After picking up the U-Haul, the apartment, we were supposed to be moving to called and said they had to push our date out. I tried several times to reach out to the location. I got the U-Haul as soon as I found out which was only minutes after I had left there and no one would answer it wasn't until I got off work that I drove to the location And explained what happened. They still charged me for a full day even though there was only 3 miles used on the truck and no gas.
Michelle E.
Customer Reviews for Y Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All Good
Randy M.Good service
Mario C.The people were nice
Christina J.The location on a 104th wasn't good at all the staff are rude & because of that I will never be using public storage again in the future
Shena B.The tank was not full … yet the attendant told me I have to return it as full. I drove 12 miles total and I ended up filling near 6 gallons of gas. I brought this to the U-Haul attendant attention and he did nothing - no apology, no refund of some sort… Nothing! I also showed him how dirty and disgusting the cleaning Clorox wipe was after wiping the steering wheel… Same ignorance, on U-Haul attendant part! Very disappointing customer service to say the least. I do not feel comfortable referring this location to any of my friends or family
Iliyana I.Awesome service, efficient and professional employees.
Paulino H.Dropped off truck. It was quick and easy. Except the fact of them telling me about going over 50 miles. Not really their fault
Danny T.There was a guy in the back of the first one, so they gave me another one. I think they sell crack pipes here
Andrew R.The customer service was fantastic! The truck itself needed some maintenance.
Yuriy K.The customer service was impeccable! The gentleman was quick, kind and overall had great customer service skills!
Sarah R.Did not have the dolly I rented which was marked as available online but otherwise great experience
Sophia R.Everything went so well. Very friendly. Very helpful and quick. I wouldn't change a thing.
Elaine B.Truck was missing both dollys I rented.
Gloria A.Pickup steps such as uploading license should be prompted before pickup (took us 30 mins to pick up due to poor service)
Ryan I.The cab of the truck smelled terribly of cigarette smoke. The vehicle itself was old and the engine made a ton of noises while driving it. The service wasn't awesome.
Kaszandra W.Meh
FRANCOIS L.The parking spaces to get into the rentals are a tight fit and I shouldn't have to fold a rear view mirrors to park. The rental itself also stunk of cigarette smoke.
WILLIAM C.Stop delegating UHaul services to surrogate locations!!
SUSAN H.Love u haul
Richard C.I would say the truck I used was scary to drive
Ljiljana B.passenger side door did not close correctly.
Sam H.We have rented from this location before and had the same problem, their trucks inside were so filthy we couldn't even put thing in the cup holders and tried not to touch anything for the sake of having whatever was all over the dash on our hands. Plus the front end alignment was so bad I was driving with the steering wheel at the 10 o'clock position so it drove straight
Jaysen G.The box truck was clean enough and the check out process took longer than expected. This was due to only one person being behind the counter and her also checked out customers shopping at the mart. The store clerk was helpful enough. The truck performed as expected. The mirrors aren't adjustable. They are large though so it worked. Overall it was an average experience.
Dereck R.I always use u haul great people great service and trucks reliable
Richard C.24/7 process is difficult to use when cell service is poor. Glad the office was staffed as they helped me.
Richard W.None
raymond V.Everything was good
lucas O.Keep up the good work. Thanks for an easy renting experience. Cheers.
William S.Super easy. The guy running the store was also super helpful and kind. Thank you!
Christopher C.They lied about the gas level I got it with the light fuel on…. It's was dirty and it smell like cigarettes… I had a bad experience with this uhaul renting.
jesse S.Parking lot was closed and I had to park my car across the street , a very bizy street. It was pouring rain when I returned the truck . End result was ringing wet by the time I got to my car. Just didn't seem like customer service was in the top ten of considerations. Just sayin
TERI M.My truck was In Excellent condition! Very well maintained and the 2 men working there were extremely friendly and helpful! Would recommend this place to everyone!
Barbara K.Truck was dirty and had very little fuel, the truck was in poor condition and kept stalling and dying on me so I wasn't able to stop for fuel and was charged 30 dollars on top of everything else, very poor experience
MICHAEL F.Truck interior was not cleaned out, crumbs in the drink holder as one example. They also asked me to park my car across the street at walmart during my rental (pretty busy street to cross).
Eugene R.Great experience
Michael G.I absolutely love these guys no matter what size uhaul truck I needed these guys had it ready it was simple, easy and when I got a second truck later that week I had no problems they are very helpful and friendly!!! THANKS GUYS
Kim T.I couldn't figure out how to turn on the light but then I did
Gabriel W.Worst experience I've ever had with usual! Definitely will use other providers in the future and this is coming from a person who has used uhaul for 25 years since I was 18 years young ! Not only this location but uhaul in general over the last couple of days has disappointed! Best, Tomas
Tomas R.Very close to my residence
Victor D.He was very nice helpful explaining the process of returning the truck and everything thanks
yadwinder S.Truck reservation means nothing. Truck that I reserved at 2 different times was not available as promised. Best option is to pay a bit more and reserve with a company that honors the reservation
Paul C.Location was dirty. First truck had such bad breaks we couldn't leave the parking lot. Contract said we would be charged $20 if we didn't return the truck online but followed directions but still couldn't do it.
Leslie R.The truck felt like the wheels were going to fall off, I only had to go about 5 miles so it worked out but it needs some maintenance if someone needs to go further. But all in all the rental was easy and staff was very friendly and helpful
Tina K.Nothing
anita G.They upcharged my card when I returned it. The rental rate increased when I brought the Uhaul back. I rented it online.
Samela R.Inside of rental was dirty but great customer service
Jose P.They were very friendly.
Oscar R.Truck wasn't really clean, cup holders were missing from inside. I had to get my own blankets and move them out to the truck. Everything was way more expensive then what was quoted. The employee was nice and helpful but whole experience could have been a ton better
Kyle C.I went in to get trailer denied insurance the Indian guy was upset 😭 then he said okay u liable! I said yes ok I am not going far only few blocks.well he hooked up the trailer but did not tighten it down right trailer came off on highway thankfully for the chains it caught it.but that's my life my truck I mean is not getting ur guys insurance worth taking a life...I mean that's reckless honestly I'm not done I'm gonna speak to legal help cause that was scary an life threatening you guys are so unprofessional it is not funny
jessie B.Got there at 7am and found out someone cancelled the 26' truck. Had to call to reserve again and they only had a 15' truck. Funnily received a truck after hour being there
Larry K.I had to move trucks for him just to get to the trailer and to hook it up. They had no employees there what a joke and he didn't speak English. Very frustrating. Told him I wasn't happy and he laughed.
Ronnie K.Strange interaction about the gas amount refilled.
Patrick T.Nischal was super helpful. He made it easy to pick up the uhaul. This was the easiest uhaul place I've ever used. I will go to this one from now on. Easy parking, And friendly service. Thanks again !!!!
Rickie R.Very convenient. Easy process.
Glorianne S.the treatment and attitude is the worst. They called me haughtily to claim that when I was going to deliver the truck when the job had not even finished. They claimed that I had to give a full tank of gasoline when they did not give it to me in full. They treated me the worst. And when I told the employee that I would never rent there again, he told me that he didn't care because that business was not his.
FELIX R.Have people there that can help
Andrew M.I used the app because I didn't want to deal with people. At this location, you have to deal with people at the counter no matter what. And they clicked through the steps in the app so I couldn't properly inspect the truck before they'd give me the key to the truck. Super unprofessional and probably against uhauls rules.
Brandon A.This was not a u-haul facility, it was included in a small grocery/snack store, the young man, didn't have a clue of how to unhook the trailer, he didn't have a jack to jack up the trailer, he was trying to lift it off. Finally I asked if he had a jack, he disappeared back into the store where he had to help a customer and was gone for another 10 minutes came out, said the jack wasn't working. I ended helping him lift the trailer off the hitch. I have used u-haul quite a few times over my 68 years and have not had these problems before and never had these problems.lAgain,, anyone who rents a u-haul should feel comfortable with the beginning and ending of a the rental, not disappointed in the company who has a monopoly of trailer rentals.
BARBARA S.