Customer Reviews for Woodyard US Fuel
(U-Haul Neighborhood Dealer)

700 reviews

9019 Woodyard Rd   Clinton, MD 20735

(301) 868-3448

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 868-3448

9019 Woodyard Rd
Clinton, MD 20735

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had a 7 am reservation and when I arrived at 7am, the gas station attendant didn’t know anything about renting out the trucks. I had to call U-Haul to get everything settled. I had the truck for exactly 2 hrs and 11 mins but I get a text 4 days later telling me to contact U-Haul again in reference to my overdue rental return. When I turned the key back into a different attendant, I gave her the key and she said “that’s it. Thank you” I said “that’s it?!?!” And she says yes. It was too non official feeling and now I see why. I will never utilize this location again.

Cliff Harris 
Rating:
1.0

bad tolldolly

Jose Bernal 
Rating:
3.0

Customer did not leave a comment.

Talita Michelle Giles 
Rating:
5.0

Customer service was excellent !

tysonia johnson 
Rating:
5.0

Customer did not leave a comment.

Tina Burke 
Rating:
5.0

Terrific service and great timing. EVERYTHING WAS ON POINT. Thank you for everything.

Eric Henry 
Rating:
5.0

Customer did not leave a comment.

BILLY JENKINS 
Rating:
5.0

The lady that helped me was very friendly and professional.

Rackeal Harris 
Rating:
5.0

Didn’t have the vehicle I reserved, but otherwise fine.

JASON LUNN 
Rating:
5.0

Customer did not leave a comment.

K'Vohn Wash 
Rating:
5.0

Customer did not leave a comment.

Dameon Garett 
Rating:
1.0

bad experience

Misha Blue 
Rating:
5.0

Customer did not leave a comment.

Lawana Stokes 
Rating:
5.0

Helen at UHaul provides the highest level of customer service She is attentive, always prepared and very knowledgeable. She is always pleasant and helpful.

MARY LYLES-LOVE 
Rating:
5.0

Helen was so nice and explained everything well and answered all of my questions I would definitely be back in the future. If I need to use U-Haul it was very easy and I love that process. Thank you so much, Helen.

alicia barnhart 
Rating:
5.0

Customer did not leave a comment.

louise robinson 
Rating:
5.0

Customer did not leave a comment.

Ramelo Lucero 
Rating:
3.0

Customer did not leave a comment.

ERIC ALEXANDRIA 
Rating:
3.0

The engine light was on the entire time. The back hitch came up when driving.

Jeri Curtis 
Rating:
4.0

Customer did not leave a comment.

Jasmyne Lowry 
Rating:
1.0

The vehicle was not cleaned, the driver seat was broke.the customer service team at a gas station had no knowledge of uhaul ..it delayed my move

April Watson 
Rating:
2.0

This location has completely been a huge inconvenience. The clerk has NO idea what he’s doing. All employees should be well trained in order to better assist the customers.

Alexis Miltenberger 
Rating:
5.0

Customer did not leave a comment.

Katherine Millios 
Rating:
2.0

The individual was nice but needs some customer service training. Speak up and clearly. e.g. You have to do self-check-in. Better: Good morning. I am sorry but we can't to do check-in at this location. You will need to do it online. Do you need some help doing this (give him training)? The person at the site had no clue how to accomplish self-check-in, which would have been helpful as I ran into a problem doing so. He wanted me to show him (commendable) how I managed to accomplish check-in, but it meant I had to go though the check-in again and I was concerned that it would cause a problem with what I had already done.

Helen Barker 
Rating:
2.0

This is a busy gas station and only one person working there so I had to wait for a while before I could get the Uhaul. The Uhaul Truck was very beaten up and I had to put air in the tires and the gas cap is barely on that kept displaying a warning signal during driving.

Rosa Brice 
Rating:
5.0

Service was quick and easy..return was quick and easy..love the convenient location

mervin dandridge 
Rating:
5.0

Customer did not leave a comment.

Erik Marsh 
Rating:
5.0

The customer service representative at the pickup location was very hospitable and knowledgeable. She is professional and expeditiously executed her duties. She is a value add to your company.

Erin Holbert 
Rating:
5.0

Uhaul representative was knowledgeable and courteous.

Hardrick Crawford 
Rating:
1.0

The uhual are scammers it’s privately owned they rig numbers lie about fuel just very sketchy

Andreah Williams 
Rating:
3.0

Customer did not leave a comment.

Ciera Williams 
Rating:
1.0

Well for one when I order blankets i would love to have all my moving blankets then no one answers the phone so i got charged double when I was trying to extend my time

JOSEPH TAYLOR 
Rating:
4.0

Customer service representative was Professional, Patient and detailed, a good experience.

Emment Russell 
Rating:
5.0

The customer service was superior. Patient and considerate

Camie Thompson 
Rating:
4.0

To me was good. The lady was very friendly and polite.

Jose Campos 
Rating:
3.0

Customer did not leave a comment.

Riana Smith 
Rating:
4.0

Customer did not leave a comment.

dwight martt 
Rating:
5.0

Customer did not leave a comment.

Rodney Dabney 
Rating:
4.0

Customer did not leave a comment.

Christopher Davis 
Rating:
5.0

Customer did not leave a comment.

Priscilla Masupil 
Rating:
5.0

Customer did not leave a comment.

Joseph Gunter 
Rating:
2.0

The mosquitoes was terrible. The area I had to check out in was like a hood. I had to find my own truck later did not tell me where the truck was it. The location is a goods location but getting out into traffic is terrible.

Delbra Hackney 
Rating:
5.0

Customer did not leave a comment.

Cheryl Irving 
Rating:
5.0

Customer did not leave a comment.

Jerronica James 
Rating:
5.0

This Uhaul location was conveniently located & AWESOME! The representative greeted me professionally, was very courteous and helpful. She ensured that I had the right truck for my moving task. Upon return, she too thanked me for choosing this location for my Uhaul needs. I will strongly recommend this location to my friends & family for their moving needs. This location was GREAT.

Kim ANTHONY 
Rating:
2.0

The man was pleasant but he never checked my truck in and I received a call saying I was going to be charged for not returning my truck on time. I had to call to make sure my rental was closed out and no extra charges we given to me.

Tay Johnson 
Rating:
5.0

Customer did not leave a comment.

ARION E. SULLIVAN 
Rating:
5.0

The woman who served us was VERY friendly and helpful. The check in amd checkout were seamless!!!

William Lewis 
Rating:
3.0

To date, I have not received a receipt for services. I was told I would receive it by email, as the U-Haul person was not available when I returned the truck. Later, I received notice I had not returned the truck, when it was, in fact, return on time.

Jamila Woods 
Rating:
5.0

Customer did not leave a comment.

Pedro Espinosa 
Rating:
3.0

Very run down and dirty location.

zarius james 
Rating:
5.0

The representative, Helen is extremely helpful, personable and professional. I've rented several times from her and this location because the process is seamless and easy. Thank you, Helen!!

Donna Ashby 
Rating:
5.0

The service at this location was convenient, easy, and courteous. I've used them twice in a week and they are consistent.

SHATICE WRIGHT 
Rating:
5.0

Customer did not leave a comment.

James Lyons 
Rating:
5.0

The customer service is 👍 very helpful.

Maria Sunga 
Rating:
5.0

Nothing Helen was excellent, professional, and caring.

Alma Fuller 
Rating:
5.0

Customer did not leave a comment.

Micheal Ricks 
Rating:
5.0

Great customer service, extremely smooth experience, will be renting from here again in the near future!

Xavier Castellon 
Rating:
1.0

I didn’t get my reserved 26’ truck. I need someone to contract me. Asap.

Sergio Mejia Villena 
Rating:
4.0

Customer did not leave a comment.

bagna bamen 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Brown 
Rating:
2.0

Customer did not leave a comment.

David Proctor 
Rating:
5.0

Customer did not leave a comment.

Sydney Samai 
Rating:
5.0

Customer did not leave a comment.

Michelle Barnes 
Rating:
5.0

All good

Vavian Cox 
Rating:
5.0

Customer did not leave a comment.

ShaDonna Smith 
Rating:
4.0

Best U-Haul experience EVER! Pick up and drop off was easy and the associate was great too.

Jacqueline Harrell 
Rating:
5.0

Helen was very professional and patient. She is always a pleasure to work with.

Veronica Williams-Johnson 
Rating:
3.0

Get my receipt to me at the location, either a paper copy or an email that is verified at the time that the vehicle was returned. I still have not received my receipt however, I was able to verify how much I was charged through my credit card.

John Sims 
Rating:
2.0

Customer did not leave a comment.

Khaalea Collins 
Rating:
5.0

Employee was very nice and respectful

Decarlos Whitehead 
Rating:
5.0

Customer did not leave a comment.

Alisa Dunn 
Rating:
5.0

Costumer service was excellent and the female look great thanks I will be doing business again

Lorenzo Legrand 
Rating:
5.0

Helen was very helpful, professional, and courteous.

Veronica Williams-Johnson 
Rating:
5.0

Customer did not leave a comment.

Nathaniel Brown 
Rating:
4.0

Customer did not leave a comment.

Saleria Countiss 
Rating:
4.0

The person there at the return was not courteous and could not speak English well.

Aretha LeSane-Anderson 
Rating:
5.0

Excellent customer service from Helen 200%

Gallie Hendricks 
Rating:
4.0

Customer did not leave a comment.

Ruben Vailes 
Rating:
5.0

To small

leslie colburn 
Rating:
1.0

Location is a dead zone also they charged me $65.00 in gas charge and gas was already full I had to make trip back to location next day to correct with manager and verify gas was more than recorded

RICKIE CLEMONTS 
Rating:
1.0

Pricing/charge at this location was more than quoted on my online reservation.

Alicia Martin 
Rating:
3.0

The correct hand truck/ Dolly at all locations. If you don't have the items, don't sell item online. Knowing the product.

Marcus Wigfall 
Rating:
5.0

Customer did not leave a comment.

Alexander Sa 
Rating:
5.0

Customer did not leave a comment.

Thomas Logan 
Rating:
2.0

I reserved a van, but when I arrived to pick up, I was told an attempt was made to contact me, which I dispute, to inform me that a van was not available and instead a 10’ truck. It was too late to contact another dealer, so besides canceling, I didn’t have any other option but too accept. My biggest complaint is that instead of the $.79 cents a mile for the van, I had to pay $1.29 a mile for the truck, which based the mileage, cost me more than $40 more than I originally budgeted. That was not fair!!!!

Ernest Davidson 
Rating:
5.0

Customer did not leave a comment.

Julie Thomas 
Rating:
5.0

Customer did not leave a comment.

Tony Dingle 
Rating:
2.0

Area is set outside where customers can be easily robbed or assaulted

Robert Parker 
Rating:
2.0

Uhaul rep was late on the morning I picked up the trailer. I returned it on the same day around and she wasn’t around to accept the trailer. The store rep accepted the trailer, however days later I receive calls and texts of the trailer not being returned. They had to be called by corporate and informed them to update the system of my return. #badservice Paper tag was not readable and trailer cord has a short which blew my fuses twice in my truck.

Gilbert Davidson 
Rating:
5.0

Customer did not leave a comment.

Gne Foggie 
Rating:
5.0

Absolutely amazing customer service. My representative was outstanding. She was very pleasant and caring when finalizing my contract. Hope to work with her in the future.

CLYDELLIA PRICHARD-ALLEN 
Rating:
3.0

Teach all employees about u-haul if your going to offer the service.

Claudette Hall 
Rating:
5.0

Friendly and professionalism exist Espirit de Corps

Willie Harris 
Rating:
5.0

This U-Haul service station is extremely pleasant, professional and efficient. The vehicles are clearly marked and available as requested. Superior customer service!!!!!!

Mary Love 
Rating:
3.0

The inside of the vehicle was filthy. Please ensure that vehicles are properly cleaned. The attendant on duty rendered excellent service.

Oliver Hunter 
Rating:
5.0

N/a

Tacheka Bailey 
Rating:
4.0

The interior of truck was not very clean. Although, the staff was friendly and helpful in regards to completing the overall transaction.

Clarence Joe 
Rating:
5.0

Customer did not leave a comment.

Stephanie Linnen 
Rating:
5.0

Favorite rental headquarter

Willie Harris 
No reviews have been submitted for this location.

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