Customer Reviews for 1 Stop Storage
(U-Haul Neighborhood Dealer)

793 reviews

183 Old York Rd   New Cumberland, PA 17070
(Located across from Capital City Airport, And next to New Cumberland Auto Salvage (south)

(717) 774-6017

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(717) 774-6017

183 Old York Rd
New Cumberland, PA 17070
(Located across from Capital City Airport, And next to New Cumberland Auto Salvage (south)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was great. Awesome communication

Suzanne R 
Rating:
5.0

John is very personable and knowledgeable

Janis B 
Rating:
5.0

John went beyond to make our experience exceptional! He was so accommodating , Professional and kind, just an absolute pleasure to work with! We felt like family till it was all said and done! Thank you John!

Mycala S 
Rating:
5.0

john is super to work with

William E 
Rating:
5.0

I had multiple transactions with 1 Stop Storage over the past 30 days. I have found them to be professional, polite and prompt. As well as willing and able to accomadate me with some out of the ordinary needs that I found it necessary to request. I will always check here first in the future.

Will H 
Rating:
5.0

Customer did not leave a comment.

Min f 
Rating:
5.0

Customer did not leave a comment.

Claire O 
Rating:
5.0

Smooth transaction. Great customer service. Highly recommend.

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

Anthony O 
Rating:
5.0

Customer did not leave a comment.

Grace F 
Rating:
5.0

John was great in making sure a truck was ready for my 7am pick up time.

Jamie R 
Rating:
5.0

Renting from 1-Stop Storage is so easy and John is extremely helpful!

Beth T 
Rating:
5.0

I really appreciate how they texted me before dropping the rental off and provided an option for overnight drop off. I ended up dropping off the rental in person and wasn’t quite sure where to park it so I just left it in the overnight drop off location. I suggest they include in their text instructions on where to park it is dropping it off in person.

Paul S 
Rating:
5.0

Customer did not leave a comment.

Derek W 
Rating:
3.0

Have not received my final receipt yet

Thomas F 
Rating:
5.0

Personnel was very helpful with my 20’ Uhual truck and car transporter. He helped back me up and take the trailer off the truck which made it an easier process. Very well laid out facility would 100% recommend. Also got me squared away quickly with my self storage situation.

Cory F 
Rating:
4.0

Customer did not leave a comment.

Jucel I 
Rating:
5.0

John, in the New Cumberland location went above and beyond to assist. There was a minor misunderstanding with pick up location. He spent several phone conversations assisting/directing me to his facility. Thank you John! One of the tires on the AT was slightly bald and had a small chunk out of it. No trouble for my trip but it was reported in Panama City, my drop spot. Thank you.

Robert R 
Rating:
5.0

Customer did not leave a comment.

Kelly H 
Rating:
5.0

1 Stop Storage was accommodating and helpful and beyond professional! Great experience!

Antoinette M 
Rating:
5.0

Location is great and has excellent customer service.

Adam H 
Rating:
5.0

Customer Service was exceptional. Definitely helped easing a hectic moving day/ would recommend them to anyone.

Nathan B 
Rating:
5.0

Customer did not leave a comment.

Stephen R 
Rating:
5.0

Very professional service, John at this location (“One Stop Storage”) was extremely friendly and informative. 10/10.

Peter C 
Rating:
5.0

Customer did not leave a comment.

Heidy W 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

Very helpful and accommodating. Will definitely use them when I need a uhual

Kimberly B 
Rating:
5.0

John was very helpful and friendly!

Kelly B 
Rating:
5.0

Customer did not leave a comment.

Gary P 
Rating:
5.0

Customer did not leave a comment.

Jeremy H 
Rating:
5.0

Customer service was awesome. Everything was explained and in/out fast and along with communication. I would definitely rate this rental and storage as one of the best.

Bobby E 
Rating:
5.0

1Stop Storage was an absolute pleasure to deal with, their communication is excellent, and they go out of the way to help in anyway they can. Every business should be run the way they do!! Thank you!!

Richard H 
Rating:
5.0

Superior customer service. 1 Stop Storage went above and beyond to arrange a truck for me. Thank you very much

Len R 
Rating:
5.0

Customer did not leave a comment.

Justin B 
Rating:
4.0

Customer did not leave a comment.

Leroy Z 
Rating:
3.0

Customer did not leave a comment.

Randy B 
Rating:
5.0

Great guy to work with

Ronald R 
Rating:
3.0

When I did the pick up by phone, the system had the wrong starting miles for my truck. The guy in the office was great, but that was frustrating. There was apparently no way to correct it, but I think I got charged correctly. I'll check for sure tomorrow. Dropping off, the website messed up a couple times and I had to start over. I've rented from UHaul quite a few times and the website always messes up.

KELLY S 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

Great service..

Betty M 
Rating:
5.0

Customer did not leave a comment.

Courtney W 
Rating:
5.0

Exceptional service. Great equipment Hassle free rental Thank you

Alan S 
Rating:
5.0

Customer did not leave a comment.

Donald F 
Rating:
5.0

Customer did not leave a comment.

Vivian L 
Rating:
5.0

Excellent service by staff rented here several times always a very pleasant and helpful experience

Dennis H 
Rating:
5.0

Excellent customer service, clean facilities, quick and efficient processing. Great experience!

Wendell G 
Rating:
5.0

Customer did not leave a comment.

GLENN M 
Rating:
5.0

John was very helpful and friendly

Jeff S 
Rating:
5.0

Best experience I’ve had renting a uhaul. The guy at the desk was friendly and real easy to work with and the truck ran great!

Matt L 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
5.0

Very friendly and helpful.

Kyle S 
Rating:
5.0

Nothing we had a great experience. The staff was so friendly and helpful. Thank you

Brandy T 
Rating:
5.0

Painless experience, very professional and exceptional customer service!

Christopher M 
Rating:
5.0

Great staff, very helpful

Kristoffer H 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Transactions from reservations to after hours drop off was easy and simply. Thank you very much.

LELAND L 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

The people are friendly and get you in and out quickly.

William B 
Rating:
5.0

John is the best! He always offers us the best equipment at a great price. He goes above and beyond! We will definitely rent from 1 Stop Storage the next time we have a need for a UHaul. We highly recommend them.

Mark G 
Rating:
5.0

To improve? Lol . Nothing.

Haydee C 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
5.0

Customer did not leave a comment.

Jay N 
Rating:
5.0

Customer did not leave a comment.

George K 
Rating:
5.0

Love working with John!

Robert T 
Rating:
5.0

Only for the simple fact that the truck was dirty when we got it, there being a turnpike receipt, beef jerky wrapper In the cap. Then when I returned after hours they charged the cleaning fee. I swept bed out despite hauling a wrapped piece of furniture from the store to my house.

Alicia S 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

Emily K 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

I was warned by location, but the previous driver smoked in it. It still smelled of cigarettes. Also, something is wrong with valve inside gas tank. I could only pump gas REALLY slow into it. It took forever to get gas in truck.

Christi D 
Rating:
3.0

Customer did not leave a comment.

Haydee C 
Rating:
5.0

Customer service rep was great to deal with and I was in and out in no time. I highly recommend this location!

William B 
Rating:
5.0

Great staff! Always friendly and attentive. This is the only Uhaul that I go to because of the service. They always make it easy!

Colleen H 
Rating:
5.0

John is so great to work with!

Robert T 
Rating:
5.0

Customer did not leave a comment.

Barbara L 
Rating:
5.0

Fast with no hassle. Already recommended the location to someone else.

Curtis M 
Rating:
5.0

Very good customer service. Appreciate doing business with you. 9

Abel S 
Rating:
5.0

John was Extremely friendly and helpful. Worked with me and made my plans work out. Absolutely recommend!!

Corrina W 
Rating:
5.0

Customer did not leave a comment.

Tanya P 
Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

Customer did not leave a comment.

Anthony K 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Super convenient for me. Another good rental experience.

Scott B 
Rating:
5.0

Customer did not leave a comment.

Kristina R 
Rating:
5.0

Customer did not leave a comment.

Clarence H 
Rating:
5.0

Great customer service.

Mark D 
Rating:
5.0

John always provides the best service at the best price. We highly recommend 1 Stop Storage for your moving needs.

Mark G 
Rating:
5.0

Customer did not leave a comment.

Kimberly S 
Rating:
5.0

The man who helped us was a literal saint! He helped us hook the rental trailer up to our truck when we picked it up, he assisted in troubleshooting our lights and connecting wires, and even backed up the truck with attached trailer for me when I came back to drop it off! He was so nice and also kept me updated about the rental pick up time through call and text! It was an easy and straightforward process.

Trinity H 
Rating:
5.0

Great job!

NICHOLAS T 
Rating:
4.0

The truck I had reserved was not returned on time, which made my move more complicated, but the staff was very helpful in suggesting alternatives and working with me. I would definitely use them again. Thanks!

Rachel M 
Rating:
5.0

Customer did not leave a comment.

Holly S 
Rating:
5.0

Customer did not leave a comment.

Scott B 
Rating:
4.0

Customer did not leave a comment.

Judith M 
Rating:
5.0

Customer did not leave a comment.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

Rebecca L 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
3.0

truck felt like it needed brake work pedel was very spongy.. Hard to believe a truck from az had no ac,, It sure would have made a day in the high 90's with humidity to match a good bit more tolorable..

Bradley W 
Rating:
5.0

Customer did not leave a comment.

Tina H 
Rating:
5.0

Sales associate was very personable, friendly and helpful with the transaction and getting me hooked up. Will definitely use this uhaul location in the future for my needs.

Timothy L 
No reviews have been submitted for this location.

Additional Services at this Location

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