was poorly maintained steering wheel was very loose just not my best experience with U-Haul and I drove a lot of U-Haul trucks for different locations and it this was not a very good experience.
Marquis PullinsGood service and affordable price
Michelle MedinaThey have good service
Sergio AgnelloThank for the service
Raul a Castro motaGreat costumer service.
Juan AlvarezAlways convenient!
MANUEL ABREUThere was no attendant when I dropped the truck off because the Location was closed. I was falsely charged additional cost for $101.69. No additional email was sent to explaining why I got charged. Upon my calls to U-haul, I was told that I dropped the truck at wrong location, fuel was less & I dropped it 1 day late. All of those statements were false. I have the pictures, video, & emails to prove that i dropped it off at the right location, fuel was no less, and truck was dropped off under 12 hour window during the same day.
Jatinder JaspalThe website availability wasn’t updated. Fortunately this location stayed open and I was able to pickup a van.
Maria RodgersMy furniture got bedbugs from your truck
Milly PimentelI have been over charged for my rental and I was charged twice
Rafael Miranda Jr.Steve is the best
Ibrahim GhannamN/A
Shannon MontecalvoExcellent Service
David ZamoraQuick and easy pick up to meet my needs
Jonathan ScottSo far i've been satisfied. I can pick up rentals any time
MANUEL ABREUBetter customer service
Victor RiveraI called the location to ask about charges that were not explained and the person was rude and not helpful at all. He hung up the phone on me
Abraham AponteGood Friendly Service
David Zamora