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Lydia S. (Reviewed on 4/12/2024)

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Pinnacle P. (Reviewed on 4/12/2024)

movers said they couldn't do weekend and then ghosted us

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Mateus F. (Reviewed on 4/12/2024)

The helpers never showed.

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Kelsey A. (Reviewed on 3/30/2024)

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Nathalie P. (Reviewed on 3/13/2024)

Movers were very competent, strong, and helpful. They exceeded my expectations by working quickly, efficiently, and professionally. They fit everything that I wanted and took extra time to make sure that it all got in. I'm very grateful for my movers.

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Zoe M. (Reviewed on 2/23/2024)

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Sarah A. (Reviewed on 2/20/2024)

They did the job nicely and pretty fast. The guys were very courteous too.

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Mohammad I. (Reviewed on 2/7/2024)

They did a great job!

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Christine M. (Reviewed on 2/3/2024)

The movers were very nice. Poor communication. I scheduled it for 12 and didn’t get a mover until 115.

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Patricia O. (Reviewed on 2/1/2024)

Its okay

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Yaritza C. (Reviewed on 1/29/2024)

They both did a great job! Friendly, fast, and professional.

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CATHERINE A. (Reviewed on 1/25/2024)

Good team, would hire again

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MAZEN A. (Reviewed on 1/16/2024)

I hired 2 movers and 1 of them left in the middle of the move. I still paid the full price. Was not offered a discount and the 1 guty that worked was GREAT! I feel bad that he was left alone my son had to help him

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jackie c. (Reviewed on 1/9/2024)

That show up with nothing not even a hand truck

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Rajib N. (Reviewed on 1/5/2024)

The movers were excellent once they arrived. They were an hour late than originally planned

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Angel B. (Reviewed on 12/25/2023)

no one pick up the phone

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Younghoon J. (Reviewed on 12/22/2023)

The movers never showed up

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Eila M. (Reviewed on 12/9/2023)

Very quick & efficient!

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Aisha W. (Reviewed on 12/3/2023)

The movers were great - friendly, professional, and got the job done very quickly. Unfortunately the company scheduled jobs too close together, and so we had to wait 1.5 hours for the crew to arrive.

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Caela M. (Reviewed on 12/2/2023)

They reached out to ask me to reschedule, i can't reschedule

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Xinran D. (Reviewed on 11/27/2023)

SO fast and helpful. Made my move in a breeze!!!

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MORGAN F. (Reviewed on 11/11/2023)

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Michaela A. (Reviewed on 10/8/2023)

They got the job done and we’re a big help!

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Raymond H. (Reviewed on 10/2/2023)

JORDAN, was a pleasure to work with and and great help. The other helper Abraham ( I believe that's his name) was no help whatsoever and rude. He should not work with your company.

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Francisco M. (Reviewed on 9/30/2023)

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Ronnie B. (Reviewed on 9/24/2023)

Did not pick up phone or returns calls to confirm my moving day and time.

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Shanda H. (Reviewed on 9/13/2023)

The helpers were 90 minutes late

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Susan A. (Reviewed on 8/31/2023)

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Selim E. (Reviewed on 8/29/2023)

My experience with Charles Family Moving was great - would definitely recommend!

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James P. (Reviewed on 8/27/2023)

We had an additional furniture that was added at the last minute. The helpers moved that and ranted about it. Me and my friend did the rest of it. Finishing their task from 2 hours to just 1 hour. I can understand that the furniture was big , but the rest of the time, the move was done sloppily and we did the rest ourselves - unloading the truck and moving it up the flights etc. I will try to do a better communication but that does not absolve the required time of labor that was needed to be put in.

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Govind M. (Reviewed on 8/26/2023)

Service overall was great. We moved from my building downtown all the way to upper east in just under 3 hours. The upper east side apartment is a walk-up, and team was able to help me move all of my boxes up very efficiently.

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Michael L. (Reviewed on 8/26/2023)

Although the cost was exceptionally low and the movers were hard working, they damaged walls and furniture. They really need to learn the best techniques and have the best equipment for protecting furniture and walls when navigating stairs. Next time, I will consider a higher cost mover if the quality is higher. However, I would consider Charles Moving for less important moves, like dorm or storage type moves. I still gave them a tip for their efforts.

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Robert B. (Reviewed on 8/21/2023)

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Ekin Z. (Reviewed on 8/20/2023)

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Rachel C. (Reviewed on 8/20/2023)

The efficiency and organization of the moving process were truly remarkable. The team worked harmoniously, demonstrating their experience and expertise in packing and loading. Fragile items were expertly wrapped and secured, and furniture was disassembled and reassembled with precision. Their attention to detail was evident in how they treated my belongings as if they were their own. What truly stood out was their commitment to ensuring a stress-free experience. Moving can be a daunting task, but Charles Family Moving's team went above and beyond to alleviate the stress associated with it. They were attentive to my preferences, asked for input when needed, and remained flexible throughout the process.

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Rohma Z. (Reviewed on 8/19/2023)

I have tried to contact them and have not received any response via email or phone.

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Cara O. (Reviewed on 8/11/2023)

Never heard from them and you can’t call them . Private cell phone number with no voicemail . This is a family move not a guessing game . Have to cancel .

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Stephen F. (Reviewed on 8/5/2023)

Went above and beyond. Not one scratch.

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Gino E. (Reviewed on 8/4/2023)

These guys were heaven sent. Very hard working and didn't stop until they were done. I highly recommend them!

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jessica m. (Reviewed on 7/29/2023)

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Bhumika K. (Reviewed on 7/29/2023)

Calling the service company once I reached my destination and they never answered my calls and did not show up for the job. It’s been an hour since we confirmed they would be here and have not heard from them. No call no show.

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Mckay S. (Reviewed on 7/29/2023)

Friendly, understanding. The movers were a little TOO friendly (chatty), and one seemed like he was new to the job. Unfortunately, the move took 4 hours, and we ended up leaving items, because the truck wasn't packed properly. One mover disappeared for 10-15 minutes, and the other mover didn't know where he was--we ended up packing some of the truck, which is NOT why we hired movers. Had we not helped, I can't imagine how long it would have taken them to finish, nor do I think we would have fit what we did in the truck. Fortunately, Charles (the owner) agreed to only charge $50 extra for all the extra time (2 hours total), and he was very understanding about our frustrations with the movers.

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ALICIA R. (Reviewed on 7/28/2023)

One of the movers were kinda slow and lazy while the other did most of the work. If it hadn't been for Paul, I would have never finished. If booking, ask for Paul to come.

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Yazmin T. (Reviewed on 7/23/2023)

They were very helpful and resolved conflicts while we were working.

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Jeanne H. (Reviewed on 7/23/2023)

The movers were courteous, hard working and handled my furniture with great care.

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Alina C. (Reviewed on 7/23/2023)

Very helpful and professional. Communicated well and went above and beyond to get the job done. Definitely will be using again in the future. Thank you again Charles Family moving.

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Federico L. (Reviewed on 7/23/2023)

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Sarah S. (Reviewed on 7/22/2023)

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martin p. (Reviewed on 7/10/2023)

Workers arrived late by 1 hour. One of them was very slow in moving but did an OK job. The 2 hour job took 3 hours & I was charged extra.

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Najeebuddin M. (Reviewed on 7/3/2023)

The organizer (manager?) was very nice and cooperative, worked with me on scheduling after UHaul canceled my truck the day of and sent me an hour away to pick up another truck. His actual movers, however, were rude, aggressive, damaged furniture, boxes (even those labeled fragile), constantly used profanity and made the analogy that the work of moving was ‘modern day slavery.’ On site, before moving anything constantly asked how much I was going to be tipping them and complained about how much they had to move (which wasn’t much- a one bedroom apartment and everything was already packed). I’m not sure if the business uses other movers too (I hope they do) because the guy coordinating the move was great, it was just the guys themselves that weren’t. We ended up parting on good terms after I tipped them $300 for 2 hours of moving. Perhaps if UHaul didn’t create initial issues the rest could have been prevented, but there’s no way to know.

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Ryan S. (Reviewed on 7/3/2023)

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Michael L. (Reviewed on 7/2/2023)

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Dora M. (Reviewed on 7/2/2023)

They blamed Uhaul for not being able to get my ubox and deliver it, but Uhaul said it was their fault. Uhaul told me there was potentially another mover available, so I'm now trying to rebook with that company instead.

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Marla W. (Reviewed on 7/1/2023)

Charles Family Moving was on time and did an excellent job! They were friendly, hard working, and communicated well. Would recommend for a NYC move!

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Micah W. (Reviewed on 6/29/2023)

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Najeebuddin M. (Reviewed on 6/19/2023)

Both movers showed up late. One 15 min and the other 45 mins. One didn’t know it was a load-unload. Tried to contact the dispatch. He never answered or replied to my text. Once the worker got there they did an amazing job loading the truck. Once we got to the unload location, they wanted to leave my boxes in the garage instead of putting them in the house. All in all, they got the job done but it took them a little longer than it should have.

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Adrieene J. (Reviewed on 6/19/2023)

The staff was very helpful and Professional. Very good communication regarding the staff arrival.

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Sunil Y. (Reviewed on 6/14/2023)

Ben & Paul we’re absolutely amazing and worked really really hard. It was a very large job that I did not plan for correctly but they did everything they could to get it done within a reasonable amount of. Communicating with Joe was amazing as well, he was very accommodating, and just walked me through everything; very personable, I would definitely recommend Charles Movers) for all your needs(due to this experience, I highly suggest getting an job size estimate first so you can plan for the time and the crew size appropriately)

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Lisa Matthews P. (Reviewed on 6/13/2023)

Contacted them didn’t show up

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Mina A. (Reviewed on 6/10/2023)

Joe and his helpers were more than helpful and kind. I had a last minute cancellation with other movers and found Joe a day before and he was able to accommodate me. We ran into issues with my building but they were able to help load my belongings with ease. 10000000 percent recommend!

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Vivian D. (Reviewed on 6/3/2023)

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Haley C. (Reviewed on 6/1/2023)

They showed up an hour and a half late and the job was already done. We discussed that I would cancel this order and I would get a refund.

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Adam R. (Reviewed on 6/1/2023)

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shinyuan l. (Reviewed on 5/31/2023)

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Miad C. (Reviewed on 5/29/2023)

Very good guys, recommend to all!

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Darrell M. (Reviewed on 5/13/2023)

Hi there! I had a cleaner booked for two hours this morning. Yesterday I was texting with the provider to schedule a time, and they dropped off communicating with me and they won’t be able to make it here before I need to leave, which I informed them about yesterday. I can send a screenshot of the conversation if you need, but I’d like a refund. Thank you!

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Jennifer K. (Reviewed on 4/2/2023)

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sabrina d. (Reviewed on 2/26/2023)

These movers were very professional and went above and beyond. We were very well pleased. Will definitely use them on the next move.

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Robert P. (Reviewed on 2/25/2023)

The crew worked in the pouring rain and never lost their customer service approach. Great job! Great crew!

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Mercedes A. (Reviewed on 1/4/2023)

Joe and his partner were great! V communicative and was kind to endure I had a lock for my box. Great experience! And an easy move.

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Julie V. (Reviewed on 11/19/2022)

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Alex A. (Reviewed on 8/31/2022)

Number given is out of service. All other reviews say the mover never showed up.

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Sophie W. (Reviewed on 6/30/2022)

the movers no showed me

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Robert S. (Reviewed on 6/4/2022)

They never showed up and never contacted me. Every number that I was given to contact them was either wrong or did not work. I do not know why you guys are using them. All the reviews are terrible.

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Tiara L. (Reviewed on 8/15/2021)

The phone number given did not go to moving help, but another person's personal cell phone. Also, when I emailed the address given, I received no response.

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samantha t. (Reviewed on 7/28/2021)

I do not believe they are in business.

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ki beom p. (Reviewed on 7/19/2021)

The moving helper has stopped responding to me, ignored my calls, and has overall ghosted me

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Kyleen B. (Reviewed on 7/15/2021)

I couldn’t get ahold of them.

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Jeremy P. (Reviewed on 7/2/2021)

Helper did not show up

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Romain C. (Reviewed on 8/1/2019)

The movers never showed up. I need a refund.

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Tony P. (Reviewed on 10/2/2018)

I called them 6 times to confirm a time they would be coming and every time it went straight to voicemail. Left 2 voicemails and nothing. Not happy about this.

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Erin E. (Reviewed on 8/31/2018)

I needed assistance with moving 1 Large Sofa down a narrow staircase. The move was difficult but the 2 Movers were patient and open to my thoughts on the best way to get the Sofa out. I would use their Services again.

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ERICA W. (Reviewed on 5/6/2018)

Phone call goes straight to voicemail

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Ekaterina I. (Reviewed on 9/28/2017)

I scheduled this help late in the day the day before and the guy sounded hesitant. I explained that I needed someone for 2 hours by 1pm at the latest because I had to return my rental truck. He was unable to give me an exact time, he continued to say 12:30/1pm, tried 1:30/2p. I said that the time was no negotiable and if he couldn't do it, I'd try someone else. He said he'd be able to do it. I asked if he'd confirm the exact time in the morning and he said he would. By noon I hadn't hear from him, so I went to my storage unit and started doing the things I could do alone. I got a call at 12:21p saying he had guys in their way to me and they'd been in a fender bender and were waiting for the police to do a report, and that he'd try to find someone else and find out how long the guys would be that were originally on their way. At 12:30p he called back, apologized and said he didn't have anyone available before 3pm (and my truck was due back by 3:30p). I said I'd take one guy, o

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Tara K. (Reviewed on 9/1/2017)

Tried calling the number given to contact movers about scheduling a time and location for the move. When I call the number it rings a half dial and then goes straight to voicemail. Tried to call all day and got the same response.

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Miguel M. (Reviewed on 6/29/2017)

Nobody answered me.

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Andrew P. (Reviewed on 6/29/2017)

they said they were not available today

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Susan M. (Reviewed on 4/30/2017)

Nothing but good things to say. We will be using them next time we need a moving service.

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Tejan W. (Reviewed on 10/2/2016)

Was informed that the moving company will not be travelling to my location

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veronica c. (Reviewed on 9/30/2016)

Excellent moving experience. Professionals, courteous and mindful on stressful a move can be. Hands down, great experience.

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Miriam S. (Reviewed on 9/29/2016)

job was ubox deliver only. i told Will to be here at 8 for altside parking. he didn't arrive at uhaul until 8 when they were super busy. he delivered 925. wasted hour of my time. not at all satisfied

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Sirivishnu K. (Reviewed on 9/13/2016)

Sorry you weren't satisfied, we actually went out of our way to meet your starting time for 8am when our office opens at 8am; We waited at uhaul for about 45 min to an hr for your box and trailer.
Charles Family Moving

Great communication about arrival time days in advance up until they were at my door! Packed everything securely and they were very efficient. Extremely nice and treated everything with care.

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Kelsey K. (Reviewed on 9/6/2016)

Poor communication, un-professional. I think he basically scammed me by saying they only allowed one hour for loading V's the five the website says.

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Richard B. (Reviewed on 8/31/2016)

Sorry for the inconvenience but we in fact did communicated with you the day before and you specifically ask to have the unit drop off only because you were planning on keep it for a whole day
Charles Family Moving

Dropped off units, but did not know there were two units without me telling him. We loaded one while they were picking up the second and then they gave some story about not having time to take it back

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Richard B. (Reviewed on 8/31/2016)

We did not have a problem with taking back the units but after we made our arrangements we had other jobs scheduled accordingly but you wanted to change it last min which isn't fair to other customers
Charles Family Moving

Couldn't contact the company the whole day to confirm they were coming. Had to call Uhaul 5 times before they found a number that worked. 2 hours late and no call to notify me.

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Kendal P. (Reviewed on 8/27/2016)

When the movers actually arrived they were great. Professional, kind and proficient. However, couldn't contact the company the whole day and they were 2 hours late! Did not call to tell me.

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Kendal P. (Reviewed on 8/27/2016)

Great and will call them again

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Arun k. (Reviewed on 8/4/2016)

They were little late for the assignment but they caught for the lost time by bringing in an extra person and did a great job finishing up work on time. Will definitely call them again for move

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Arun k. (Reviewed on 8/4/2016)

Jason and kev were late by 1.5 hrs. However they showed up with a dolly and hand truck and moved swiftly to make up for the lost time. They took proper care during the move and communicated good.

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Sundar C. (Reviewed on 8/1/2016)

4 hours to move 80% of a one bedroom apt with 2 movers and myself. After, they deserted me to go to another job and had to finish on my own. Do not go with this company, damaged items and really slow

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Michael S. (Reviewed on 7/5/2016)

3 hours late with no communication

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Alexander B. (Reviewed on 7/4/2016)

I called 7 times and the mover did not answer

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Raj V. (Reviewed on 6/30/2016)

They were really patient when I had problem with the payment, and then really friendly and helpful.

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Alexis d. (Reviewed on 6/23/2016)

Very polite and considerate

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Laura G. (Reviewed on 6/13/2016)

They were so laid back, and they kept me updated constantly. Definitely gonma be a repeat customer.

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Claire G. (Reviewed on 6/2/2016)

We've waited 4 hours for movers to not show up please get here ASAP thank you

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Nick S. (Reviewed on 6/1/2016)

Two movers showed up, when ideally 3 would've be better. I helped move things for time's sake, but felt as though the movers got a bit lax towards the end. But they worked hard and did a fine job.

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Giorgio R. (Reviewed on 5/31/2016)

Always voice mail

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Wenzhi C. (Reviewed on 5/30/2016)

We will recommend this movers to others too.

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Jacquelyn c. (Reviewed on 5/15/2016)

Mani&Dre.Very nice/respectful.Completed job in 1hr out of 2 I paid. Took good care of my belongings. In general, great job. Concern was they came late 30/45 min respectively. I had a truck time limit.

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Julian R. (Reviewed on 5/6/2016)

This company did not respond to calls and never showed up at the UHaul location.

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Grey S. (Reviewed on 5/2/2016)

they arrived on time and stayed extra they were great

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Krysta B. (Reviewed on 4/11/2016)

Experience overall was satisfactory. Movers were several hours late although that was primarily due to U-Haul's poor communication over switching facilities they needed to pick the box up from.

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Christopher P. (Reviewed on 4/10/2016)

...and since then my plans have changed and require assistance to another location.

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Cassandre B. (Reviewed on 4/2/2016)

The guys at Grind Hard were great! Communicative, quick, and they were able to fit way more into the U-Box than I expected. Great company!

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Laurie I. (Reviewed on 4/1/2016)

thank you we appreciate your business and the opportunity to carry out the task at hand. Us here at Grind Hard Inc aim to put our clients 1st... Every move wont be 100% smooth but I guarantee we will
Charles Family Moving

Movers arrived late, but was able to still complete the move within the 2 hours estimated Move was overall smooth once they arrive. Ubox failed to unbolt the box for the movers.OR-BB1F4F26 Duplicate

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kimann d. (Reviewed on 3/30/2016)

Client lived in busy area had to circle 3x, client was hospitable, humble and willing to assist with unbolting ubox which uhaul location didnt do. Lengths were taken to secure lock+key client 4got.GHI
Charles Family Moving

This is a duplicate order. The movers were provided the Payment code for the job invoice: OR-98BCD059. Please refund this payment.

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kimann d. (Reviewed on 3/30/2016)

double order and bolted ubox situation is btwn uhaul and client not Us, only 1 payment code given no complaints the move went well thank you 4 the opportunity we appreciate your business here...
Charles Family Moving

They were efficient and polite. However, they were supposed to come at 12:00 noon, and did not show up until 4:00 PM. I have to ask for a partial refund because I was waiting around for four hours.

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sophie m. (Reviewed on 3/29/2016)

We apologize for the latness but it was a mistake on moving help website where we get all our clients orders and information. Because of that technical mistake it cause the crew to arrive at that time
Charles Family Moving

Very good

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kartik p. (Reviewed on 3/27/2016)

Very courteous, careful with our belongings, and were more than willing to get the job done to our satisfaction.

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melodye b. (Reviewed on 3/14/2016)

Showed up later than originally planned, but communicated their delay along the way. Very pleasant and helpful, experienced and fast. Done in under an hour to load and unload at the new location.

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Kyle N. (Reviewed on 3/7/2016)

Great job! Highly recommend!

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Jacob F. (Reviewed on 3/3/2016)

I have to admit at first I was concerned. They arrived late, but he communicated the delay& kept me updated on his arrival time. When I found out how they traveled from and how, I appreciated the

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BARBARA M. (Reviewed on 3/2/2016)

They arrived promptly as promised, even though we changed the time several times! They were friendly, very helpful, and extremely hard working. We would recommend them to anyone and everyone!

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Donald O. (Reviewed on 3/2/2016)

They kept me apprised of all decisions.. They worked quickly and steadily and got it done on time .. Love them will use and refer them again

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Tamara R. (Reviewed on 3/1/2016)

These guys showed up exactly when they were supposed to and did an excellent job loading up my truck. Thanks!

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Dimitri T. (Reviewed on 2/28/2016)

The guys were great. This is the second time using Grind Hard and we plan on recommending them to friends and family.

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Steven T. (Reviewed on 2/20/2016)

The moving helper never contacted me requiring me to change my moving date from sunday to next tuesday

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John C. (Reviewed on 2/20/2016)

Overall these guys were good once they arrived; 2hrs late due to a vehicle issue. I used them to pick up my Ubox & unload. They did great bringing it all up 5 flights. Manny & Kevin were great though.

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Brittney M. (Reviewed on 2/16/2016)

Manny, was very helpful and polite.

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Sharee A. (Reviewed on 2/13/2016)

Wonderful. I will use them again.

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Patricia W. (Reviewed on 1/30/2016)

Thank you for choosing our services
Charles Family Moving

Contacted them late in the day. They attempted to show that night, but we decided on following morning instead. GH are great movers, very professional.

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Alan N. (Reviewed on 1/22/2016)

Thank you for choosing Grind Hard Enterprise Inc.
Charles Family Moving

This was the worst move I've had in the city so far. Movers showed up 3.5 hours late. I had to call everyone demanding updates. Will never use this again. Telling everyone. Shame on you.

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lindsay m. (Reviewed on 12/4/2015)

the movers were great once they arrived. difficulty communicating with the company before hand. the said they could accommodate a 7:45am move time. then arrived at 11:30

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andrea l. (Reviewed on 12/2/2015)

Excellent movers. These guys go above and beyond. Second time using them.

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brian K. (Reviewed on 11/27/2015)

Excellent movers. They showed up early, stayed late, and moved an entire fragile load with ease. Highly recommended.

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Brian K. (Reviewed on 11/26/2015)

These guys seriously knew what they were doing. Hard workers, worked quickly and efficiently. I will definitely use these guys again.

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Leonardo M. (Reviewed on 11/22/2015)

Two guys were great, friendly and worked hard

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robert p. (Reviewed on 11/17/2015)

Great service and rates. Very helpful.

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Michael S. (Reviewed on 11/8/2015)

Manny was very good at keeping me informed when they we're running behind on another job. Was very personable and efficient and got my U-Box moved in, in under an hour.

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Kelvin P. (Reviewed on 11/2/2015)

Mover called at 9am day of move to say he would arrive in 30-45 min. At 11am he had not shown up. Repeated calls to mover, MovingHelp & U Haul resulted in NOTHING. No one provided any help and were in fact of noise what so ever. I will never use U-Haul or MovingHelp again & I intend to complain widely and vocally of the incompetence of both companies. I really feel this was a case of fraud & done deliberately since my account had already been charged!!!

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stever s. (Reviewed on 10/20/2015)

Nice, very helpful, attentive movers who helped us move out stuff into our apartment quickly and without any hassle. Thanks so much!!

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Mary A. (Reviewed on 9/30/2015)

Very friendly and helpful. Even went out of there way to get a lock for my U-Box. Thank you for services.

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david h. (Reviewed on 9/30/2015)

No complaints

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Victoria G. (Reviewed on 9/10/2015)

Very friendly and accommodating

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Casey S. (Reviewed on 9/4/2015)

Dre & Max were incredible! Quick, efficient, professional!

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Laura n. (Reviewed on 9/4/2015)

Max & Dre were absolutely WONDERFUL. We've done several cross country moves and by far they were the most personable, efficient, & fast team we've experienced. They made moving a very painless experie

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Laura n. (Reviewed on 9/4/2015)

Movers were late. They left my items on the sidewalk supposedly with a supervisor monitoring but I am now missing a brand new Electrolux vac and a DVD player. Truck was poorly packed as well.

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Maria K. (Reviewed on 9/3/2015)

We do apologize that the work wasn't done to your likings but I can assure you that none of your belongings were missing on our behalf cause a supervisor was there.
Charles Family Moving

Eric and Dre were excellent. They were efficient and executed the tasks with speed and alacrity.

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Thomas P. (Reviewed on 9/2/2015)

Were a bit hard to get a hold of. I called 3 different numbers to no avail. They arrived an hour late & appeared under the influence. However they never complained and did everything efficiently.

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Nancy S. (Reviewed on 9/2/2015)

We do apologize for the multi number callings with no available person to answer. It's busy this time around and do apologize for the lateness.
Charles Family Moving

They were confused when I asked them to drive despite having had paid them. Either way they were quick to find a solution. Thanks guys!

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Nancy S. (Reviewed on 9/2/2015)

GREAT--super nice guys who knew what they were doing. Underestimated how many things i had to move, they ended up working for an extra hour--went the extra mile. I'd recommend to anyone and everyone.

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Richard W. (Reviewed on 9/2/2015)

They called me to say that they will be late in 30 Min. after 40 min. I called them and they didn't answered the phone. After another 15 min. he contacted me that it will take him extra 30 min. (1 and half hours late!!!!). I told them not to come as I couldn't trust them any more and I couldn't wait anymore as I had to finish the loading on a certain time according the building regulations, I had to complete the work by myself with an help of 2 unprofessional guys that I ended to pay them more money and my furniture got damaged. I am expecting a full refund along with a compensation for the damage done to me. Thanks,

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Avraham R. (Reviewed on 9/1/2015)

They did good job

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Zhou G. (Reviewed on 8/28/2015)

They arrive late, but the work was done quickly and well.

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Micheli Mayumi K. (Reviewed on 8/26/2015)

The movers did excellent work. They unloaded ubox container carefully and quickly. Professional, friendly, and accommodating. Definitely will use this company again.

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Alimu X. (Reviewed on 8/25/2015)

Very nice people. But hope they can contact me a little faster. So i know they are aware of the job. I will recommend it to anyone who needs service.

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yenyu l. (Reviewed on 8/18/2015)

While it was a bit difficult to get ahold of the movers at first, once I got in touch it was fairly easy. Manny and Max were super helpful, alerted me at every step of the way, and got the job done.

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Alexander V. (Reviewed on 8/18/2015)

Wasn't able to schedule a last minute request

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Archana M. (Reviewed on 8/8/2015)

I contacted movers several times and received no response. One time I called I got an actual person. Lack of communication made me concerned, so I found another moving service.

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Arlene D. (Reviewed on 8/6/2015)

They were very accommodating. They worked around my truck fiasco which messed up the time of the move. They were courteous and professional. They worked hard and did their best to speed up the move.

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James B. (Reviewed on 8/3/2015)

The two men were amazing. Worked extremely hard and in a timely manner. They were able to fit everything in the truck very strategically. Highly recommend!

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Bridget P. (Reviewed on 7/31/2015)

I was really nervous about my move, but Manny and Max were great! It took a couple of calls to get in touch with these guys, but once I was able to talk to someone, everything went well.

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Ryan H. (Reviewed on 7/29/2015)

Manny and Kevin were very helpful and efficient.

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Lori M. (Reviewed on 7/29/2015)

The mover who showed up did a fine job. However, I was told before he arrived that I would only have to pay for an hour because the mover was late. They charged me for 2 hours anyways.

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Nathaniel H. (Reviewed on 7/16/2015)

They came 2 hours late.

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MURAT Y. (Reviewed on 7/6/2015)

They did a good job.

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William B. (Reviewed on 7/5/2015)

Great job, quickly done

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Matthew E. (Reviewed on 7/5/2015)

Grind Hard movers pushed my furniture across my newly finished hardwood floors causing 2 4 foot long scratch marks across my bedroom and living room. Absolutely ridiculous. Will never use them again

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Christine H. (Reviewed on 7/5/2015)

Worked hard and were helpful and courteous. But arrived more than two hours late and were not communicative.

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Samuel S. (Reviewed on 7/5/2015)

The two helpers sent for my move were very polite and helpful. However, several pieces of furniture got chipped, and some were placed in positions in the truck that seemed like asking for breakage.

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Benjamin L. (Reviewed on 7/2/2015)

They did a decent job. Didn't take any breaks for the 2 hour period and moved quite heavy furniture.

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Prateek G. (Reviewed on 6/30/2015)

Mannie and Dre (sorry if I'm spelling that wrong) were great, very quick and efficient and they even showed up early which was a huge plus!

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Jnelle O. (Reviewed on 6/30/2015)

Never contacted. Phone number went to voice mail and the mailbox was full. Skeptical this group is still in business.

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Amir J. (Reviewed on 6/29/2015)

Although an hour late, the guys worked very hard and were very careful when packing.

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Denny L. (Reviewed on 6/28/2015)

Manny and his partner were great! They arrived on time and loaded our truck carefully and quickly. Professional, friendly, and accommodating. Would definitely recommend!

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Shannon C. (Reviewed on 6/27/2015)

Guys were good, wish we had a third

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neil b. (Reviewed on 6/26/2015)

Came late. 1 mover was helpful and efficient. Second was laid back and tried to push as much work on the 1st. Took way too long to complete the move. Need note planning and show professionalism

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keerthi p. (Reviewed on 6/19/2015)

Great team! Very nice guys!

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Laura B. (Reviewed on 6/17/2015)

Thank you Laura B. It was a pleasure providing our services to you.
Charles Family Moving

Communication before the day of the move could have been better, but on the day of the move, they called to let me know their arrival time, which I appreciated. They got the job done well.

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Adam L. (Reviewed on 6/13/2015)

These guys are a life saver. As a transplant fresh from Cali, these guys made my move-in fast and efficient.

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Roland H. (Reviewed on 6/11/2015)

The movers were courteous. They came on time and completed the job. The 2 guys who were supposed to come did not come. 2 new guys without company ID came. However they were sincere in their work.

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Nirmala R. (Reviewed on 6/9/2015)

Good workers

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Freddy C. (Reviewed on 6/8/2015)

They were very good,mannerable and reliable. I plan on using this company again soon.

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Latifah H. (Reviewed on 6/2/2015)

Thank you Latifah H. for choosing our services!
Charles Family Moving

Hard workers! Thx!

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Lara W. (Reviewed on 6/1/2015)

Thank you Lara W. Grind Hard Enterprise Inc. appreciates you for choosing our services and we are glad to have helped you with your move.
Charles Family Moving

Excellent. Courteous. Prompt, if not early. 5 stars!

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Jennifer J. (Reviewed on 5/30/2015)

Thank you Jennifer J. for letting us provide you with our services.
Charles Family Moving

They were late but communication of their arrival status was maintained until they arrived. They were efficient and timely in the move.

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ann c. (Reviewed on 5/29/2015)

Highly recommend well

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Ziwei L. (Reviewed on 5/17/2015)

unable to reach grind hard with provided phone number (number disconnected). can't risk no one showing up to help.

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David T. (Reviewed on 5/8/2015)

thank u

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vera p. (Reviewed on 5/6/2015)

Cannot contact mover

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Avtansh S. (Reviewed on 5/4/2015)

I called them several times and left voice mails they never call me back. I ended up unloading by myself. Highly disappointed.

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terryl b. (Reviewed on 5/4/2015)

They really did a great job and handled the items in the truck with care. They were ~30 min. late and though I wish they had called to let me know, they made up the time and then some during the move.

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Joshua B. (Reviewed on 5/3/2015)

super job. Easily met my expectations and passed them! Would hire again.

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Raffi T. (Reviewed on 4/27/2015)

Excellent work. Met and exceeded my expectations.

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Raffi T. (Reviewed on 4/27/2015)

Professional, fast and courteous. I wouldn't hesitate to recommend them or to use them again.

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jonathan s. (Reviewed on 4/8/2015)

The guys showed up a bit late, due to traffic, but were professional and very efficient. Even when dealing with a tricky storage unit, they never complained. All in all a great experience!

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Kimberly C. (Reviewed on 3/30/2015)

Called many times Grind Hard 347-785-0331 just goes straight to voicemail..

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Rebecca R. (Reviewed on 3/26/2015)

Called them 3 times in 3 days with no response. I'll book through another.

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Timothy R. (Reviewed on 3/26/2015)

They were professional and did an excellent job. I would use them again and recommend their services to others.

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Jordan K. (Reviewed on 3/21/2015)

The movers bumped a few items during the move...mostly some chairs against walls or doors, but once I made the suggestion to be more careful they abided.

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Joseph B. (Reviewed on 3/15/2015)

Phone went straight to voicemail and have not received a call

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Michael G. (Reviewed on 3/14/2015)

GREAT

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kenneth f. (Reviewed on 3/13/2015)

Worked very well. They knew what they were doing.

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michael l. (Reviewed on 3/9/2015)

Fast and quick

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NAVEEN G. (Reviewed on 3/7/2015)

Besides them being late... they was awesome with the moving part very friendly.. I would recommend them

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taesha C. (Reviewed on 2/28/2015)

Moving helper didn't contact me within 24 hours. Didn't reply my calls immediately. So I moved by myself thinking they won't contact me. But in the night they called. I was not happy with them & I told I don't want their help.

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Vishnuvardhan R. (Reviewed on 2/20/2015)

movers never showed up. no one called . extremely unprofessional.

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Cynthia P. (Reviewed on 2/12/2015)

Excellent

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Tiashawna H. (Reviewed on 2/12/2015)

good

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James M. (Reviewed on 2/9/2015)

Great work once they got there, but over three hours late.

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Sarah S. (Reviewed on 2/5/2015)

At the last minute, I asked Joseph to move up my move two days early due to an impending snow storm. He endeavored to accommodate me. Will and Manny showed up and got the job done. I'd recommend.

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Francis M. (Reviewed on 2/3/2015)

They are very efficient

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Rachel F. (Reviewed on 2/1/2015)

Movers were late but once they arrived they were efficient and work well.

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Brian J. (Reviewed on 1/31/2015)

The movers showed up 2.5 hours late. That said, once they arrived they were careful and efficient and completed the move quickly.

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Claire S. (Reviewed on 9/27/2014)

Showed up pretty late. Could have been much more efficient in moving.

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David K. (Reviewed on 9/17/2014)

They were nice and did a decent job.

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JOH H. (Reviewed on 9/2/2014)

Waited for over three hours and no one showed. Horrible service. Will never use moving help again.

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Samantha S. (Reviewed on 9/2/2014)

My 2-man crew from Grind Hard Enterprise made my stressful moving day much easier. I'd had issues with Uhaul and ended up being late for the appointment, but the guys finished in record time anyway!

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Ashlei B. (Reviewed on 9/2/2014)

Manny and Jason were my movers and right away they were extremely professional and knew exactly what they were doing. They assessed what needed to be done and got working right away!

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Danielle C. (Reviewed on 8/31/2014)

Professional and efficient.

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Matthieu W. (Reviewed on 8/23/2014)

Will and Tristan were excellent. Carried my stuff into my fifth floor walk up, no complaints. My neighbors even told me how nice they were. Only complaint is that Joe was hard to reach for scheduling.

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Russell K. (Reviewed on 8/20/2014)

Very proactive and helpful, will use then again and definitely will recommend them. They turnes a stressful day into an easy one

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Angela B. (Reviewed on 8/19/2014)

Charles and Manny are great guys! They moved our apartment without a scratch. They are very kind, strong and hard workers. Great job guys! All 5 star.

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Sinan O. (Reviewed on 8/13/2014)

Charles was my driver. He knew his way around the city, and he knew how to park that 10' van on the street so that one other car could still get by, and we could unload close to the building.

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Susan S. (Reviewed on 8/8/2014)

Charles and Tristan were super! They have clearly done this before. I will use them again when it's time for the next move. Thank you!

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Susan S. (Reviewed on 8/8/2014)

it would have been great to know earlier than the day before that it was labour only and that they didn't bring any equipment. I was moving so everything was already packed. otherwise that it was good

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Carla G. (Reviewed on 8/6/2014)

This was one of the worst experiences that I have ever had. The "crew" showed up six hours late for a scheduled noon appointment, and only after calling numerous times throughout the day.

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Jeff S. (Reviewed on 8/4/2014)

G.H.E apologizes for any inconvenience and dissatisfaction that you had with company's services. We've had a crazy and hectic work week dealing with shortage of crews and van wreckage that day of job.
Charles Family Moving

The two gentleman that assisted us were early, never intimidated by the challenges we presented and were funny and nice. Finished the job early.

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Zachary H. (Reviewed on 7/29/2014)

Careful, considerate, efficient, friendly...these guys are amazing. Couldn't be happier with their service. Next time I move I will surely hire them again.

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Anthony A. (Reviewed on 7/27/2014)

Charles and Tristan were incredibly helpful! They did an amazing job packing and organizing the boxes. I highly recommend them.

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nicole n. (Reviewed on 7/24/2014)

The movers were very helpful and professional.

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Sohomjit R. (Reviewed on 7/22/2014)

Charles and Tristan were extremely friendly, professional, and hard working. They were also courteous with the other people in my building as we needed the elevator. Thanks Grind Hard!

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Kathleen R L. (Reviewed on 7/11/2014)

Grind Hard was the most expensive and highest rated company. They were complete disaster. Joe (I believe the owner) is far away from being professional and a lazy person with a very poor communication

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Erdem K. (Reviewed on 7/11/2014)

The movers were nice and helpful once they arrived, but they were over 30 minutes late. They called 5 min. before the scheduled working time to say they'd be late, but I wasn't expecting 30 min delay.

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Kelly T. (Reviewed on 7/10/2014)

they arrived about 45 mins late, but i wasn't charged extra. they were very nice, but could've been a little bit more time efficient in moving things out

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sara r. (Reviewed on 7/8/2014)

Nice job charlie and tristen. Was impressed by their professionalism and always had a smile on face.

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Sudhir Z. (Reviewed on 7/8/2014)

The two movers were great -- I definitely recommend them! They called to inform me that they were running late, and when they got here, they worked hard the entire time.

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Alyssa F. (Reviewed on 7/8/2014)

These guys made moving fun. They will protect your belongings . . . And you will feel the process is less stressful bc of their positive attitude.

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Lesley B. (Reviewed on 7/7/2014)

They were very helpful in moving my things and making sure I had what I needed. Very nice guys!

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Kristen S. (Reviewed on 7/7/2014)

Although very friendly, every piece of furniture moved was damaged to some extent. We asked repeatedly that they wrap everything. We supplied the means to do so. Yet they did not comply. Very upset.

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Oliver B. (Reviewed on 7/6/2014)

They arrived early and got the job done quickly and efficiently. Nothing more you can ask for

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Basssey E. (Reviewed on 7/6/2014)

Great friendly movers. Worked efficient and handled my belongings like there own. Thanks

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Nicholas P. (Reviewed on 7/2/2014)

We just needed 2 movie helpers (Jason and Marvin) who were trully amazing : efficient, nice, fast, Professional. A real pleasure.

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david a. (Reviewed on 7/2/2014)

We just needed 2 movie helpers (Jason and Marvin) who were trully amazing : efficient, nice, fast, professinal. A real pleasure.

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david a. (Reviewed on 7/2/2014)

These guys were fantastic! The move was into a 4 story walkup-they handled that with no problems. The truck was empty and everything moved in less than 2 hours. I would definitely hire them again!

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David W. (Reviewed on 6/29/2014)

Extremely happy with these sweet hardworking guys! Anyone (myself included) would have thought I had too much furniture for one ubox, but they cleverly carefully found a way to fit it all!!

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Andrea W. (Reviewed on 6/26/2014)

Yes, they were polite. Even thought they were late but they called and apologized for that. There was a minor accident during the handling of the furniture but they took responsibility.

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Ali S. (Reviewed on 6/25/2014)

The guys worked incredibly hard during the hottest day of the season thus far. They notified me in a timely manner that they were running a late and once they arrived they worked hard.

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Mark S. (Reviewed on 6/22/2014)

Professional, on time, efficient, handled belongings with care, and friendly. Would use them again.

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Martha P. (Reviewed on 6/16/2014)

They were excellent I would reccomend them to any one. This service is a great idea.Go grind hard! The men were great!

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Virginia E. (Reviewed on 6/15/2014)

They were absolutely fantastic and I would hire them again in a second and have referred friends

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Jennifer N. (Reviewed on 6/3/2014)

What nice guys. I was very impressed with the ease with which they worked together to move me! They were courteous, helpful and hardworking! I would hire them again!

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Lindsey G. (Reviewed on 5/31/2014)

Joe and company was great! He communicated well and it was easy to contact him. They listened to us and took their time. They handle our furniture and things with care. I would recommend this company

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Joseph L. (Reviewed on 5/28/2014)

Hard workers made it up my 5 story walk up.

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Brendan H. (Reviewed on 12/10/2013)

Great guys. Kept communication open when they were running late, which turned out to be ideal for me. Very courteous and diligent about their work. Recommend it to all.

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Ellada A. (Reviewed on 10/29/2013)

Emmanuel and Alex were great. They were very nice, hard working, careful with our things, and professional. Everything arrived in good shape. Would definitely recommend.

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Ann L. (Reviewed on 10/1/2013)

Joseph kept me up to date about his ETA and started working as soon as he arrived. Made light work of a full 10ft truck....not a scratch on anything. Will DEFINITELY be calling them again.

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Samantha K. (Reviewed on 9/30/2013)

Super nice and patient guys and very careful with my things. Would definitely recommend!!!

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Robyn R. (Reviewed on 9/28/2013)

They sent 3 helpers instead of 2, who worked really hard to make sure everything fit. And they were really nice guys. Highly recommend!

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Daniel M. (Reviewed on 9/24/2013)

The guys did a great job, I would use them again.

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Jonathan A. (Reviewed on 9/3/2013)

Fast and professional, unloaded my full SUV in less than an hour. However, there were some communication problems that resulted in a delayed appointment, but service was great once provided.

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Joey T. (Reviewed on 9/1/2013)

My experience was one of the best Andre and Emmanuel were awesome they load n unloaded everything they always so professional they knew that moving is a hard thing and always made me stress free(Jenny

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Rafi G. (Reviewed on 8/31/2013)

My rental driver was Andre he's a professional he drove so smoothly that the furniture didn't move at all. Thank you for everything. I would really recommend to others.

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Rafi G. (Reviewed on 8/31/2013)

I was pleased with my helpers Andre and Emmanuel they made me feel comfortable with the move They handle my furniture with Care They are the best and John always so polite.

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Rafi G. (Reviewed on 8/31/2013)

Great job and friendly too. Thanks

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bentzion t. (Reviewed on 8/30/2013)

These guys were wonderful! Everything went smoothly. They were on time, nice, professional, and extremely hardworking. Highly recommended.

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Anthony M. (Reviewed on 8/23/2013)

The guys at Grind Hard were the best movers we have ever used. They were on time, friendly, courteous and extremely hard working. We HIGHLY recommend using this company for your moving needs.

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Kevin S. (Reviewed on 8/12/2013)

These guys were so nice! They were communicative when I called with travel updates and arrived promptly. They unloaded my truck really quickly and efficiently. I would 100% use them again!

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Kelly H. (Reviewed on 8/7/2013)

Joseph and his crew were VERY nice and my move was completed to my satisfaction. However, Grind Hard lack professionalism. They arrived 1 hour late and communication was difficult.

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Adnan L. (Reviewed on 8/2/2013)

thanks

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Yuri G. (Reviewed on 7/30/2013)

Our movers were absolutely wonderful. They were respectful, efficient, and patient. They approached any problem with professionalism and calmess. They made our move the easiest we've ever had.

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Jennifer C. (Reviewed on 7/15/2013)

Super sweet and hard workers ;))

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Teneeshia G. (Reviewed on 7/11/2013)

Thanks for using our services. Joseph
Charles Family Moving

I highly recommend! They were very accommodating. My move was difficult since I lived on the 5th floor, no elevator and it was hot. They handled the elements like professionals. I would use them again

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Tasia J. (Reviewed on 7/6/2013)

Thanks for using our services. Joseph
Charles Family Moving

These guys were really great. My roommate and I were all over the place and they were really patient and helpful and very nice. They arrived a little late but stayed plenty later to help us finish the

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Wende D. (Reviewed on 7/3/2013)

Thanks for using our services. Joseph
Charles Family Moving

Some of my things are missing !!

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MALIK A. (Reviewed on 7/3/2013)

At Grind Hard Enterprise we respect our customers and their belongings. If you feel your items were stolen please call us immediately so we can proceed with an investigation. If your claim is found valid you will be fully reimbursed. You didn’t even mention dissatisfaction upon completion of the job.
Charles Family Moving

The movers were very nice and started work right away. They did arrive late but made it up by working fast.

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Enakeme B. (Reviewed on 7/2/2013)

Thanks for using our services. Joseph
Charles Family Moving

My Boyfriend and I wish we could rate them higher than five stars! They were wonderful! Great help! Very professional! Recommended

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Benee W. (Reviewed on 7/1/2013)

Thanks for using our services. Joseph
Charles Family Moving

Moved from Manhattan to Brooklyn. Excellent. highly recommended

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Ben S. (Reviewed on 7/1/2013)

Thanks for using our services. Joseph
Charles Family Moving

They were amazing.. They did the job as professional. Moreover, they are very respectful! I definitely recommend them. It is not everyday you'll find good quality at a cheap rate!

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Shannon P. (Reviewed on 6/28/2013)

Thanks for using our services. Joseph
Charles Family Moving

Quick 2 hour move. Nothing broken or damaged.

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Tiwirai M. (Reviewed on 6/24/2013)

Thank you for using our services.
Charles Family Moving

They called immediately after I placed the order and again the night before the move. They arrived 10 minutes early. They were courteous and professional.

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Linda C. (Reviewed on 6/22/2013)

Thank you for the review
Charles Family Moving

Charles Family Moving

Customer Reviews