Customer Reviews for Woodfords Auto Repair
(U-Haul Neighborhood Dealer)

381 reviews

2424 Pleasant St   Eau Claire, WI 54701

(715) 833-7069

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(715) 833-7069

2424 Pleasant St
Eau Claire, WI 54701

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Get more tech savvy and organized staff to help with returning the truck.

David Sylvester 
Rating:
4.0

Location was ready and got me on my way quickly

Herb Murray 
Rating:
5.0

Easy drop off return. Thank you!

Eunice Mayer 
Rating:
5.0

Customer did not leave a comment.

Anthony Haas 
Rating:
5.0

Customer did not leave a comment.

Jayme Sundby 
Rating:
5.0

Customer did not leave a comment.

BRENDEN SMITH 
Rating:
3.0

Customer did not leave a comment.

Benjamin Whitis 
Rating:
5.0

Friendly and knowledgeable people!!

James Sullivan 
Rating:
4.0

Review won't let me submit without rating the location, but this was After Hours Dropoff, so we only saw the outside. Contract papers directed to use the app for dropoff. At dropoff, the app did not work, so waited on hold for the chat and was directed to the website, which worked well.

John Narigon 
Rating:
5.0

Customer did not leave a comment.

Nicole Johnson 
Rating:
2.0

Not sure why U-haul only allowed me to drop off my truck at this location versus other, more capable (and closer) locations in the city where I was returning the vehicle. This location is not a full-time U-haul location and had very limited places to park the vehicle for after hours returns. That having been said, we were able to return the vehicle using the app for after hours returns and had no issues.

MARCEL FARINA 
Rating:
4.0

Customer did not leave a comment.

Robert Stow 
Rating:
1.0

I never delivered the trailer to the drop off location because a tire failed and the trailer was not drivable and was towed away. We were left stranded by U-Haul

Tim OConnor 
Rating:
2.0

This was just a storage location. No personnel available, barely any room for a 26 ft. truck. Definitely not clean and inviting.

Barbara Lindberg 
Rating:
5.0

Quick and easy pick up

Brandon Neuenburg 
Rating:
3.0

11 miles over and I get charged $11.00. Kind of petty

Todd Kryzanski 
Rating:
5.0

Customer did not leave a comment.

Brett Zacho 
Rating:
5.0

Customer did not leave a comment.

Jean Mysliwiec 
Rating:
5.0

Customer did not leave a comment.

Kim Bennett 
Rating:
3.0

Customer did not leave a comment.

IAN KRONBERG 
Rating:
4.0

Customer did not leave a comment.

Chris Gaylord 
Rating:
4.0

The person who checked me in and out was both professional and friendly. I like the location and informality of the shop.

Timothy J Hirsch 
Rating:
5.0

Customer did not leave a comment.

JOSHUA INGERSOLL 
Rating:
4.0

Self dropped the trailer when the location was closed.

Kyle Erickson 
Rating:
4.0

Customer did not leave a comment.

John Price 
Rating:
5.0

If it hadn’t been for the supportive service at Woodfords - UHaul would have gotten a D-!

Lori Briesemeister 
Rating:
3.0

We weren't sure where to drop the truck

James prochaska 
Rating:
5.0

Personslized service, I didn’t have to wait and was taken care of right away. I only needed a 5x8 trailer for a few hours and dropped it off later in the evening. Thank you! TS

Thomas Sandager 
Rating:
5.0

Customer did not leave a comment.

IRENE MADRIGAL 
Rating:
5.0

Customer did not leave a comment.

Royce Dunbar 
Rating:
3.0

Ask if I had, or recognized a potential problem with the rental. The truck has a problem.

Martin Thompson 
Rating:
2.0

No one was at this location when I dropped off trailer

Lee Johnson 
Rating:
5.0

Dave came out with a special U-Haul jack to loft the trailer off the hitch ball, so helpful!

Christian Freeman 
Rating:
5.0

Customer did not leave a comment.

Jeffery Crowell 
Rating:
5.0

Dropped off after hours, but easy enough - small parking lot, but made it work! Online portal to check off for dropping off was super easy.

Emily Smith 
Rating:
5.0

Customer did not leave a comment.

Ernst Schnook 
Rating:
4.0

Customer did not leave a comment.

Ralph Johnson 
Rating:
4.0

Covered in ice. Not the locations fault.

RALPH IOVINO 
Rating:
5.0

No tongue jack on this trailer. Too heavy to manage without one

JEFFBeth MOOS 
Rating:
4.0

Customer did not leave a comment.

christian brand 
Rating:
3.0

Kudos to Uhaul of Eau Claire for stepping up when Woodfords was closed. They made it all work!

James Ahlquist 
Rating:
4.0

Customer did not leave a comment.

Timothy Boss 
Rating:
4.0

Customer did not leave a comment.

Colin Porter 
Rating:
4.0

You all did good, but a long way t drive to get it. Over 100 mi. trip.

Bobby Wegner 
Rating:
5.0

Customer did not leave a comment.

Brian Lambert 
Rating:
3.0

Why are you asking me to review a location? That is utterly pointless and does not at all reflect the service you "provide". If you expect customers to fill up the tank, you must provide them with a tank size. This is not a pay it forward situation, it's a business transaction. Your website provides zero information about the check-in process prior to the moment of exchange. Why am I expected to look up a youtube video on your service? Provide that information up front! Asking for a second form of ID or secondary contract AFTER having a customer upload their driver's license is equally absurd. The moment a reservation is confirmed you should be clearly stating what information is needed and where to submit it. I should not be struggling with your website while standing next to the truck I am picking up. From a customer service standpoint alone I will never use your service again nor recommend it to anyone.

Joel Forke 
Rating:
5.0

Customer did not leave a comment.

Amanda Webber 
Rating:
3.0

Customer did not leave a comment.

Laura Stocker 
Rating:
5.0

Excellent

Martin Kreger 
Rating:
4.0

I rented a 6 X 12 enclosed trailer. The only issue I had was lifting the trailer for hook-up. These trailers should really have a jack stand on them as the weight is more then one person should lift ( I am a very strong man).

RICHARD KLYSEN 
Rating:
5.0

Customer did not leave a comment.

David Madson 
Rating:
5.0

Customer did not leave a comment.

Wendy Jo Mcmullin 
Rating:
5.0

Customer did not leave a comment.

Timothy Hite 
Rating:
5.0

The customer parking was limited but everything else was fine

Richard Downey 
Rating:
5.0

Customer did not leave a comment.

Jose Landeros Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Deborah Kim 
Rating:
5.0

Customer did not leave a comment.

Teresa Kramer 
Rating:
3.0

Hard to find where to drop the rig.

David Ross 
Rating:
5.0

Customer did not leave a comment.

Ken Abel 
Rating:
5.0

The employee was very helpful and friendly.

Darren Rust 
Rating:
3.0

Customer did not leave a comment.

Matthew Sledz 
Rating:
5.0

Customer did not leave a comment.

William Cook 
Rating:
5.0

Nothing for me. Comments in reviews worried me a lot though. Just focus of those opportunities. My service was awesome! ☆☆☆☆☆

Patricia Rivera 
Rating:
3.0

Customer did not leave a comment.

Chris Howard 
Rating:
5.0

Customer did not leave a comment.

Mike Wensink 
Rating:
5.0

Excellent customer service as well

James Dobson 
Rating:
5.0

I understand you make allowances for rates of travel but I only needed the uhaul for 24 hours and I wound up paying for 3 days I didn’t use. There should be an option of returning it sooner and getting some of your $ back

Ryan JeanBaptiste 
Rating:
3.0

Customer did not leave a comment.

Darrin Krajenka 
Rating:
5.0

Customer did not leave a comment.

mark barker 
Rating:
5.0

I have no suggestions .

Robert Ridley 
Rating:
5.0

Owner of the shop was wonderful.

Jonathan Rief 
Rating:
5.0

Customer did not leave a comment.

STEVEN RASMUSSON 
Rating:
5.0

Customer did not leave a comment.

Jason Barnet 
Rating:
5.0

Customer did not leave a comment.

Jamie Graziano 
Rating:
5.0

Very friendly group.

Rod Krause 
Rating:
4.0

Nice guy

Doua Lo 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. COOK 
Rating:
2.0

the employees at this location were very helpful to us. Their attentiveness to finding the broken brake hose on the trailer saved us from a car accident, wrecking our brakes on our truck, and preventing us from having a car accident! They found the broken hose when they were hooking us up. I did called the customer service line and they were helpful, except when we were trying to get another trailer, they needed to communicate with each other on what they were giving us to replace it. I did talk to Ken the supervisor who needs to be a little more empathic to the customer instead of yes miss, yes miss, understand that going a a extra hour away to get a trailer and then drive another 4 hours is not what we wanted or planned to do. Why don't they have a check off list when they are getting the trailers in to make sure everything is working and safe?? I wasn't I offer a refund instead I had to ask for it? The men at the location went out of their way to help us and we appreciate that more then they know!

Mike Bujak 
Rating:
5.0

Personal were stoned friendly. The type of people you want to do business with.

Jeremy Reeves 
Rating:
5.0

Customer did not leave a comment.

Tom Gadke 
Rating:
5.0

Customer did not leave a comment.

Brad Jorgenson 
Rating:
3.0

Customer did not leave a comment.

Paul Markee 
Rating:
3.0

I made my reservation two weeks beforehand for both my storage and my vehicle at a convenient location and neither one of these were available when it came time for my move. Very disappointing!! What’s the point of reserving ahead of time of these aren’t going to be available when they are needed?!?!

Lisa Johnson 
Rating:
3.0

Customer did not leave a comment.

Carl McMillan 
Rating:
3.0

Parking lot is kind of small and has a weird layout, making it initially challenging to park a 20’ Uhaul.

Alen Zeledon 
Rating:
5.0

Customer did not leave a comment.

Donald Perry 
Rating:
5.0

Customer did not leave a comment.

Nic Wheeler 
Rating:
4.0

Customer did not leave a comment.

Mike Friedeck 
Rating:
5.0

Customer did not leave a comment.

kelvin ramdhan 
Rating:
4.0

Customer did not leave a comment.

jeff bergstrom 
Rating:
3.0

Customer did not leave a comment.

Rhonda Jacobs 
Rating:
1.0

Picked up UHaul 20 ft truck with a 1/4 full tank. Was advised to fill it back up to where it was when it was picked up. We filled it back to a quarter tank, and dropped off. Was charged an additional $57.25 for fuel even though we made sure the tank was exactly where it was when we picked it up. Very poor customer service.

Randy Venturi 
Rating:
4.0

Customer did not leave a comment.

Luke Tweed 
Rating:
5.0

Customer did not leave a comment.

Marvin Johnson 
Rating:
5.0

Customer did not leave a comment.

Joseph Walters 
Rating:
5.0

Customer did not leave a comment.

bernd johannsen 
Rating:
5.0

Customer did not leave a comment.

Shane Deffenbaugh 
Rating:
4.0

Customer did not leave a comment.

Joe Kersten 
Rating:
5.0

The day before pickup a woman (I can’t remember her name!) called on behalf of uhaul to let me know my truck needed to be picked up at a different location (woodfords). I was moving by myself 200 miles north in the middle of an ice storm and wasn’t particularly pleased to hear of any new updates. The CSR was exceptionally reassuring, gave me a free extra day to pick it up early and an extra 10 miles. I needed that extra day more than I knew. THANK YOU to the woman who called for her patience, persistence, humor, and compassion. above and beyond communication I won’t rent a truck from anywhere else ever! Thanks!

Joseph Decker 
Rating:
5.0

Great guys, very helpful.

Glynis Weitz 
No reviews have been submitted for this location.

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