Customer Reviews for Wise Moving Storage
(U-Haul Neighborhood Dealer)

4,493 reviews

1650 SW Market St   Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

(816) 525-1962

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(816) 525-1962

1650 SW Market St
Lees Summit, MO 64081
(South of HWY 291 & HWY 50)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed.

sheldon xenos 
Rating:
1.0

They have now charged me 3 days in a row and won’t pick up their phones.

Bryan Day 
Rating:
5.0

I appreciated the owner taking time to visit while getting me settled with my truck!

Eric Schmidt 
Rating:
5.0

Customer did not leave a comment.

James Mayberry 
Rating:
5.0

Great customer service and quick

Steven Close 
Rating:
5.0

Had my reservation waiting, fast processing, I forgot my trailer light plug adapter and they loaned me one ( other places would have made me buy one) I will continue to rent from this location in the future

Randy Davis 
Rating:
3.0

Customer service was excellent

Thomas Birdsell 
Rating:
5.0

I have rented a 10 foot and 15 foot truck, as well as a cargo van from this location several times over the last several months and have no complaints about the service or the equipment!

jeanne leven 
Rating:
5.0

I had to extend my reservation by a day. The U-haul rep transferred me to the scheduling department and were able to make the extension with no issues. When I tried to turn in the rented equipment using the u-haul app as directed, I had zero success and no one ever showed up at 1p to get assistance. This was my third time dealing with this location and never before, did I have such a frustrating time checking in rented equipment. The fact zero employees showed up to work per the business hours, was really disturbing. I had to contact the scheduling department to relay my situation, so I was not charged a late fee.

Ylonda Cuffie 
Rating:
5.0

This is about the 5th or 6th time that we have used this location. We have never had anything but great success them. As long as we are in this area, we will ALWAYS use them.

ALLEN MAPES 
Rating:
5.0

Friendly staff, truck in proper order

Deborah Cook 
Rating:
5.0

Customer did not leave a comment.

John Blake Donnelly 
Rating:
3.0

Dropped off after hours, location was easy to drop off at even with a 20’ truck and trailer.

Josh Benson 
Rating:
5.0

Customer did not leave a comment.

Darryl Franke 
Rating:
5.0

This place was very easy to check in and they were very polite! I will use them again

Demetric Mariner 
Rating:
5.0

Customer did not leave a comment.

Wes Brandenburg 
Rating:
2.0

The worker (lady) was clearly annoyed when entering work and kept shaking her head at us like she was annoyed. I sat in the car and tried to see if I could change locations. I would have left and drove to another location if I could have. We reserved 2 furniture dolly and they only had one. The van was dirty and smelled. We had bought furniture we needed to pick up so we went with it but wanted a different option. One tire was 60 2 were 70 and one was 80. The man said they just go on what it looks like and looks fine. Even empty the van showed not level on the dash and we could feel it as well with driving. I would not rent from this location again. We spent lot of money so we could pick up our furniture and I feel the van should have been serviced with no warning lights and at least the windows cleaned. I would never revisit a place that acted annoyed and didn’t act like they appreciated our business. There are too many choices to choose one that treats customers poorly. The only positive was the shop cat and we have our furniture at home.

Melody Barker 
Rating:
5.0

Customer did not leave a comment.

Mel Williams 
Rating:
5.0

Customer did not leave a comment.

john borgmeyer 
Rating:
5.0

Customer did not leave a comment.

Keith Ehrhard 
Rating:
4.0

over all there were no issues at all with the rental but one of the ladies at the desk could use an update on customer service but her lack of etiquette would not stop me from using them again...

rick carpenter 
Rating:
5.0

Excellent customer service!

Patricia S Bruce 
Rating:
5.0

Truck was rough riding and loud

James Mathews 
Rating:
4.0

Customer did not leave a comment.

David Garrison 
Rating:
5.0

Customer did not leave a comment.

Lawrence Longcoy 
Rating:
1.0

Customer did not leave a comment.

Robert Cossins 
Rating:
5.0

Very friendly and helpful family.

Doris Njage 
Rating:
5.0

I’m always extremely happy with the service I get from this great location. My favorite U-Haul by a long shot!

Wilfredo Pujols 
Rating:
5.0

Customer did not leave a comment.

scott thompson 
Rating:
5.0

Very courteous and helpful. Nice associates!

Lawrence Longcoy 
Rating:
5.0

Seriously? This is the best UHaul experience I have ever had. I was so thrilled; I can't think of any improvements. This is the first time I've been to this location. The rep was pleasant and knew who I was when I walked in. She was professional and went the extra mile. I was in and out so fast and could get right to my next destination, which was a long, hard day of moving. It was wonderful that the UHaul process did not add to the difficulty of the day. Wise Moving Storage will be my location of choice for future UHaul reservations. Thank you!

Jenni Jordan 
Rating:
5.0

Customer did not leave a comment.

Jose Rizo 
Rating:
2.0

I asked for 2 dollies and they only had one and that one was not the type I asked for. I had to drive 4 miles to another location to pick up a dolly. I am not happy that I had to pay for 8 miles just to pick up the equipment I asked for online. I will never use this location again. I will use the location that had the dolly. I could gotten full service there and made one stop.

Ronda Harness 
Rating:
5.0

Customer did not leave a comment.

Linda Dooley 
Rating:
3.0

Customer did not leave a comment.

Dawn Miller 
Rating:
5.0

I have used their services numerous occasions and I’m always more please each time I go. The service is second to none, and they treat you like not just a costumer but a friend. As far as I’m concerned there is only one U-Haul in town. Thanks!

Wilfredo Pujols 
Rating:
5.0

Flawless pickup and return.

Clint Conner 
Rating:
4.0

Customer did not leave a comment.

David Briggs 
Rating:
5.0

Drop off evening

Zachary Hall 
Rating:
5.0

Customer did not leave a comment.

JoseRamon Negron 
Rating:
5.0

was very satisfied with both ladies who helped me out

rick carpenter 
Rating:
3.0

Customer did not leave a comment.

Travis Knisely 
Rating:
5.0

Customer did not leave a comment.

Donald Mccaddon 
Rating:
4.0

Customer did not leave a comment.

John Gray 
Rating:
5.0

I have no complaints about the experience. I’m extremely happy with the way I was helped while being treated in an excellent manner. Will definitely be back, and recommend them to anyone in need of these services. Thanks.

Wilfredo Pujols 
Rating:
5.0

Customer did not leave a comment.

angela partin 
Rating:
5.0

Customer did not leave a comment.

jennifer nelson 
Rating:
5.0

At pickup, asked if I needed to do an inspection. After being told no, I drove to my destination and opened the back of the truck to find trash. Took a picture. At drop off, attempted to get on the app so I could upload the picture and it wouldn't let me sign in despite resetting my password right then and there.

Joel Seyfried 
Rating:
4.0

The trailer and the blankets were clean. The trailer leaked, getting contents wet during the move.

David Collison 
Rating:
5.0

The staff was very friendly and helpful

Angel Snow 
Rating:
5.0

Everything was wonderful 😊

Vanessa Hickman 
Rating:
5.0

Customer did not leave a comment.

Melissa Skouby 
Rating:
5.0

Customer did not leave a comment.

Michael Harris 
Rating:
3.0

They have the variety of equipment for any move you may need. One off day for whoever checked me in. Was rather grumpy and seemed put out that we were there and had to borrow a crowbar to open back door of truck due to cold weather.

Matthew Reeb 
Rating:
5.0

Customer did not leave a comment.

Cassandra Toomey 
Rating:
5.0

Customer did not leave a comment.

Artis Lewis 
Rating:
5.0

Great service at local facility and the follow up from Corporate.

Tim Menne 
Rating:
2.0

Lower your fucking prices. $700 is an insane charge when I only need for 24-48 hours.

austin see 
Rating:
4.0

Truck was stuck in pile of snow in the parking space when trying to get out of the parking spot. Back was frozen shut and had to use a hairdryer to get it open. Made me late for my delivery. Also the app is terrible and glitches and doesn’t let you complete check in or return of the truck.

Lisa Mcconnell 
Rating:
5.0

Great customer service. I will absolutely use this location in the future. Thanks!

Keith Mieser 
Rating:
5.0

Excellent service

Cheryl CHERYL 
Rating:
5.0

Cat in counter was friendly. Staff very nice and helpful

Greg Bynum 
Rating:
3.0

I would tell you to get the insurance so when I usedthe equipment and towed my car the wheel well on right through to the tire wore clean through. I also had to go to two separate locations to get all my equipment which was extra driving and a truck that gets 10 mi to the gallon an hour out of my way.

Scott Jensen 
Rating:
5.0

Although the lady at the counter said there was no help to unload a gentleman showed up shortly afterwards and helped us unlock the wheels (too tight for me to open). He would not even except a $20 tip!

debra lippens 
Rating:
4.0

Excellent customer service. The lady was great and loaded a dolly into the truck for me. I had a medical procedure earlier in the day so that was amazing for her to do with a smile. Very refreshing to get good service.

Steve Miller 
Rating:
4.0

Customer did not leave a comment.

Anthony Brown 
Rating:
5.0

Awesome Customer Service! Made it very easy and simple. Could not have been more pleased . Moving is stressful enough. They made the process of getting the truck a pleasant experience! Highly recommend Wise Moving and Storage!

Gary Dauer 
Rating:
5.0

Customer did not leave a comment.

Robert Gaona 
Rating:
5.0

Customer did not leave a comment.

Richard Byers 
Rating:
5.0

Customer did not leave a comment.

Kyle Zdrojewski 
Rating:
4.0

I filled out a quote online, and it was more expensive when I went to the store. That’s basically false advertisement. I was just kind of shocked, I paid 15 bucks more than what I thought. It’s not a lot, but that may matter to some people.

Corey DeMarco 
Rating:
5.0

Wise Moving is the best U-Haul I have ever rented from. They make it so easy to get in and get out quickly and they are so pleasant to work with.

Julie Dailey 
Rating:
4.0

Customer did not leave a comment.

John Martin 
Rating:
4.0

Both of the lovely ladies who work there have been great

ronald oswald 
Rating:
5.0

Customer did not leave a comment.

Kevin Scher 
Rating:
4.0

Customer did not leave a comment.

Nancy Paustian 
Rating:
5.0

Customer did not leave a comment.

Kelly Collins 
Rating:
5.0

Customer did not leave a comment.

Adit Shah 
Rating:
5.0

Customer did not leave a comment.

Timothy K Cordes 
Rating:
5.0

Customer did not leave a comment.

Jeffery Adams 
Rating:
5.0

Customer did not leave a comment.

brett beasley 
Rating:
5.0

At this point nothing, excellent service and friendly customer service. Thank you

dennis boyer 
Rating:
5.0

Everyone was very nice and professional.

Aldo Bacchetta 
Rating:
5.0

Customer did not leave a comment.

Marty Kellum 
Rating:
3.0

Customer did not leave a comment.

TRACY GILLER 
Rating:
5.0

Customer did not leave a comment.

Shelby Uscanga 
Rating:
5.0

Customer did not leave a comment.

Cheyenne Parrott 
Rating:
5.0

Customer did not leave a comment.

lori klaus 
Rating:
5.0

Customer did not leave a comment.

adam stambaugh 
Rating:
5.0

My pickup location was moved to this location due to a truck not being returned. Uhaul called me while I was on my way to the original location to pick up my truck. It turned out this location was actually closer for me so it worked out great. The lady at Wise Moving Storage was great. She took care of my pickup and return and was a nice lady. I would recommend this location for anyone. Thank you - Robert

Robert Searcy 
Rating:
5.0

Everything was great

Katika Guess 
Rating:
4.0

The parking lot is rough and needs some repairs.

Kyle Zdrojewski 
Rating:
5.0

Customer did not leave a comment.

Sandra Kenney 
Rating:
5.0

Customer did not leave a comment.

Gerren Watson 
Rating:
5.0

Staff was busy, but efficient and very friendly!

Jeffery Morris 
Rating:
5.0

The smart pickup process didn’t work at all. The link on the app didn’t work and I had to call the phone number for U-Haul and was talking to a person for over an hour before they said they would help if I could give them two phone numbers to call and people answered the phone. It was 7:30 in the morning and two people didn’t answer the 1-800 number that called them. So with this made up rule, I was left outside the building in the sub freezing weather waiting for the place to open.

Peter Kelley 
Rating:
4.0

Customer did not leave a comment.

Kip Spooner 
Rating:
5.0

I've used this place multiple times. Always Good!

Ronald Ruisinger 
Rating:
4.0

Customer did not leave a comment.

cindy strickland 
Rating:
1.0

Customer did not leave a comment.

Derek Fannin 
Rating:
5.0

My experience was great would use them again in the event I need storage

jeri fyffe  |  Overall Experience 
Rating:
5.0

Everything was great! Our storage unit was in an offsite lot and the customer service rep even took the time to take us over there personally so I appreciated that added assistance. They also provided a lock for the unit free of charge which is an added bonus and very rare. Overall I would highly recommend this storage facility!

Ridgley Morman  |  Overall Experience 
Rating:
5.0

Everyone I interacted with was helpful, accommodating and informative.

Logan Keech  |  Overall Experience 
Rating:
5.0

The storage unit was excellent. Big enough to accommodate all of my belongings. The staff was also polite and provided good customer services.

Stephine Nwaneri  |  Reservation 
Rating:
3.0

Facility was not secure if they were to upgrade with security fencing and gate would help.

RICH WEDELL  |  Overall Experience 
Rating:
4.0

I was living overseas and the management was very helpful and understanding when my funds were held up. Nice people, good value. I would rent here again!

David Shores  |  Overall Experience 
Rating:
5.0

The staff is friendly and very helpful.

MICHAEL VOGEL  |  Overall Experience 
Rating:
4.0

We booked an exterior unit so we could back the moving truck right up to the door. Since the previous person did not vacate, the mgr. upgraded us to a climate controlled interior unit(next best thing)

Timothy Stone  |  Overall Experience 
Rating:
5.0

This storage space I exactly what we needed! We appreciate all your help!

jocelyn cunningham  |  Reservation 
Rating:
2.0

Storage unit was broken into. Need cameras and better lighting.

DAVID Bryan  |  Overall Experience 
Rating:
3.0

If I don't fill out this review I am charged $6.95. Reviews should be voluntary not monetary.

TIM STONE  |  Reservation 
Rating:
5.0

Storage unit was fine. This is my 10th attempt to complete this survey. Keeps saying there is an error on your end. Frustrating!

Michael Harris  |  Reservation 
Rating:
5.0

Return process for the trailer was super simple and even though there wasn`t an available storage unit that fit our needs the gentleman was very courteous.

Privacy Request  |  First Impressions 
Rating:
3.0

Company was easy to deal with but there was a rental truck in front of my unit. Was able to find an empty unit contacted following day to inform.

Privacy Request  |  First Impressions 
Rating:
3.0

Good

KATRENA BENTLEY  |  First Impressions 
Rating:
4.0

No issues

Privacy Request  |  First Impressions 
Rating:
3.0

We did not end up using the storage unit after all.

Privacy Request  |  First Impressions 
Rating:
3.0

We had to reschedule due to issues with move so did not use the storage facility

Privacy Request  |  First Impressions 
Rating:
1.0

had to give all my info again First I was in a unit i couldn`t drive up to switched me after I complained The reservation did no good I also didn`t get my first month free like promised

Privacy Request  |  First Impressions 
Rating:
4.0

The facility was easy to find and very clean. Customer service was great.

Privacy Request  |  First Impressions 
Rating:
4.0

The only trouble I am having is getting a good phone number for the office.

Privacy Request  |  First Impressions 
Rating:
5.0

Great!

Privacy Request  |  First Impressions 
Rating:
2.0

Not the best experience. Our door wouldn`t stay open and they failed to tell us several important things.

Privacy Request  |  First Impressions 
Rating:
1.0

I had to wait about 30 minutes after arriving at the facility for the employees boss to return to handle the reservation.

Privacy Request  |  First Impressions 
Rating:
4.0

Everyone was kind and helpful. Wonderful people. Thank you.

Privacy Request  |  First Impressions 
Rating:
5.0

Very friendly and willing to assist us and answer our questions.

Privacy Request  |  First Impressions 
Rating:
5.0

facility is great! VERY clean, accessible staff was friendly

Privacy Request  |  First Impressions 
Rating:
5.0

Great Service!

Privacy Request  |  First Impressions 
Rating:
3.0

It is nice.

Privacy Request  |  First Impressions 
Rating:
3.0

The service was good. I got the storage needed with no problems!

AMBER HANCOCK  |  First Impressions 
Rating:
4.0

Location had my reservation and processed in a timely manner.

Privacy Request  |  First Impressions 
Rating:
3.0

We were a bit surprised that we had to purchase a lock for the storage unit - but it was about $12.00 so not terrible. The storage unit itself is what we were expecting.

Privacy Request  |  First Impressions 
Rating:
3.0

The space was ready and move went smooth. Only part that now has me worried is that only 2 weeks after move in there was a break in. I only found out when I couldn`t get in the gate.

Privacy Request  |  First Impressions 
Rating:
5.0

Very good service and customer service

Privacy Request  |  First Impressions 
Rating:
1.0

Sub-standard rental facility - not well cared for, staff never acknowledged our presence though we waited several minutes. We left and rented elsewhere.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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