Location is on a very busy, one way street. Parking lot is EXTREMELY small and if others are parked there, impossible to get in to. Rental staff were great to do business with, but the location and property leaves a lot to be desired.
Keith G
Customer Reviews for X Treme Connections
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck had suspension problems and check engine lights were on. The tire pressure light was on as well . I was overcharged after not driving the truck more than 10 miles and returning it on time .
Zion GI could not use the tow dolly as the breaks light and indicated on left side were not working Also the chain to tie the car on left side was broken with out the s hook
abdul mCustomer Service right on point externally professional
Janet SThe operator was very helpful and polite
Jose VDiscount loyal customers
Damali ETienen un excelente servicio
Yokaira RThe area was way to small for the trucks and the interior of the truck was not clean when it was picked up as a blue drink was spilled everywhere and when I went to drop it off the gate to get in was locked.
Tyler SI just wish he would of let me finish my check in
Crystal MUpdate the trucks that’s all
Michelle hEllos son los mejores
Abraham RGood Service!
AIMEE GBetter truck maintenance. Wind shield wipers didn't work, driving in bad weather was very unsafe. Truck felt unsafe to drive in general.
Malik JDirty interior vehicle. Scheduled for 7am, but location opens at 8am. Only received 5 and a half hours instead of 6.
Joseph GThe people at this location could not have helped me any more than they did. When I want to rent a truck, this is where I am gong to go.
Alan BTHEY SHOULD BE OPEN TO HELP THE CUSTOMER ON UNDERSTANDING A BOUT THE FUEL BETTER. I FUELD THE VEHICLE THEN THEY HAPPILY CHARGED ME ANOTHER$7.99. I FEEL THEY WERE WRONG ON THE GAUGE BECEAUSE I PUT IN WHAT I USED WITH A RECEIPT OF OVER 13.00 AND
roselyn oClean interior but overall a great experience.
Kenneth PStarting price and after price are absolutely unacceptable i went from expecting a $35 bill to a $73 bill. Ridiculous
Emmanuel GN/A
RAMON DWas disgusting
SAMANTHA MOvercharged me for gas. The check engine light in the truck was on. And charged me for the insurance even though I opted out for any insurance on the vehicle
Corey FA rep never reached back out to me, I never got my furniture pads, and I'm owed the money
Melissa SEmployee that checked in the return of the truck was very friendly and helpful
Michael RI wanted to use a different location. I was confused by the website and was not expecting to pick up at the N. 7th St. site.
Mark CI did not opt for coverage while reserving the vehicle. But it was added to my bill. I explained that but I was told it's based on my selection while reserving. I am totally unhappy with the billing.
Karthic NCommunication was poor and people that work there are really nasty .
Ashley PMy trunk didn’t work the cables snapped I wasn’t able to use the truck I need a refund
Tayyab MThe truck had rice all over the floor. I reserved at the 373 w. Susquehanna street address in Allentown but when they got there they told me that someone had not returned the truck. So they sent me to the other location. No phone call to let me know. Started the moving evening on the wrong foot.
Kenneth MEverything was great, from the customer service to the equipment. And best part is, I live 10 seconds down the street from this location.
salomon sParking, but it is in center city.
James RI will lead with noting that the customer service was really good - quick, friendly, and helpful. However, my reservation was altered the night before pickup by UHaul. My pickup was moved from a familiar and convenient location (which I selected strategically) to a small scrapyard/garage/electronics store in the middle of a busy downtown with lots of one-ways, pedestrians, meter parking, and traffic. The location itself is very difficult to navigate, especially with a 15’ moving truck. The price was too much for 8 hours of use, especially when I found out I was being charged for mileage and gas on top of the rental equipment charge (which was actually the cheapest part). Overall, I was displeased with UHauls pricing and changing my reservation last minute, but was satisfied with the service doing the best they could with such a rough location.
Tyler CThey steal gas money from you. I filled the tank back up to their specifications and they said I left it under their specifications the next morning by two gallons and then charged me for it.
Omar RKeep up the good work!
Farley OGreat service, fast and professional.
Andrea RCustomer friendly and reliable
SANDRA ADidn’t get any refund
Khaliq CI got over charged by 10$
KEVIN GI never received the deposit back. They don't give me receipt. Then I know why they charge me more then supposed be
Ely cIt was difficult getting the uhaul out of the area very small
Anthony FI only had the truck for a couple hours and had to call roadside services. That’s ridiculous. I would not recommend using them to anyone. I have rented from Uhaul several times and this has been our worst experience yet. We still have to rent another truck but will be finding somewhere else to rent from next time.
MICHELLE WService was awesome. Truck Excellent. Able to accomplish my task with ease
Sandra A