Sms Move Pros
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- 1567
Customer Reviews
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Hired two more guys cuz order was messed up, fixed easily! John and his team complete our 3 hour unload in just one hour. His team members remembered who’s room was who’s and watched the marked boxes and took them there without having to be directed- I was very impressed by this. Thank you so much to your entire team!!! You are all amazing!!
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John and his team complete our 3 hour unload in just one hour. His team members remembered who’s room was who’s and watched the marked boxes and took them there without having to be directed- I was very impressed by this. Thank you so much to your entire team!!! You are all amazing!!
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The mover person said that since one of my items “might” be around 200-400 pounds, they would not be able to help unless I paid for more movers.
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I was not able to communicate directly with the dispatcher on Call. They insisted on text only. The loaders also did not being extendable Dolly which made the move slower. I expect them to bring additional moving Dollys to help us move easily.
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Dan and Dakota were extremely professional, courteous, polite, caring, respectful, and they simply did an excellent job at moving all my belongings without breaking anything and did an amazing job at loading the truck and packing my belongings neatly in my storage unit. A job well done. I give the both of them a A++ rating.
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I would steer clear of this moving help company. Their communication prior to the unloading date was extremely poor and made both my wife and I anxious in an already highly stressful situation of moving from a different state. Adding to that, they did not respect the time frame we requested and showed up later than desired. Both of the unloading helpers were not very friendly or warm and made it feel like they'd rather be doing something else, somewhere else. One of them reeked of smoke and they didn't come prepared with any tools or means to problem solve. This was a terrible experience compared to the team that loaded our U-Haul, who were both personable and communicative and took extreme care and caution in everything they did. I would not recommend SMS Move Pros to anyone and would not use them again.
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Helpful, hardworking and energetic, I would definitely use SMS Move Pros again.
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Our movers did a great job! I highly recommend booking with this company!
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thank you, glad we could help!
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John and Dan were great. It looked like I had too much stuff but they carefully and kindly got it all into the U-box. Thanks for a job well done!
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Thank you, it was a pleasure
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As Moving Help is branded as a U-Haul company, it should provide workers who are certified to drive U-Haul trucks (covered by U-Haul insurance and liability). That's one of the primary reasons I wanted to hire moving help, to avoid driving the truck. Corporations need to stop outsourcing work to third parties like this. It's not helpful, to either workers or customers.
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The movers had asked I pay in cash for an additional hour of work since it would take longer than 2 hours to move my studio apartment and that the 5 mile travel between apartments was also out of their “pay zone”.
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They were awesome. Great Communication. Got everything packed in and packed well. Kind and both very courteous. Was a pleasure would use them again. Thank you!!
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It was a pleasure for us as well, let us know when you need our help again!
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Fast courteous and professional They went the extra mile to make everything right!
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On time and very hard workers.
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The guys are incredible. On time. Ready to work. Like really work.
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Awesome job
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Quick and efficient. Much faster than I expected. Good job guys!
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Workers did not do there job they came and were sitting in there care doing drugs and sleeping. I paid them cash so they could leave. I have video proof and photo proof as well
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The actual movers were great. Their dispatcher or whoever does their scheduling was not the best communicator. We didn't get a meet time with them until the last minute which was difficult. Tipped them on site
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Thanks for the review. Sorry about the dispatcher, our records do show he had confirmed the move with you about 6 times, and the movers showed up at right place and time. We'd like feedback on what else he could've done for a 5 stars
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I am suffering from stomach cancer, and was dreading doing this move by myself. These guys were on time, worked their bus off as fast as they could, and really really made sure that it was easy on me. They had a 20 foot truck done in less than 90 minutes.
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Hard working, efficient and friendly.
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Great communication from the company and dispatchers. Showed up in the window they advertised and knocked out the job incredibly quickly. Best decision I made was to hire these guys!
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Tipped already
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TJ was very helpful, professional and friendly.
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I was not able to receive any confirmation from movers.
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No contact from mover. They don't answer. The booking dialog on site says 'even next day' or something to that effect. I don't understand why they are allowed to online-bid on jobs they have no interest in even calling. The descript said the mover lived in the same area too.
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Very efficient. Unloaded in two locations quickly and carefully. Very satisfied.
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We complete more moves and in turn get more households moved in a given day than other groups. Tell your neighbors and friends about is if they need moves in the future
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No answer to call or text
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They were great, I was on the 2nd floor,no elevator
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It was a cinch vs. the time we moved a piano from a restaurant lobby into a customer's basement. We're glad you like our help
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Lot of back and forth on the moving day as the movers wanted to come earlier than I asked for..
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Our guys made it within the time window given, did a great job by your own words. The dispatcher was simply asking for your availability. Strange to penalize them for that.
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Great they were able to accommodate my time needed even though I didn’t change it from evening when I rescheduled my appointment.
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Both gentlemen showed up on time, ready to go and got to it. They tetrised and jengaed all my boxes and furniture. Amazing!!! Will definitely use the company again the next time I need to move.
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Thanks again, we've got our techniques down so we can give our customers the best moves out there
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They were wonderful. Very friendly, showed up on time, they took care of my stuff
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Very friendly and communicative. Helped me ensure to select the right size equipment for my move.
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Did a fast loading, good team work
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We are glad to help our customers through one of the more intricate and difficult times of moving to a new home.
Sms Move Pros -
Almost all of our furniture is damaged from the move. Loading of furniture was sloppy and careless which resulted in thousands of dollars worth of damage. Peloton screen cracked, wood furniture extremely dented, scratched and scuffed. Was told afterwards that my regular blankets were the problem and not having ‘moving’ blankets. Shocked with the experience. Looked to them for help with a big move, ended up massively regretting it as now years worth of furniture is destroyed and we are left to deal with it. Horrible experience.
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These guys were so kind and helpful! I was really overwhelmed about moving on my own but they made the process super quick and smooth!
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We are glad we could make a stressful time so smooth and easy. Call us again if you need to move in the future
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They're nice and hard-working guys
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Thank you so much, enjoy your new home
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Good workers
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Best money ever spent
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We are happy to help our customers keep their moves simple and stress free!
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I was running out of time and energy to get through everything I needed done for my move. These guys agreed to help me on very short notice, worked hard, and knocked out the loading I needed help with. Thanks for the help!
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One of our best talents is rapid response within reason even in the most popular moving period of most years. Tell your friends and neighbors about us in case they need a move
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Sounds like another job may have taken longer than expected. Mover had not shown up and no communication of delay by 3 1/2 hours from the service time they chose. I understand things happen, but communication would be helpful in the future.
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Very friendly and on time. Fast honest movers. Totally recommended
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Thank you so much. We hope you are happy with your new home for many years to come
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The helpers did a great job for our move between Lynnwood and Everett. They were going to be late because they were being asked for extra help on their previous job for the day, and communicated it well. They handled our items with care even though some of the stuff hadn't been packed properly. They did a quick job and were quite friendly. I am definitely going to hire them again.
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Thanks for remembering us. We will be glad to move you again when the time comes
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The movers were late please communicate better. It is ok if they are late as long as they communicate their etas. There seems to be miscommunication between movers and the dispatch. The movers ended up leaving early after arriving late.
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Great, hard working guys. Super fast and careful with furniture.
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Great service and everything went smooth. Good communication
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This company contacted me very quickly after I scheduled the move and asked helpful and detailed planning questions. When I touched base again the day before the move we confirmed a window of time and they were true to their word about arriving in the window. They then stayed the entire time agreed to and made sure to keep working on extra moving help once the main job I needed help with was wrapped up. They communicated easily with updates on arrival time, got straight to work, and were approachable, friendly, experienced, and professional. Definitely would hire again. Zero complaints.
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Thanks for the help!!
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Great movers. Above and beyond.
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They guys arrived early and worked super fast to get the job complete.
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I had 2 people for 2 hours and the both work extremely hard the entire time. They did an excellent job and listened to what I wanted. I would definitely be willing to hire them again.
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The gentleman were polite, professional, and fast. Great service
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Team did a great job. Timely, strong communication, hardworking and professional.
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John and Eric were very nice and handled my items with care.
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I was never contacted or responded to back after leaving messages
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Quick and efficient! Friendly and very accommodating.
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They were very communicative and nice people. Fast service. Would absolutely use them again. I tipped them in cash that's why I'm not tipping on here.
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The night before my move they texted me at 9 pm to let me know they wouldn't be available for 3 hours after my scheduled time so I had to make arrangements with uhaul to extend my rental period. They were then 30 minutes late to the already moved appointment. They also asked for $10 in cash because the unload was in a different city(zone) though it was only 6 miles away.
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Guys were great to work with, highly recommended!
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I appreciated the quick willingness to work in loading the truck and the workers’ close attention to the details we were prioritizing. The work went quickly and was complete. Very much worth the cost.
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Workers moved fast, and was really nice and professional
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Workers moved very quickly, and were very nice and professional.
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Helpers were understanding and flexible.
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Helpers were understanding and flexible
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Hard workers!!
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Very hardworking men!!
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The moving Crew John and Dan were exceptional. Very efficient at stacking and fast. We did a lot of work in 4 hours. Want them again, they were that good.
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We are happy we helped make it a trouble free move for you. Tell your friends and neighbors about us if they have to move.
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John, the crew lead, communicated with me via text several times before their arrival to let me know their schedule and that they had gotten delayed in traffic. Once the crew got here they worked extremely hard and efficiently to unload our container and deliver items to the appropriate rooms in our condo. The crew was cheerful and great to work with throughout the three hours we had booked them. They finished the work on time and we would definitely recommend this company.
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Very efficient and polite.
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They went out of their way to help!
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The moving helper did not respond to the reservation or the urgent communications from both myself and Customer Service.
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The only thing that could've been better is they could've reached out and let me know they were running late.
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John was incredibly patient with our last minute booking. He came in the evening to what we thought was going to be a 1-2 hour process and helped us turn it into a 45 min one instead. He was careful not to bump or drop any of the breakables and was very respectful of what went where. It was very refreshing to deal with a company that has good follow through and solid communication. Next time I move, I will be using this company again.
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Thanks
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This was the first and last time I will use this moving service. One mover was drinking on the job and smoking something. They damaged furniture, dumped boxes over with glass things inside causing breakage. Gauged floors upon moving furniture inside my home. Do not recommend this service to anyone.
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Time used can not be transferred to different services even if the same team is performing both services. I wanted to have 3 hours of moving time and 1 hour of cleaning. However, I ended up paying for 3 hours of moving and two hours of cleaning for 4 hours of work. With the same team.
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Time used can not be transferred to different services even if the same team is performing both services. I wanted to have 3 hours of moving time and 1 hour of cleaning. However, I ended up paying for 3 hours of moving and two hours of cleaning for 4 hours of work. With the same team.
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I have tried several times to call and text. SMS says they are too busy
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We agreed upon a time, they were an hour late. I had to call and text multiple times for eta. Once they arrived, they were polite and did a good job.
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I was being texted at 11:00 at night over an additional $10 fee I was required to pay in cash and I asked for accompanying documentation but was never addressed. I am going by the fee the site asked I pay with all the required information of pick up and drop off.
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I really liked the movers, they were very humble. I am happy overall.
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Movers were very kind, efficient, and professional.
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They were great, quick, and efficient. Great guys to work with, would highly recommend.
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Movers were great and efficient. The two men that came maximize the every inch of space. It was great.
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Amazing!! Great communication getting ready for the move, Amazing job loading up and moving in! The guys were awesome, friendly and moved fast! Definitely using them again. Thank you!!
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The two men who helped were very nice and we got the job done early!
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Thank you so much Heidi, email us again for any future moves
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John and his partner were experts. So friendly and helpful. Thank you!
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The movers were great and everything where it was supposed to go. They handled expensive things with care. I would hire them again.
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Very helpful on time . Great communication updates and what to expect. Great movers and timely.
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Another great move from SMS Move Pros. We are glad we could help you.
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Prompt communication. Friendly help. Would have appreciated protecting the carpets with the move.
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Communication was great and clear, two helpers come on the expected time, between the time window provided. They were efficient and communication was apt .
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Issac and Dan were absolutely amazing, would highly recommend!
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Movers were energetic, professional and very personable. They did a great job.
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Very quick and professional movers; they were done in a half hour.
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I was really nervous hiring moving help for the first time, especially as someone visibly queer with all the horror stories out there. My movers were professional, knowledgeable and personable! They handled all of my things with care and I was very impressed with their ability to get my bigger items down 3 flights of split level stairs using just a furniture dolly. They managed to move my things in an hour and a half despite unexpected delays out of our hands. Will definitely use them again and recommend to friends and family!
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We are glad your move went so easy. In fact a lot of our moves are word of mouth customers and repeat business. Oftentimes we've moved the same households into and out of their homes years apart.
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Responsive with text messages. Movers are nice, helpful, and quick. They worked hard and did NOT try drag out the time. One of the movers even helped separate the trash into recycle and compost before throwing them away.
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A glass cabinet door was broken
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Never received pay codes- paid in cash
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Very professional. Arrived on time and did a great job.
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Absolutely appreciated how quick they took care of things and friendly they were!
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I never got confirmation from the crew of what time they would be there, which caused my move to become super delayed. This was partially the fault of UHaul and how long it took me to get my truck. But if I had known what time the crew was going to arrive, I would have been able to communicate the delays I was experiencing with UHaul. One of the guys did take a smoke break part way through as well. But the guys were quick, and I felt like they treated my stuff with care.
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We had 3 helpers for 2 hours. They were on time and worked very hard in those two hours. Thank you so much!
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GREAT WORK and very affordable!! We were impressed.
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The movers were very professional and completed my job very quickly and cautiously.
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The movers were extremely careful with my belongings and completed my job very quickly.
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GREAT TEAM!!! These guys did the whole house under the estimated time! Very quick!!
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They were really great and got the job done super fast.
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the guys did not work together to empty the truck, they rolled things free willy down the ramp, knocking things over, ramming them into or crashing them at the bottom. Many items are broken, cannot be repaired/scratched, piled on the side of wooden items, gouged furniture and broken racks/shelves. g
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They helped to unload some appliances and boxes from the pods to the house. They got the job fairly well. They didn't bring the shoulder straps for moving the appliances but got the job done.
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THe left us in a lurch. They would NOT call to confirm. Tehy would not call or email to say they would NOT show up[. They should be removed from your list of service providers.
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THe left us in a lurch. They would NOT call to confirm. Tehy would not call or email to say they would NOT show up[. They should be removed from your list of service providers.
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I contacted the moving helper multiple times but I didn't hear back from them.
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mover wants extra fee for travel
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Great guys, really helpful and respectful. Did a good job overall and they were very considered. I’m really grateful with the help and will recommended 100%. Thank you!
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Call us again if you need us in the future
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The movers were fantastic! I had an issue with UHaul (they changed my reservation twice and I spend 2 hours driving to different UHaul centers to get my trailer) and John was super understanding and flexible. I’m so grateful tj har worked with these guys and would definitely do it again!!!
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Great communication from the team. They worked hard on the hottest day of the year!
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Great movers! Did the job in 1/2 the time and helped out with moving boxes around too
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Very unprofessional from start to finish, terrible communication from owner, didn’t provide service I paid for. Showed up late, called on the way saying it would just be one guy when I paid for two, I said that wouldn’t work so he just “called around some buddies” to try to find someone to come help
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The two guys that unloaded the truck were great.
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Quincy P was awesome. Both guys great, but Quincy impressed extra.
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SP unable to commit to the job.
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Worked out, but only sent one mover instead of the two that we paid for. Also didn't have a dolly/hand truck for moving boxes. We had to help move the boxes and furniture since only one mover showed up.
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They were great. They finished quickly and professionally.
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Very inconvenient!!!!
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Dan and Isaac were efficient, polite and followed directions precisely. Much appreciated when I find this kind of help. Thank you guys.
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Would have preferred talking with representatives but text and email worked fine. The unloading team was professional and efficient and very careful as needed. Super pair of guys.
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The two guys I had to help move things were awesome. The communication was great when I had to reschedule a couple and they where quick and took good care moving my items
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They came and abruptly left. I never received the service so I should not be charged!
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They movers were on time, quick, knew what they were doing. Had good attitudes and listened well to any concerns I had. I tipped them in person
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They were very professional and communicated effectively. I recommend to confirm if they would get the moving equipment like dolly to avoid churn.
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cannot assist
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Issac and Richard did a great job with care. The job was not easy either, in 90° weather. Thanks guys for your hard work!!!
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They did a great job on a super hot day! They were very speedy and efficient and helped with other small tasks to help with my move.
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Very professional, polite and they did an outstanding unload off of the truck, didn't break anything. I would hire them again whenever we need help moving
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Thank you so much. A lot of our move activity is repeat customers. We once moved a household into and out of the place they moved to several years apart
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Even though the helpers were delayed due to a previous delay with their job, they were hardworking and really helpful. Made sure that my stuff was kept in the right place and were happy to readjust things if needed. Will definitely hire them again.
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Although there was a delay for the helpers to arrive, the movers were really helpful and hard working. They helped me move stuff exactly how I wanted and really made sure that their service is to my level of satisfaction. Will definitely hire them again.
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They may try to upsell you to reserve more hours than you need. Actually, the movers who showed up were amazingly efficient and finished a “3-4 hour” job in 2 hours with great quality. I guess the extra hours we paid for qualify as a well-earned tip, but frankly it would have been better to just ti
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Moving helper texted saying they cannot fulfill the job due to helper not available
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Great guys! Showed up late, but what moving company doesn’t?
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Very helpful very efficient very kind
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The vendor has not yet contacted to confirm the schedule. I was unable to reach out to the vendor over email/phone
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Busted A$$ and fast. I should of had them load too!!!
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They work hard.
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Moving helper said he will confirm the availability by today afternoon but never gave confirmation.
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Both of the movers were great!
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Fantastic, my helpers were communicative, and super fast and efficient even as we ran into unexpected delays.
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Our ability to be flexible on the fly is what allows us to offer our customers the best moves possible. We would be glad to move you again in the future if need be.
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I put that it was loaded up in Stanwood and unloaded on Camano Island on the ticket she told me there was a different price for Camano Island then told me that our people retired even when I told her that I would load it up myself if they would just come over and unload it for the same price
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The gentlemen that did the move were great. Poor guys had to unload during the downpour. They were on time and did a great job. Moved fast and we're very friendly. Thank you for successful house move
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The guys looked like homeless people . They smelled like body odor and urine . The White guy was so rough with my property . I have items that are damaged from him
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I was very impressed with the professionalism, speed and care. Job well done!
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We are glad we help your move go so quick and calmly. Call us again should you have to move in the future.
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We are happy we could make your move go so smoothly
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The movers came heavily drunk and also damaged our monitor box. They mishandled our studd
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This review is completely false. Our men don't show up intoxicated. They showed up on time and they didn't damage anything other than a cardboard box. We have a reputation to keep. If you can't afford the move then find someone cheaper. At least ask for a discount but don't pull this.
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Call us again if you need another move in the future. A lot of our work is repeat business from earlier customers that remembered and liked how we move.
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I ordered 4 guys for 5 hours. 3 guys showed up. The manager offered 1 extra hour as compensation for the guy not showing up. So I received 3 guys for 1 additional hour. That does not equal 1 guy for 5 hours. On top of that, the help that did arrive got a flat tire on the way there so they were Orc
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The movers were generally around 2 hours late to arrive at my home for the move. While they were quick at unloading the uboxes, they were very clumsy in moving the boxes and furniture into the house and up the stairs. they made numerous marks on the walls from constantly banging the boxes and furnit
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These two were fantastic, made it all fit, and got it all up to the apartment from storage, very kind and helpful, amazing skill at getting the couch on the elevator, couldn't have asked for better help, very efficient, very fast and careful with the stuff
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We are glad we could help. Call us again for your next move
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Efficient and friendly!
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Thanks again, that's how we stay in the stars so to speak :-)
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I had initially asked to have the movers arrive at 930. A few days before the move I reached out to confirm and was asked to change my time to 1130 due to a schedule glitch. It was a challenge to confirm what time they were going to arrive and offered 1030 which I found out was going to happen when
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Quincy and Isaac were amazing! I'd hire them again any day.
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Showed up over an hour late and didn't communicate very well, but got the whole job done in less than an hour.
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They were super fast and got the job done in just 30 minutes without any damage to the furniture or walls. Also very friendly and were even able to give me some info about the area.
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One of the workers was great. The other worker who seemed to be leading them only wanted to throw all the boxes in the garage instead of take them upstairs.
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The crew went so fast. The truck was full in 30 minutes. Saved us a whole night of work. Well worth the price.
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Great workers.
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These fellows were awesome and fast
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Got to work and did Excellent work
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Had to ask them to wrap furniture
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Canceled at last minute
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The movers scratched and damaged my washer and dryer very badly. They also chipped and scratched my dressers. They didn’t cover anything on top of the washer and dryer or the dressers and put items and boxes on top. The glass on top of the washer is horribly scratched. Chips and dents on the washer
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they said they only move pianos
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I requested their service in the morning and they wanted to push the time back and I said the latest late morning and they didn’t even show up until the afternoon.
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I booked my move at around seven at night… the night before I needed a mover! And the move was taking place on a Sunday! Even though I didn’t give much notice, John was really great about getting in touch with me and making a plan. Then I needed to change our meeting time and push it later in the da
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These guys were monster machines of moving muscle! The SMS communication was a bit iffy at first, but we eventually connected as the job neared and they explained that because of other jobs they had to perform on the same day as my move, they would be at my location within an hour of my start time.
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These guys were the best, quick and efficient.
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They showed up late.
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Very fast and efficient with no damage!
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Friendly, helpful and efficient!
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The crew that was assigned my unloading did not show up on time. However, they were quick to unload but a little careless. A couple things were broken during the unload and they wanted the payment code prior to the minimum 2 hr job. I am not sure if I would recommend this moving service.
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You tell them all about the job you need done before you begin. 2 hours would have been sufficient for them to load to the Uhaul from up 2 flights of stairs. So u pay for those two hours and say the earliest they can be there is 930 and latest 11. They don't show till after 3 and we are unloading by
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These guys were awesome!
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Thank you so much! A lot of our business is from word of mouth from other customers much like yourself who've seen firsthand the great results we bring to a move
Sms Move Pros -
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The guys came on time, organized everything perfectly in the truck, and both loaded and unloaded everything very quickly and safely.
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Enjoy the new home in 2022!
Sms Move Pros -
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We take pride in staying fully operational even in adverse weather like we've had recently.
Sms Move Pros -
Even though we had a big snowfall, this team stayed in touch and completed the job. They got to the load site, assessed the situation, and got to work. I couldn't have asked for a better crew.
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Thank you so much. This is how we stay in the top of the ratings by moving our customers as carefully as we would our own families and friends
Sms Move Pros -
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Tell your friends and neighbors about us if they need a move from us in the future, we'll be there too
Sms Move Pros -
The movers got here while I was on the phone with another company and a problem. I mentioned what my Plan was And They got started immediately and never Slowed down. It was hard work but We got that done and I was happy about It.
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I was told that even though nothing is being moved, only packaged, i need to select the move option due to the weight of the items.
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Great guys to work with
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The move helpers weren't prepared. They did not bring a dolly, or wrapping plastic to protect my furniture. They also were very careless in moving some items. A few of the drawers fell out on the ground while they moved my dresser. I also had to supervise the move. The younger helper stood around so
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Most horrible experience I've ever had with a provider of services. First, they kept changing the time and asking all kinds of questions about the truck and belongings mostly unrelated to the move. Then, after all that, they wanted to leave before the job was done saying my 2 hours are done and give
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Movers were supposed to arrive at 12pm, but did not show. I received a text at 12pm that they would not be there & that they were trying to find a replacement. No one was available. My friend & I did the job ourselves.
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Nice work!!
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Three helpers showed, and 2 were really good. Unfortunately the 3rd one was horrible and broke or damaged quite a few of my belongings. He had no idea how to stack or pack, and crushed, dropped, slammed just about everything he touched.
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John and Dan got my 15 foot truck unloaded in an hour, they were both nice and friendly. Both were on time. I think SMS as a company could improve with scheduling communication and sending confirmations to emails or by phone.
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Great service, knowledgeable and skilled movers, great rates!
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I was unable to reach MovingHelp to schedule the move and cleaning. I left messages, emailed, and tried to cancel through website to no avail, but was unable to successfully reset pw until now. They didn't call me until 24 hours before my move and I told them I had to hire other help and advised I was unable to log in.
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I was unable to reach MovingHelp to schedule the move and cleaning. I left messages, emailed, and tried to cancel through website to no avail, but was unable to successfully reset pw until now. They didn't call me until 24 hours before my move and I told them I had to hire other help and advised I was unable to log in.
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Overall, movers got the job done quickly and completely to a satisfactory degree. However, movers did not use any care for my belongings whatsoever. Items were handled in a very rough manner. My thoughts were that I'm very glad something didnt get broke. Also, they were in so much of a rush to fini
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Great job. Very accommodating.
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Professional, helpful and courteous.
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Few broken items is all. Tipped in cash.
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John and Dan were exceptional. They worked hard and very professional. I would recommend this company again.
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They have 2 hour minimum and are unable to help unload out of town
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I got a text the afternoon of my move that the team was exposed to Covid and couldn't come to my job. No phone call, wouldn't answer my calls or text for a number of hours. Finally text me back. Not pleased
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My movers were 20 minutes late and there was no communication about their ETA. But after they arrived, they completed loading and unloading very quickly, which was great. We ended up finishing the move in less than 2 hours. Overall, good work.
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Wrong date won’t let me change
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Movers have not been good about timely communication, and informed us they needed to charge more money than what was already paid.
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Unable to get someone on the line
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Great workers. Got it done in less than the time needed. Would hire again without hesitation
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They were unavailable despite a 48 hour advance notice. Not too friendly about it either!
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It was a rough job but they tackled it! This is the 2nd time I've hired them and definitely would again.
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They were later than expected and I had to cancel due to already having the truck and other help.
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Multiple attempts at contacting the moving service by phone and email have been unreceived. I'm scheduling another service.
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Tried via email and phone to get a hold of mover. No response.
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They were great. Move quickly and packed things carefully.
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They won't take my call and won't confirm the job in less than 24 hours.
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Wonderful service, quick and careful with my property. Made the move much easier. Will recommend to others. SMS Move Pros, Kenmore, WA. T.Harrison.
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The movers (John, Dominic, and Dan) were quick, careful, courteous and polite. The best move team yet. I will recommend SMS Move Pros of Kenmore, WA. to all that I know. Tipped them in person.
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Juan, Dan and Dominick did a great job. They were fast and efficient. Everything got done on schedule with no damage
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The movers were an hour late, so we unloaded the sofa and love seat by ourselves, luckily we had another friend with us and the owner helped as well. Those sofas were heavy!! I messaged their dispatcher that we were heading to the unload location ( they never received the text from him) Luckily I
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These guys were awesome. Unloaded a 15 ft truck into my 1BR apartment. Super communicative on text and friendly! Had their own dolly. The whole experience was quick and efficient
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That's how we stay in the stars, we are glad to help again if you need another move in the future.
Sms Move Pros -
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Excellent job! Having had a very very very poor experience with U-Haul/U-Boxes I wasn't sure what to expect. My fears quickly vanished when the 2, very well mannered, very hard working and very professional workers arrived. They handled my belongings with care and packed the U-Boxes with lighteni
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Good, friendly, and considerate when moving objects especially into the house.
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Our concept for moving is that we handle the customer's belongings as carefully as we would our own. We are glad our winning formula made for your excellent problem free move
Sms Move Pros -
This crew was very helpful and got the job done very quickly.
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Crew was 5 hours later than anticipated but was able to get the job done.
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Super friendly, quick and efficient! They seriously worked some magic getting a much as they did into our little 10 foot truck!
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Did not protect wood surfaces well. I had to stop them and climb over furniture to put blankets between pieces that would rub together. They did not leave any extra time for run over and had to leave before they could unload the second load of the truck. Otherwise they were great and worked hard.
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You misled our dispatcher with bad information, still we move within time for just dirty looks from the both of you and now a 1 star w/o cause. I believe this is a case of racism, nothing else fits.
Sms Move Pros -
The movers were courteous, efficient and treated my items with care.
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We were glad to help on your big move day. Call us again if you need another move in the future
Sms Move Pros -
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Had lots of issues with my u-haul rental and these guys were flexible and made it happen. Thanks!
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Great fast team, thank you
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Enjoy the new place!
Sms Move Pros -
I been trying to reach SMS movers multiple times to check about timings but not able to reach them. I am not confident to plan with them.
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No contact. I can’t afford same day moving and I don’t want to chance not having help.
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Had to contact them the morning of move after it was getting close to deadline and still hadn't heard anything from them, just to find out that they weren't coming because one mover had been injured on a prior job and the other didn't have a ride. They were unable to provide replacement moving crew and no ETA on if/when it would happen. Had to move everything ourselves.
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Originally they were going to be 3 hours late but found a team closer to me. They were awesome. Dominic and Dan worked hard and fast. Thanks guys!
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These guys were Awesome!
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They're not returning my call to confirm the schedule.
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The guys were efficient but not particularly careful. A few times there was banging into walls - including in our new place. Our memory foam mattress now has 2 holes with the padding coming out. When they unloaded, they just dumped it all in the livingroom, no stacking or order so it has been a jung
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The two guys were wonderful, professional and methodical.
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I requested movers for 8:30am on Saturday, July 10. The movers contacted me and said they will be there at 11:30am -- three hours later. I need somebody who will show up when I need them since I have the U-Haul truck for 8 hours starting at 8am. 9am is okay for the movers to meet me at the PODS storage location at Address: 2341 S 208th St Ste D, Seattle, WA 98198
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Arrived an hour late. One mover disappeared for an hour. The entire crew of 4 was missing for an hour during the day. The company offered 30 mins as compensation. We finally settled on an hour but we still didn't get what we paid for. I'd suggest looking elsewhere for moving help.
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Good workers. Thanks
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The team was very courteous, on time, careful with our belongings and friendly. It was a great experience and we would hire them again.
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Movers were very polite and helped move during the heat while it was over 90 degrees outside. They were very helpful.
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I requested a morning start but after talking with them they informed me that they couldn't start until 11:00 am which is too late for my schedule. I will find another company that is available in the morning.
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The movers arrived 1 hour late, which nearly caused me to get charged extra for my U-Haul rental. They also were not careful with our furniture, and caused damage to one of our tables and one of our dressers. They also left the elevator at our new apartment open for too long, causing it to malfuncti
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SMS movers were incredible. Dan and John were very efficient and dependable. They’re very professional and communicative. Amazing work! Thank you for your services!’
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We are happy we could make such a big event like moving go as smoothly as possible for you. Remember us when your neighbors and friends ask about movers
Sms Move Pros -
John and Dan were amazing! Very careful and very professional. They’re very dependable and have great communication skills. Highly recommend!
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Thank you so much
Sms Move Pros -
Really good communication by text to set time for move, good tip given to extend uhaul time to decrease time pressure. Guys were very efficient. Would use them again. Gave them a cash tip
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Stringent coordination and proven techniques oftentimes have our teams completing as many as 4 or 5 moves in a given day. We are glad you were able to harness our efficiency to save time and money with your move as well.
Sms Move Pros -
John and his friend was working really hard even under the extreme weather
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The moving helper didn't show up for my job
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They simply didn't show up and left us scrambling to find a replacement.
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Brandon was amazing, the whole team worked so hard, and were kind. Thank you.
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Horrible! Requested afternoon job, they didn’t arrive until after 7:30 pm. Clearly had no idea what they were doing—loaded heavy boxes on top of fragile ones, didn’t adequately protect furniture, etc. Nearly every item loaded on to the truck was damaged. We even had items we directed them to toss in
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provider denied service need to rebook
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They were extremely fast! They finished the whole truck in less time that I expected. I totally recommend them.
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We were glad to help. Tell your friends and neighbors about us if they need moves of their own. Enjoy the new home!
Sms Move Pros -
The company didn't respond to texts until 52 minutes after they were supposed to start work. They ended up being 2.5 hours late. One of the movers was professional and did most of the lifting and planning for the truck. The other guy did very little.
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Horrible experience, I have a damaged Dinning room table because the mover stood it up on edge and it fell flat on its face and trim was broken off the table and the table top damaged without as much as an apology. They treated my items as if they were bails of hay and tossed them about. Severa
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These guys were moving monsters. Super coordinated and efficient. They emptied a 20 ft truck in 2 hrs. They even took apart a sleeper to get it down to the basement.
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We're a well oiled machine what else can be said. Our teams are carefully aligned for optimal efficiency and coordination
Sms Move Pros -
I ended up needing more help than expected, and the guys were able to accommodate. Very much appreciated! Tipped in cash.
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Dan and John were very professional, hardworking and pleasant to work with. I appreciated all their hard work. They did everything I asked and I was happy with the job they did.
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Thank you so much, this is how we stay in top form for the moves of western Washington
Sms Move Pros -
Very hard workers, expedient, determined to finish the job. The company lacked in sufficient employees so movers tried to fill in the gaps. The movers were tired, had a long day . Got the job done 1hour early
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They were hours late. Seemed like they knew they were going to be hours late days before because they out of the blue asked what the latest time they could show up was. They were dirty. And i dont really care if someone is dirty, but they somehow got black handprints all over everything (white fur
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We warned you we couldn't be there until 3pm today which you agreed to and texted "Okay that's fine" and then when we came to you from the opposite end of Puget Sound now everything was bad, huh?
Sms Move Pros -
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Enjoy the new place, tell your neighbors and friends that need a move to call us to make their move go as nicely as yours went.
Sms Move Pros -
Pleased with the services provided. Helpers were pleasant, punctual, finished the job quickly and professionally.
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Their moving was good, but cleaning was not enough for move-out cleaning. The helpers worked hard, but they didn't have proper gears for carpets or appliances cleaning.
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Not sure what refund $6 is for when they got there finally 24 hrs late for the job requested work for evening of 5/16/21 and arrived 5:17 and in the evening at 5:17 p.m. for 20 minutes of work for two people and only had a pay code for two people for 2 hours and my wife had to unload the u-haul 95%
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Overall the two gentlemen did a good job. One smoked a cigarette just before walking into my house so that smell lingered and they stripped one of the screws when taking my bed apart and left it in the headboard. Both unfortunate incidents, but they got the truck fully loaded and finished before the
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Excellent service! Quick and friendly. Would definitely recommend!
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We are so glad we could help. Moving is one of the most stressful things most folks encounter and we are pleased we could help yours go as smoothly as possible.
Sms Move Pros -
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Enjoy your new place to live :-) Thanks again!
Sms Move Pros -
They are professional and finish the job fast. Recommend!
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There’s so much to say about the experience. No one communicated the actual arrival time of the movers until I asked for it. Two people showed up two hours late from the requested time. One or both of the movers had been drinking heavily and maybe more was going on. The smell of stale alcohol wa
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We are glad we could bring your things from your former home to the new house. Call us again if you need a move in the future
Sms Move Pros -
Workers were quick and efficient. I reserved them for two hours and they were done in about 30 minutes. The only issue I had was that at least one of them was smoking when he showed up and put his cigarette on the bumper of the rental truck. We are non smokers and don't allow smoking on our prope
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The guys did a great job. They worked incredibly hard and got the job done. Great communication in scheduling as well. Highly recommend!!!
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Thanks, we are experienced at what we do and it shows in our happy customers like you and countless others. Tell your neighbors and friends about us for help with their moves.
Sms Move Pros -
They made our moving experience so much better. I wasn’t able to help much due to shoulder injuries.
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Remember us if you need to move again in the future
Sms Move Pros -
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Thank you so much, enjoy the new place!
Sms Move Pros -
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They did a great job and work hard. Wish they were a little gentler.
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I was super impressed with Sms. Very friendly, professional and fast.
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Thank you so much, we take pride in what we do and move our customers like we'd want to see our own households moved.
Sms Move Pros -
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The two-man crew was efficient as it was apparent they had good experience in moving. They were strong as well. Two items for improvement: 1) on a few large pieces one of them tried to handle the piece by himself rather than both together, which resulted in some of my furniture getting dirtied in th
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Thanks guys for working so hard!! Highly recommend!!
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We are glad we could help with your move. Tell your friends and neighbors about SMS Move Pros
Sms Move Pros -
I actually moved the time up and they were easily able to accommodate, then proceeded to load the entire truck in just over an hour. Great job.
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In this industry being flexible makes all the difference, we are glad we could get there right at the time you needed. Thanks again
Sms Move Pros -
Booked them for 2 hours and they were done within an hour and a half. They were very friendly and definitely made moving the furniture easier! I was worried about fitting it all into the space left in my storage unit but they made everything fit without a problem!
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We are glad you liked it, remember us for your next move.
Sms Move Pros -
On time fast and efficient
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Thanks! That's our goal, sometimes we can accomplish several moves in the same day thanks to our coordination and efficiency, which you also saw in real time.
Sms Move Pros -
Movers broke a mirror on our curio cabinet and did not offer to get it fixed or a credit. Time did run over and the movers asked for more money to finish even after a broken mirror.
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Nice guys, great communication, fast and efficient.
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The movers are unable to give me a definite time and only have availability in the evening
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Movers were great. Hard working and very considerate. Would absolutely recommend.
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Thanks again Jeff, remember us if you need to move again. A lot of our work is from repeat business and word of mouth from customers
Sms Move Pros -
I cannot recommend SMS Move Pro’s enough. They called in advance to plan to move, and let me know the day of the move when they would be arriving. I appreciated the great customer service and the quality of the movers. Will definitely use their services again for our next move. Thank you.
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We will be glad to help you the next time around as well Thomas, thank you so much for this excellent feedback
Sms Move Pros -
With the weather being so warm and the stairs they had to walk up and down, we couldn’t believe the two guys got everything moved in so quickly! We never could have done everything on our own. Truly, thank you so much for everything. They worked much harder than expected.
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We get it done in all seasons, and we are glad we made your move a quick and trouble free one.
Sms Move Pros -
We paid for the full order in cash, and need the $185.95 that was taken out to be refunded please.
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Jon and Dan were amazing! Great communication and so hard working. They made quick work of emptying the uhaul truck and attacking it into the storage unit. I will be requesting then when it's time to empty it out!
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Thanks, we get a lot of new moves from repeat customers
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Very kind and have a safe feeling to a single parent with a young daughter.
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Most of our team members are parents in addition to being movers, we know how crucial it is to have home workers you can feel at ease around with your family.
Sms Move Pros -
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These guys came on short notice and did a fabulous job. They kept us up to date throughout the process and took care to complete every aspect of the job.
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Our guys were awesome! Moved super fast and was veryyyy careful with our furniture especially going up/down the stairs. We hired them very last minute and it was kind of late in the day already but they still came with enthusiasm and care. I would recommend to all my friends and definitely reach bac
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They were amazing. Showed up on no notice, handled the load in super fast, and they were friendly and professional the entire time. If I hadn't moved out of the city, I would use them for my future moves.
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We are glad to be of such immense help for you and your move.
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I tried calling and texting the number provided and then followed up with an email. I never was able to contact them.
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I waited for over an hour. The company did not respond to any phone call and was not helpful with how to cancel. This is a SCAM
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Mover unable to schedule us for our requested time.
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They did a great job
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Thank you, remember us if you have to move again
Sms Move Pros -
Never showed up when scheduled. Had phone off and never returned my call. Completely unacceptable.
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Movers not careful and slow
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We were informed that no one is available.
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The mover never responded. No showed. Had to cancel truck order and complete move. My elderly mother moving in was hinging on this. TERRIBLE
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thank you Kayla, it was a pleasure
Sms Move Pros -
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thank you Aaron, congrats on the beautiful new home
Sms Move Pros -
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awesome! thank you
Sms Move Pros -
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thank you so much
Sms Move Pros -
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These helpers were last minute fill-ins for another ‘mover’ that no-call/no-showed. They showed up very quickly, with great attitudes, and strong backs. Highly recommended! They saved the day!
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happy to be there for you Megan, let us know if you ever need help again :)
Sms Move Pros -
Great job...very professional. I would use them again!
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our pleasure Janine, hope to see you again
Sms Move Pros -
Great communication ??
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yes maam, thank you for the awesome rating
Sms Move Pros -
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thank you
Sms Move Pros -
They scheduled this morning at 8am. They didn't show up. 1 hour late when I call them, they said they can't make it. Because the guys are in hospital.
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You guys went above and beyond what we could have expected! We will absolutely recommend you to all our family and friends! Thank you!
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Thank you so much! Our work speaks for itself, many of our customers are via word of mouth and repeat business from earlier move clients.
Sms Move Pros -
Great crew. They communicated well throughout the process. They worked efficiently and carefully with our goods.
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thank you so much for your kind words. Call us again if you ever need help.
Sms Move Pros -
They were quick and friendly. I had them unload a truck into a storage unit. They managed to use every inch of the space to get everything into the unit.
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thank you for the great rating, we do our best.
Sms Move Pros -
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thanks for the awesome rating, it was a pleasure
Sms Move Pros -
They worked out a schedule with a short notice to help me move out. They got the job done. I recommend them.
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thanks for your kind words, was a pleasure
Sms Move Pros -
They did not have the manpower on such short notice.
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They did not have the manpower on such short notice.
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2 1/2 hours late. No call or communications. Once they got here, good job.
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sorry about the lack of communication, but our guys did well. Its unfortunate they won't get as many jobs because their phone wasn't in service to call you
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I asked the moving helper to be at 4 pm but they not available at this time, so I need to cancel this service
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Movers did not show up or respond to voice mails.
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Our movers were exceptional! Thank you!!
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thank you, it was a pleasure
Sms Move Pros -
Came on time Moving Service was great
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thank you, it was a pleasure
Sms Move Pros -
Johns team arrived and went to work right away. They worked very fast and efficient and did a great job! Thank you!
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We are always glad to help
Sms Move Pros -
Very flexible on a super last minute move
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glad we could help! it was a pleasure
Sms Move Pros -
I was given a smaller truck from U-haul, but the movers were able to fit everything in. They were extremely efficient and finished the 2 hour job in 50 minutes.
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glad we could be of service Cynthia, safe travels
Sms Move Pros -
Thank you John & Don!
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you're very welcome!
Sms Move Pros -
We are very satisfied with the provided service. The gentleman who helped us did an amazing job. They are fast, very cautious and trustworthy. We moved All of our stuff from a 3 bedroom house and they completed the whole job on time. They also are very polite and have a great attitude. We highly re
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Thanks again, we are proud to make your move a calm and trouble free endeavor.
Sms Move Pros -
i did communicate via text messages yesterday to coordinate meet time and location but he did not text back any solid if and where he would meet for the move . now i have to find new help short notice.
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SMS movers contacted us by text message multiple times over the last week for information. Yesterday 5/30 they confirmed with us at 1232 they would be at the storage facility by 1030 am on 5/31. Yesterday evening, less than 24 hour notice and after confirmation they cancelled. This is a horrible inconvenience for my family and me. This leaves me having to pay for the next month at my storage facility but having to make alternative plans at the last minute. Unable to arrange movers for today 5/31 I cannot move out until possibly tomorrow 6/1 with the new arrangements. Hopefully the new movers will be able to complete my job as paid. I will be reporting SMS Pro to the BBB.
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SMS movers contacted us by text message multiple times over the last week for information. Yesterday 5/30 they confirmed with us at 1232 they would be at the storage facility by 1030 am on 5/31. Yesterday evening, less than 24 hour notice and after confirmation they cancelled. This is a horrible inconvenience for my family and me. This leaves me having to pay for the next month at my storage facility but having to make alternative plans at the last minute. Unable to arrange movers for today 5/31 I cannot move out until possibly tomorrow 6/1 with the new arrangements. Hopefully the new movers will be able to complete my job as paid. I will be reporting SMS Pro to the BBB.
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We hired a 5 man crew to help with some light packing, load a 15ft uHaul and do a quick move-out cleaning. 4 showed up, 2 were managers. The 2 employees were awesome and worked hard. especially the guy with the neck tattoo who stayed late to make up for the one who didn't show. Dominic was great
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2 out of 5 stars despite admitting that 3 of 4 employees were great. We didn't get any complaints from you during the move. Now you'll cost these employees more jobs despite doing a great job. Ok then
Sms Move Pros -
Showed up and started an hour late, but did a great job.. Tipped in cash at time of service..
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Thank you Mark, it was a pleasure
Sms Move Pros -
Milk milk milked threatened my parents. Dragged job to oblivion and did not like a negative review. Had to you're new crew at same time that performed 4x faster with less people.
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You had to review us negatively twice now after stealing money from our workers. Please uhaul, blacklist this customer, he's done this to other companies as well as has bragged about it over the phone. Our men don't deserve this.
Sms Move Pros -
the movers responded to all requests for assistance. with a smile. Very polite.
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Thank you for the great review! Have a wonderful trip.
Sms Move Pros -
Had to reschedule for next day due to them being busy, but the workers were efficient and planned out the loading well! Good guys!
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Thank you, it was a pleasure. Have a safe trip!
Sms Move Pros -
Ignored priority request. Appliances which they did not move at all. In fact they left the washer and dryer in house. Repeatedly requested boxes to be brought downstairs to fill 6x12 trailer that took them 4.5 hours to fill 2/3rds. Horrible workers. Talked stood around envisioned what they were goin
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This is all false. We finished the job and he gave us the code but it wouldn't register. Next thing we know he cancels the full pay for the job in order to make this new order that doesn't pay for even half the work we did. Uhaul please black list this customer for good before he does this to another company.
Sms Move Pros -
rebooking to 4 for 4 hours. they need to leave due to bus catching.
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The Moving Helper canceled last minute. Had to reschedule with U-Haul.
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Move involved a lot of goods being fitted into a 26' truck. The guys accomplished this while suffering through a hot day without complaint. Hiring them again for the rest of my move!
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Juan was professional and well experienced in helping us move. An absolute pleasure to work with.
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He'll definitely appreciate the feedback guys. Thank you so much for your business.
Sms Move Pros -
I need movers ASAP because the one i ordered before didnt show up. and then i couldnt contact this moving helper
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Service provider didn’t show up for job.
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Super helpful and efficient!
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Thats why we're the move pros! Your move was one of the best ever so thank you
Sms Move Pros -
The dispatcher was very helpful with information to set up the move. The company verified the move that was scheduled. The movers were on time, and they were courteous, friendly, professional, and efficient.
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Thank you for the great review, it was our pleasure!
Sms Move Pros -
Awesome help!!
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Our pleasure!
Sms Move Pros -
Called twice no answer or return. Needs to make sure I get help
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Said they couldn't be there at our 9AM time slot we reserved a month ago. We have to be out by 1PM at the latest so pushing the move time back hours does not work for us.
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Asked to get help at 3pm. No answer until 6 pm just to tell me they couldn’t do it. Waste of time.
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No show
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We needed a last minute replacement due to our other movers no-showing earlier today. They saved the day! Thank you!!!
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Glad we could help
Sms Move Pros -
They can’t do the job
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They were amazing! Was able to do a 3 hour move in 2 hours. Would definitely recommend them again!!
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It was a pleasure. Thanks again and let us know if you ever need our help.
Sms Move Pros -
They can't coming early morning
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On time and super fast. Awesome job. Thank you
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Our pleasure and thank you!
Sms Move Pros -
The movers did not show up
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Thank you! Have an awesome trip
Sms Move Pros -
Would love to work with these guys again. It was a short notice move, and they showed up on time, ready to work and with a great attitude. They packed the truck with zen-like expertise and were able to use every, single, square inch of that vehicle in some creative ways. Their price was right, and t
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Glad we could help! Make sure to have a safe trip guys and thank you for choosing us
Sms Move Pros -
Great group of men, polite and understanding.
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Thank you Shavar, it was our pleasure. Let us know when you'll need help again.
Sms Move Pros -
Very unprofessional mover, rescheduled the time multiple times, and when arrived it was too late for me. Upon arrival, he demanded that the payment code be shared with him before he starts work. Can't understand how U-Haul can list such frauds.
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It was a delight to help you move, enjoy your new home.
Sms Move Pros -
They never showed up, told me to get somebody else.
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Professional, polite and fast!!!
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That's what we aim for! Glad we could help, you guys were a pleasure.
Sms Move Pros -
After discussing the job, the team would need more than 5 people and and to reassess the price and job. We are not moving forward with this job.
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I confirmed day before and day of. Received text that movers were stuck on another job and could not do mine. Tried to find replacements but were unable to.
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Two moving helpers were supposed to help for 2 hours yesterday, and they never showed up. No phone call, no text message or no contact at all.
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They were unable to find people to come to work today
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John was an amazing mover! Very kind, positive, professional, and helpful. I liked how he was able to help so late at night. My only complaint( which does not have to do with him but with the company) is that I was charged for 2 hours work instead of 1 hour. I predicted 2 hours work but it instead w
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Thank you so much for your business, it was our pleasure! Theres a standard 2 hr minimum, but we're glad the time you had was a great experience.
Sms Move Pros -
Really friendly on time very quick and pleasant
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Thank you, it was no problem. Have a safe trip!
Sms Move Pros -
Moving company never answered my phone calls or contacted me.
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The movers arrived thirty minutes late, and while they worked stole items from our boxes, tools, and items in the bathroom. They also broke furniture such as our entertainment center, bookcases, and nightstand. In bathroom of new place they stole 3/4 bottle of expensive liquid hand soap, and broke t
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I'm shocked because this is all false. We arrived early, we had to clean your home, nothing was packed and we worked an extra hour for free because you couldn't pay for the whole time. Smh
Sms Move Pros -
I need assistance right now, my U-Haul is due back by 4pm in Seattle, and I can’t wait any longer
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They could not find the right people are were unable to move this piano. I arranged for others to move it.
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per call
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per text
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You get better service getting a couple guys from Home Depot
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Shocked by this review, being that you never once said anything to us about being unsatisfied. We showed up on a Saturday last minute and did everything you asked in under two hours. We aim to please but can't read minds.
Sms Move Pros -
No response
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These guys were great and I really recommend them. They showed up quickly even when I booked the day of and got everything done in time.
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Thank you for the great review, it was our pleasure.
Sms Move Pros -
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They were rude when contacted and never showed up to help
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These movers we’re absolutely wonderful! They were friendly, efficient and professional! I needed them last minute, and they came through with flying colors! I highly recommend them!
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Thank you so much! We are glad we could help you at the right time
Sms Move Pros -
Very unhappy customer and family! I don’t normally post reviews, but we had such a poor experience that I felt it was necessary. The team was very unprofessional, constantly arguing and swearing in front of us and the children. I would NOT recommend this company to anyone!
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We're sorry you had this experience. Next time please let your movers know you aren't satisfied with the service during the move. We always want to make things right with our customers.
Sms Move Pros -
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Movers were unavailable during time frame needed. They requested that we receive a refund.
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Unavailable for three person crew
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No dolly was brought with but willing crew
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Mover not available
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They worked their butts off, but moved a little slower than I would have liked. Around every turn, this won't fit we will have to take the door off. Really started frustrating me. I did not have this issue moving out of my last place and was frustrating to have this happen here. One door had to
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We finished within the time you gave us despite being forced to take the doors off in order to get your washer and dryer in. We asked you to tell us if you weren't satisfied in any way and not a word from you. This is frustrating and confusing on our end.
Sms Move Pros -
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The movers had a difficult time moving simple objects, their handcart left marks on the floor, they gouged our new floors, and were slower than any movers I have ever hired. I won't recommend this service to anyone, and I think that our particular movers should move to another line of work.
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I'm shocked by this review. You were renovating your entire home during the move which we do not recommend and yet we still accommodated without complain. If you were unsatisfied you could've said something, instead you had us work longer for you. I'm very surprised by such a low score.
Sms Move Pros -
Extremely professional and respectful of my property! Super efficient, flexible and easy going. Best moving experts I have ever met! Highly recommended!
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Thank you for the praise Marco, please let us know if you need help again
Sms Move Pros -
I had a fairly large job for my movers today but they were more than willing to tackle it with ease. I had one of Uhauls biggest trucks to transfer into uboxes to store and they were organized in their attack and strategy of unloading the truck into the uboxes. Great job guys, thanks
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My movers were great they helped me move into a couple uboxes today. The website is different than last time I used them and not as user friendly but John and Tim did an efficient job and were finished quicker than I expected.
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No one contacted me. Did not return voicemail.
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the two men who came to my home were very friendly and accommodating to my schedule, they were very careful to prevent damage to furniture and walls while navigating a tight stairwell
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Thank you guys, glad we could help! :) Let us know if you ever need help again.
Sms Move Pros -
they did show up a bit later than expected, but, were able to get the remainder of the truck unloaded and brought out a hand truck and furniture dolly to help with the handling
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I have used them several times and have been satisfied with these gentlemen. I had some fragile items this time around and they took the time and care to make sure my items were protected before pack
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Always a pleasure. We'll be ready for the next one too so keep them coming :)
Sms Move Pros -
I appreciate that they let me know they would be late. It was a fairly simple move. Everything made it intact.
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This review is confusing since our crew did a great job. We moved a piano for no extra charge, and delivered your items with no damage. Our movers are happy to accommodate any problems you might have.
Sms Move Pros -
These guys helped me with a very difficult move and did it with compassion. They worked hard and communicated with me every step of the way. I would highly recommend SMS Move Pros.
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It was our pleasure Melissa. Let us know if you need help in the future.
Sms Move Pros -
Our movers were great! They helped with taking the furniture apart, had more tools than I had and made all of my stuff fit into a truck that was far too small! They had great personalities!
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Thanks guys, and thank you for making the move easier for us as well. Let us know if ever need help again.
Sms Move Pros -
John was having a time getting two people, however he worked hard to solve the problem and was able to get my unload done in less time than we planned for. Great job.
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We're all about getting job done and I'm glad we were able to help you guys. Thank you!
Sms Move Pros -
These guys were great! They all worked constantly and consistently the entire time. They organized themselves and also took direction well.
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Thank you for the kind words guys. Hope you had a safe trip!
Sms Move Pros -
Great experience, and I would absolutely recommend this company! They were nice, friendly, hardworking and knowledgeable.
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John and David were amazing. Showed up on time and quickly figured out the best & fastest way to get the job done and save me any extra time/labor. Thanks guys
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Thanks for the great review! Let us know if you ever need help again.
Sms Move Pros -
They would not call me back. Please refund my account.
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My moving helpers contacted me the day prior to set up a time and were quick and efficient. They were able to tetris my belongings into a Ubox with ease. I have used them before and will again.
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Thank you for the kind words and trust in our guys. Let us know when you need help again.
Sms Move Pros -
They did an awesome job at a completely last minute appointment. I requested the service at 3pm and they were onsite at 5pm and done within an hour.
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Glad we could be of service. Thank you again for the praise and your business.
Sms Move Pros -
A very positive and efficient move with John and Zack. They are very friendly, easy to talk to and were careful with all of my belongings. I would definitely call them again for help!
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It was a pleasure Audrey. Call us again if you need more help.
Sms Move Pros -
Prompt & showed up on-time, friendly & no hassle. They could have bit more speeded up to reduce moving time, however considering moving was b/w three floors it was not big deal of concern.
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I don't recommend this service for a major move. Should be OK for small jobs.
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Needed them to help before noon. Said they could but then couldn't make it happen. Please refund the entire amount for the job.
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The movers were on time and were able to pack the entire truck in 2 hours. Would definitely recommend and hire again.
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John an David were awesome. They were very professional, helpful, and worked hard to help us with our moving needs in a timely manner.
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My movers were quick and efficient and very friendly. They contacted me first thing in the morning of my move to get me scheduled and had some flexibility for me making a reservation last minute.
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They did a great job! The only recommendation I would have is to make sure the belongings are taken care of properly. Avoiding damage can be considered one of the top priorities of moving. Thanks!
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These guys were great and finished on time.
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Thanks guys, we appreciate it. Let us know if you need anything else.
Sms Move Pros -
Overall the guys completed the move and worked hard as it was an odd shape. They were 1hr late and did not protect table which now has gashes. Would have been easier with one more person, per them.
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John and Zach are awesome. Saved us loads of time and energy. Will definitely recommend them.
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We are very glad we could help on your move. Call us again if you need another move in the future.
Sms Move Pros -
I tried to contact them but couldn't get in touch with them.
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The movers did not honor time commitment. Called another help
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professional guys, great help
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Glad we could make the move into town easier for everyone!
Sms Move Pros -
1 hour late, never returned emails, spoke down to his moving partner, partner was a teenager/not very strong. We had to help move boxes, etc so we could make it in time for other side to unload.
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When blackmailing your movers for a refund over text message doesn't work, just leave them a spiteful review. Performing a 2 hours' move in one hour wasn't good enough for your family apparently.
Sms Move Pros -
A more proactive demeanor would have been more reassuring, but the job did get done.
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Thank you! Enjoy your lovely new home
Sms Move Pros -
Nice but no clue how to pack a truck. Had to repack nearly everything they did as things were not secured and sharp yard tools were tossed on top of stuff. Caused tons of damage. Would not recommend.
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Our crew was the second of two crews you had pack the truck that day. With over 5 years of moving experience my team knows better. Sounds like the previous packers did that to you.
Sms Move Pros -
They were 2 hours late arriving but did an awesome job once they arrived.
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Our crews are very popular, sometimes we get scattered across the map with all the moves people pick us for.
Sms Move Pros -
No contact from moving helpers.
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No answer when I called
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They arrived very late due to traffic which made it late for me to drop off the rental truck. They worked very hard to complete the job and I actually did it in the two hour timeframe
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Thank you for the great review! Enjoy your beautiful new home and don't hesitate to call if you need us again.
Sms Move Pros -
After last mover cancelled at the last minute, this mover could not do the job within our time limits
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Everything was great! Would recommend and hire these guys again!
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Glad we could help Erica! Don't hesitate to call for any more help if needed.
Sms Move Pros -
They were amazing! It wasn't an easy move with loads of heavy furniture that needed to be taken to third floor without elevators. Not once did they complain. Absolutely great!
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Thank you for the kind words, guys, and the pizza! Lol Let us know if you need help again
Sms Move Pros -
John and Dylan are the best! Had a difficult situation and they handled it with patience and professionalism. I can't say enough good things. Would give 20 stars if I could?? Thanks guys!
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Thank you for wonderful words and you are very welcome Cristi, call us anytime if you need more help.
Sms Move Pros -
They were quick and patient with us, even though we were disorganized.
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No problems Steve, we're here to help. Thank you for your business and let us know if you need us again.
Sms Move Pros -
Couldn't have been happier with this team. I highly recommend John and David.
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Thank you for the praise, guys! We wish you a safe trip.
Sms Move Pros -
Great! Followed directions, worked diligently.
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Thank you for the appreciation guys, you were a pleasure to work with.
Sms Move Pros -
The men were 40 minutes late. Moving from the trailer to the storage unit took 1/2 hour.
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Sadly, they were over booked and arrived an hour late.
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The two guys that we had for our job were great. We had two very full storage units that we had to fit in our moving truck and they were able to get the job done. Couldn't have done it without them.
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Glad we could be of service to you Jason, hope you guys had a safe trip.
Sms Move Pros -
Great guys
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Thank you so much! Enjoy the new home
Sms Move Pros -
I've helped a lot the movers carrying our boxes. I expected more professionalism from them and care with our belongings. Some stuffs were broken and torn.
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We are very surprised by this review. If you were unsatisfied you could've told us so at the job site. We are sorry you weren't happy w the move but you could've said so and we could've worked it out.
Sms Move Pros -
The movers were very professional and they arrived on time! I will always use them for future moves and I would recommend them to family and friends. They are also very friendly & respectful! Thanks!!
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Always glad to help :-)
Sms Move Pros -
Great job and thanks for smoothing out a stressful move!
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You're very welcome, David, it was a pleasure working for you. Glad we could help.
Sms Move Pros -
It made the move much easier... Lifesavers
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Very glad we could do our part to make your move as smooth as possible
Sms Move Pros -
They did a great job. Very nice and quick. I'd hire them again.
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Thank you so much, enjoy your new home
Sms Move Pros -
they cannot meet the time frame
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These guys worked hard with two narrow flights of stairs and large pieces of furniture. They were polite and on time. Thanks guys.
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Thank you Cassandra, drive safe :-)
Sms Move Pros -
DO NOT USE! They complained abt our packed boxes, our furniture, while dragging our leather couch across the floor, they made comments when my wife asked them to stop. Damaged our wall and furniture.
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We did not complain about your boxes, we expressed our concerns about the boxes staying together as quite a few of them were untaped and/or somewhat split apart. Our other customers welcome earnest communication with regards to the transfer of their belongings.
Sms Move Pros -
I needed help on Saturday,11/19. This company could not accommodate me on that date, so I found other help. I need to cancel this service.
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Really good guys, solid and consistent workers.
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Thank you David we are always glad to help!
Sms Move Pros -
I was uncomfortable with their uncertainty about how the payment process worked and it sounded like they wanted to get paid outside of ihaul. It sounded sketchy.
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Port Townsend was out of his area.
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