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JON B
Customer Reviews for Your Storage Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Had some difficulty with the mobile check in and will probably not use that method again.
David SThe uhaul virtual customer service and identity verification process were both unpleasant.
Robert HI was overcharged and would like to be refunded for the overcharge.
Jose DMy experience was excellent, great customer service, staff accommodating and extremely polite, professional, knowledgeable.
JOHN MAnother forced destination to drop of truck when their is one a whole lot closer to my new home. No one was their during normal business hours to drop off truck.
Traci CHorrible customer service. The lady working at the counter was rude, not helpful, and appeared annoyed that I asked questions. I was unable to leave my car parked in the parking lot because, “There is no room”, yet there were no other cars in the lot besides the employee’s and there were no customers because I had picked up the one and only truck that was there. I would not recommend this location based solely on the employee I was in contact with.
Angela SEverything was quick & easy Equipment all worked well Smooth sailing Thank you!
Jose RHire a new staff. Staff was very unprofessional. Customer service was trash.
J-Shamma TGreat customer service
MATTHEW BThe staff was great but the UHaul app IS HORRIBLE.
MARIO HAbsolutely not. I will never recommend this location. Very, very, bad instructions. I lost (wasted) an hour and a half today because of their terrible directions. The mobile pickup was handled very, very, badly!! Terrible instructions! Terrible, terrible directions!
Shawn OThe truck performed very well. It had dog hair in it, and had a nasty intermittent smell. It did the job, though. Not unhappy, but there is easy room for improvement.
Keith Myou guys are always the best!!! thank you for always being right down the street lol you guys make life more efficient!!!
Renee JKeep up with the excellent services.
Liberato PRented a dolly that was never given. Uhaul truck had a check engine light and the person working turned off vehicle and turned it back on and said we were fine. We were traveling from Texas to Illinois and basically putting our life in the line while we were moving for 18 hours. Vehicles alignment was also having issues vehicle was swerving in the road and vehicle was shaking I would like a discount due to this issue since we risked everything.
Peyton LUhaul truck looked dirty from previous use. Wrappers and dirt on the floorboard. Only complaints.
Eduardo FBetter customer service.
Aundria SThe truck seemed like the transmission was going out so it was not in tip top shape,and the online checkin app didnt work so we ended up paying the 20 processing fee because of it.
Rosemary AIt took longer to use the uhaul app process. I used it because I thought it would be quicker than doing the process at the counter. Next time I won't use the app and won't recommend it unless it's improved.
Bonnie MThe only issue was the small parking area.....
Latonya Bno look at notes no uhaul recommendation from me - I work for government 31 yrs this is unprofessional and intent to pass this on to my intent to pass this on to my this is unprofessional and intent to pass this on to my business associates wayne from corporate was only person that was professional and helpful general manager in corpus what rude and uninterested in my situation
Linda LKEEP DOING WHAT YOU ARE DOING.
Rolando HThis store location was the third pick up site identified and provided the truck and was 10 miles from the starting apt location - Had the procedure been to contact the de Zavala store then the truck could have been reserved at the preferred store location.
Scott WHello, Reference contract number 24821535, I was billed $10 for appliance dolly and $7 dolly. Attendant at storage facility stated he did not have an appliance dolly and I only used the $7 dolly. He stated he could not fix contract since order was done through app. I’m requesting a $10 credit for no appliance dolly. Thank you, Trinidad Manriquez 210-569-9890
Trinidad Mgreat customer service
Robert VThe man that helped me was so nice! He made sure I was happy when I left! Thank you so much!!
Reina JThey are very flexible to our needs
Fred PThe location was good and the staff was friendly. But I will not be using uhaul again because when I turned it in I was charged a mileage overage that I shouldn’t have had. Either the original mileage was incorrect or the estimate was wrong. Regardless, I will rent elsewhere moving forward. This was my third one-way rental in about 6 weeks and I’ve always turned equipment in timely and in good condition.
Terry KEverything went so smoothly! All our questions were answered and the pick up was simple.
Susan KCongested parking
Andrew TThe staff were friendly and professional. We had an excellent customer experience.
James NYou switched the location and it costs me more in mileage. If you are the one changing location, you should compensate me for the extra miles and time. It is unacceptable that you charge us.
Judith jThese comments are directed to uhaul and not to this specific rental location. Overall, insignificant in my overall experience. I got the truck and worked with awesome people to get it. Renting was smooth and painless. Highly recommend! That said... 1. The website was straight forward and simple in creating an appointment and checking in; however, navigating it to make changes was not as easy. Finding a phone number or email to directly communicate to the rental location became frustrating. The requirement to make changes by the day before pickup felt restrictive in my overall needs for the rental. 2. My reservation was canceled (not by me) 30 minutes after it was scheduled. Honestly, not a problem. I just wish that was a little more clear when making the appointment. 3. The website was not up to date on where my rental was available for pickup. I called beforehand and was told my reservation location had no trucks at all as they were under construction.
Wesley Slast time the truck is a little dirt on the floor and doors need a lub on they and the rest on service god and the price for rental a truck is nice and affordable,thanks guys make me my next rental with yours
andres fWell, maybe if the entrance to the facility was not on a very busy street.
grover lFrom the online site, it was not clear that the location had nothing other than the truck. I needed additional items that were only available at a full service store. The truck was in good shape and I drove it 1300miles in 3 days.
James HOutstanding customer service. Way to go team!
Mary AEverything was running smoothly until employee could not open keypad lock in the truck delaying departure. Take time to train employee on that matter.
Juan MThe courtesy with which the staff treated me (Veronica and Stephanie) was exceptional.But the truck I used, ID - DC3310K, had not been properly maintained. While it drove well with satisfactory comfort level in the cabin, IT WOULD FAIL DMV's INSPECTION for the following reason: the headlights were completely out of focus with the high-beams non-functioning. My return drive was at night using 290W to 281S from Austin to San Antonio. This route is not lit up like an interstate and was thus harrowing to drive on in this truck. I had not been informed of the defect when initially renting the truck but I did inform Stephanie of the problem after I returned the truck. I believe she made a note of this and I hope the defect is fixed. But the onus is not on her. It is on U-Haul to ensure all your vehicles are safe for the customers.
dennis cEmpyolee was absolutely great to work with.
Michael bthis is a storage unit/minimal uhaul rental place, was told I would need to drive to 2nd location to get tie down straps. Requested they (uhaul) they do that for me as I was flying in from out of town and arriving directly from airport to pick up uhaul. they couldnt do that. purchased tiedowns from home depot. they person I talked too was on 1 800#
frank gThank You!
Alvaro GKeep doing what you have been doing. I must confess that the agent at 6414 San Pedro was very cordial and polite and through our interaction and he made sure my needs were met... will recommend anyone at anytime to this location-
reginald lWhen you rent a unit out for a daily rental, don't charge 2 days because you kept it for 8.5 hrs, a day is 24 hrs!!!!!! Or charge by the hour then.
John PLearning how to streamline the wait time.
Kim GThe drive ways would not accommodate a 26' truck and after finally managing to get the truck to unit the man tells me that the facility is not designed to accommodate trucks over 15'. If he had told me this when I showed up I would have changed storage locations.
Norman BGood and fast service
cassandra eGood service
Maria E