Comentarios de los clientes para 1201 Oil

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de 1201 Oil

Clasificación general:

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Deonca O.
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El cliente no dejó un comentario.

Amber M.
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El cliente no dejó un comentario.

Charice S.
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I was overcharged an extra day on two separate rentals. Store tried to rectify, but it was a corporate error that has not yet been resolved.

KEVIN B.
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Windshield has a crack across the entire glass. Staff at the location were great. Prompt, friendly, and knew the process. Got me out and on the job quickly. Checkin at the end of the day was equally easy.

Tee J.
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El cliente no dejó un comentario.

celeste B.
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Employees were not friendly nor professional. During my scheduled pickup time for the truck the cashier/employee was scrolling through Facebook on her phone for the majority of the time. When dropping off the truck the cashier/employee was hesitant to say “Hi” after I said hi first. Typically the employee should at the very least greet the customer.

dorian S.
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El cliente no dejó un comentario.

Curtis S.
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El cliente no dejó un comentario.

Katie F.
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The overall experience was good , but the front of the truck should have been vacuum and wiped down.

Iris F.
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El cliente no dejó un comentario.

India T.
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I returned my uhaul on the 24th the same day I received it and was changed 5 days when the van been returned

Shaynece W.
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Don't over charge customers. I was charged for an extra day when I returned the truck the same day. I will never go to this location again.

MOLLY R.
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I RATED THE LOCATION AS BELOW AVERAGE ONLY BECAUSE THE FILLING STATION IS A BIT ROUGH. HOWEVER, FRANK THE OWNER WAS AWESOME. HE OFFERED GREAT CUSTOMER SERVICE. THE OVERALL PROCESS WAS VERY SMOOTH.

Susan S.
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Nice experience

Shaquanta B.
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Have a good battery in the truck. It died and I had to wait over 4 hours for roadside assistance.

Tenisha K.
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Excellent

Antonio H.
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Don't rent from the location at 1201 which is at a gas station in 185th in cleveland. They Double charged me, the truck was dirty. Such a terrible experience!!

keith J.
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El cliente no dejó un comentario.

Tim W.
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El cliente no dejó un comentario.

Fernado T.
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Nothing for right now. Everything was great.

Tajania H.
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El cliente no dejó un comentario.

Antonio R.
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Easy access. Great service. Easy to work with.

Pamela G.
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Always check the gas before renting

Shirelle M.
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El cliente no dejó un comentario.

Murat Y.
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This location is a total mess. The service is totally unprofessional. The location is not safe at all. To complete the check in the gas station clerk pulled up an empty paper and asked wrote down all the info. She had no idea about how to do check ins. Then she called someone to confirm the rental and go over all the info that I already provided. I rented the truck until 4 pm. But they forced me to bring it back at 3 pm. And they stated that they will charge late fee if I don't come on time. It is a total disaster. I will definitely not pick any truck from Uhaul again since they work with those unprofessional people with locations that have no safety whatsoever. Never ever again Uhaul.

MaryAnn T.
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The interior wasn't spotless but I am used to that. It was tidy. The oil light was on and I was assured that that was in the system - a little unnerving, though. For me, the location was perfect and pick-up was easy.

Nijza A.
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The person to give out the uhaul was not present. The gas station cashier had to call him and run everything over the phone. I also reserved a utility dolly, they did not have any supplies or equipment. When returning the vehicle the person still was not present. The cashier took down my info without even verifying that it was correct. And then my card was charged way over the amount. When I called he said oh well it was out of his hands and hung up. Would not recommend.

Shardawn D.
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I was very dissatisfied with the service and the location. I would like a manager to call me .

Michael S.
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Everything went extremely smooth very very satisfied

Frederick L.
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Totally on point, I would for sure do it agian,if needed for my business.

Angela F.
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Myself

kimberley K.
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Truck with dirty when I picked it up I call and tried to its thin my rental one more day they told me that I was going to be charge late fees and other fees would not let me extend rental them when I get there hour late they charged me for 1 day extra anyway terrible Experience the clerks inside of the gas station told me I was supposed to take a picture of the inside of the truck what mileage I did not know this ahead of time lazy workers just not a great place to rent Au haul I would go to our store next time I pay too much money to be treated like this

Tenisha K.
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I will be back to rent the truck in a couple of weeks. This is the best location the truck was a big nice size and the price was great.

Latoya W.
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Terrible. Receptionist was unprofessional and on Instagram while I stood there. The truck was filthy. With Covid-19 going on they could have at least cleaned the truck.

Menita J.
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Was unorganized! Truck was very dirty.

REMUS P.
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Unprofessional

Elizabeth D.
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El cliente no dejó un comentario.

Angela C.
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El cliente no dejó un comentario.

Ebony P.
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Truck didn't work properly, My foot was being BURNED trying to drive this thing, I missed my appointment and they still are trying to charge me! Never again from this ghetto place!

JOHN R.
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El cliente no dejó un comentario.

latia C.
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El cliente no dejó un comentario.

Porsha J.
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I arrived at 8:45 for my 9:00 reservation and the lady behind the counter said she didn't know anything about my reservation I pulled up my confirmation and then she said let me call him and was giving out my credit card number and other info over the phone then after about 25 minutes of me waiting in a hot store with no air and it was 95° outside I finally got the Uhaul when I got on the freeway it was putting and it was a few lights on on the dash and at 12:30 I get a bank notification that they charged my card again so I called where I picked the truck up from and the same lady who knew nothing answered and I explained to her that I was charged again and she said let me tell him who is him idk but he said I wasn't so he then tell me that if I was I need to call Uhaul and I told him I didn't get the truck from Uhaul I got it from him I ended up having to call Uhaul and after being on hold close to a hour still nothing I returned the truck and still didn't get my money back from the second charge I will never use Uhaul again

Dwaine W.
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I have had a good experience with U-Haul.untill Thursday 7/2/20 .....9:00am reservation...at east 18604 st.claire ave. I had a schedule to keep.for 9:00.am I called.No one showwd up to open up.i waited for 25 minute The company could find the guy who works their.first bad experience with U-Haul.

Vivian J.
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El cliente no dejó un comentario.

patricia C.
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The only complaint I have is that I did not feel the truck was very safe once I got on the freeway and I would hit the brakes the truck would start to slide I don't know if the tires were bad or if the weather was just raining but I did not feel really safe in the truck and also it sounds like the transmission was pulling but other than that I would recommend that loacation it was quick and easy and I think the price was pretty fair

Xzondra B.
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After completing the pick up process, and getting vehicle to destination, I realized it was nasty in both sections of the truck. I had to have the movers put my stuff in a nasty cab. In addition there was layers of ashes and dirt all on the interior. It began to rain, and from the rusted front windshield in came rain all over the passenger side. When asked for discount because of issues, I was told to go to uhaul websites to complain. Not a good experience.

Bryan G.
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Service was great,truck was dirty and poorly maintained. Swerving all over the road.

Yolanda W.
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The truck must have been one of the first trucks ever bought. The truck had so much play in the steering wheel I feared for my life driving it. With this Covid-19 the truck was nasty and had a coffee mug left from the last person so they are not cleaning after usuals. The guy in there was really nice and helpful. The parking lot had big holes in it.

Fritz H.
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rental process was quick. truck check engine light was on.

Michelle B.
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The van had an order and the two dollies I reserved were not available.

Kimberly D.
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Nothing Everything Was Excellent Thank You ????

LaQuita J.
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El cliente no dejó un comentario.

Daryl M.
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El cliente no dejó un comentario.

jolislyn W.
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Have a dollie for the truck. Pay more than enough to cover the dollie. Other than that good service. Thanks

Tamika J.
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Better process with mobile pickup

Erica B.
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El cliente no dejó un comentario.

Angela M.
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El cliente no dejó un comentario.

tyrone L.
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You guys are great! Thank you

Tamika J.
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El cliente no dejó un comentario.

beverly T.
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El cliente no dejó un comentario.

DARYL M.
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El cliente no dejó un comentario.

Enrique D.
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El cliente no dejó un comentario.

Kelli R.
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El cliente no dejó un comentario.

Kourtney W.
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El cliente no dejó un comentario.

Julia B.
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Very disrespectful very unprofessional

YOLANDA L.
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I've done business with this U-Haul place on several occasions and have Always received great customer service :-)! Would definitely recommend! The only issue I've experienced/seen is that there are a plethora of deep potholes/sunken holes that could damage your car.

Mietta R.
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I called same day and was able to get a truck with a dolly. The truck was clean.

Leon M.
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El cliente no dejó un comentario.

william H.
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El cliente no dejó un comentario.

RUEBIN F.
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El cliente no dejó un comentario.

Anthony R.
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El cliente no dejó un comentario.

Genita S.
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Very quick and easy!

Bonita F.
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Make sure the truck is clean. It was filthy and I did not appreciate that.

Dorothy P.
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I did the online registration and when I got there everything went smooth got keys looked around truck and it could have been a little cleaner in the back of the truck who ever used it last left it a little trash. customer service was good!!!!

Jameese G.
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El cliente no dejó un comentario.

Michelle Z.
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N/A

SHANNON V.
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El cliente no dejó un comentario.

Erin T.
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I was verbal assaulted while picking up the uhaul, and chased out of the store by the same patron when returning. The uhaul has completely bald tires and 2 non-working wiper blades (it was snow/slush outside and that was really unsafe to be driving). We had to add mileage because we couldn't take the highway safely.

beverley T.
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The dolly didnt have a strap no other was available truck looked like it had been struck in mud. The staff was friendly

Sidney B.
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El cliente no dejó un comentario.

Mary T.
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Polite and courteous service. Truck was a bit gross, and it's winter too!!

Shereka J.
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El cliente no dejó un comentario.

Terrance M.
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They do not & did not inspect the truck Or check the oil level/fuel level then tried to Charge me for a half tank of gas when the truck was on line before E when I picked it up I only drove 13miles...so u do the math

Ivette S.
Clasificación:

This was the worst experience I've had with Uhaul. The truck was filthy dirty that I had to mop and sweep in order to put my furniture. They did not have my dolly as reserved and the gas tank was not even a quarter tank. I ended up having to pick up another dolly in another location and they still had the nerves to charge me for the miles wasted having to go pick it up from another location after I already left the original place I was supposed start from. I was even told that I can just go get one my self at home depot since they decided to give the dolly I had reserve to who ever came first. I was told that this is come first serve. Never again.

Latoya B.
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Endure all equipment in truck as ordered, I was missing 3 dollies. Better customer service. Make sure truck is clean in cabin and trailer.

Rohit B.
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El cliente no dejó un comentario.

Ciera M.
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It's convenient for the location

carolyn G.
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El cliente no dejó un comentario.

Connetta N.
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This is a good location very satisfied

Kim M.
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El cliente no dejó un comentario.

Alexa S.
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The man in charge of the rentals gave my rental to another person even though I booked ahead of time. It was not a smooth process and it made me late for my moving help to begin. I would not recommend uhaul to a friend because of this experience.

Gregg G.
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El cliente no dejó un comentario.

Myrna N.
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My experience was completely satisfactory. However, I was uncomfortable with the request to upload my drivers license online. It would help if customers could use paypal for payment process.

lesile J.
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El cliente no dejó un comentario.

Arlene D.
Clasificación:

I rent the U-Haul you had bed bugs in the U-Haul I just moved in a new place and the bed bugs came with me off the U-Haul I told the man when I went back to return the U-Haul I told him he had bed bugs he didn't say anything all he said was let's go out and check the mileage gas and then he put the U-Haul up so I know he knew they were bed bugs he acted like it was nothing I feel he should have charged me ... I was very disappointed I would never never come back there to rent nothing

CLARENCE G.
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El cliente no dejó un comentario.

Heidi G.
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My reservation was late by an hour, I was guaranteed the $50, but have yet to see this transaction. My total bill was for $82.27 I have the receipt when I checked the truck back in. but today my debit was ran for another $3.92? So I want a refund for the $3.92 and $50 since my reservation was messed up. The trucks are in bad shape, I had to move the dolly and put it in the truck from the store. Then when I finished moving all day I had to unload the dolly and bring back into the store and had to take pictures of milage and gas for the attendants that work there. I have rented from uhaul over the years and never had such a horrible experience. I will be in contact tomorrow.

Shauntay W.
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El cliente no dejó un comentario.

Tyrone S.
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El cliente no dejó un comentario.

Steven H.
Clasificación:

Great customer service ????

No se han enviado comentarios para esta ubicación.

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