Customer Reviews for Winters Storage
(U-Haul Neighborhood Dealer)

229 reviews

2445 Washington Ave Ste G   Vinton, VA 24179

(540) 345-0287

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(540) 345-0287

2445 Washington Ave Ste G
Vinton, VA 24179

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The U-Haul I had was not clean. Smelt like smoke, cigarette butt in the cup holder, ashes in the floorboard. Hoping for a better experience next time.

Seth Gilmer 
Rating:
5.0

Customer did not leave a comment.

WILLIAMALFRED JANNEY 
Rating:
5.0

Winters is amazing.

jammie lennartson 
Rating:
3.0

Customer did not leave a comment.

Brian Robbins 
Rating:
5.0

Customer did not leave a comment.

Brenda Burley 
Rating:
5.0

Easy, fast and friendly. Definitely would use this location again if I needed to.

Timothy Goad 
Rating:
5.0

Took 5 minutes to return. Pickup took over an hour and 3 locations big difference.

kathy caldwell 
Rating:
3.0

Customer did not leave a comment.

Christopher Brown 
Rating:
5.0

Customer did not leave a comment.

Marshall Smith 
Rating:
5.0

The staff was friendly, and she explained everything. The confusion came because I didn't go through the app, and was getting two different versions of steps to take for renting a vehicle (truck). The app wouldn't load, so I bypassed it, and went straight to customer service for the rental...

Lee Howard 
Rating:
5.0

Customer did not leave a comment.

Isaac Fields 
Rating:
5.0

Customer did not leave a comment.

michael rose 
Rating:
5.0

Customer did not leave a comment.

thomas Nau 
Rating:
4.0

Customer did not leave a comment.

Jennifer Bergeron 
Rating:
5.0

Customer did not leave a comment.

Adam Meese 
Rating:
5.0

Had trouble with the links to pick up AND drop off truck after hours. Wouldn't work, had to call in to deal with everything which cost time.

ROYWILLIAM PERIGEN 
Rating:
5.0

Very easy to rent. Woman working was awesome and answered all my questions. Very easy from start to finish

christina wynn 
Rating:
5.0

The lady taking care of the facility was extremely polite and pleasant to deal with!! Was Friendly and smiled which is very unusual in this time and day dealing with sales associates! I would definitely come back to this location and or recommend it to anyone I know that needs to move or Storeage. Thank you for a pleasant experience!!!!

gary flanagan 
Rating:
5.0

Customer did not leave a comment.

Roger MCDANIEL 
Rating:
5.0

Customer did not leave a comment.

Kevin Orange 
Rating:
4.0

My actual drop-off location was U-Haul at Williamson in Roanoke but when I contacted the location the gentleman who answered the phone told me he was not accepting out of town trucks and when I questioned my contract he hung up on me… VERY disappointing - first negative interaction with U-Haul!

Scott Poore 
Rating:
1.0

new workers

Dustin Poff 
Rating:
5.0

Customer did not leave a comment.

cecina craft 
Rating:
4.0

Customer did not leave a comment.

Lori Sanchez 
Rating:
4.0

The lady was very nice and good at her job. The dog in the office should not be at the area where customers need to be or pass by. It is not friendly to visitors and would frighten people afraid of dogs. It would be fine anywhere else than where customers would expect to enter the office.

Mimi Young 
Rating:
5.0

Customer did not leave a comment.

Barbara Johnson 
Rating:
5.0

Customer did not leave a comment.

BLAINE LEWIS 
Rating:
5.0

Customer did not leave a comment.

BLAINE LEWIS 
Rating:
5.0

Customer did not leave a comment.

Ronda Harrison 
Rating:
5.0

Customer did not leave a comment.

Andrea Bailey 
Rating:
5.0

Customer did not leave a comment.

Benjamin Creasey 
Rating:
5.0

staff very helpful and freindly

Ronnie Entsminger 
Rating:
5.0

Customer did not leave a comment.

MANDY MCKITRICK 
Rating:
3.0

Customer did not leave a comment.

Nicholas Garman 
Rating:
4.0

Customer did not leave a comment.

Natasha Halloran 
Rating:
3.0

Pickup on a Sunday was a horrible experience. Vehicle was NOT properly maintained. Windshield wiper in pieces falling out when we picked up. Doors opening sounded HORRIBLE. Need baduc lubrication. Inside of truck not clean.

George Deutsch 
Rating:
5.0

The company White Glove that Uhaul recommended was horrible. I would like to leave a review on them after they have done the job and not during. They damage many pieces of my furniture and didn't know until I unloaded.

susan prout 
Rating:
3.0

Customer did not leave a comment.

christopher pollard 
Rating:
5.0

Very nice people. Truck was awesome.

MICHAELEVERETTE EASTERLY 
Rating:
5.0

Easy to make a reservation, easy pick up, easy return, great staff. Great experience!

MaryJane Looney 
Rating:
5.0

I had an issue where I was overcharged due to incorrect milage. The staff was quick to respond to the issue and had the utmost professionalism. They handled it promptly and corrected the issue quickly. Thank you!

ERIC THOMPSON 
Rating:
3.0

Rates a little bit high other than that it was good.

ROGERLEE CROUCH 
Rating:
5.0

Customer did not leave a comment.

BETHANN MCFADDEN 
Rating:
5.0

Customer did not leave a comment.

Deborah Boles 
Rating:
5.0

Brook Did A Great Job

Tony Smith 
Rating:
3.0

Customer did not leave a comment.

Judy Boykin 
Rating:
1.0

What's new with a particularly difficult one I have been in contact with you all day every day after my original drop off day I when I went to return the U-Haul I had called that morning to let them know that the storage building had been giving me a hard time getting into their facility since Saturday and she was not on empathetic and even try to go through her car ride to prove I didn't fall when I had proof that I actually did try to call her and got voicemail left a message she insisted that I was a liar. I have been storing things that we're storage since I was a teenager now I'm 47 never had I had a more rude conversation with anyone I understand the covid-19 so hot and so overwhelmed with everything sweeping out the truck with my last tour she would not allow me into the air conditioning even after I told her that I was unable to breathe and thought I was going to have a stroke she insisted I stay outside I was not allowed again no empathy whatsoever and this is my hometown it was embarrassing on her part the way she displayed herself I asked her nicely and after I explained the situation about not being able to the storage building starting Saturday should have the truck back Friday call was unable to reach you this difficulty with the other competitors storage building that was three to four extra days on my bill sadly I could not control again no empathy gave me the bill told me to sign it while I was outside three times not to come into your AC even though I was pouring sweat and breathing heavy. I have always recommended when are stored for friends that have located relocated move my family uses whatever story I will no longer refer to a storage building while after what has happened with winter scores and their competitors Storage King.

Jennifer Carr 
Rating:
5.0

Customer did not leave a comment.

Andrew Matlack 
Rating:
5.0

Very nice attendant Brooke

MARNITALYNNE LAW 
Rating:
4.0

Customer did not leave a comment.

Patrick Gross 
Rating:
5.0

Very organized and timely.

Ruth Song 
Rating:
5.0

Customer did not leave a comment.

John Allen Mays 
Rating:
5.0

The app didn't work for self pickup.

JOHNMONTGOMERY WILLIAMS JR 
Rating:
5.0

Customer did not leave a comment.

RYANMATTHEW NEIL BUCHANAN 
Rating:
5.0

Customer did not leave a comment.

TARADIANE SUMMERS 
Rating:
5.0

Excellent customer service.

GARRYH SUTLIFFE 
Rating:
4.0

Customer did not leave a comment.

LAURENFRITZ DOGAN 
Rating:
4.0

Customer did not leave a comment.

Michael Dogan 
Rating:
5.0

Customer did not leave a comment.

TRACI WITCHER 
Rating:
5.0

Customer did not leave a comment.

GLENNAMCFARLAND PERDUE 
Rating:
4.0

It is puzzling to understand why weekend rates are higher charge than weekdays It all still the same 24 hr period of time

BRENDABAKER POFF 
Rating:
5.0

Great customer service. Thanks again.

Mark Nester 
Rating:
3.0

Customer did not leave a comment.

Deloris Jenkins 
Rating:
4.0

Customer did not leave a comment.

GLENCURTIS STINNETT 
Rating:
4.0

Very friendly, personal

Gregory Pino 
Rating:
5.0

Excellent service. Got me in and out the door quickly. The truck drove really good and was comfortable.

Ricky Tuck 
Rating:
1.0

I reserved a 26 ft truck 5 days before I needed it. Less than 24 hours before I needed it, I was called by Uhaul saying they didn't have what I reserved but they could give me a smaller truck with a trailer at the truck price of $19.95 ans the trailer at no cost. Because I needed the truck for the movers I paid, I accepted that. I arrived to Winters where there was a 26 ft truck there but the person who reserved it had not come and picked it up yet per Donna. I did not expect the trailer to be as small as it was and there was no way I could have used it as I had told the Uhaul rep the day before I was moving large furniture. Donna stated to me twice "take it or leave it" which is extremely rude and inconsiderate. I also had ordered a furniture dolly and she said "I didnt read where it said furniture so that's what you get is the other dolly". I already have one of those and needed the other one to move my furniture. Then, upon leaving, I was told there would be a charge for the trailer. She advised she would not charge me for the trailer and would contact Uhaul regarding that. My receipt says I was charged.. I did not receive a call before she charged my card. After leaving, I realized how much more of an inconvenience it was to have the trailer and attempted to call the Williamson Rd location 4 times where no one answered. I called Donna and asked if I could drop the trailer off there and she then told me to call them myself. I advised I called many times before with no answer and asked if she would call for me. She called and told me a lady named Nene was there and to speak to her when I got there. I get to the Williams Rd location where they had no idea I was coming and there is no Nene at that location. So she lied to me. This has been a horrible experience all around. From Uhaul calling me telling me I could not receive what i reserved, to being told I would pay one price, to having absolutely awful customer service and again not getting what I ordered and then being overcharged. I cannot say I would use Uhaul or recommend Uhaul to anyone. Especially not from Vinton, VA.

TORYRHEA ASHBY 
Rating:
5.0

Was excellent

Rob Mitchell 
Rating:
5.0

The place was clean, the truck was clean. The girl working there was so friendly & helpful. She explained everything to me that I needed to know. I would definitely recommend this place to anyone who needs to rent a Uhaul truck!!!!

Ginger Henderson 
Rating:
1.0

Tell them up front that should they pay with CASH you are going to charge them a $100 deposit! I even asked if I could pay cash (twice) but none of your facilitators bothered to tell me that I would be charged extra! And I drove 5 hours to get the truck on limited funds. Thank God I had friends who could loan me the money! What if I hadn't been able to make that deposit!? Don't lie and tell them the drop off location will give them their CASH deposit back when they drop it off!! It now will take me 5 to 7 business days to get my deposit back. Oh...and why dont you tell them that they dont have to pay the added $43 for insurance because with their good personal car insurance. .should an accident happen. .they only have their deductable to pay. Am I a happy newbie to UHaul? Absolutely not!!! Plus...the truck was left with about 30/40 dollars in extra gas that of course.. I get to eat that one too.

Donna Martin 
Rating:
4.0

Cynthia @ Smith Mtn Lake Storage & Donna @ Winter’s Storage in Vinton we’re gracious , professional & skilled. Had I known I was paying more to drive truck 20 miles along hilly, curvy roads with 35-40 mph speed limits, I would never had agreed to take truck to Vinton rather than to the sites either 6 or 12 miles from my home.

william hopper 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FERGUSON 
Rating:
5.0

This location always does a GREAT job!.. and we appreciate it!.. They are friendly and professional and have always done their best to provide us with a vehicle to suit our needs. Their trucks have always been clean and well maintained.

Kenneth Skinnell 
Rating:
5.0

Customer did not leave a comment.

Anthony Anderson 
Rating:
4.0

Customer did not leave a comment.

Carl Richards 
Rating:
4.0

Customer did not leave a comment.

Vicki Jackson 
Rating:
5.0

Nothing. Easy to pick up and drop off. Smooth transaction

Daniel Indelicato  
Rating:
4.0

Customer did not leave a comment.

John Davis 
Rating:
5.0

Keep everything the same. Excellent!!!!!!!

Joseph Dooley 
Rating:
5.0

Customer did not leave a comment.

Benjamin Creasey 
Rating:
5.0

Service was excellent. We dealt with Donna and she was really nice and acted in a professional manner. She took the time to answer our questions and explain everything. I also sincerely appreciate that she went the extra mile to get us set up with a truck on short notice. Her service was outstanding.

Kenneth Skinnell 
Rating:
5.0

Can't think of anything that this time thank for every thing

DON VENCILL 
Rating:
5.0

Great place to rent a truck for moving. They helped me get just the size I needed at a good price. All the staff there were great.

John Davis 
Rating:
5.0

None further needed.

Michael Gibson Jr 
Rating:
5.0

Customer did not leave a comment.

Tracy Western 
Rating:
1.0

The lady who took care of my paperwork for the uhaul I rented was very rude to me. The gas level was not what she had on this truck. The windows of the truck were not up all the way and it was raining. When I got into the truck and started it, it smelled strongly of cigarette smoke. She made a comment that I smelled like smoke. I hadn't been in the truck before. I didn't get the womans name, but she was very rude and dishonest. She did not do a walk around with me before I got into the truck, so she had no idea what the previous renter of the truck had done to the truck. I would not reccomend uhaul at this location to anyone, and I will never rent another uhaul truck again. I will use Penske if u have a future need for a moving truck.

Sharon Harrison 
Rating:
5.0

Customer did not leave a comment.

Ronald Ulmer 
Rating:
5.0

Customer did not leave a comment.

Darren Agee 
Rating:
5.0

Make sure your computer system is working properly on pick up day.

Ronald Woodyard 
Rating:
5.0

Everything was perfect. That lady that helped me was great.

Phillip Decker 
Rating:
5.0

U-Haul Rental was perfect, from calls to 800#, customer service very knowledgeable, patient, to pick up from Winter's, again staff at Winter's knowledgeable and most helpful, most pleasant and location was perfect for us, definitely would use and recommend U-Haul and this location. Thanks again for great rental experience. Dorothy Crush

Dorothy Crush 
Rating:
5.0

Very experienced woman assisted us.

Alan Peter Gregory 
Rating:
3.0

Not an efficient process this time. I rent a lot and I understand the busy season and it’s challenges. I must of spent an hour on the phone in total just to land a truck 20 miles away. Must be more efficient

Derick Babineau 
Rating:
5.0

Customer did not leave a comment.

Truett Grace 
Rating:
1.0

She was extremely rude and tried to tell us the truck was late. We actually brought the truck back a day early. When we tried to show her the paper documents to prove it, she didn't want to see them.

Melissa Cunningham 
Rating:
3.0

I booked a truck from the location .25 miles from my home a month in advance. 5 minutes after booking uhaul rep called and said there were no trucks at that location and I had to go across town to hershberger rd location. Also got email confirming this. On day on pick up I drove across town to pick up truck and the man told me it was not at that location it was at the location near my home. Got to that location and they had switched the 2 truck rentals for that day and had to fix, luckily they did have a truck. This process took 2 hours. Time I could have spent moving. It would have been nice to have a rep call or email the day before to tell me the rental location was changed back to the original location I wanted to rent from.

Kelly Reed 
Rating:
5.0

Very clean reception area. Reps were courteous and professional.

Mark Armstrong 
Rating:
3.0

There was an issues with U-Haul’s computer system and it was very frustrating. It took the clerks at the rental store multiple attempts in entering the request, I even received messages from U-Haul that where incorrect.

Wes Chisom 
Rating:
3.0

Lady told me over the phone she did not work for uhaul and hung up on me so I had to call the uhaul # to fix a problem.

Linda Arthur 
Rating:
4.0

Customer did not leave a comment.

Dawn Behrens 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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