Customer Reviews for Zimbardi Electric Inc
(U-Haul Neighborhood Dealer)

169 reviews

5085 Rte 353   Salamanca, NY 14779
(This dealer mailing address is Salamanca but is technically in Little Valle)

(716) 801-4272

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 801-4272

5085 Rte 353
Salamanca, NY 14779
(This dealer mailing address is Salamanca but is technically in Little Valle)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 10 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Lot where truck was parked was a bit muddy and I was unsure where to stop in to check in initially. Overall though the process was very quick and professional

Bryce Taylor 
Rating:
5.0

Customer did not leave a comment.

Dennis Seekins 
Rating:
5.0

Customer did not leave a comment.

Aimee CARPENTER 
Rating:
5.0

Fantastic service, efficient, on time and ready when needed! Thank you!

Harris Economou 
Rating:
4.0

Customer did not leave a comment.

DARWIN GULSTROM 
Rating:
5.0

The metal part where you thread the straps was so rusted we couldn’t turn the ratchet. We lubed it ourselves and got it in working order. The drivers side tire had 8psi in it and barely made it home where I bought it to the recommended 65psi. The amount of money it costs to rent one of these you would expect it to be ready to go and in working order.

David Coombs 
Rating:
5.0

Everything was fast and easy no improvement necessary.

Timothy Dineen 
Rating:
5.0

Customer did not leave a comment.

Michael Harris 
Rating:
5.0

Customer did not leave a comment.

Robert Gerst 
Rating:
5.0

Customer did not leave a comment.

Michael Johnson 
Rating:
5.0

Customer did not leave a comment.

Nancy Napolitano 
Rating:
1.0

Customer did not leave a comment.

Kari Stanbro 
Rating:
5.0

The location and staff were excellent.

James S Campbell 
Rating:
5.0

Customer did not leave a comment.

Cindy Wilson 
Rating:
5.0

It was a great rental experience. Tim was very helpful

Cindy Erhart 
Rating:
4.0

Customer did not leave a comment.

John Alberti 
Rating:
4.0

Dropped off in morning and office was closed. Turned trailer in via the app. Easy.

Chris Harter 
Rating:
5.0

Customer did not leave a comment.

Jennifer Chapman 
Rating:
5.0

Customer did not leave a comment.

Dan Palmer 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Walker 
Rating:
4.0

Customer did not leave a comment.

karen skinner 
Rating:
5.0

Customer did not leave a comment.

ken morris 
Rating:
3.0

I was charged an after hours fee of $20 and was quite upset because never knew of the fee, returned it 2 hours before I was supposed to WITH more gas than what I received it with. I tried calling uhaul 1-800 they returned my call but call was interrupted somehow and representative hung up on me. By using the app made a mess. I won't ever book again this way

Lani Hill 
Rating:
5.0

Customer did not leave a comment.

James WILLIS 
Rating:
5.0

Customer did not leave a comment.

Michael HarrisHarris 
Rating:
3.0

When I made the reservation it was to pick up in Yorkshire NY right down the road from where I was moving my mom from. It was changed not by me to pick up van and trailer an hour out of the way. They also had the wrong trailer on. Made things more difficult then they needed to be

Tim Downer 
Rating:
5.0

Cartesian bonanza!

William Downie 
Rating:
5.0

Post a sign with directions on where to park trailers and vehicles.

James Willis 
Rating:
5.0

Customer did not leave a comment.

Gloria Milan 
Rating:
5.0

These guys were great. I don't thing the office is always open, but they will be there promptly for your pick-up time.

James Covi 
Rating:
5.0

Customer did not leave a comment.

Dolores Kress 
Rating:
1.0

Learn how to talk to paying customers, don't threaten to call the police, because of extenuating unforeseen circumstances. Have a little empathy, and don't belittle customers because we couldn't unload a 10 foot truck because I had to address my personal vehicle,that had two blow outs late the night before while my wife unloaded the truck herself while watching two little children. My wife and I and our family will never use uhaul ever again.

KRISTY SICIGNANO 
Rating:
1.0

Don't make them drive 50+ miles to pick up their truck

Kelly Marczynski 
Rating:
5.0

Customer did not leave a comment.

Chris Oppelt 
Rating:
5.0

Nothing! Tim and Gary are terrific! I will definitely be recommending them to my friends!

Valerie Nesset 
Rating:
4.0

Windshield was cracked at the top.

Amy Saxbury 
Rating:
3.0

From the time we booked the rental we ran into numerous issues which customer support was unable to address multiple times. At the time of booking, I was NEVER asked what my drop off location was. Which gave us issues. When I called to attempt to change it, no one could help me. I kept getting transfered back to the main hub and everyone was rude. The only person that helped was someone named Jessica. I found out the day before pick up that it was moved to Flatbush which is no where near where I live. So again I had to call and deal with attitudes and poor customer service. The last person was finally able to help. I would never rent another UHAUL ever again as long as I live.

bryan SICIGNANO 
Rating:
5.0

Customer did not leave a comment.

Stephen Paskuly 
Rating:
5.0

Customer did not leave a comment.

Joshua Miller 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN OLSON 
Rating:
3.0

Again, the app didn't recognize we were at the location and it would have been over 30 minutes to talk to help, so we just took pictures and left the keys in the dropbox. The next day, they called thinking we hadn't returned. The app GPS needs some serious work for the 24/7 system to work properly.

Jack Leasure 
Rating:
4.0

The lights on the trailer only worked once in a while. I repaired one obvious wire connection that had corroded away but it didn't fix the problem. the trailer probably needs a whole new connector put on the wiring harness.

lee sluga 
Rating:
5.0

The driver side wiper blade needed to be replaced.

BRAD SANDE 
Rating:
5.0

Easy drop off

Riley Ogorman 
Rating:
5.0

Customer did not leave a comment.

Randi Nestell 
Rating:
5.0

All persons were very helpful. First time experience driving Hal truck.

Linda Crouse 
Rating:
5.0

Customer did not leave a comment.

Melissa Pritchard 
Rating:
3.0

Customer did not leave a comment.

Lois Lichy 
Rating:
5.0

The service was fantastic, very nice people. Although there was a change from my original rental plans it worked out just fine. I will be doing business with u again. Thanks.

Christine Platon 
Rating:
1.0

Customer did not leave a comment.

ZEESHAN KHAN 
Rating:
4.0

Only decent part of this process we’re the people here. Never again.

Emilie Nobles 
Rating:
4.0

Drop off location people were helpful. The only helpful people about my entire moving experience with uhaul.

Emilie Nobles 
Rating:
1.0

Reserved trailer was not available at original location in Olean NY. We had to drive 30 minutes to other location. Reserved trailer a week in advance, to receive it at 0800. Ending up receiving trailer after 4PM at the other location. Very poor scheduling and this is not the first time UHaul has done this sort of thing. We had no other choice to rent a trailer. I won't recommend UHaul unless absolutely need to rent a trailer.

LYNDA KING 
Rating:
5.0

All my sons stuff got wet and his new couch and love seat were soaked he also had brand new snap on tools and toolbox the tools were still packed all his Clothes had to be washed again. He said he is still trying to get the smell out of the couch

KALEBELISHA BOWERS-SEEKINS 
Rating:
4.0

Customer did not leave a comment.

Allan Ormond 
Rating:
3.0

Customer did not leave a comment.

Warren Krull 
Rating:
3.0

Customer did not leave a comment.

RICHARD TYGER 
Rating:
5.0

I dropped it off on Sunday so no one was there. They’ve been very helpful in the past.

NEAL C WESTENDORF 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MOORE 
Rating:
5.0

Customer did not leave a comment.

Cedric Manganiello 
Rating:
5.0

I had a hard time getting the lockbox number and code for the key. i DId not receive the email. The rep had to manually imput information and give it to me.

beverly hoyte 
Rating:
5.0

Highly recommend

REBECCAA WEAVER 
Rating:
3.0

Customer did not leave a comment.

TENA KOVES 
Rating:
4.0

Customer did not leave a comment.

JOSEPH BUDZINSKI 
Rating:
5.0

Customer did not leave a comment.

JIM MARTENS 
Rating:
3.0

Customer did not leave a comment.

james dean 
Rating:
3.0

Customer did not leave a comment.

TRISHA KUCZYNSKI 
Rating:
5.0

Terrible. Put “watch your step” and light up the stairs in the 26 foot truck. Gentleman was very very nice and welcoming. Thank you. You were the only good thing about this experience with uhaul.

Jessica Cottone 
Rating:
5.0

Customer did not leave a comment.

Laura Hickey 
Rating:
5.0

Customer did not leave a comment.

KEVINA BETZ 
Rating:
3.0

Customer did not leave a comment.

AARON JAMES CRANE 
Rating:
5.0

Customer did not leave a comment.

DUANEM FULLINGTON 
Rating:
5.0

Customer did not leave a comment.

Brandon Clifford 
Rating:
5.0

Customer did not leave a comment.

Earl Will 
Rating:
3.0

Customer did not leave a comment.

John Hughes 
Rating:
5.0

Customer did not leave a comment.

valerie grube 
Rating:
5.0

Customer did not leave a comment.

valerie grube 
Rating:
5.0

Customer did not leave a comment.

Dave Bouchard 
Rating:
3.0

Customer did not leave a comment.

Kristine Germain 
Rating:
3.0

The personal was very helpful and courteous. They felt concern for my contents getting wet yet said I needed to deal w corporate.

elaine northrup 
Rating:
5.0

The rental team was great. Very clean and well running truck. Definitely, value was there for the money. Not sure why you can't reserve ahead of time that guarantees my rental. Seems U-haul corporate can override any reservation and remove the truck I reserved ahead of my pick up time. When you are moving you need the guarantee the truck will be there.

David Klausman 
Rating:
5.0

Great service

paul knapic 
Rating:
3.0

Customer did not leave a comment.

Kristyna Martynowicz 
Rating:
1.0

Customer did not leave a comment.

Greg Gasiorczyk 
Rating:
5.0

Customer did not leave a comment.

Anthony Schabloski 
Rating:
5.0

Customer did not leave a comment.

Kathy Frederick 
Rating:
5.0

I lined up a 15’ truck for Monday 8/17, on the online system. It was stated it would be there. It was NOT. Zimbardi’s U Haul facility took GREAT care of me at the last minute and got me a moving truck as I needed it right away. Great job Tim! Thank you!

DONALDJAMES HOWARD 
Rating:
5.0

Nothing that I can think of all went well.

Mike Nosal 
Rating:
5.0

Good experience, trailer was clean, check out went well, rerun went well

STACYALAN BODDER 
Rating:
5.0

Thumbs up

Joe Lyford 
Rating:
5.0

They were closed when we dropped our unit off. They’ve been quite helpful in the past.

Neal Westendorf 
Rating:
5.0

Customer did not leave a comment.

Jim Hurst 
Rating:
4.0

Customer did not leave a comment.

MARYLYNB BUTLER 
Rating:
5.0

Customer did not leave a comment.

Danielle Hall 
Rating:
5.0

I have not one complaint. When we need to rent something, we always go here.

KAREN HOWELL 
Rating:
5.0

Customer did not leave a comment.

Lisa Marin 
Rating:
1.0

I cleaned out the truck inside and out. The back was clean, the interior was clean and they charged me 25.00 for cleaning !! They're just a drop off center. They're never open. They don't answer their phone. The last time I had to drop off a rental there they charged me for gas. I made sure the gas was beyond what it was when I rented the vehicle. This place charges for anything they can.

lynn montour 
Rating:
1.0

No one was there. The building was open with no one in sight. I had to use the key drop and now I'm getting charged for not having enough gas it.

lynn montour 
Rating:
5.0

Customer did not leave a comment.

SHANNON VANSICKLE 
Rating:
5.0

Customer did not leave a comment.

Verna John 
No reviews have been submitted for this location.

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