Customer Reviews for Yanceys Sandblast
(U-Haul Neighborhood Dealer)

436 reviews

1450 W Artesia Bl   Gardena, CA 90248
(W of Normandie Ave)

(310) 352-4385

Office Hours

  • Monday - Saturday:
    9:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(310) 352-4385

1450 W Artesia Bl
Gardena, CA 90248
(W of Normandie Ave)

Services at this Location:

Office Hours

  • Monday - Saturday:
    9:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I was charged for an appliance dolly and moving blankets rental and they were not in the truck when I picked it up. It cost me more money and time to rent a dolly elsewhere. No one was at the yard for immediate assistance

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Muy amable

Uciel R. 
Rating:
2.0

Mobile rental left us with a very bad user experience. We ended up calling for help. I'm a app developer with technical understanding, the mobile process need a lot of improvement.

GUENTHER W. 
Rating:
5.0

Friendly people clean truck very nice

ERIC N. 
Rating:
4.0

Although the actual location was a little rough looking, the service was impressive and so was the condition of the vehicle. I would definitely recommend.

Sheryl A. 
Rating:
1.0

They double charged my cc & the customer service lady at the Yancy location in gardena was rude.. will be filing a BBB complaint.

Devon W. 
Rating:
4.0

Customer did not leave a comment.

Artyona R. 
Rating:
5.0

Customer did not leave a comment.

Jared A. 
Rating:
5.0

She's a lovely lady

STEPHEN W. 
Rating:
3.0

I rented a truck when this location was closed and made my pick up and drop off through the app. As for the location, only thing I can say is horrible and huge pot holes in their parking lot. Should be fixed. As for the app, horrible. Extremely time consuming. Having to enter every single detail I had already given to a rep over the phone doesn't make sense. Then the app taking me back to the Home Screen after getting thru the entire process only to have to do it all over again because I was a couple minutes late for pick up. Taking pictures and taking so much time to approve. I don't think I will ever want to rent again in this manner.

Ana G. 
Rating:
5.0

No ay de que preocuparse vengan con confianza que todo es perfecto Gracias

Luis G. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

Worst uhaul service I used and I used them 2xs thinking first to was time was just a bad day but nope worst customer service EVER! I honestly don't understand why uhaul let's her represent them as a company

Andre D. 
Rating:
1.0

No help from woman there just handed us the key and didn't even bother to do her job upon return didn't even bother to view the rental made us do the rest ! worst place ever never picking up from this location

Jose M. 
Rating:
5.0

Na

Andy Ye Sheng R. 
Rating:
1.0

Bad customer service. No help

angel G. 
Rating:
5.0

Customer did not leave a comment.

ruben P. 
Rating:
3.0

Customer did not leave a comment.

Randolph S. 
Rating:
1.0

When i got there for my 12:45 appointment, I arrived at 12:35. I was told hang on, let me see if someone is here to help me load because they might be out to lunch. I had an appointment. Then i guess i needed to take a picture of my license but i was having trouble with the u-haul site letting me upload it. She tried to do it for me after my failed attempts and she said she couldn't do it either, she told me to come back tomorrow. I told her i'm not leaving without the trailer, i needed it today not tomorrow. Then the guy hooked up the trailer and I drove off. My family member said the lights weren't working. I went to check and the ground wire was broken off the plug so i had to splice in a ground wire. Then i went to take the trailer back and the office was closed. The worker i found walking around told me to drop it myself. leave it, no check out. and i had to pay for all this. I guess u-haul motto is do it yourself and pay me.

stephen M. 
Rating:
1.0

She told us to put the key in a box that did not fit the key, reported the truck missing because the key was not in that box, and refused to answer calls the entire day to resolve the issue. Also a very poorly kept building and lot. Would not recommend.

Chase H. 
Rating:
1.0

Huge potholes through out the yard, not to mention the distributor had no communication skills what so ever! Total Ghetto experience!

Michael B. 
Rating:
1.0

Dirty storefront that was unwelcoming only to be met by an unfriendly, rude woman. I've rented many uhauls over the years for moves and this place was the worst experience ever. She had the door/gate closed and yelled out to me to put the keys in the box and scan the QR code to self return the truck.

Bianca C. 
Rating:
1.0

Customer did not leave a comment.

renee F. 
Rating:
2.0

Customer did not leave a comment.

Crystal M. 
Rating:
4.0

Customer did not leave a comment.

Woodson G. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Colmcille C. 
Rating:
2.0

Clients are made to stand outside of establishment and are not allowed indoors. Woman in office said there was no-one to hook up trailer and to comeback in an hour despite having appointment. She became irate when told that was not possible. Trailer was old and had non working brake/signal lights, staff did not notify and gave thumbs up. Trailer had gaps in floor that allowed water in. Furniture got wet during summer storm. Trailer did not have a jack stand to hook and unhook, it is to be manually lifted making it very difficult to do alone.

MARTIN M. 
Rating:
3.0

Customer did not leave a comment.

Duane W. 
Rating:
5.0

Customer did not leave a comment.

MOISES C. 
Rating:
4.0

Customer did not leave a comment.

Eduardo H. 
Rating:
5.0

Customer did not leave a comment.

Michele B. 
Rating:
3.0

Over charging for the trailer. I rent box trailer at least 3 times a week, including the insurance, usually come up to $41. But this location is charging me extra $12 on top of the $41. Very sketchy.

Aristote I. 
Rating:
5.0

I used the phone to pick up and return the truck and it was easy and fast. The lot does need some repairs, but my overall experience was good.

Martiz W. 
Rating:
3.0

The customer service rep. Was very unprofessional and rude!

Claudia S. 
Rating:
1.0

I never heard any car rental charge customers. I think you're a thief. Good luck with your ways it's a good ways stilling people.

Hossein S. 
Rating:
2.0

Customer did not leave a comment.

JEAN C. 
Rating:
1.0

This place is stealing money from ppl and wrongfully adding changes on purpose to get extra money.

Ricky T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
1.0

when i rented the truck there was papers from previous renter in the truck. i cleaned the truck before i returned it. i was charged a $40 cleaning fee afterward. not only do they not clean the truck obviously, but i've never been charged this before. total scam to get money. Also i was charged for 2 gal of gas when i returned the truck with more gas than i got it. another scam to get more money.

Scott B. 
Rating:
3.0

Your system has problems and the attendant at this location is not very helpful in problematic situations. I really went out of my way to be patient with her but then she just got angry and shut down and wouldn't let me explain and try to figure out a solution together.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
2.0

Went to return the vehicle and the key couldn't be dropped off as it didn't fit in the slot of their welded key box. Spent an hour on the phone with ups support until they could get ahold of someone to see what to do. Didn't help that the website was messing up all day as well to get and return the truck. What should have been a simple rental turned into a giant pain and I would not recommend again

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
3.0

Customer did not leave a comment.

Megan O. 
Rating:
5.0

Customer did not leave a comment.

Saul P. 
Rating:
1.0

Truck was real dirty I don't when was last wash.

MARLON C. 
Rating:
1.0

Charged me 3 days and 729 miles when I had truck for 10 hours and 20 miles. They DON'T answer calls or honor requests for call-back.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Saul P. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
5.0

Very fast checkout and check in

Jamilah L. 
Rating:
3.0

Customer did not leave a comment.

Angel P. 
Rating:
2.0

The staff seemed to not want to be bothered. They were upset that we were told to return the truck to that location since they had limited space.

Amy G. 
Rating:
3.0

Customer did not leave a comment.

Jose P. 
Rating:
5.0

Customer did not leave a comment.

Marco H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Jessica V. 
Rating:
3.0

Customer did not leave a comment.

Lewis F. 
Rating:
5.0

Customer did not leave a comment.

KYONG Y. 
Rating:
5.0

N/A

JESUS R. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Reuben M. 
Rating:
4.0

Customer service Representative was very nice and helpful.

CAROL B. 
Rating:
3.0

Customer did not leave a comment.

Sandra S. 
Rating:
2.0

I returned the rental truck with more gasoline than when I picked up and they charged me 12 dollar for 2 gallons of gasoline

Emmanuel D. 
Rating:
3.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

Very nice and friendly service

thomas W. 
Rating:
5.0

Customer did not leave a comment.

Lewis D. 
Rating:
2.0

I was charged a $25 cleaning fee without any explanation for a truck that was returned exactly how I got it. The cleaning fee essentially doubled my rental fee. I will not be returning to uhaul for any of my moving needs in the future.

Dave T. 
Rating:
4.0

Great place

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
1.0

Very poor customer service was lied to about rates and prices also unorganized

robert F. 
Rating:
5.0

Helpful Staff and I mean that sincerely it was a joy to go to that Vermont Ave location it's on like 111th or 110th good no Great Experience !!!!

Carlos S. 
Rating:
2.0

The dispatcher at the site was rude to me and she is not a good communicator. I didn't get the exact size van I booked, When I asked what happened to the one I booked she replied with attitude. She said could get the different size van for now or leave the place. Waiting time for the service was 35 minute. Very satisfied with the rental process unhappy with the person at the rental place.

lovin G. 
Rating:
1.0

Terrible location. Maria who was the person at the location was very very, very, very rude and aggressive. She was quite condescending and gave me attitude. I came early to pick up my Uhaul truck and she could not help properly. She spoke to the customers outside the building and did not let anyone in. If she let customers in the building, then the process would be faster. She made a 10-15 minute check-in turn into a 50 minute check-in. She did not let customers inside the building to handle the request. She also did not want to give out paper receipt which was very odd. She was condescending because she claimed she was doing this Uhaul job for 20 years and was demeaning by saying "is this my first time renting a Uhaul truck" and "Uhaul truck stores don't give out paper receipts". She later begrudgingly gave out a receipt. There was no pre-inspection and all the other customers had to do it themselves. Also, she was irritated when I didn't immediately give out a second phone number. Usually, one phone number is enough when renting out a moving truck. This place was not friendly and many people in front of me were not happy and satisfied. I am not sure why she was unprofessional and was very irritated but I don't think this is a good way to handle customer service. I needed some extra clothes boxes but because she didn't let any customer in, I didn't buy any and it was a horrible experience. I don't recommend people coming here for Uhaul and trucking needs. Please stay away. Go to another nearby UHaul location!

David S. 
Rating:
5.0

Customer did not leave a comment.

david S. 
Rating:
5.0

Customer did not leave a comment.

Cassy C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Tasbih H. 
Rating:
3.0

It was very easy and convenient. I don't mind too much about cleanliness, but the truck itself was definitely on the dirtier side.

Yuta K. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
1.0

Lady left the location and wasn't able to be reached. Horrible customer service and not professional at all.

Maureen L. 
Rating:
1.0

Truck was not ready for contactless pickup. I had to wait until the person came and left with truck about 30 min after pick up time. No one was there when I went to drop it off on time, so I left the key in the drop box. Now they are trying to charge me double for dropping it off late. They are trying to charge me for gas that I made sure to overfill. They also added dolly rental charge twice for a dolly I never rented or had. I am in the process of disputing these fraudulent charges.

Yun L. 
Rating:
3.0

Customer did not leave a comment.

Rod S. 
Rating:
5.0

Customer did not leave a comment.

Bill D. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
1.0

Customer did not leave a comment.

CHRISTIAN C. 
Rating:
3.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

They have a small selection, but there's no waiting, which is a big plus

nikola Z. 
Rating:
3.0

Its a close and convenient location

Sam D. 
Rating:
5.0

Customer did not leave a comment.

LaVette N. 
Rating:
4.0

When we rented here, we were unaware of the self service type thing or even how to do it and the lady was not much help. Once we figured things out, we were able to get in and out quickly.

Sualupe S. 
Rating:
5.0

U-haul called 3hrs before scheduled pickup to tell me they didn't have the truck I reserved (26ft) 3 weeks prior, and said all they could give me was a 10ft truck. I asked if would I receive a discount due to using a 10ft truck Id have to take 3x as many trips than anticipated, and she hung up on me. Called back and was transferred to scheduling to end up with the same rude representative who hung up on me again. I scouted all u-haul locations, and ended up finding a 20ft available with Yancey sandblasting. She was very helpful and better than u hauls direct representative who stated their wasn't a truck bigger than 10 in Los Angeles. Deal with local providers and never book online with Uhaul, they will cause you pain.

William B. 
Rating:
3.0

The building was sketchy looking and looked like a run down falling apart old house with a security gated door that was locked. I had to call out for someone to come to the door. They did have plenty of trucks to rent though. Renting was quick and easy. Everything was done through the phone, no physical paperwork.

Mireya D. 
Rating:
5.0

Thank you

LINDA H. 
Rating:
3.0

The truck was dirty, If I were to leave it dirty I get a charge of 25, I cleaned it because it was given to me dirty, I should get the $25. If I would've left it dirty you probably would've charged me instead of the actual culprit. The ashtray was dirty as well, so much for smoke free vehicles.

Anthony M. 
Rating:
3.0

I did not receive the dolly or the furniture bag I had requested. Yet they charged me for it.

Anthony S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top