Customer did not leave a comment.
David B
Customer Reviews for Woodland Home Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For me the location was a little further than the Uhual center in the same town but I was advised to go to this location.
Charles PFriendly and professional customer service experience
Penny CFree gas
Douglas ZThe uhaul person left before return time. An employee just took our key and said we could leave, no receipt or inspection. Kind of unnerving.
Marlene RTru value members of WOODLAND, CA. Are top notch.
Lance DWait time was very long to check out vehicle. I was not given a printed copy of my order Or vehicle info to double check the starting odo. Final mileage charges were more than what I had estimated, but cannot check this after the fact. I declined the safe move insurance when placing my reservation online, then it was added in store and I declined again, then it showed up on my final bill. I was not given an opportunity in store to review and sign the contract - associate scribble-signed for me. Basically the wrong parts of the check out process were rushed, while they seemed understaffed to get someone to the uhaul desk and get the equipment ready.
Claire HI needed to add a driver and was told I could do that from the emails I received, but I could not. Otherwise, the service was excellent.
KATHY RTheir system def not working right, so when the super nice lady at the counter called support i was there. They told her the dolly did not work, but only to not help her maybe? Since i had checked online i ended up at the store doing it all online.
Mirna CThe staff at this location is very friendly and they are quick at completing service. I have rented 3 times now and spent less than 10 mins each time
Jason ENothing, great staff, good truck.
CURTIS BI and my family like the idea to rental the U-HAUL incase they need one to move some things. It's was easy to get one truck to us.
JOHN FGreat team in this store!!
William SThe drop off was at night. No lights in the parking lot and I gad to contact the hotline to locate the key box.
BRITTANY HEasy rental
robin kService person very helpful.
MELVIN HStaff was friendly, professional and very helpful!!!
Bernadette Mpull in, pull out, load for dump run, drop off done….perfect
MARK SGreat service 👏.
ron rWe are grateful for the guy that helped sort out the mess caused by Halal Brothers.
Michael JDisplay or show customers additional tools to hire like blankets , trolleys , ropes etc etc..
Miti NThank you for not charging overage fees due to weather delays!!!!!!!!
LAURA RLa atención al cliente no es amigable
Janec SGreat service, helpful staff, answered phones quickly, no improvements
Jonathan GVery customer friendly place
NIRANJAN BMy original drop off was at halal Brothers 76 station. When I arrived to drop the truck off I was informed that they couldn't take it. Would have been a better experience if i had been notified that they could not receive it and been giving an alternate drop location.
ERNEST MClean the uhauls on the inside of the cab
rafael mReservation was at 12 I showed up 5 min before and and the only representative they had for U-Haul took a lunch break and we waiting 15 for him to return.
Glenn MI thought that this place was closed when I got there according to the the web page and I arrived and started checking it in myself and a woman who's on her break so he'll be right out and somebody comes out to check it in for me and I go in about my refund or my deposit and she's just the most amazing compassionate empathetic woman and I was meant to be there meeting her at that moment and I'm grateful for everything that she gave me not Material but spiritual just speaking with her I don't know if this is too much information but she was the kindest person I have met in a very long time. Thank you Brittnie!!
Denise BBrittany was wonderful and Had all the answers to my question! I highly recommend this location!!
JUSTIN CThe hardware store is an excellent local business. The truck ran well but the cab was very dirty, appearing as if it had not been cleaned for a very long time. Before returning the truck we spent about 1/2 hour wiping down the cab just so the next customer would not have the same experience.
Dave FExcellent friendly, prompt customer service by knowledgeable staff.
Laura LVery helpful, super friendly.
Karen PKey drop box was hard to find… took me me at least 30 minutes to find the drop box. Very frustrating.
alexander cWe drove in from out of town to move our son into an apartment and only had one day to do it. We were not encouraged to drop the uhaul off after hours, even though the website states that’s an option. It just caused us to rush more than we needed to on a day that was 105 degrees to return it before the store closed. It was just a huge inconvenience.
Guadalupe cWhile ordering the trailer, I asked for a Walnut Creek drop off. Your office could not give me one and so I had to find a place to drop it off. The 1st place I went to did not take returns but did forward me to the location I ended up dropping it off. I had no issues with the 2 places I dealt with but could not believe you couldn’t give me a location and address to drop it off. I’ve rented from Uhaul before and was always given a drop off location, granted it was on the east coast but that shouldn’t matter
jeff bLove True-Value on W Main St. This is my 2nd time renting a UHaul there and again the experience was so easy. Employees are super helpful at this location.
Juliana EFine knowledgeable attendant helped me. A nice store.
Roger HGreat service
Janet BUsing the APP for self checout was convenient!
Scott HIt would be nice if the vehicle started with a full tank so I could just top it off instead of having to calculate how much gas potentially used and how many gallons to put in.
JOSHUA MMaintained but not clean in the cab.
Kathy KClean surface floors of van. It got my sofa dirty!
Michael GIt was great
Rod PI had amazing customer service!!!
Heidi JService was prompt and friendly. No problems at all with pick-up of the truck.
Robert LLet them know that the location they drop at Could charge them $20.00 If they use the self drop box and app. I WAS NOT TOLD. Got charged $20.00 unexpectedly!
BOBBY JThe truck engine is a piece of crap. The people at the location were amazing though!
JEFFREY HIt would have been a great convenience if the truck had a full tank of gas at the start so when filling up to return I would have simply have just to let the gas pump fill up all the way.
Joshua MVery difficult to find the drop off box.
Wei-Chen KYou can employ more people like the young man who served me. He was top notch.
BRIAN NWorked very well
DANIEL BMy daughter dropped off the truck, but told me it was a good experience.
michael cThe staff at this U-Haul are top shelf. Great service and very friendly.
EBENEZER YExcellent service!!!
MARICELA HEVERYTHING WAS GREAT.
MICHAEL CI did not have any problems. The employees at this location are always friendly, knowledgeable and pleasant.
TRACI WVery easy transaction! Truck was clean and overall experience was great! Highly recommend.
Sandra RExcellent service!!
NORMA BTrue Value in Woodland Ca. 95695 is charging extra to rent these vehicles. I rented a 10ft van yesterday 19.99 + fees. I ended up spending 66.00 dollars. I only drove it for 11 mi each way to and from the landfill and returned the truck same day. Something doesn't add up here. I would like to be paid back the overpayment!!!
CAROL SEverything about my UHaul experience was positive- from pickup to delivery. The trucks were easy to load, they drove nice with plenty of power, I got an email telling me where to deliver, and the delivery was quick and easy. Overall, I would definitely use UHaul again.
JOHN UExperience was great. Helpful and friendly staff. Will recommend this place to future fellow UC Davis students.
BROSNAN T