Customer Reviews for Woodland Hills 76
(U-Haul Neighborhood Dealer)

1,113 reviews

20021 Ventura Bl   Woodland Hills, CA 91364
(On Ventura Blvd one block east of Winnetka at the corner of Penfield)

(818) 887-1625

Office Hours

  • Mon-Tue: 8 am–4 pm
  • Wed-Thur: 8 am–1 pm
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–1 pm

Services at this Location:

Contact Us

(818) 887-1625

20021 Ventura Bl
Woodland Hills, CA 91364
(On Ventura Blvd one block east of Winnetka at the corner of Penfield)

Services at this Location:

Office Hours

  • Mon-Tue: 8 am–4 pm
  • Wed-Thur: 8 am–1 pm
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: 8 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SHELIA L. 
Rating:
3.0

I was informed blankets would be included with the rental, at no additional cost. When I inquired that there were blankets in the truck, the said no and it would be a additional cost of $65.00 for 6 blankets. I informed the associate, what I was informed when I co nfirmed my reservations. I did not receive my blankets. I also was given 2 different addresses to pick up my rental with my upgrade 20" truck. This was very confusing and frustrating ! Plus delayed my moving! The associate at 76 station was understanding and accommodating due to the the confusion of the pickup.

Michele R. 
Rating:
5.0

Chris was amazing to work with and came through on time and very professional. Thank you guys.

ALEN O. 
Rating:
3.0

The tire pressure were low with the warning sign. The gas gauge had problem and showed wrong amount. The car should be full of gas when the customer starts driving. Unfortunately it was 1/4 and bc of wrong gage gave me lots of stress.

EDMON P. 
Rating:
5.0

Customer did not leave a comment.

SALAH B. 
Rating:
5.0

Customer did not leave a comment.

Victor D. 
Rating:
5.0

I received an excellent service. paperwork was quick and staff was supper friendly.

ALEKSANDR P. 
Rating:
4.0

Customer did not leave a comment.

wilson N. 
Rating:
4.0

I reserved 2 furniture dollys, I had to ask about them and was then told they were unavailable. I would have preferred to be notified prior to my arrival so I could have made other arrangements. Otherwise, things went well. Staff was polite, professional and helpful.

trevia T. 
Rating:
4.0

Customer did not leave a comment.

babak A. 
Rating:
4.0

Truck cargo area was not clean. We had to sweep it, then sweep again when finished using the truck.

ERIC C. 
Rating:
5.0

Chris Flores organized everything excellently, and we are thoroughly satisfied.

PEDROM M. 
Rating:
1.0

Respect honesty and integrity. Less attitude better service. The location at van Nuys and saticoy were so awesome the other day . For instance. This ventura Blvd place is a great location for me but everything I go there it's difficult to deal with the uhaul guy and they talk down to you. Plus my truck this time was filthy as a gutter

Daniel A. 
Rating:
1.0

I have been using UHAUL during the duration of my move. Every time I rent a car from them they claim there is excess damages to the car which I never did. The wheels of the cars are not properly aligned, it doesn't feel safe at all to drive. It is a horrible experience, and every time I go there they charge me different prices, unreliable and inconvenient.

alegria N. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
5.0

Easy and great experience

KEVIN O. 
Rating:
2.0

Very slow service. Insufficient number of staff. After I booked the purchase of moving blankets online, they would not complete that purchase because it was a one-way rental.

Margaret S. 
Rating:
3.0

Customer did not leave a comment.

mark M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

This was not my first choice. My reservation at another location could not fulfilled... I ordered a 15' , when I arrived, no longer in stock and they redirected me. Not pleased with the waste of my time.

Patty B. 
Rating:
3.0

Very Un safe vehicle right side mirror can't stay in position beach was dirty with some pourer on the floor fuel thank quarter as as I start to drive show 50 miles left before

moshe P. 
Rating:
5.0

Great service and clean maintained truck 10/10

Arya K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
1.0

Front brake pads very bad vehicle outside damaged steering wheel very dangerous. unsafe to drive.

Eduardo P. 
Rating:
5.0

No problem. Your guy was friendly and quick. Truck was in good shape and completed our job without issues. Thanks.

GREG S. 
Rating:
5.0

Customer did not leave a comment.

ROLAND K. 
Rating:
5.0

Very good customer service and got my van right away.

Teetat C. 
Rating:
1.0

Clean the truck and golia feo .

JOSE E. 
Rating:
1.0

Never got a bill. Then got a bill and it was wrong

Peter S. 
Rating:
5.0

Great

Jack P. 
Rating:
5.0

Customer did not leave a comment.

Alon N. 
Rating:
1.0

Customer did not leave a comment.

Arne Josef D. 
Rating:
5.0

Very smooth transaction. Thank you

Timothy M. 
Rating:
5.0

Truck was soooo dirty and AC didn't work,we burned ,Also maintenance had too many problems,you have to refund my full amount

Mo M. 
Rating:
5.0

Chris was awesome will return

Nicholas S. 
Rating:
2.0

1/4 gas of tank was in the truck i returned it at half with no credit, truck was dirty had water bottle and trash behind the seat.

Corrie W. 
Rating:
5.0

Customer did not leave a comment.

Rene C. 
Rating:
5.0

So i was moved around 4 times to get my 10ft truck and this the the 4th place then send me to all the other locations bad customer service but this one excellent chris was very busy with the cashier but also attend me and got me out of there fast. This location is good with customer service and uhaul rental wise will be definitely using this location again Chris you rock with your customer service. A -1

Nathan R. 
Rating:
3.0

Truck was all over the road. Too much play in steering. Alignment off. Cup holder area was dirty. Returned the truck on Saturday at 2:30. Had to contact them 3 times for my return receipt that I did not get until Monday morning. There were two dolly's in truck. Neither were tied down.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Great attitude by the front desk guy

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

Kelli H. 
Rating:
1.0

The piece of shit truck you sent out was filthy, beyond old and dangerous. You should quit your job for even thinking it was ok.

Michael K. 
Rating:
5.0

Fast and easy

Terry P. 
Rating:
3.0

The van smelled like cat piss

Trevor M. 
Rating:
5.0

They guy that help us Chris Flores was very nice very professional and very helpful. We will definitely come back to this location.

OLGA G. 
Rating:
5.0

Customer did not leave a comment.

Pejman M. 
Rating:
4.0

This location is good; I like their staff. The only thing that could be improved is the mobile pickup option (which has nothing to do with this location) - I would never recommend to anyone to try to do the self pickup or drop off option. Just go to the counter. If you do the mobile pickup they'll have to call a second person to verify your identity (ridiculous - and what if I didn't have someone who could do that for me?), you'll essentially process your own drop off by taking photos of the u-haul, and it will take 5x as long. I don't know why the process is like this but it shouldn't be harder to get a u-haul than it is to rent a car.

Charissa P. 
Rating:
5.0

Customer did not leave a comment.

Neda D. 
Rating:
3.0

Almost everything was OK accept customer service

AL H. 
Rating:
5.0

The equipment should be cleaned out after each customer. The customer shouldn't have to clean the truck's interior before they can use it.

JACQUELINE M. 
Rating:
4.0

Customer did not leave a comment.

Yaroslav Z. 
Rating:
1.0

The sales person asked about coverage multiple times and I explicitly denied it everytime however I still noticed the charge at the end of service. Truck was fine however this behavior was unacceptable.

SEYEDSAMAN H. 
Rating:
5.0

No problems at all. I highly recommend this location.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Yousef H. 
Rating:
5.0

Customer did not leave a comment.

Laurence W. 
Rating:
2.0

The truck was so dirty and it has bumps and dents all over. There was a soda bottle and receipt in it when I got in and I told the guy he said leave it's for a guy who left it in the truck and needs to pick up! Weird. It wasn't the location issue it was more of uhaul the trucks are just worn out and dirty to no repair.

Jodi M. 
Rating:
1.0

I was told MULTIPLE TIMES by one of the associates that I WOULD BE CHARGED $0.39 Per mile after I went over my limit. he lied about the price because he didn't want me to return the truck in the same location and I ended up paying twice the amount. Not a professional way to make business.

Everett C. 
Rating:
5.0

Coffee & donuts?

KURTIS V. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

All went very vell. Thanks

Larry W. 
Rating:
5.0

Everything was great at this location, thanks.

crystal C. 
Rating:
2.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Nothing

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

I cannot say enough kind things about this Uhaul location. They are located inside a gas station but still have all the moving supplies etc to rent. They are super friendly and helpful. Chris was super personable and helped me check in even though he was on his break. He went above and beyond to make checking out super easy and quick. Cannot say enough nice things about their help and swiftness! Chris is the sweetest

Danielle S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Great customer service at this location- best i've had

KIARASH M. 
Rating:
3.0

Truck had human fical matter in cab everywhere on the seats on the floor o the steering wheel. I got it on my shoes jeans and sweater Since the rental I've been having a runny nose and cough have since tested my self for covid Its Negative but very unfortunate theses things need to happen Shouldnt have happened in the first place What i dont get is the person who rented it to me supposedly went to check it before giving me the key Yet said truck wasclean and ready Second truck has check engine on Very sluggish would jerk on first and second gear and its an automatic Overall very unsatisfactory But main was the human fical matter will be seeing my Dr for a full blood work Sincerely Carl Murdock

carl M. 
Rating:
2.0

Better maintenance of trucks. Driver's "side view' Mirror was inoperable. Better customer service, clerk was rude and flippant. I wouldn't recommend to others.l

Kris H. 
Rating:
1.0

Give a good customer service. Don't talk with the customer with attitude and do not overcharged a customer. Track had lots of miles but needed service mad loud noise I won't go back there again

George S. 
Rating:
5.0

Thank you

sailesh R. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
4.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

mahmood G. 
Rating:
3.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Customer did not leave a comment.

MEHDI S. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

SirAnthonyB T. 
Rating:
3.0

Fire Alex. It was hard to watch the way he treated and talked to his coworker. Absolutely no human decency. I felt bad and cringed watching him basically tell him he can't do anything right and to hurry up. It's one thing to say that in private but I'm front of customers is unacceptable. I will not be using this U-haul location again. Disgusted

Erica M. 
Rating:
3.0

Customer did not leave a comment.

Erick R. 
Rating:
5.0

Customer did not leave a comment.

Toni R. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
2.0

It was a disgusting truck with old leftover food and open drinking bottle in the cabin. There were boxes in the back. I've been a customer for a long time. Today was a bad day for U-Haul.

Jaco F. 
Rating:
4.0

Customer did not leave a comment.

christ K. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
3.0

Customer did not leave a comment.

Lorenzo J. 
Rating:
5.0

Renting Uhauls is usually a dragggg--This location is conveniently located, good equipment, easy check out process and after hours returns!

Amir N. 
Rating:
4.0

We had a problem. My UHaul reservation said 1030 and when I got there at 1045 they said theirs said 800 and they gave away the unit after 900am. Bottom line is they found a 17' unit that did work out for me but went through a few minutes of delay and internal "strain" before we got out and going

David M. 
Rating:
5.0

Customer did not leave a comment.

ghazaleh N. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

JODI M. 
Rating:
5.0

I don't believe it was the locations fault but I needed your roadside service for what turned out to be a loose battery cable.

William S. 
Rating:
1.0

They put in the wrong location and then couldn't change it in the system causing hours of confusion

lauran K. 
Rating:
4.0

Clarity of billing.

Pabitra S. 
Rating:
5.0

great service. the guys made it easy for me to pick up and get going. floor on passenger side was dirty with a spill or something, should have been cleaned up. i will rent from there again,

Scott S. 
No reviews have been submitted for this location.

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