Customer Reviews for Winks
(U-Haul Neighborhood Dealer)

386 reviews

228 W Brown St   Pampa, TX 79065

(806) 665-1360

Office Hours

  • Monday - Tuesday:
    10 am - 12 pm / 1 pm - 6 pm
  • Wednesday:
    10 am - 12:30 pm / 1 pm - 6 pm
  • Thursday - Friday:
    10 am - 12 pm / 1 pm - 6 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(806) 665-1360

228 W Brown St
Pampa, TX 79065

Services at this Location:

Office Hours

  • Monday - Tuesday:
    10 am - 12 pm / 1 pm - 6 pm
  • Wednesday:
    10 am - 12:30 pm / 1 pm - 6 pm
  • Thursday - Friday:
    10 am - 12 pm / 1 pm - 6 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Smooth and fast very helpful THANK YOU AGAIN!

Ericka Renteria 
Rating:
3.0

Clarity on acceptable drop off centers. We said Houston area and were charged a fee for wrong drop off location. Not sure why since there was no specific location given.

Joseph Uresti 
Rating:
5.0

Excellent Fast and friendly service!!!! 5star

Letlica Galadiz 
Rating:
5.0

Customer did not leave a comment.

Marvin Randell 
Rating:
5.0

No problems. Easy to work with.

jo Stucker 
Rating:
5.0

Customer did not leave a comment.

Christine Johnson 
Rating:
5.0

Top service!

bryan taylor 
Rating:
5.0

Drop off was smooth. Worker was personable and stayed a couple extra minutes to allow us to drop the truck off.

Devida Gallegos 
Rating:
3.0

Customer did not leave a comment.

Stacy Saavedra 
Rating:
4.0

We paid $100 deposit and was told we would be receiving it back upon return to the other location in Pampa Tx. When we returned it we were told we were 2 gallons short on gas and UHAUL charged us $40 and were told a check would be mailed. Luckily the man was gracious enough to give us $60 cash back. But the incorrect information from UHAUL was not appreciated also the amount of our deposit for the 2 gallon of gas is HIGHWAY ROBBERY

SAMANTHA CRABTREE 
Rating:
1.0

Was nobody there to help us. It was a self service place that made this all more of a nightmare.

justin mongar 
Rating:
5.0

Customer did not leave a comment.

James Wheeler 
Rating:
5.0

Excellent service

Florentino Morales 
Rating:
5.0

Excellent service

tisha lowrance 
Rating:
5.0

Customer did not leave a comment.

Neil Robinson 
Rating:
5.0

Customer did not leave a comment.

Christopher Mcguire 
Rating:
3.0

I can’t answer these questions due to my son-in-law, dropping the U-Haul off for me.

brenda walton 
Rating:
5.0

Customer did not leave a comment.

Renee Bowie 
Rating:
5.0

Nothing

ALICE STACK-MULLAHY 
Rating:
5.0

Amazing customer service! Easy to work with!

Shawna Rowe 
Rating:
5.0

Very hospitable and helpful. He helped me save money.

Joe Royna 
Rating:
5.0

Customer did not leave a comment.

Callie Odell 
Rating:
1.0

Customer did not leave a comment.

christy applegate 
Rating:
3.0

Better communication

Michael Arzola 
Rating:
2.0

The office was locked during business hours with a note saying in the back working in the shop. Went back there and everything was locked with a radio playing. Nobody would come out.

Katherine Rockholt 
Rating:
5.0

Customer did not leave a comment.

connie hoke 
Rating:
5.0

Customer did not leave a comment.

Gerald Bruse 
Rating:
5.0

The website said they didn’t have the equipment however they actually did have it. Seems the website may need some attention.

jay mince 
Rating:
5.0

Customer did not leave a comment.

Corey Coronis 
Rating:
4.0

Customer did not leave a comment.

John Benton 
Rating:
5.0

Very nice gentleman that waited on me.

Sally Gentry 
Rating:
5.0

Representative was very helpful and got me on my way , I was pleased with their service and will use them again

Randy Barrett 
Rating:
5.0

Customer did not leave a comment.

Robert Burke 
Rating:
4.0

Customer did not leave a comment.

Goerge Hearon 
Rating:
3.0

Customer did not leave a comment.

Kathryn Brooks 
Rating:
5.0

Need to clarify what Access means on their website. It states: Access: 9 am; Open: 10 am. Attendant did show up at 10 am.

Terry Sargent 
Rating:
4.0

Customer did not leave a comment.

MARK GUENTHNER 
Rating:
5.0

Customer did not leave a comment.

Richard Gilmore 
Rating:
5.0

Customer did not leave a comment.

Rick Howard 
Rating:
3.0

Customer did not leave a comment.

Rosa Moran 
Rating:
5.0

Customer did not leave a comment.

Billy Brothers 
Rating:
5.0

I have no complaints at all

Michelle shorter 
Rating:
5.0

Great experience and service , easy to use

Troy Newton 
Rating:
5.0

Nothing. Cher went out of her way to be sure i could load the trailer on schedule. My flight was late, however Cher worked with me to get everything in order and provided me with the trailer i needed. Excellent Customer Service.

Jon Fessenden 
Rating:
3.0

Customer did not leave a comment.

Penni Bursell 
Rating:
5.0

Customer did not leave a comment.

MANUEL GURROLA 
Rating:
5.0

Location was closed when truck was delivered at 5:42

Tanya shelton 
Rating:
4.0

Nothing. Y'all were very helpful and courteous . If I ever need to rent a uhaul again I will definitely rent from you again.

Debbie St Amour 
Rating:
5.0

The employee working is a very nice lady. Although Pampa was 55 miles from my location (AMA), so not my first choice, I did wind up saving over $200 on the actual rental. The extra $30 in gas and 3 hours of driving was a good trade off and saved U-Haul from providing a poor overall experience.

Joe Christian 
Rating:
5.0

Customer did not leave a comment.

Melissa Hoskins 
Rating:
5.0

Customer did not leave a comment.

LEA COCHRAN 
Rating:
5.0

We have and continue to recommend U Haul.

Peter Rowe 
Rating:
5.0

Customer did not leave a comment.

BRIAN GLOSSON 
Rating:
5.0

The woman was very nice and made this very easy

Dakota Esparza 
Rating:
5.0

The woman in the office was amazing! 100/10

Jessica Anderson 
Rating:
5.0

I called last minute. They were able to help me with excellent service. Will rent again with them.

June Oroz 
Rating:
5.0

Very friendly.

KELLY WILLIAMS 
Rating:
5.0

Winks was awesome! Helpful and took some of the stress off of moving!

Kaylynn Johnston 
Rating:
5.0

I was having so much trouble finding a truck in the panhandle and the man was very very helpful and nice! I completed the online reservation and got one quick and easy! I will definitely be coming back and recommend Winks Uhaul to anyone! Thank y’all!

Kristina Macerauskas 
Rating:
3.0

my problem is i couldnt get the app to work last night at 10:30 pm when i returned the truck

ELMER WHITSON 
Rating:
5.0

Nothing, was a very fast and pleasant return experience. Great customer service.

Melissa Bellis 
Rating:
5.0

Will rent again soon!! Thanks!

Eric Phillips 
Rating:
5.0

Customer did not leave a comment.

SANDRA SANDERS 
Rating:
3.0

Customer did not leave a comment.

EDDIE HUGHES 
Rating:
5.0

Customer did not leave a comment.

JORGE HERNANDEZ 
Rating:
1.0

The entry to the nasty office had a pile of dog crap at the foot of the steps. The office smelled like wet dog. The lady was rude and argumentative. That person should not be allowed to interact with the paying customer. I was so upset when I left that u-haul I swore I would not use that place in Pampa again. That lady made the entire u-haul experience very disappointing. I demand she be coached on how to treat her bread and butter customers with respect. I will be calling to complain also. Terrible! Just terrible treatment by a u-haul franchise.

JOHN CHARLES REEVES 
Rating:
4.0

Customer did not leave a comment.

Daryl Auwen 
Rating:
4.0

Customer did not leave a comment.

Michelle shorter 
Rating:
5.0

Customer did not leave a comment.

Byron Willamson 
Rating:
5.0

Customer did not leave a comment.

rusty ratliff 
Rating:
4.0

Customer did not leave a comment.

Sheri Dusseau 
Rating:
3.0

I really liked the virtual experience. I received it and returned it virtually and it was alot quicker than in person

Gary Johnson 
Rating:
3.0

The lot is too small to maneuver without help for safety.

Brenda Stabler 
Rating:
5.0

Terry is an amazing employee. She taught me and she got me through the whole trip. Kudos to Terry in Pampa TX.

Linda Ellis 
Rating:
4.0

Customer did not leave a comment.

Waylon Hill 
Rating:
5.0

Terrie the u- haul agent was GREAT very friendly and helpful will use and recommend this location to everyone.

Vicki Bauer 
Rating:
2.0

Cumbersome drop off requirements on my phone, after a day of exhausting moving customers just want it to be over with

Danny Roberts 
Rating:
1.0

Hours on the door were incorrect (open @ 10 am but didn't open until 10:45) Tried calling phone # on door & no one answered (left 2 different messages). Finally someone returned my call; upon meeting the representative, it took me 25 minutes to get information into computer (still didn't get everything and they had to call me back the next day & was already on the road). After getting info into computer the representative didn't know how to hook up trailer so we had to do it. Will not go back to this location again!!!

CHERYL MAYNARD 
Rating:
5.0

Customer did not leave a comment.

Brandon Fisher 
Rating:
5.0

Customer did not leave a comment.

Philip Elderkin 
Rating:
1.0

I showed her were my truck leaked,and my beds got wet,my clothes got wet,and no discount at all,now I have to get my mattress clean,all my clothes dryer clean,very unprofessional

Gina Deford 
Rating:
5.0

As a first time user of the Mobile Pick Up, or whatever it’s called; I had a terrible experience. After calling and speaking to three customer service assistants, and being on hold for over an hour and a half, I finally got in touch with one person who was actually a Godsend! I believe her name was Veronica, but am not sure. I wasn’t aware of having to have an app downloaded, until she walked me through the steps. My move started late, and almost didn’t happen at all if not for her. I strongly suggest you advise future customers the ENTIRE process. Thank you

Larry McIntyre 
Rating:
3.0

Customer did not leave a comment.

richard brock 
Rating:
5.0

Customer did not leave a comment.

DANNY THOMAS 
Rating:
5.0

Customer did not leave a comment.

Tisha Duncan 
Rating:
5.0

Customer did not leave a comment.

Tracie Simpson 
Rating:
5.0

Customer did not leave a comment.

THERESA RIARDON 
Rating:
5.0

Customer did not leave a comment.

Rhonda Watts 
Rating:
5.0

Customer did not leave a comment.

rita smith 
Rating:
3.0

I had a good experience overall.

Charles Harolds 
Rating:
2.0

The girl was rude, unprofessional, unhelpful when backing the trailer. The original drop off was at car quest which closes at 12 noon. I tried to do the self dropoff but couldn't get the trailer undone due to the weight of it .So I called the winks drop off and she was no help. I finally got so frustrated I just took to the winks drop off. She was of no help on guiding me back into a space. Finally she just said pull it up in front and drop it off. She would get her husband to move it. We finally were able to unhitch it and I left.

Cheray Wolken 
Rating:
2.0

Computer problems made the process very slow.

Jena Ford 
Rating:
3.0

Customer did not leave a comment.

jennifer wilson 
Rating:
4.0

Customer did not leave a comment.

Karen Cook 
Rating:
5.0

Check in was very quick and the staff was very pleasant to deal with.

susan baumann 
Rating:
4.0

Customer did not leave a comment.

Alyssa Parks 
Rating:
3.0

Customer did not leave a comment.

Rene Lopez 
Rating:
3.0

Customer did not leave a comment.

William Gilbert 
Rating:
2.0

Customer did not leave a comment.

Michael Anderson 
Rating:
3.0

There were no personnel to disconnect the trailer and take possession. We backed it into an open spot and disconnected the trailer at the request of the girl working there. Other than that one problem, we were very pleased with everything else. Thank you!

David Dunham 
No reviews have been submitted for this location.

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