Customer Reviews for Wrights Variety & Gas Station
(U-Haul Neighborhood Dealer)

184 reviews

14 Market St   Paris, ON N3L3A4

(519) 442-9027

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed

Services at this Location:

Contact Us

(519) 442-9027

14 Market St
Paris, ON N3L3A4

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly and helpful employee!

ROHIT KALVAPALLE 
Rating:
4.0

There was some heavy mud on the floor mat. This is the third truck that I have rented worst of all 30% more in fuel cost plus steering wandered terrible

Dave Bruce 
Rating:
1.0

Not enough room... there are Way too many uhaul dealers...

Daniel OBrien 
Rating:
2.0

Low fuel, poor customer service and vehicle preparation for the day of. Lost an hour due to poor reservation planning from U-Haul and multiple disruptions during my move to confirm drop off location and reservations.

Mike Tigchelaar 
Rating:
4.0

Customer did not leave a comment.

Michael Thompson 
Rating:
5.0

Deal with this location as they try there best to be pleasant an helpful

Kevin Sheppard 
Rating:
5.0

Install signage inside the store near the main cash that reads, "U-HAUL CUSTOMERS THIS WAY"

John David Heintz 
Rating:
3.0

Employees need to be clean on the charges. I was charged $114 and told that’s all in. But I was charged a second timefor “fuel” when they said that it’s $114 is TOTAL.

Ryan Stevenson 
Rating:
3.0

Customer did not leave a comment.

John Bell 
Rating:
5.0

Customer did not leave a comment.

Diane Didrichsons 
Rating:
1.0

Improve customer service because most customers always go back where they had an good experience.

Iqbal Cheema 
Rating:
5.0

I had to install the app and call customer care because my location wasn’t registering. It is annoying to have to install an app for a one-time use service.

sharlene oneill 
Rating:
5.0

Customer did not leave a comment.

Dave Wing 
Rating:
4.0

Customer did not leave a comment.

don cowan 
Rating:
5.0

Customer did not leave a comment.

leesa kaczmrzyk 
Rating:
5.0

Nothing better was possible

doug stocks 
Rating:
1.0

Wright's Variety is not responsible for this negative rating. Brant Motorcycles is. I originally booked a 26' truck with them. When I arrived the truck was there, but Brant Motorcycle was closed for the civic long weekend. This was on Saturday. They did not leave the keys for me. I called Uhaul support and they could not track down either so I had to find another location, and thankfully Wright's Variety had a smaller vehicle. This meant I had to make more trips unfortunately. I'm very disappointed in the experience with Brant Motorcycle but thankful to Wright's Variety. Customer service I received there was excellent.

Sean Speiran 
Rating:
3.0

Drop off was fast

Daniel Hatt 
Rating:
4.0

Customer did not leave a comment.

David Borenstein 
Rating:
3.0

Customer did not leave a comment.

Robbie Wojtasik 
Rating:
5.0

I would just like to see more availability of the 5x9 ramp trailer at more locations. I last rented one from Tillsonburg on Broadway St but now the closest one to me was in Paris! Or if I had to drive 41km from Tillsonburg to Paris to get the trailer at least make (one way) available so I can drop it off in Tillsonburg and not have to bring it all the way back to Paris then back to Tillsonburg again! It cost me more in fuel than it did to rent the trailer! Other than that the rental agent was very professional and polite.

Sean Simpson 
Rating:
5.0

Customer did not leave a comment.

Osamah Mwafi 
Rating:
5.0

Customer did not leave a comment.

Tim Pajunen 
Rating:
3.0

This was an after hours drop off and there was construction getting to the site. The site was well maintained. I would go back.

Mike Brown 
Rating:
5.0

Customer did not leave a comment.

Deborah Ottman 
Rating:
3.0

Customer did not leave a comment.

Lowell Thomas 
Rating:
3.0

Not impressed with being charged an extra $100 than I was quoted when I booked..

JACOB PANAYI 
Rating:
3.0

Customer did not leave a comment.

glen eckel 
Rating:
5.0

Everything was what I expected thanks 😊

john sibbick 
Rating:
3.0

It wasn't obvious to me where to drop off the keys, until an employee pointed out the drop box location. That said, when I tried to fill it up to the correct fuel level and apparently missed a bit, the location topped it up and I received the receipt via email very conveniently. On that note, I found it hard to reconcile what the truck's fuel gauge should indicate (with it's arc-shape and limited number of 'tick' markers) vs the rental sheet that had a linear graph with a bunch of subdivisions.

Bradley Potter 
Rating:
5.0

The gentlemen at the store were very helpful, and friendly. The customer service was excellent, and I’m grateful to have them near my home when I need to rent.

Jodi Tuckett 
Rating:
5.0

Customer did not leave a comment.

jake leendertse 
Rating:
5.0

Customer did not leave a comment.

sadick sam 
Rating:
4.0

Customer did not leave a comment.

Geoff Vollmer 
Rating:
5.0

Customer did not leave a comment.

Michel Joseph Boisvert 
Rating:
5.0

Customer did not leave a comment.

Angela Crawford 
Rating:
5.0

Excellent service, assistance in hooking up trailer. Seamless pick up and return. Will be using this location again.

Don Miller 
Rating:
5.0

Customer did not leave a comment.

Nikita Malikuaov 
Rating:
5.0

Customer did not leave a comment.

Dave Ancheta 
Rating:
5.0

Nothing. You guys are doing a great job.

Dave Ancheta 
Rating:
1.0

Was overcharged on the final bill. Very unhappy with the return process and no available attendant at these types of outlets. What a ripoff.

Marcel Andrew Lewis 
Rating:
5.0

Great experience Pleasant efficient service.

garth noad 
Rating:
4.0

Customer did not leave a comment.

john terdik 
Rating:
5.0

I have rented a couple times from the Wrights Variety Paris location. First, thanks for opening this location. I can only say good things about the support, service and price offered. The recent rental was a last minute decision and U Haul had what I needed to get the job done! I'm a repeat customer Thanks

geoff vollmer 
Rating:
3.0

Customer did not leave a comment.

James Osborn 
Rating:
5.0

Clean the truck the back was dirty

Phillip Downer 
Rating:
5.0

Customer did not leave a comment.

Jerry Mcaughey 
Rating:
3.0

Was disappointed that the staff person watched us fuel the truck before returning it but when we received the final invoice there was a charge for 8L of fuel. Would have been appreciated if we were given the chance to add more fuel. The location wasn't busy so there really was no reason to not mention it other than wanting to charge the inflated fuel prices.

Craig stanhope 
Rating:
5.0

Customer did not leave a comment.

brad hines 
Rating:
5.0

I would say Dan has it all running smoothly. No improvements needed.

Stephen Reddin 
Rating:
5.0

Customer did not leave a comment.

sue croome 
Rating:
1.0

Well first I wanted a trailer but couldn’t get one then rented from a different place because it was closer and made more sense but was told I had to pick up here added 20 miles at almost $1.50 a mile really sucked and didn’t even get a free mile for the inconvenience I don’t think I’ll ever rent a u-haul again very poor experience for me

Jordan Taylor 
Rating:
5.0

Had difficulty with the app reservation. However the 1800 assistant ensured that my pickup was completed successfully. Truck was an easy drive experience with exceptional mirrors to assist. Well done!

Rene Laframboise 
Rating:
5.0

Very good experience!!

sue croome 
Rating:
3.0

Customer did not leave a comment.

brad hines 
Rating:
4.0

Customer did not leave a comment.

Brian Kinrade 
Rating:
5.0

Customer did not leave a comment.

Karen Iutzi 
Rating:
1.0

The guy working there is a complete asshole. If I knew he was still working for u-haul based on my last experience I would have driven to a different city to get my truck. Can’t stand dealing with him!!!! Will never rent there again.

Jamey Brosseau 
Rating:
5.0

Customer did not leave a comment.

Ralph Blanchard 
Rating:
5.0

Dan Heatherington was friendly and thorough, nice gentleman and made the process very easy.

pascal chouinard 
Rating:
5.0

Customer did not leave a comment.

john butt 
Rating:
5.0

It was more expensive than I expected. Because 403 east bound was closed when we were driving to St Catharines we had to take a much longer and slower route. Turns out that it was 2 miles more than our return trip . It are felt a lot longer than that!! I do find the driver’s seat to be uncomfortable— fortunately I did not have further to go.

James Hutchinson 
Rating:
4.0

Staff was great keep up the good work

rick shannon 
Rating:
5.0

Customer did not leave a comment.

Frederick Boast 
Rating:
5.0

Our experience was overall very good. U-Haul made adjustments to our rental vehicle when the cargo van we initially wanted was unavailable at the site and we were satisfied with the outcome. The price we paid was good, about half of what we would have paid had we had it delivered!

Faye Murray 
Rating:
5.0

I rented the car carrier. Ive never rented one before. Dan the manager was extremely helpful. Provide plenty of advice etc. I would certainly rent from that location again. Elio

Elio Ciotti 
Rating:
5.0

Customer did not leave a comment.

marlon prayshaw 
Rating:
5.0

Customer did not leave a comment.

William Annand 
Rating:
4.0

Customer did not leave a comment.

Steve Leighfield 
Rating:
3.0

Arrangements through Dan were easy and convenient. He was most helpful. An explanation that the per kilometre rate doesn’t correspond with the billing can lead to initial confusion. The vehicle is clocked in miles not kilometres. An easy conversion but a heads up about that would be helpful.

bruce smith 
Rating:
3.0

Customer did not leave a comment.

Rick Rundberg 
Rating:
1.0

Customer did not leave a comment.

RESHA RICHARDSON 
Rating:
3.0

Actually fix the photo uploading stuff on the website because it took us 20 minutes to go through the process all because it wouldn't take our photos. Was extremely infuriating for an option that would make it quicker than in person but ended up taking even more time because the person was on lunch so we were forced to do the mobile pickup

Jeremy Kim 
Rating:
5.0

The only issue was that the van was dirty. I think that the client has to return a clean vehicle, and if not, to pay for the cleaning. Other than that, the service is great.

Gabriel Motrea Gheorghiu 
Rating:
1.0

The agent was uninformed & claimed “I’ve been here for 10 years. We don’t give discounts to anyone no matter what”. This created a very negative experience for me. All he had to do was say “you will be reimbursed after the fact”. My location was moved 2 TIMES & I was suppose to have a 26 foot truck. Not a 20. This was an awful experience. The original truck I booked “didn’t exist”. So then why was I able to book it in the first place? This made my move 2x as difficult & costed me 2x as much because I had to 1. Stuff everything in as tight as possible & 2. Do more trips. This should’ve been an easy simple move. Especially for someone who booked their truck very far in advance. I will not be going with U-Haul in the future.

Joshua Nanticoke 
Rating:
5.0

Excellent customer service! Great experience!

serrah debito 
Rating:
5.0

Customer did not leave a comment.

Gerry vanKonynenburg 
Rating:
5.0

Customer did not leave a comment.

John Wright 
Rating:
5.0

Customer did not leave a comment.

pat rounds 
Rating:
4.0

Rented from this location several times, Dan has always been great... very helpful..

Peter Binns 
Rating:
5.0

i cant remember the name of the man that helped me out, but he was great and made everything hassle free in a timely manner :) highly recommended.

Bethany Menard 
Rating:
5.0

Customer did not leave a comment.

DANIELJ MACGREGOR 
Rating:
1.0

Attendant was not very knowledgeable

FERNANDA FREITAS 
Rating:
5.0

Customer did not leave a comment.

Beverley Avery 
Rating:
5.0

Excellent customer service in an emergency gift moving operation!! Thank you so much for being so helpful!

Kyle Pham 
Rating:
5.0

Easy to book online (last minute), easy to pick up and easy to return!

John Vince 
Rating:
5.0

Customer did not leave a comment.

MICHELINE SPENCER 
Rating:
3.0

The pickup that I was given was very clean, very nice to drive and trusted its reliability .

paul perreault 
Rating:
5.0

Customer did not leave a comment.

Mihai Beres 
Rating:
4.0

Courteous and friendly staff

MICHAELJ BYRNE 
Rating:
5.0

Customer did not leave a comment.

JANICEMARY KNILL 
Rating:
5.0

Absolutely no concerns with the drop off at all, very pleased with this part of the rental.

David White 
Rating:
4.0

Review your website. It is difficult to complete transactions, and some links do not do what they say.

G Vankonynenburg 
Rating:
4.0

friendly customer service at this location, will use again.

NELSONMIGUEL SIM CARVALHO 
Rating:
5.0

Customer did not leave a comment.

ROCH LAVERGNE 
Rating:
2.0

Customer did not leave a comment.

Sandy Sherman 
Rating:
5.0

Customer did not leave a comment.

BAILEY LETCHER 
Rating:
5.0

Customer did not leave a comment.

GURPREET GILL 
Rating:
4.0

Customer did not leave a comment.

Erin Strike 
Rating:
5.0

All good.

Simrat Behgal 
No reviews have been submitted for this location.

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