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Jovanne A
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer Service Sucks! Very Rude! Very impatient! Parking is at a minimal.
Sharnise WGreat costumer service, equipment well maintained, I will highly recommend it.
Juan AExtremely accommodating
Gail CI forgot my wallet on the van then Uhaul operator called me to notify me and hold.i appreciate the great service thank you
jose vexcellent customer service...highly recommend
Michael CTerrible. Didn't have my 15' truck after I reserved it. Gave me a 10' truck and said they would give me 20cents off per mile and did not
Brian BClean, fast and easy
David ZExelent
Jose SE ele ya tengo más de 5 años en su servicio y todo está muy bien
JOSE C👍🏼
Yessenia TThe worker here Steve was very lazy he did not want to do his job and return the rental truck. He told me that his manager had to do it and would not be in until tomorrow. I asked him to call his manager and he said no.
James KGreat Service, clean equipment
David ZThe U-Haul itself had air-conditioning that blew warm; the radio volume wouldn't adjust; and the U-Haul app crashed three times. I wasn't 100% sure that the payment even went through, and without being given a code just left the keys in an open key slot.
Kelly TVery nice and professional
RAMESHWAR JHighly recommend this location. I am extremely impressed with the service I received. The staff was friendly and helpful, answering all of my questions. The rental process was quick and easy, and the vans were clean and well-maintained.
CARMIN RThe air conditioning was not working. It was too hot to have this problem exist during the drive
Isabel AThey have great availability and the owner was very courteous
Allan LI have rentin in this location for more than five years never complained his very kind and polite also available all the time
IVELISSE AUHaul trucks are well known for years. This was my move from New Jersey to Alabama.
Stephanie CNothing all great
dominic fThe floor was a bit dirty, can clean it a bit better next time! Otherwise great service.
Yulin NGreat Service
David ZGreat location and professional Service
David ZThe agent is very professional and helpful to serve my customer need. His willingness to register a truck before the location opened from remote location help me accomplish my schedule. The customer service is OUTSTANDING!
SIDNEY SThe U-Haul unit I used had a few things wrong with it but it got the job done. The drivers door didn't close right, I had to slam it shut. The windshield had a slight crack in it. The tire pressure system light was and had to be checked. The unit was clean.
Brandon Jwhen i arrived, the lockbox was open and the key wasn't in it. this was pre-office opening hours so i was using the online check-in through the app. the truck was actually open, but no key was inside anywhere. the gas attendant claimed he didn't know anything or where i could find the key, then someone else inside the garage said to call the owner of the station. turns out the keys were in a box, with the gas attendant in his cubicle the entire time, and he knew it, and when asked for the key again, he then gave it over. when i returned the truck and tried to check back in, the person on duty in the office said to just leave the truck and go, and that i'd recieve the paperwork in 10 minutes by email. it is now a day later and i'm yet to recieve anything.
Christine SI left my bag behind in a rental van that I rented. I called and they were able to track it and locate it. I want to thank this location for their GREAT customer service. I would definitely rent from this location again. I highly recommend this location for anyone looking to rent a van or truck.
Carmin RI was charged for a truck with a quarter tank. The tank was empty. I called the attendant and he said sorry I will honor it when you come back. But he never did. The attendant did not walk me to the truck, just handed me the keys I sent him pictures of the dashboard and of damage the truck had before I left the lot. He communicated with me via text and phone saying he would not charge me for gas, yet he did. I only did one trip with the car, and hope mileage is reflected properly in my bill. I left the truck with 1/2 tank of gas. The attendant has not responded my inquiries about my bill today.
Desiree WExcellent and friendly service.
David ZSame— if I returned a rental before my time was up— don’t charge my car for an after hours drop
Camille NGreat Service
David ZThe agent at the window was rude when HE made the error and I was incorrectly billed. Fortunately, the manager resolved the issue, but several days later I got another bill. NEVER AGAIN!!!
STRONGMILE WClean trucks and have better communication with client. Example we were not told that we needed to use our own ez pass
Jose MUpon returning the truck with only two extra miles used, counter person tried to add another 200 miles and tried to charge me a lot of extra money for miles I did not use. I had to go back and show the counter person the real mileage to get it corrected. Not sure if this person was trying to scam me but that's how I felt.
Angel OIt was some glitch on app when I am tried to return a truck ,finally called to customers service.
Alex ZKeep it up
Adil AEasily accessible and everything was in plain sight for 24/7 drop off.
Mikhail GI ordered a dozen furniture blankets. He told me he couldn't give me twelve, only six. After some wrangling, I got eight! He gave me the key and pointed to two trucks and said, "It's one of them!" It was cold out so I guess he couldn't be bothered. I also asked if it was possible to upgrade to a 15 foot truck, as I had realized at the last minute that two of my furniture pieces were taller than I thought and wouldn't fit standing up. There were several 15 footers on the lot but he flatly said no. Not very personable.
Bruce DAfter It snows if the trucks could be cleaned off fully, besides that everything was good
Kyle SUsed drop box after hours but super convenient.
Toni RGood Service
David ZI was double booked at this location which caused a lot of issues
JESSICA VGreat service. I use this location every time I need a moving truck
Torrey SVery easy and straightforward to drop off our truck
Eric OThe truck stunk of cigarettes so badly I could barely breathe with the windows up.
Winis CFront desk person was so nice to help
Ramandeep KGreat Service was a pleasure to deal with this location
Jonathon AThey charged $25 extra and yet to received any receipt
Saravanakumar KIt's was absolutely horrible. It took me 45 mins to get the key out from the lock box after that The truck was assigned to me was blocked in. No one will answer the phone. I haired two helper who I had to pay despite I couldn't take the truck. So it ends up costing me three dollars more as a Laber fee. Next morning I spoke to somebody on the phone and he told me that somebody will call me, but No one yet. called me. You guys are wasting peoples time going forward. I won't be using your services.
GORIKH PGreat experience, easy interaction. Great value
AARON LEverything I need was available and ready on time. Would absolutely recommend to family and friends and anyone who is looking to rent a truck in the area.
Kay'lani BEverything was Great. They explained everything in detail. I love this location, they are always courteous and professional.
David Z