Great Customer service!
Christopher N
Customer Reviews for 1 Stop Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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We got our job done and returned the truck with no issues.
Margaret HBraking on this specific truck was very poor. I have rented many 26' trucks over the years, they don't stop like cars, but this truck easily had the poorest braking. Truck had 3/8 of a tank of fuel when picked up. It is not easy to estimate 3/8 of a tank when refueling to return the truck. Trucks should be rented out with full tanks of gas, just like rental cars. The 24/7 contactless pickup is nice. Made it possible for me to return truck when facility was closed.
Jason Svery friendly, no issues. Rented a Van it was clean and well equipped.
JOHN MThe check in was easy and quick. The manager was very friendly and helpful. And the drop off was very simple. I would absolutely recommend U-Haul to a friend and if I need to rent a vehicle like this in the future, I will go to U-Haul.
JEFFRY Ldropped off after hours. thank you. It was 5x8 instead of 4x8 also.
LEE MWonderful experience!
Barbara LThe staff is accommodating and has a great communication way to answer your questions in detail.
Ahmed SVery rude, I don't see how you can have a return time of 10:30 when I have to work. Never will rent from U-Haul again. $300 and some dollars for the trailer and you have the nerve to charge extra for not being able to return it at 10:30am. That's how they get you.
Robin SFriendly and helped understand and correct the mistakes of the pick up location.
Alicia SThe experience was great! John who helped me at the front desk did a fantastic job of providing me the best option for my moving situation. I also had some trouble with the truck in the beginning, and he was quick to help in whatever location I was in. I really appreciate the Hustle! Great prices, great equipment, even better staff! ¡Gracias!
Max WI've rented many times from U-Haul and am always pleased but this my first time at this location. The person who helped me, John, was absolutely the kindest most considerate and professional I've ever worked with. I will most definitely return to this location in the future and undoubtedly receive excellent customer service yet again!
Denise Knothing.
Ronald WI can't think of anything else. Jason was so pleasant and friendly along with all the other guys. They kept me up on what was going on with my car. I had no worries about what was going on. They are very professional . Sincerely, Thelma Gail Witter
Gale WEverything was great. Awesome communication
Suzanne RJohn is very personable and knowledgeable
Janis BJohn went beyond to make our experience exceptional! He was so accommodating , Professional and kind, just an absolute pleasure to work with! We felt like family till it was all said and done! Thank you John!
Mycala Sjohn is super to work with
William EI had multiple transactions with 1 Stop Storage over the past 30 days. I have found them to be professional, polite and prompt. As well as willing and able to accomadate me with some out of the ordinary needs that I found it necessary to request. I will always check here first in the future.
Will HSmooth transaction. Great customer service. Highly recommend.
JEFFREY BJohn was great in making sure a truck was ready for my 7am pick up time.
Jamie RRenting from 1-Stop Storage is so easy and John is extremely helpful!
Beth TI really appreciate how they texted me before dropping the rental off and provided an option for overnight drop off. I ended up dropping off the rental in person and wasn't quite sure where to park it so I just left it in the overnight drop off location. I suggest they include in their text instructions on where to park it is dropping it off in person.
Paul SHave not received my final receipt yet
Thomas FPersonnel was very helpful with my 20' Uhual truck and car transporter. He helped back me up and take the trailer off the truck which made it an easier process. Very well laid out facility would 100% recommend. Also got me squared away quickly with my self storage situation.
Cory FJohn, in the New Cumberland location went above and beyond to assist. There was a minor misunderstanding with pick up location. He spent several phone conversations assisting/directing me to his facility. Thank you John! One of the tires on the AT was slightly bald and had a small chunk out of it. No trouble for my trip but it was reported in Panama City, my drop spot. Gracias.
Robert R1 Stop Storage was accommodating and helpful and beyond professional! Great experience!
Antoinette MLocation is great and has excellent customer service.
Adam HCustomer Service was exceptional. Definitely helped easing a hectic moving day/ would recommend them to anyone.
Nathan BVery professional service, John at this location (“One Stop Storage”) was extremely friendly and informative. 10/10.
Peter CVery helpful and accommodating. Will definitely use them when I need a uhual
Kimberly BJohn was very helpful and friendly!
Kelly BCustomer service was awesome. Everything was explained and in/out fast and along with communication. I would definitely rate this rental and storage as one of the best.
Bobby E1Stop Storage was an absolute pleasure to deal with, their communication is excellent, and they go out of the way to help in anyway they can. Every business should be run the way they do!! Thank you!!
Richard HSuperior customer service. 1 Stop Storage went above and beyond to arrange a truck for me. Thank you very much
Len RGreat guy to work with
Ronald RWhen I did the pick up by phone, the system had the wrong starting miles for my truck. The guy in the office was great, but that was frustrating. There was apparently no way to correct it, but I think I got charged correctly. I'll check for sure tomorrow. Dropping off, the website messed up a couple times and I had to start over. I've rented from UHaul quite a few times and the website always messes up.
KELLY SGreat service..
Betty MExceptional service. Great equipment Hassle free rental Thank you
Alan SExcellent service by staff rented here several times always a very pleasant and helpful experience
Dennis HExcellent customer service, clean facilities, quick and efficient processing. Great experience!
Wendell GJohn was very helpful and friendly
Jeff SBest experience I've had renting a uhaul. The guy at the desk was friendly and real easy to work with and the truck ran great!
Matt LVery friendly and helpful.
Kyle SNothing we had a great experience. The staff was so friendly and helpful. Gracias
Brandy TPainless experience, very professional and exceptional customer service!
Christopher MGreat staff, very helpful
Kristoffer HTransactions from reservations to after hours drop off was easy and simply. Thank you very much.
LELAND LThe people are friendly and get you in and out quickly.
William BJohn is the best! He always offers us the best equipment at a great price. He goes above and beyond! We will definitely rent from 1 Stop Storage the next time we have a need for a UHaul. We highly recommend them.
Mark GTo improve? Lol . Nothing.
Haydee CLove working with John!
Robert TOnly for the simple fact that the truck was dirty when we got it, there being a turnpike receipt, beef jerky wrapper In the cap. Then when I returned after hours they charged the cleaning fee. I swept bed out despite hauling a wrapped piece of furniture from the store to my house.
Alicia S