Customer Reviews for Y Mart
(U-Haul Neighborhood Dealer)

1,084 reviews

10770 N Washington St   Northglenn, CO 80233

(303) 451-0611

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(303) 451-0611

10770 N Washington St
Northglenn, CO 80233

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

After picking up the U-Haul, the apartment, we were supposed to be moving to called and said they had to push our date out. I tried several times to reach out to the location. I got the U-Haul as soon as I found out which was only minutes after I had left there and no one would answer it wasn't until I got off work that I drove to the location And explained what happened. They still charged me for a full day even though there was only 3 miles used on the truck and no gas.

Michelle E. 
Rating:
5.0

All Good

Randy M. 
Rating:
5.0

Customer did not leave a comment.

Calvin L. 
Rating:
5.0

Good service

Mario C. 
Rating:
3.0

The people were nice

Christina J. 
Rating:
5.0

The location on a 104th wasn't good at all the staff are rude & because of that I will never be using public storage again in the future

Shena B. 
Rating:
3.0

The tank was not full … yet the attendant told me I have to return it as full. I drove 12 miles total and I ended up filling near 6 gallons of gas. I brought this to the U-Haul attendant attention and he did nothing - no apology, no refund of some sort… Nothing! I also showed him how dirty and disgusting the cleaning Clorox wipe was after wiping the steering wheel… Same ignorance, on U-Haul attendant part! Very disappointing customer service to say the least. I do not feel comfortable referring this location to any of my friends or family

Iliyana I. 
Rating:
5.0

Awesome service, efficient and professional employees.

Paulino H. 
Rating:
3.0

Dropped off truck. It was quick and easy. Except the fact of them telling me about going over 50 miles. Not really their fault

Danny T. 
Rating:
1.0

There was a guy in the back of the first one, so they gave me another one. I think they sell crack pipes here

Andrew R. 
Rating:
5.0

The customer service was fantastic! The truck itself needed some maintenance.

Yuriy K. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

The customer service was impeccable! The gentleman was quick, kind and overall had great customer service skills!

Sarah R. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

Billy W. 
Rating:
4.0

Did not have the dolly I rented which was marked as available online but otherwise great experience

Sophia R. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

ELIAS T. 
Rating:
5.0

Everything went so well. Very friendly. Very helpful and quick. I wouldn't change a thing.

Elaine B. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Rocky B. 
Rating:
5.0

Customer did not leave a comment.

Loren L. 
Rating:
5.0

Customer did not leave a comment.

steven V. 
Rating:
5.0

Truck was missing both dollys I rented.

Gloria A. 
Rating:
5.0

Customer did not leave a comment.

WESLEY W. 
Rating:
4.0

Pickup steps such as uploading license should be prompted before pickup (took us 30 mins to pick up due to poor service)

Ryan I. 
Rating:
1.0

The cab of the truck smelled terribly of cigarette smoke. The vehicle itself was old and the engine made a ton of noises while driving it. The service wasn't awesome.

Kaszandra W. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Meh

FRANCOIS L. 
Rating:
5.0

Customer did not leave a comment.

Taurie A. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
4.0

The parking spaces to get into the rentals are a tight fit and I shouldn't have to fold a rear view mirrors to park. The rental itself also stunk of cigarette smoke.

WILLIAM C. 
Rating:
3.0

Customer did not leave a comment.

Keith M. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Stop delegating UHaul services to surrogate locations!!

SUSAN H. 
Rating:
5.0

Love u haul

Richard C. 
Rating:
3.0

I would say the truck I used was scary to drive

Ljiljana B. 
Rating:
5.0

passenger side door did not close correctly.

Sam H. 
Rating:
5.0

Customer did not leave a comment.

Sandy H. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
2.0

We have rented from this location before and had the same problem, their trucks inside were so filthy we couldn't even put thing in the cup holders and tried not to touch anything for the sake of having whatever was all over the dash on our hands. Plus the front end alignment was so bad I was driving with the steering wheel at the 10 o'clock position so it drove straight

Jaysen G. 
Rating:
3.0

The box truck was clean enough and the check out process took longer than expected. This was due to only one person being behind the counter and her also checked out customers shopping at the mart. The store clerk was helpful enough. The truck performed as expected. The mirrors aren't adjustable. They are large though so it worked. Overall it was an average experience.

Dereck R. 
Rating:
5.0

I always use u haul great people great service and trucks reliable

Richard C. 
Rating:
5.0

24/7 process is difficult to use when cell service is poor. Glad the office was staffed as they helped me.

Richard W. 
Rating:
5.0

None

raymond V. 
Rating:
5.0

Customer did not leave a comment.

Chantel G. 
Rating:
5.0

Everything was good

lucas O. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
3.0

Customer did not leave a comment.

helen B. 
Rating:
5.0

Keep up the good work. Thanks for an easy renting experience. Cheers.

William S. 
Rating:
3.0

Customer did not leave a comment.

Kelly P. 
Rating:
5.0

Super easy. The guy running the store was also super helpful and kind. Thank you!

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia A. 
Rating:
4.0

Customer did not leave a comment.

William E. 
Rating:
1.0

They lied about the gas level I got it with the light fuel on…. It's was dirty and it smell like cigarettes… I had a bad experience with this uhaul renting.

jesse S. 
Rating:
3.0

Parking lot was closed and I had to park my car across the street , a very bizy street. It was pouring rain when I returned the truck . End result was ringing wet by the time I got to my car. Just didn't seem like customer service was in the top ten of considerations. Just sayin

TERI M. 
Rating:
5.0

My truck was In Excellent condition! Very well maintained and the 2 men working there were extremely friendly and helpful! Would recommend this place to everyone!

Barbara K. 
Rating:
1.0

Truck was dirty and had very little fuel, the truck was in poor condition and kept stalling and dying on me so I wasn't able to stop for fuel and was charged 30 dollars on top of everything else, very poor experience

MICHAEL F. 
Rating:
3.0

Truck interior was not cleaned out, crumbs in the drink holder as one example. They also asked me to park my car across the street at walmart during my rental (pretty busy street to cross).

Eugene R. 
Rating:
5.0

Customer did not leave a comment.

OLCE B. 
Rating:
4.0

Customer did not leave a comment.

THERESE M. 
Rating:
5.0

Great experience

Michael G. 
Rating:
5.0

I absolutely love these guys no matter what size uhaul truck I needed these guys had it ready it was simple, easy and when I got a second truck later that week I had no problems they are very helpful and friendly!!! THANKS GUYS

Kim T. 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

Customer did not leave a comment.

Holly C. 
Rating:
5.0

I couldn't figure out how to turn on the light but then I did

Gabriel W. 
Rating:
3.0

Customer did not leave a comment.

Stephanie C. 
Rating:
1.0

Worst experience I've ever had with usual! Definitely will use other providers in the future and this is coming from a person who has used uhaul for 25 years since I was 18 years young ! Not only this location but uhaul in general over the last couple of days has disappointed! Best, Tomas

Tomas R. 
Rating:
4.0

Very close to my residence

Victor D. 
Rating:
5.0

He was very nice helpful explaining the process of returning the truck and everything thanks

yadwinder S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
2.0

Truck reservation means nothing. Truck that I reserved at 2 different times was not available as promised. Best option is to pay a bit more and reserve with a company that honors the reservation

Paul C. 
Rating:
2.0

Location was dirty. First truck had such bad breaks we couldn't leave the parking lot. Contract said we would be charged $20 if we didn't return the truck online but followed directions but still couldn't do it.

Leslie R. 
Rating:
5.0

The truck felt like the wheels were going to fall off, I only had to go about 5 miles so it worked out but it needs some maintenance if someone needs to go further. But all in all the rental was easy and staff was very friendly and helpful

Tina K. 
Rating:
5.0

Nothing

anita G. 
Rating:
2.0

They upcharged my card when I returned it. The rental rate increased when I brought the Uhaul back. I rented it online.

Samela R. 
Rating:
5.0

Customer did not leave a comment.

Chancell P. 
Rating:
4.0

Inside of rental was dirty but great customer service

Jose P. 
Rating:
5.0

They were very friendly.

Oscar R. 
Rating:
2.0

Truck wasn't really clean, cup holders were missing from inside. I had to get my own blankets and move them out to the truck. Everything was way more expensive then what was quoted. The employee was nice and helpful but whole experience could have been a ton better

Kyle C. 
Rating:
1.0

I went in to get trailer denied insurance the Indian guy was upset 😭 then he said okay u liable! I said yes ok I am not going far only few blocks.well he hooked up the trailer but did not tighten it down right trailer came off on highway thankfully for the chains it caught it.but that's my life my truck I mean is not getting ur guys insurance worth taking a life...I mean that's reckless honestly I'm not done I'm gonna speak to legal help cause that was scary an life threatening you guys are so unprofessional it is not funny

jessie B. 
Rating:
2.0

Got there at 7am and found out someone cancelled the 26' truck. Had to call to reserve again and they only had a 15' truck. Funnily received a truck after hour being there

Larry K. 
Rating:
2.0

Customer did not leave a comment.

Ty B. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Alisa K. 
Rating:
1.0

I had to move trucks for him just to get to the trailer and to hook it up. They had no employees there what a joke and he didn't speak English. Very frustrating. Told him I wasn't happy and he laughed.

Ronnie K. 
Rating:
3.0

Strange interaction about the gas amount refilled.

Patrick T. 
Rating:
5.0

Nischal was super helpful. He made it easy to pick up the uhaul. This was the easiest uhaul place I've ever used. I will go to this one from now on. Easy parking, And friendly service. Thanks again !!!!

Rickie R. 
Rating:
5.0

Very convenient. Easy process.

Glorianne S. 
Rating:
5.0

Customer did not leave a comment.

steve J. 
Rating:
1.0

the treatment and attitude is the worst. They called me haughtily to claim that when I was going to deliver the truck when the job had not even finished. They claimed that I had to give a full tank of gasoline when they did not give it to me in full. They treated me the worst. And when I told the employee that I would never rent there again, he told me that he didn't care because that business was not his.

FELIX R. 
Rating:
1.0

Have people there that can help

Andrew M. 
Rating:
3.0

Customer did not leave a comment.

Alizeth D. 
Rating:
1.0

I used the app because I didn't want to deal with people. At this location, you have to deal with people at the counter no matter what. And they clicked through the steps in the app so I couldn't properly inspect the truck before they'd give me the key to the truck. Super unprofessional and probably against uhauls rules.

Brandon A. 
Rating:
1.0

This was not a u-haul facility, it was included in a small grocery/snack store, the young man, didn't have a clue of how to unhook the trailer, he didn't have a jack to jack up the trailer, he was trying to lift it off. Finally I asked if he had a jack, he disappeared back into the store where he had to help a customer and was gone for another 10 minutes came out, said the jack wasn't working. I ended helping him lift the trailer off the hitch. I have used u-haul quite a few times over my 68 years and have not had these problems before and never had these problems.lAgain,, anyone who rents a u-haul should feel comfortable with the beginning and ending of a the rental, not disappointed in the company who has a monopoly of trailer rentals.

BARBARA S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top