Customer Reviews for Winnipeg Beach Carwash & Storage
(U-Haul Neighborhood Dealer)

121 reviews

390 Hwy 9   Winnipeg Beach, MB R0C3G0

(204) 389-2809

Office Hours

  • Mon-Sun: 8 am–8 pm

Services at this Location:

Contact Us

(204) 389-2809

390 Hwy 9
Winnipeg Beach, MB R0C3G0

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

self drop-off at key drop box. taking photos & leaving the key was easy enough

Wayne Hudson 
Rating:
4.0

Customer did not leave a comment.

Donald Richardson 
Rating:
5.0

Excellent service provider

navpreet singh 
Rating:
5.0

Customer did not leave a comment.

James Prife 
Rating:
2.0

Have staff at the location during peak hours.

Brian Taylor 
Rating:
3.0

Customer did not leave a comment.

Kevin Schoemaker 
Rating:
4.0

Customer did not leave a comment.

Scott Boyd 
Rating:
5.0

Make sure a truck is available as per the reservation for that equipment. Moving is stressful and not rebooking your reserved equipment to someone else makes everything go much smoother. I had booked this equipment for the day, and then came to find out it had been booked out to someone else for a one way move. I was surprised to say the least and the added stress was unnecessary. I will think twice before using uhaul again.

Alison Troudau 
Rating:
1.0

A better supply of vehicles in Winnipeg, and a central location would be good.

mac hutchinson 
Rating:
1.0

Next time try asking the customer if they want the insurance (which I didnt) instead of assuming and sticking the customer with it.

kerwyn farrell 
Rating:
3.0

Customer did not leave a comment.

Monika Stewart 
Rating:
5.0

very helpful staff.

dj Sigmundson 
Rating:
3.0

Customer did not leave a comment.

stephen peltier 
Rating:
4.0

Have pickup in the city of Winnipeg instead of making people with long standing reservations drive an hour outside the city to pick up a trailer.

Josie LeDressay 
Rating:
5.0

Customer did not leave a comment.

Alison Troudau 
Rating:
2.0

Received the wrong truck according to vendor, the cab was dirty and smelly. Paid double from quoted price. Received multiple emails, the last one a cancellation for the rental. Was never asked about extra insurance or told I was getting charged for it. Paid a deposit, received instructions for the return at the receiving location. The vendor was kind and personable.

Rod Mizak 
Rating:
3.0

There is no staff available to complete your transaction.

James Kenny 
Rating:
4.0

Customer did not leave a comment.

Brian Broszeit 
Rating:
5.0

No, staff performed over and above!!

frank novak 
Rating:
2.0

This location doesn’t have much for packing paper supplies, furniture blankets, tie down straps.

Robert Dickson 
Rating:
3.0

The last person’s water bottle was left behind. Clearly the cab was not cleaned.

Sheryl Konechny 
Rating:
5.0

Provide a phone number for this location.

Richard Kozar 
Rating:
1.0

Renting and using the provided uhaul truck was the most stressful part of my move. I called a day before my move because of an email I got stating a wrong pick up address and I was told to go to 1hr away from my pickup location to get the truck else the reservation will be cancelled. I got there and there were no blankets or dollies as per my request. The uhaul rep did not even assist in pulling the car on the dolly he just said good luck and left the premises. There was a stinky smell in the drivers cabin which aired out eventually but the exterior had a very bad smell from dead bugs from previous use which made winding the windows down challenging. To make matters worse, the A/C was not working properly would work only when it wanted which was not often. The gas was at half tank. The pickup location is the worst service I have ever received. The wind shield fluid sprayer was not working and had to stop a lot just to clean bugs off it. The truck was leaking and damaged several of my items and furnitures. The drop off location I select and sent to the person that contacted me was not notified of the truck been dropped off. Missed my flight getting back home because of the mixup, did not even have time to refuel the truck which was why I chose the first location because it had a gas station.

Adeyinka Idowu 
Rating:
2.0

Tell them to be a little more friendly!

Sandy Srutwa 
Rating:
4.0

Customer did not leave a comment.

Douglas Hewitt 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Stephen 
Rating:
5.0

everything was organized very well. the truck was easy to load.

david sikorski 
Rating:
5.0

All was good and we had a great experience. The only flaw would have been the cleanliness of the cab. Definitely could have used a wipe down. Otherwise no complaints.

Dawn Lyon 
Rating:
4.0

Customer did not leave a comment.

Norman Tost 
Rating:
2.0

I'm extremely disappointed on the way uhaul handled my reservation of the trailer, initially I had a 6×12 then on Thursday they called and told me there was a change and my pickup point was at Winnipeg Beach instead of Inkster and I'd only be getting a 5×8 trailer! At the time when they called I was driving and couldn't think fast enough. I stopped to find where the new destination was, it was too far and taking time away from my extremely short stay in Winnipeg! Uhaul knew I was coming from Edmonton and did nothing to accommodate me. I feel I should be financially compensated for my inconvenience. If I don't hear back from uhaul with a offer of compensation, my online review will definetly be reflecting my unexceptable experience!!

Bryan Brandabura 
Rating:
5.0

Customer did not leave a comment.

susan mitchell 
Rating:
1.0

Had to. Go out of the wat to drop off. But person at drop off was very accommodating

Tom Youg 
Rating:
5.0

Customer did not leave a comment.

keith griffith 
Rating:
5.0

Customer did not leave a comment.

NORMAN TOST 
Rating:
5.0

Customer did not leave a comment.

Michael Wyer 
Rating:
5.0

Nothing

George Thompson 
Rating:
5.0

Drop off location was easy to find and cleared of snow. Drop box nearby on front of building.

Brent McCleary 
Rating:
2.0

It was in out of city.

Mahmut Sagban 
Rating:
5.0

The gentleman at the Winnipeg beach location was excellent. Uhaul in general was awful. They called us on the 26th to tell us we would have to drive 2 hours round trip to get a trailer and so we delayed a week and then a day before the new date again made me drive two hours to get a trailer. As jerry seinfeld told the airport employee you are good at taking a reservation. You are not good at keeping a reservation.

Georgia Lefas 
Rating:
5.0

Customer did not leave a comment.

stephen peltier 
Rating:
5.0

Customer did not leave a comment.

Donna Boiteau 
Rating:
3.0

Renting a trailer is a risky thing, you never know how far you have to drive to pick it up

Adam Williams 
Rating:
1.0

I would not use u haul ever again. I got such a run around it was crazy. And on regent in winnipeg it is poorly managed they dont know whos coming or going. I ordered a truck got the # from them it was ordered for sat they called on monday and asked if i was getting the truck on monday. I said no its fir sat they said they dont have one for me to try other stores. So u called your main # and they got one in st.marys for sat so i called to make sure on thursday and they said they dont have one either so they sent me out of town to pick one up and it cost me more to go get it for gas and mileage. What a rip of company. No thank you.

Denise Goulet 
Rating:
5.0

Customer did not leave a comment.

Peter Bergen 
Rating:
3.0

Customer did not leave a comment.

Reid Townsend 
Rating:
4.0

Customer did not leave a comment.

Antonio Kleyson Prado Pereira 
Rating:
5.0

Customer did not leave a comment.

Ron Scott 
Rating:
4.0

Customer did not leave a comment.

Audrey Moore 
Rating:
3.0

Didn't know it was a drop off box and ended up calling in to be sure that the truck was dropped off properly.

sharon skoegn 
Rating:
1.0

Customer did not leave a comment.

Raymond Tenbrinke 
Rating:
4.0

Customer did not leave a comment.

Bernard Kobelski 
Rating:
5.0

Everything was excellent! It was a very good and easy transition. Thank-you!

Edward Grant 
Rating:
3.0

Clean the Windshield.

Randall Wolfe 
Rating:
3.0

Customer did not leave a comment.

Nick Cameron 
Rating:
5.0

I received an invoice with charges for an additional day the day after drop off. I had trouble with on-line drop off but spoke to the location manager and was given instructions. I still have to talk to a divisional manager to have the extra charges reversed.

Jeffrey Rerie 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Crawford 
Rating:
5.0

Customer did not leave a comment.

Rodych Vincent 
Rating:
5.0

Super easy all around. After I completed the online request, I really appreciated the instant phone call from Meaghan. Also being a cottage owner, the Winnipeg Beach location was very convenient. I hope you add a U-Haul location in Gimli soon. Cheers Lisa Shaw

Lisa Shaw 
Rating:
5.0

All good!!

Guy Pambrun 
Rating:
5.0

Great service nice trailer

Linda Diane 
Rating:
4.0

Customer did not leave a comment.

Joanne Daignault 
Rating:
5.0

Aweasome guy

EVAN BARTOLICH 
Rating:
5.0

I called Uhaul to ask about getting my truck a few days earlier. They said sure you can pick up and its inly 2.5 hours away! I said no thanks. Then they said they had another truck 1 hour away...and I again said no thanks, I will keep my original reservation.. They said since I called and "opened" my reservation, it was no longer " secured" and my truck was gone to another family. I had made the reservation 2 months earlier and now they said its gone it was gone in the 4 minutes I spent on the phone. WHAT AN ABSOLUTE CROCK. I NEVER SAID CANCEL. Lots of stress driving thru a blizzard to pick up a truck 1 hour there and 1 hour not to mention gas to to bring it home. Of course the 2 wheelers I rented were also not in the truck. Then the date to return the truck on my invoice was wrong despite 2 phone calls to correct it. Definitely not happy with this aspect. Some good people on the pick up and drop off locations but this customer service 1 800 phone line is the worst. BE CAREFUL WITH THESE GUYS.

Bonnie Kibalski 
Rating:
5.0

Drop off was easy to find. Key drop off box was visible.

Rene Hernandez 
Rating:
3.0

Upon arrival we were told our hitch did not have the correct attachment. So we had to run around Gimli/Winnipeg beach area to find a suitable converted attachment, which was difficult to find.

Dorothy Pitt 
Rating:
5.0

Expensive and hidden costs.

Heather Mcneill 
Rating:
5.0

Customer did not leave a comment.

shirleen smith 
Rating:
3.0

Customer did not leave a comment.

Richard Boroditsky 
Rating:
5.0

Customer did not leave a comment.

Laura Elliwitt 
Rating:
1.0

Customer did not leave a comment.

Eric Feely 
Rating:
3.0

Post in-vehicle signs highlighting the mobile contract return procedures

Donald Rockall 
Rating:
5.0

Don’t know if there’s anything you could do . He is a great representative for U-Haul

Tom Clewlow 
Rating:
2.0

Waited an hour after calling and was told they would be there in twenty minutes. I was told I could have just dropped the key in the box when the individual showed up. The person I spoke to was very pleasant and was surprised I waited. Wish I would have known that because it was like 35 degrees plus humidity and I have copd so it was difficult to breathe while waiting. But I’m over it now and would recommend the location as they were pleasant to deal with

Neil Johnson 
Rating:
5.0

Owner very helpful.

Steve Bannister 
Rating:
4.0

Customer did not leave a comment.

GOLDIE TETLOCK 
Rating:
2.0

Have someone available to speak to in person at the location during hours of operation.

CHRIS MCFARLANE 
Rating:
5.0

Ready on time as expected, no problems

Tim Siran 
Rating:
1.0

Customer did not leave a comment.

Tyson Kustiak 
Rating:
5.0

Outstanding service from the business owner. Very accommodating. Enjoy doing business there.

Steve Bannister 
Rating:
5.0

Excellent service from Fred. Thanks a lot

Ron White 
Rating:
3.0

Great price for a 6 hour trailer rental. Owner very helpful.

Steve Bannister 
Rating:
3.0

The location was fine but we were not prepared at all to have to hook up a trailer to the truck or to secure our car to the trailer by ourselves. The UHaul location owner was very nice and helped us out but told us that he was not expected to do so by the company and was not liable if it wasn't done properly. He also recommended watching a youtube video to learn how to do this properly. I feel strongly that we should have known about this prior to arriving at the location and would have liked the customer service rep to have prepared us for this.

Andrea Kroeker 
Rating:
5.0

Customer did not leave a comment.

gerben tigchelaar 
Rating:
4.0

Put jacks on your trailers, so when we drop off we don't have to call for help! One person can not remove u-haul from vehicle by themselves without a jack of some sort on hictch! Also don't over charge people. I was over charged on my credit card by $20.oo and made 2 calls that it was returned on time, but still got charged. Also then had to call whom I rented it from, that I was over charged, he is currently looking into it! That is not good business! Although the person whom rented to me was awesome!

CINDY LANDRY 
Rating:
1.0

The truck was as dirty as it could possibly be. The fact that it was picked up from a car wash location and it was not clean was disturbing. We only received half of the moving blankets we requested. There is no printer at this location so we had to call U-Haul to have a copy of our invoice emailed to us so we could then print a copy at our hotel. Seeing at it was a cross border move the paperwork was extremely important. The gentleman that works at this location could benefit from some customer experience training as he was not representing U-Haul very well and using language that was quite disturbing.

Amanda Forsyth 
Rating:
5.0

I’d still like a copy of the bill please and thank you.

Cynthia Mcrae 
Rating:
4.0

Customer did not leave a comment.

Jean Paul Maire 
Rating:
4.0

Prompt and professional, I have rented here several times and will rent here again. 2 thumbs up.

Doug Burton 
Rating:
3.0

Customer did not leave a comment.

Jerry Lostowsky 
Rating:
2.0

Customer did not leave a comment.

Dianne Devries 
Rating:
2.0

We were not given the dolly that we paid for and then we were charged for a missing dolly. Over all not pleased. We were told it was a 24 hour rental and we had to have the truck back for 8am the next day. We returned it for 8am, then were charged an after hours fee for dropping it off after hours. So here we are with all these additional charges...not impressed.

Ken StGeorge 
Rating:
5.0

I received awesome customer service and help! Not really much you can improve on. Highly recommend!!

James Dart 
Rating:
2.0

Dealer added in insurance without asking me to the price but i had rented before and knew this, so I asked him I dont have to take insurance if I dont have too. I was charged for 2 days and I only had trailer for 5 hours. I called this character a few times, said hes talking to someone about it. I then phoned the Co. myself and now waiting for an answer. I also have a few witnesses that I used it for only 5 hours. NOW IM WONDERING WHOM FILLED IN THOSE TIMES

larry kisiloski 
Rating:
4.0

Customer did not leave a comment.

Art forbister 
Rating:
1.0

Provide better customer support. This whole rental was a fiasco. I will never use uhaul again. Not only did I have to drive to another town to pick up my vehicle, a smaller one than I had ordered, but when I arrived, the person was in a hurry, there was no gas cap on the truck and I couldn't adjust the mirrors. He only provided me with 4 furniture covers when I had ordered and paid for 24. He then left the premises and I was left to fend for myself trying to fix the mirrors. I had to drive the vehicle to a uhaul centre on the complete opposite end of Winnipeg to get the gas cap replaced and the mirrors adjusted. I burned a quarter of a tank of gas getting there and wasted a whole day. I placed several calls to the service line and the only thing I received was a refund on the blankets. No provisions for the gas i used or the extra mileage to get to the uhaul repair centre. I will never use their services again.

William Paolini 
Rating:
1.0

I initially booked online for Winnipeg as the on line booking said they had what i needed. I received a call saying despite the online confirmation they had what I needed that indeed they did not have the right item. They redirected me to another location that had the right rental item I needed. I called and confirmed with that location, picked it up, paid and dropped it off on schedule. Great. Several days later I received a call from the original booking location that I had not returned the item yet. i explained that i hadn't rented anything from their location, but had picked up and dropped off my rental unit already from another location (several days prior). They said "oh, ok,. sorry" but then billed my credit card for late charges. So, no, I am not a happy customer of the corporate entity, although every aspect of my service need was met by the local provider.

Rod Berscheid 
Rating:
5.0

Customer did not leave a comment.

GERALD BYJORK 
Rating:
3.0

Customer did not leave a comment.

peter tremblay 
Rating:
5.0

Customer did not leave a comment.

Joel Fournier 
Rating:
5.0

nothing well done

Harold Prystie 
No reviews have been submitted for this location.

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