Customer Reviews for Yes Dog Auto
(U-Haul Neighborhood Dealer)

32 reviews

2521 Nerren Dr   Silsbee, TX 77656

(409) 489-4927

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(409) 489-4927

2521 Nerren Dr
Silsbee, TX 77656

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Patsy Jamieson 
Rating:
1.0

Have a clean truck with gas in it and actually have the equipment dolly that was requested!

John Schindler 
Rating:
5.0

My U-Haul rental rep was Chad at Yes Dog Auto Silsbee,Tx. was amazing. He was very polite, accommodating and will help you anyway he can, even being available by phone. I highly recommend him for any U-Haul rental needs. I will definitely use them again!!!

RHONDA FER 
Rating:
5.0

Nothing to note

RICHARD REYNOLDS 
Rating:
5.0

Customer did not leave a comment.

CHRIS CALLAWAY 
Rating:
5.0

Great location, Great Staff!!

Catherine Modlin 
Rating:
2.0

Noone there. Closed and tried to call about extra charges and was told to call U-Haul

shawn moore 
Rating:
3.0

The gentleman that took my keys failed to check in the equipment as returned. This caused me to get several phone calls asking where the truck was from uhaul. Not acceptable. Luckily I took videos of me dropping off the truck and had it for proof that it was returned.

Jose Delgado 
Rating:
5.0

Very friendly customer service

Sharon Ratley 
Rating:
2.0

I ordered a dozen blankets. There were no blankets in the truck. I went to return the truck. I had to message Uhaul because I had less miles on the truck than what I started with by Uhauls records. Very confusing. Then I was charged $89 when I should have been charged $29 for the truck and $12 for Mike's. Should have been $41 plus tax

Curtis Castilaw 
Rating:
5.0

Customer did not leave a comment.

SHERRY GIPSON 
Rating:
5.0

Michael was super nice and very informative! He helped us get the best deal for our long travel!!

Brian Mitchell 
Rating:
1.0

Service was terrible. No safety check before leaving. No assistance getting connected to the trailer.

William Neel 
Rating:
4.0

Customer did not leave a comment.

Jennifer Ramirez 
Rating:
5.0

Customer did not leave a comment.

Stephen Jeselink 
Rating:
4.0

My reservation was moved to a different location without notification. I arrived at the local dealer to learn that I had a 10 mile drive to locate rental trailer. I make a habit of arriving early which stopped disaster of the agent being closed an hour later. This is the second time my rental unit pickup has changed locations. Very unreliable way to do business.

larry ledoux 
Rating:
1.0

Stay away from this location. Save yourself a headache. No one at location during business hours. Mult rental issues with this location. We were charged incorrectly and it still has not been resolved. Just don't do it.

Gary Ackerman 
Rating:
3.0

Help hook up the equipment. No help. REALLY!!

BETTY COON 
Rating:
3.0

Customer did not leave a comment.

Brian Mcgee 
Rating:
1.0

Garbage. Make sure if you do make a reservation here you opt. For the phone check in because no one will be there to give you your keys. Also enjoy the hidden fees and a gas penalty even if you drop it off with more gas than what was in it when you picked it up. No parking either it’s a trashy used car lot.

Davis Albright 
Rating:
2.0

Small parking area. Had difficult time backing up car trailer to spot they wanted it. Person in charge just sat in his office and did not even offered to help me get the trailer backed up.

robert thompson 
Rating:
1.0

There was no one there to help. The place they want vehicles parked is NOT indicated clearly and the failed to check the trailer in within a timely fashion. This resulted in a call from U-Haul the next day asking if I still had the trailer. There is a reason this location has a 1 star rating on Google and other social media sites... it receives 1 star from me as well.

Ryan Wood 
Rating:
4.0

Customer did not leave a comment.

Christina Clark 
Rating:
4.0

Customer did not leave a comment.

Vaneese Rodrigues 
Rating:
1.0

I scheduled my uhaul for 7 at the uhaul place in Beaumont and they made me pick up my uhaul from silsbee at a place that didn’t open up till 11 so I had to go through a big ordeal just to get my uhaul change to 24/7 just to get my uhaul 2hrs later and they set me behind on moving and they didn’t give me any money back

Machiah Edwards 
Rating:
3.0

Customer did not leave a comment.

CARY POLOZOLA 
Rating:
5.0

Customer did not leave a comment.

Briant Lewis 
Rating:
5.0

Have trailer/vehicle light adapters at rental site to purchase. Over all an excellent experience! Thanks.

cindy deatrick 
Rating:
1.0

The vehicle may have been clean, but it rained the entire trip carrying my furniture. Upon arrival, I noticed there were two rivets above that were leaking and my bed and couches were wet! I also had a lot of trouble logging into the website to pick up my vehicle, which was not set up properly by the lady on the phone I had spoken to. She neglected to inform me that nobody would be at the pick up location and there was a combination box with my key inside, which uhaul's website did not provide me with said combination to retrieve my key to begin with! She also only calculated the milage from the location I was mivi g from to the location I was moving to, and didn't include the mileage from the pick up location to the address I was moving from or the mileage from the address I moved to to the drop off location. So, I had to pay for the "extra milage" once I dropped of the vehicle! This was the worst service ever!

John Labiche 
Rating:
1.0

Place was strictly a pickup and dropoff without service. Does not open when website states. Took 45 minutes from our day to find out how to get keys between calling the owner and uhaul. Very frustrating.

Heather Hebert 
Rating:
5.0

Customer did not leave a comment.

Dawn Thomas 
Rating:
4.0

Customer did not leave a comment.

Paul Yount 
No reviews have been submitted for this location.

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