Customer Reviews for 1201 Oil
(Distribuidor de U-Haul del vecindario)

188 comentarios

1201 E 185th St   Cleveland, OH 44119

(216) 731-1176

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 8 p. m.

Servicios en esta ubicación:

Contáctanos

(216) 731-1176

1201 E 185th St
Cleveland, OH 44119

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 8 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

minor U. 
Clasificación:
1.0

Truck for 3 days cost $30 less than a truck for 6 hours

Britt B. 
Clasificación:
1.0

Truck was not ready when I arrived, was not cleaned out, did not have the furniture padding that was reserved, was told that I return the vehicle whenever, when I showed up that night the clerk told me nobody was there for the return so I left the key and had to call the next morning to make sure it was returned.

William S. 
Clasificación:
4.0

I was not offered up saled on a dolly offer, I could of really used that! Quick and easy transaction.

Beverly O. 
Clasificación:
3.0

I do appreciate that they allowed my need to have truck for another day and I was able to fill gas at the same place

LINDA K. 
Clasificación:
5.0

Awesome service.

Michelle C. 
Clasificación:
3.0

Money was suppose to be deposited back into my account still haven't got it

ARTREL A. 
Clasificación:
5.0

Omar is a phenomenal service provider. Thanks sir.

akin F. 
Clasificación:
5.0

Offer customers a lock to purchase. I was down a mover due to someone having to stay and watch the truck as it was loaded.

michelle M. 
Clasificación:
5.0

N/C

Darryl M. 
Clasificación:
5.0

They were wonderful at the location. Very helpful, efficient and courteous. I would recommend this location to others.

Catherine P. 
Clasificación:
5.0

I'll rent from U Haul every time very efficient .

GERALDINE W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Latia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivia A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pamela G. 
Clasificación:
5.0

Service was excellent

Teri B. 
Clasificación:
5.0

Ovarall eveything was handle very professional

Sharlene S. 
Clasificación:
2.0

The truck was very dirty inside and out. I had to clean it. I will not rent there anymore.

Tracey A. 
Clasificación:
3.0

Make you tell them they have to pay a rental tax that was not part of the original quote

Steve H. 
Clasificación:
3.0

The people at the store were polite. The inside was not swept out. My main problem is the false advertising of 19.99. With all the hidden fees it is very deceptive to advertise it as 19.99. Amber at the call center was wonderful.

Regina C. 
Clasificación:
5.0

Great job , booked another date already

willie E. 
Clasificación:
3.0

This in in a small busy gas station. It would be helpful to have a designate place to park.

BARBARA G. 
Clasificación:
3.0

Uhaul pick up was horrendous. Not the location, the process. My uhaul pickup location/truck was changed two times after paying to guarantee my pickup location.

Lauren D. 
Clasificación:
5.0

God experience.

Fadi N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Corinthia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shaun L. 
Clasificación:
5.0

The location was a big help for me. Customer service was quick , easy and friendly. Anyone in the area that needs a truck rental, check out 1201 Oil. They made my moving experience a lot more easier and a little less hectic. Thank you all!

Kimberly J. 
Clasificación:
3.0

Truck was not equip with dolly

Odessa A. 
Clasificación:
4.0

Nothing great location friendly guy

Greg M. 
Clasificación:
5.0

Everybody was great!

annette T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon C. 
Clasificación:
3.0

All good

Grace D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben W. 
Clasificación:
1.0

The truck was beat up really bad it wasn't clean and the staff was rude ...

India T. 
Clasificación:
4.0

El cliente no dejó un comentario.

VICKI H. 
Clasificación:
1.0

El cliente no dejó un comentario.

danielle L. 
Clasificación:
3.0

Bueno

Charlene L. 
Clasificación:
5.0

No improvement needed. Keep up the excellent service. We appreciate you meeting our unexpected accommodations.

Jaymez D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Evelyn S. 
Clasificación:
1.0

They tried to rip me off, the gas was not full when I acquired the moving truck and they tried to charge me for gas I did not use, the vehicle was poorly maintained and Maintenance was need as the truck did not drive well and brake warning light engaged while driving.

Lamar B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael G. 
Clasificación:
4.0

It was dirty had cigar residue in the truck, and water bottles. Covid 19 is out that was unacceptable. Then the truck needed repair dont give a truck with engine problems to a customer. Anything could have happened. I will.goe to a different uhaul next time.

Michelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deonca O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber M. 
Clasificación:
5.0

I was overcharged an extra day on two separate rentals. Store tried to rectify, but it was a corporate error that has not yet been resolved.

Charice S. 
Clasificación:
3.0

Windshield has a crack across the entire glass. Staff at the location were great. Prompt, friendly, and knew the process. Got me out and on the job quickly. Checkin at the end of the day was equally easy.

KEVIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tee J. 
Clasificación:
3.0

Employees were not friendly nor professional. During my scheduled pickup time for the truck the cashier/employee was scrolling through Facebook on her phone for the majority of the time. When dropping off the truck the cashier/employee was hesitant to say “Hi” after I said hi first. Typically the employee should at the very least greet the customer.

celeste B. 
Clasificación:
1.0

El cliente no dejó un comentario.

dorian S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis S. 
Clasificación:
4.0

The overall experience was good , but the front of the truck should have been vacuum and wiped down.

Katie F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iris F. 
Clasificación:
1.0

I returned my uhaul on the 24th the same day I received it and was changed 5 days when the van been returned

India T. 
Clasificación:
1.0

Don't over charge customers. I was charged for an extra day when I returned the truck the same day. I will never go to this location again.

Shaynece W. 
Clasificación:
2.0

I RATED THE LOCATION AS BELOW AVERAGE ONLY BECAUSE THE FILLING STATION IS A BIT ROUGH. HOWEVER, FRANK THE OWNER WAS AWESOME. HE OFFERED GREAT CUSTOMER SERVICE. THE OVERALL PROCESS WAS VERY SMOOTH.

MOLLY R. 
Clasificación:
4.0

Nice experience

Susan S. 
Clasificación:
1.0

Have a good battery in the truck. It died and I had to wait over 4 hours for roadside assistance.

Shaquanta B. 
Clasificación:
5.0

Excelente

Tenisha K. 
Clasificación:
1.0

Don't rent from the location at 1201 which is at a gas station in 185th in cleveland. They Double charged me, the truck was dirty. Such a terrible experience!!

Antonio H. 
Clasificación:
5.0

El cliente no dejó un comentario.

keith J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim W. 
Clasificación:
5.0

Nothing for right now. Everything was great.

Fernado T. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tajania H. 
Clasificación:
5.0

Easy access. Great service. Easy to work with.

Antonio R. 
Clasificación:
4.0

Always check the gas before renting

Pamela G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirelle M. 
Clasificación:
1.0

This location is a total mess. The service is totally unprofessional. The location is not safe at all. To complete the check in the gas station clerk pulled up an empty paper and asked wrote down all the info. She had no idea about how to do check ins. Then she called someone to confirm the rental and go over all the info that I already provided. I rented the truck until 4 pm. But they forced me to bring it back at 3 pm. And they stated that they will charge late fee if I don't come on time. It is a total disaster. I will definitely not pick any truck from Uhaul again since they work with those unprofessional people with locations that have no safety whatsoever. Never ever again Uhaul.

Murat Y. 
Clasificación:
5.0

The interior wasn't spotless but I am used to that. It was tidy. The oil light was on and I was assured that that was in the system - a little unnerving, though. For me, the location was perfect and pick-up was easy.

MaryAnn T. 
Clasificación:
1.0

The person to give out the uhaul was not present. The gas station cashier had to call him and run everything over the phone. I also reserved a utility dolly, they did not have any supplies or equipment. When returning the vehicle the person still was not present. The cashier took down my info without even verifying that it was correct. And then my card was charged way over the amount. When I called he said oh well it was out of his hands and hung up. Would not recommend.

Nijza A. 
Clasificación:
1.0

I was very dissatisfied with the service and the location. I would like a manager to call me .

Shardawn D. 
Clasificación:
5.0

Everything went extremely smooth very very satisfied

Michael S. 
Clasificación:
5.0

Totally on point, I would for sure do it agian,if needed for my business.

Frederick L. 
Clasificación:
3.0

Myself

Angela F. 
Clasificación:
1.0

Truck with dirty when I picked it up I call and tried to its thin my rental one more day they told me that I was going to be charge late fees and other fees would not let me extend rental them when I get there hour late they charged me for 1 day extra anyway terrible Experience the clerks inside of the gas station told me I was supposed to take a picture of the inside of the truck what mileage I did not know this ahead of time lazy workers just not a great place to rent Au haul I would go to our store next time I pay too much money to be treated like this

kimberley K. 
Clasificación:
5.0

I will be back to rent the truck in a couple of weeks. This is the best location the truck was a big nice size and the price was great.

Tenisha K. 
Clasificación:
1.0

Terrible. Receptionist was unprofessional and on Instagram while I stood there. The truck was filthy. With Covid-19 going on they could have at least cleaned the truck.

Latoya W. 
Clasificación:
3.0

Was unorganized! Truck was very dirty.

Menita J. 
Clasificación:
2.0

Unprofessional

REMUS P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angela C. 
Clasificación:
1.0

Truck didn't work properly, My foot was being BURNED trying to drive this thing, I missed my appointment and they still are trying to charge me! Never again from this ghetto place!

Ebony P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

latia C. 
Clasificación:
1.0

I arrived at 8:45 for my 9:00 reservation and the lady behind the counter said she didn't know anything about my reservation I pulled up my confirmation and then she said let me call him and was giving out my credit card number and other info over the phone then after about 25 minutes of me waiting in a hot store with no air and it was 95° outside I finally got the Uhaul when I got on the freeway it was putting and it was a few lights on on the dash and at 12:30 I get a bank notification that they charged my card again so I called where I picked the truck up from and the same lady who knew nothing answered and I explained to her that I was charged again and she said let me tell him who is him idk but he said I wasn't so he then tell me that if I was I need to call Uhaul and I told him I didn't get the truck from Uhaul I got it from him I ended up having to call Uhaul and after being on hold close to a hour still nothing I returned the truck and still didn't get my money back from the second charge I will never use Uhaul again

Porsha J. 
Clasificación:
2.0

I have had a good experience with U-Haul.untill Thursday 7/2/20 .....9:00am reservation...at east 18604 st.claire ave. I had a schedule to keep.for 9:00.am I called.No one showwd up to open up.i waited for 25 minute The company could find the guy who works their.first bad experience with U-Haul.

Dwaine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivian J. 
Clasificación:
2.0

The only complaint I have is that I did not feel the truck was very safe once I got on the freeway and I would hit the brakes the truck would start to slide I don't know if the tires were bad or if the weather was just raining but I did not feel really safe in the truck and also it sounds like the transmission was pulling but other than that I would recommend that loacation it was quick and easy and I think the price was pretty fair

patricia C. 
Clasificación:
1.0

After completing the pick up process, and getting vehicle to destination, I realized it was nasty in both sections of the truck. I had to have the movers put my stuff in a nasty cab. In addition there was layers of ashes and dirt all on the interior. It began to rain, and from the rusted front windshield in came rain all over the passenger side. When asked for discount because of issues, I was told to go to uhaul websites to complain. Not a good experience.

Xzondra B. 
Clasificación:
1.0

Service was great,truck was dirty and poorly maintained. Swerving all over the road.

Bryan G. 
Clasificación:
2.0

The truck must have been one of the first trucks ever bought. The truck had so much play in the steering wheel I feared for my life driving it. With this Covid-19 the truck was nasty and had a coffee mug left from the last person so they are not cleaning after usuals. The guy in there was really nice and helpful. The parking lot had big holes in it.

Yolanda W. 
Clasificación:
5.0

rental process was quick. truck check engine light was on.

Fritz H. 
Clasificación:
3.0

The van had an order and the two dollies I reserved were not available.

Michelle B. 
Clasificación:
5.0

Nothing Everything Was Excellent Thank You ????

Kimberly D. 
Clasificación:
1.0

El cliente no dejó un comentario.

LaQuita J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daryl M. 
Clasificación:
5.0

Have a dollie for the truck. Pay more than enough to cover the dollie. Other than that good service. Gracias

jolislyn W. 
Clasificación:
5.0

Better process with mobile pickup

Tamika J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erica B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
No se han enviado comentarios para esta ubicación.

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