Great place for drop off, Very pleasant staff!
Rae R
Customer Reviews for Rose & Claude Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location was perfect for the size truck we needed. Quick and simple process that took minutes. Returning the truck was just as easy as leaving the Location with no hassle of hitting cars or other objects. Thank for your time and service.
Jordon GHappy with customer service!
John TVery strange drop off location. It was a residential lot with poorly mainted buildings ands landscaping.
Justin GJust like the previous review, this location's landscaping is not one of the key performance indicators. The trailer lot is adjacent to residential. Okay! You have pick-up and drop-off from two almost whole sides. (Perfect for others with trailering...issues. Especially backing.) But the 2nd best part? Almost immediate access to the Interstate (I-95), like, a few blocks, pass the school, cross the tracks, and turn right, BOOM you're there! No kidding. Oh, the best part? Mr Claude. Great guy, my first choice. Does it all to get you going, right & proper, and conducts the whole business with a hand-held. Cool. Neat fella!
Leslie SIsaiah is phenomenal. He was articulate, knowledgeable and personable. I would rare him a 12 out of 10. He's the absolute bomb!
David GThe use of the U-Haul app made the process very easy.
JOHN CIsaiah was awesome! Would recommend him to family and friends.
Mario CThe proprietor was very friendly. The location was tight and hard to find. If it wasn’t for the one large U-Haul truck in the yard I probably would never found the place.
HAROLD OOwner was very friendly and helpful. Great experience!
ERIC BScary area
Cynthia BIsaiah was friendly and curtious. World class service.
Howard HExcellent customer service!
HOLLY GAlthough not on the beaten path, this was an excellent place to pick up the truck via a mobile transaction.
Lew AThis location was a condemned looking house. I had no idea where I was going and when I called, a man came out of an RV camper to give me the truck. When I stated “I wasn’t sure where I was going” he pointed to a 3x4 rusted sign on the ground next to the tire that said uhaul and he said I should’ve looked for the sign
Meaghan BReally friendly and helpful
THOMAS DU-Haul rep on phone offered to help I'd a drop off. I indicated the location on Merrill Rd was closest to me (in case I had to walk). The location/address they sent me was 18 miles away and I was charged the miles overage.
Ursula SThere was no one there. The area was very run down. Had to call the 800 number to get help when the drop off location should have been open… it was the middle of the day.
David EHigh crime area, truck not in secure area,
charles sNo one at drop off location at 2pm on 12/28/22
William TMake drop off easier for customer with closest location for customer request.
ALAN KSuper helpful person at the drop-off
JAMES SNothing to add.
James HYes, very professional and even answered questions about dropping off after business hours . Checked the trailer in without any problems.
TEMPLE DThe after hours return was abysmal due to technical difficulties on uhaul.com, and the app kept directing us to the website. Why download an app to be taken back to the website?
Wesley MThis location was nice the guy who helped us was very friendly and made me feel welcomed
jonathan iIt was awkward off the highway and we missed the exit. Was quite an effort to get to it. Also, the fuel gauge read less than half and I was marked as half full.
Richard KWay better experience renting from this location than any other location.
Vincenzo MNobody was on site in a bad neighborhood the back door was open and you could see where somebody had been staying in the trailer. Took and us take photos of hook up. Would not recommend this location.
Jim RIsaiah was super helpful! Very charming man who assisted with every step.
leah mYour software said this location was the closest and was 11 miles from where i made my reservation. there was a location on Philips Hwy, which is where i was at the time. The location was in a bad area of town at a residential residence. The UHaul renter was good to work with and a nice guy, but the location was terrible. I thought my gps had to be wrong as i got closer to the location.
Mark WVery convenient. No wait.
Ian BVery helpful and accommodating
Peter BVery helpful and accommodating
Peter BWe experienced the best customer service, he helped tie down the car we were hauling. He went over and above to ensure we had a great experience!!!
Randal BDirt lot. Drive thru and drop off. Easy enough
Donald MNot have chickens blocking the parking spaces. Yes, I said chickens.
Celeste FIn the middle of nowhere, dirty, no one there to help for over 30 minutes, and then he was rude.
Douglas MVery helpful, easy pickup.
Connor TThe location was a bit confusing to navigate. We weren't sure exactly where to go I'm order to pick up the truck. The gentleman who was there was very nice, but he said he is usually not there at that time - so it was lucky we were even able to pick up our truck.
Cerellina LMy first reservation was cancelled for no reason. This place took care of me but U-Haul over all is terrible and I would not recommend them ever!
Jim EThe service at this drop off location is excellent! Isaiah is very friendly, knowledgeable and helpful. One of the nicest people I have met in along time. High marks across the board.
susan jWhen a reservation made weeks in advance at the least the equipment that was reserved should be at that exact location specified on the reservation.
Marcia BExcellent service!
Richard RNothing
Eugene BUhaul had us drop our tow dolly at this location. Friendly and helpful personnel. A great experience.
CHINA CThe pickup location was changed the morning we were to get the 26' truck....we were to obtain the vehicle at 10:30AM. Apparently the reserved vehicle was given away before we arrived (reportedly to a friend or relative). The delay impacted our ability to accommodate our moving packers timing to get our household effects loaded. We routinely look to U-Haul for moving needs, we may need to look elsewhere if this is the normal operation. I can say when we contacted U-Haul Customer Service the representative was very understanding
STEVEN LGreat service and friendly employees
SHIRLEY M