Front desk person was so nice to helpRamandeep K.
Customer Reviews for 19 Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Omayra F.
Great Service was a pleasure to deal with this locationJonathon A.
Customer did not leave a comment.JOSEPH D.
Customer did not leave a comment.Hector P.
Customer did not leave a comment.Josue F.
They charged $25 extra and yet to received any receiptSaravanakumar K.
It's was absolutely horrible. It took me 45 mins to get the key out from the lock box after that The truck was assigned to me was blocked in. No one will answer the phone. I haired two helper who I had to pay despite I couldn't take the truck. So it ends up costing me three dollars more as a Laber fee. Next morning I spoke to somebody on the phone and he told me that somebody will call me, but No one yet. called me. You guys are wasting peoples time going forward. I won't be using your services.GORIKH P.
Customer did not leave a comment.sean B.
Customer did not leave a comment.scott S.
Great experience, easy interaction. Great valueAARON L.
Customer did not leave a comment.Coredrees L.
Customer did not leave a comment.KEVIN M R.
Customer did not leave a comment.Deibi Q.
Customer did not leave a comment.Veronica M.
Customer did not leave a comment.Natalie C.
Everything I need was available and ready on time. Would absolutely recommend to family and friends and anyone who is looking to rent a truck in the area.Kay'lani B.
Everything was Great. They explained everything in detail. I love this location, they are always courteous and professional.David Z.
Customer did not leave a comment.Md Rahil S.
I booked a truck 2 weeks prior and went with the option to pick up after store hours. Arrived at 7am and the location didn't leave the code for the box to pick the key up. So I had to leave and come back at 10 to get the truck. Messed my time up with the movers and my day ended up being longer than anticipated. Got charged more because of thatTychon M.
Customer did not leave a comment.Augusto D.
Great location! Thanks Steve for all your help!Carmin R.
Great location! No issues!Carmin R.
Great communication & great location. Easy and smooth location to pickup. Thanks Steve for all your help!Carmin R.
Only if you could provide help on a short noticeErrol C.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.Curtis V.
Great Service always at this location!!!Carlo F.
They over charged me, truck kept shutting off, it .smelled and the service light was onmargarita H.
Customer did not leave a comment.Pascual B.
Great costumer service! Highly recommendJuan A.
Customer did not leave a comment.jose C.
Customer did not leave a comment.Ryan T.
Customer did not leave a comment.Alejandro M. V.
He was rude unprofessional and I hardly think he should be associated with the uhaul brand in any capacityMargret D.
Customer did not leave a comment.Catherine V.
Mobile pick up was easy and efficient but truck was not in spot pictured. Truck was dirty had trash under the seat. Back door was hard to pull down and kept getting stuck. Gave me the truck with very little gas. Last truck I had was good but the truck I had this time around needs some cleaning and maintenance. Traveled 5 miles away and charged $13 for gas that wasn't even in the gas tank to begin with .Bria M.
Customer did not leave a comment.Nevaeh B.
Customer did not leave a comment.Constance B.
Customer did not leave a comment.ELVI V.
Excellent experience and great service!La Quentin W.
Very convenient. The gentlemen attended me fastMANUEL A.
The truck was poorly maintained steering wheel was very loose just not my best experience with U-Haul and I drove a lot of U-Haul trucks for different locations and it this was not a very good experience.Marquis P.
Customer did not leave a comment.Cruz C.
Good service and affordable priceMichelle M.
They have good serviceSergio A.
Thank for the serviceRaul a C.
Customer did not leave a comment.Jhoangel C.
Customer did not leave a comment.Elasio G.
Customer did not leave a comment.Lori W.
Great costumer service.Juan A.
Always convenient!MANUEL A.
There was no attendant when I dropped the truck off because the Location was closed. I was falsely charged additional cost for $101.69. No additional email was sent to explaining why I got charged. Upon my calls to U-haul, I was told that I dropped the truck at wrong location, fuel was less & I dropped it 1 day late. All of those statements were false. I have the pictures, video, & emails to prove that i dropped it off at the right location, fuel was no less, and truck was dropped off under 12 hour window during the same day.Jatinder J.
Customer did not leave a comment.Tyeshia G.
The website availability wasn't updated. Fortunately this location stayed open and I was able to pickup a van.Maria R.
Customer did not leave a comment.Franklyn S.
My furniture got bedbugs from your truckMilly P.
I have been over charged for my rental and I was charged twiceRafael M.
Steve is the bestIbrahim G.
Customer did not leave a comment.Ngteh T.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.James H.
Customer did not leave a comment.Ruben H.
Excellent ServiceDavid Z.
Quick and easy pick up to meet my needsJonathan S.
So far i've been satisfied. I can pick up rentals any timeMANUEL A.
Customer did not leave a comment.Ralph C.
Better customer serviceVictor R.
I called the location to ask about charges that were not explained and the person was rude and not helpful at all. He hung up the phone on meAbraham A.
Good Friendly ServiceDavid Z.
Customer did not leave a comment.Mario L.
Very expensive I paying a 100.00 dolarJohn G.
Customer did not leave a comment.Ines Z.
Customer did not leave a comment.Yolanda H.
I recommend this place to everyone they always have vehicles availableMaria G.
Excellent customer serviceMARIA G.
Make sure the app doesn't crash during mobile share. And then I get the correct key when I call customer service. I was given a key to a truck that wasn't even on the property.Luis J.
I returned the uhaul yesterday (3/13/23) and still don't have my receipt.Damaris C.
Great experience.David Z.
Customer did not leave a comment.Lisa O.
Truck was not clean and did not drive straightAhmed A.
Got overcharged othe then the origunal quote was.Ali H.
Customer did not leave a comment.Khaliq W.
Customer did not leave a comment.yodani A.
Excellent customer ..all trucks and uhaul available at all time..highly recommend this placeMaria G.
In the self pickup I was there for 1 hour....the key was not in the right box...the app was not easy...the truck had maintenance issues. Had to call customer service several times..... the reps were ehelpful... but the app is not user friendly...Laura R.
Great costumer serviceJuan A.
Excellent customer service always available with van and trucksMaria G.
Friendly and professional. I will recommend this location to my family and friends.David Z.
Customer did not leave a comment.Murat G.
I have no idea who rented this Uhaul truck. Somehow the location allowed someone else to use my contact information with an invalid phone number and me named as the driver on the rental receipt. I, however, did not authorize this or rent this vehicle. I'm not sure how a store would allow something like this to happen but I'm not ok with the possibility of being held responsible for a rental I did not authorize. This store needs to check to make sure that the name on the license matches the name on the reservation.Jon R.
Did an after-hours drop off so I didn't deal with any employee's but they do seem to have every truck availableSean N.
Excellent customer service..always vans available when I need themMARIA G.
This is the third and last time I rent there. I reserved a 15 ft truck a week in advance and it wasn't available when I went to pick it up. I had a 35 mile move and was forced to make 2 trips that doubled my mileage because I had to take a 10ft. U-haul offer a .20 cent per mile reduction. Sill increased my total considerably.Thomas L.
Customer did not leave a comment.Dennis C.
Nobody was there into the office. I got instructions to call goven number and then owner did everything over the phone. I moved 2 trucks by myself to get my given truck. He told us to pick up trolleys outside bathroom. very poor service I never saw this kind of U-Haul service in my lifetime.Raj P.
This the Best Uhaul location in New Jersey. The gentleman there was friendly and professional. I highly recommend it.David Z.
Excellent place to come to vans are always available I recommend this place to everyone that need a rentalMARIA G.
Customer did not leave a comment.KEVIN Z.