Customer Reviews for Willow Creek Storage
(U-Haul Neighborhood Dealer)

488 reviews

2901 SW Wilshire Blvd   Burleson, TX 76028

(817) 945-6925

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 945-6925

2901 SW Wilshire Blvd
Burleson, TX 76028

Services at this Location:

Office Hours

  • Mon: 9 am–12 pm
  • Tue-Fri: 9 am–4:30 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ronny Rix 
Rating:
3.0

Customer did not leave a comment.

Cay Livingston 
Rating:
5.0

Customer service was out of this world! Super nice and friendly.

Dana Edwards 
Rating:
5.0

Very helpful staff.

ROGER Harmon 
Rating:
5.0

Customer did not leave a comment.

Willow Creek 
Rating:
5.0

Always superb service. None better anywhere!

Allen Shelley 
Rating:
5.0

Customer did not leave a comment.

Jesus Pelayo 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Great service.

Alexis Correa 
Rating:
5.0

Customer did not leave a comment.

John Broyles 
Rating:
3.0

Customer did not leave a comment.

Andres V Hernandez 
Rating:
5.0

Everything was great, everyone was freindly.

Dana Edwards 
Rating:
5.0

Customer did not leave a comment.

Justin Jones 
Rating:
4.0

Service was great.

SANDRA SCOTT 
Rating:
4.0

Customer did not leave a comment.

Steve Page 
Rating:
4.0

Customer did not leave a comment.

Chris Millsap 
Rating:
5.0

Fueron muy amables y rápido muy sencillo alquilar

Dario Saltos 
Rating:
3.0

The online instructions were not helpful. No one was in the office even during the stated open hours.

Colby Birdsell 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
1.0

Some people don't know how to use apps and it made it hard to return the item I rented

Rocky Butler 
Rating:
5.0

Customer did not leave a comment.

Shelly Rhodes 
Rating:
4.0

The location is at a storage facility. It was easy to find (not just that it was immediately off the main road, but they also had large signage pointing to the office). They had a good variety of equipment, which tells me they stay busy and are likely to have what you need on hand at any given time. The particular trailer I rented was in great shape, and I really appreciated the leaf -spring on the drop gate, which made dropping and raising much easier on my back. Staff at Willow Creek Storage are friendly, and they ensured the trailer was properly hooked up to my truck. Drop-off, even after hours, was a breeze.

David Manthei 
Rating:
5.0

Thank you for the van

Marilyn Vazquez 
Rating:
5.0

Local business that made it quick and easy! Definitely would use again!

Lori Cannon 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Nothing at all. Hospitality was amazing. They let me stay inside the office while waiting for my son-in-law to arrive during a cold, rainy afternoon.

James Mendoza 
Rating:
5.0

Customer did not leave a comment.

Catherine Kuntz 
Rating:
5.0

Wonderful people!!! They always take care of their customers!

Allen Shelley 
Rating:
4.0

Everything was good. Being able to pick up and return the truck after hours on the App was great. However, I ordered an appliance dolly and one was not provided. I had to scramble to find an alternative before being able to get the item I was using the truck to pick up. I did not get a call or any other contact to advise they did not have one or an apology for not providing what was needed.

James Ostic 
Rating:
5.0

This location is very close to our unloading spot. Dropped off the tow dolly a day earlier was not a problem. When I drop the truck off, the facility was closed. I just dropped the key in the box and was in hours was informed that it was checked in. Very simple to get in and out of the lot. I was to rent again I would rent from this location.

Perry Jurgens 
Rating:
5.0

Everyonee at this location was awesome to work with. This location is the cream of the crop and top notch!!!!

Kathy Talley 
Rating:
5.0

Customer did not leave a comment.

Kathy Cunningham 
Rating:
5.0

The process was fast. The employee that helped me was nice and knowledgeable.

LINDA WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

Willow Creek 
Rating:
5.0

Superb customer service. They treat me better than some family members do!

Allen Shelley 
Rating:
4.0

Customer did not leave a comment.

Sharon Bruton 
Rating:
4.0

Customer did not leave a comment.

Donald Shufeldt 
Rating:
5.0

Thanks for your service

Timothy Clark 
Rating:
5.0

Customer did not leave a comment.

kit long 
Rating:
5.0

Customer did not leave a comment.

Antonio Garcia 
Rating:
4.0

Everything was great.

Don Denman 
Rating:
4.0

Customer did not leave a comment.

Mark Andrews 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Superb customer service!!! This is my "go to" place. They take care of their customers!

Allen Shelley 
Rating:
5.0

Customer did not leave a comment.

Ronald Green 
Rating:
5.0

Customer did not leave a comment.

James Berry 
Rating:
5.0

Customer did not leave a comment.

SALLY BLESSING 
Rating:
5.0

Van was missing the gas cap and engine light remained on.

Lon Lowenthal 
Rating:
5.0

Customer did not leave a comment.

Willow Creek 
Rating:
5.0

Customer did not leave a comment.

John Dilley 
Rating:
5.0

Customer did not leave a comment.

todd cawood 
Rating:
4.0

Customer did not leave a comment.

Rick Morrow 
Rating:
5.0

Super, wonderful staff!!!

Allen Shelley 
Rating:
5.0

Customer did not leave a comment.

Willow Creek 
Rating:
5.0

Nothing. They were great.

Gina Witt 
Rating:
5.0

Customer did not leave a comment.

David Parker 
Rating:
5.0

Customer did not leave a comment.

Mark Beezley 
Rating:
5.0

Customer did not leave a comment.

James Garrow 
Rating:
5.0

Customer did not leave a comment.

Barbara Thomas 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Customer did not leave a comment.

James Temple 
Rating:
5.0

Customer did not leave a comment.

Gail Smith 
Rating:
5.0

Customer did not leave a comment.

GARY SKINNER 
Rating:
5.0

Superb service!

Allen Shelley 
Rating:
5.0

This is a very safe and friendly storage and very well maintained. The staff is like family and have made it a great experience. I would recommend them to anyone.

Kimberly Ewart  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Customer did not leave a comment.

Thomas Hall 
Rating:
5.0

Superb and friendly service!

Allen Shelley 
Rating:
5.0

Customer did not leave a comment.

Kenneth Smith 
Rating:
5.0

Customer did not leave a comment.

Willow Creek Storage 
Rating:
5.0

Customer did not leave a comment.

Samuel Helmer 
Rating:
5.0

Great and friendly

TONYA REISH 
Rating:
5.0

Customer did not leave a comment.

Don McHugh 
Rating:
5.0

Customer did not leave a comment.

Kevin Edelmaier 
Rating:
5.0

Always great service!

Allen Shelley 
Rating:
5.0

Not a thing. The staff was fabulous and extremely helpful.

Brad Beatty 
Rating:
3.0

Customer did not leave a comment.

Kelly Bolf 
Rating:
5.0

Customer did not leave a comment.

SCOTT STIVERS 
Rating:
5.0

Customer service was great, the process was quick and easy. The worker that Installed the trailer was friendly and easy to work with.

Chance Buckner 
Rating:
5.0

Nothing everything was ok

JEREMY RAMSDELL 
Rating:
5.0

Overall good service

Jeff Posey 
Rating:
5.0

Very helpful location.

Richard Reid 
Rating:
5.0

Everyone was personable and helpful. The gentleman who looked the truck over and sent us to the office was nice and made conversation until the truck was checked in. Great, easy expense.

Tracy Snyder 
Rating:
5.0

Customer did not leave a comment.

Jennifer Pendleton 
Rating:
1.0

U-haul changed my location reservation and did not attempt to email and notify me. That put me an hour behind schedule for moving. The main reason this is so upsetting is because I called and verified my reservation the day before and the associate did not care to notify me of the change when I called to confirm. This is absolutely ridiculous and poor customer service as when I told customer that this was upsetting, they did not attempt to rectify the situation.

Lauren Stanford 
Rating:
5.0

Customer did not leave a comment.

Lana Jolley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andres Romero 
Rating:
5.0

Customer did not leave a comment.

leonard hayes 
Rating:
5.0

Great service and very clean

Gregory Jasinskijasinski 
Rating:
5.0

Customer did not leave a comment.

Austen DimmickPannarale 
Rating:
5.0

Customer did not leave a comment.

Bruce Grissett 
Rating:
5.0

Customer did not leave a comment.

Joseph Pavlik 
Rating:
5.0

Customer did not leave a comment.

Grant Shipp 
Rating:
3.0

It was difficult to check the truck back in because the internet reception was not good. My provider is Verizon. Maybe it’s different with different providers.

Justin Cray 
Rating:
5.0

The area has poor cell service. It took me an hour to get my rental returned via the app and I almost missed my deadline. If there is a way to extend some kind of wifi out to the lot to make it easier to return your rental, that would be fantastic. All else was in great condition and worked great. Nice staff too!

Katelyn Wright 
Rating:
5.0

Customer did not leave a comment.

Sheila Johnsey 
Rating:
4.0

Having made the reservation well in advance, the location was clear across town from the location requested. The people were nice, but really not very customer friendly. The trailer was well used and had many places that had been caulked--not satisfactorily

Tom Van Wart 
Rating:
5.0

Customer did not leave a comment.

Jason Renken 
Rating:
3.0

This was the 3rd location that we where shoveled to....no gas.

Scott Thrower 
Rating:
5.0

They were knowledgeable and helpful.

Janell Hurst 
Rating:
3.0

Customer did not leave a comment.

Cedric Ross 
Rating:
5.0

Never raised the rent, always helped with changing card information, and helped with truck rentals.

David Blanchard  |  Overall Experience 
Rating:
5.0

Willow creek has lots of space, parking was a breeze

John Carney 
Rating:
5.0

Recommended.

James Minmier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Webb  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Massey  |  Overall Experience 
Rating:
5.0

Willow Creek Storage (U-Haul) is among the very BEST OVERALL companies of any sort I've dealt with. A top-class business throughout. The storage units are located in a prime location, and immaculately clean (for what they are). The owner/operators are friendly, efficient, effective and engaged. They made checking in and checking out easy, fast, and painless. Their prices are the best in the area (for the quality). My highest recommendation.

Barry Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA REED  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill Martin  |  Overall Experience 
Rating:
5.0

Great storage and rental facility. Friendly staff

James Sims  |  Overall Experience 
Rating:
5.0

My RV had it’s catalit covver stolen while in storage there. They then changed the code on the entry gate. Super nice people to work with, and I will use them again.

CARROLL WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADELA Minerva Serrano  |  Overall Experience 
Rating:
5.0

Thanks for securing our things for so long!!

Brenda Priddy  |  Overall Experience 
Rating:
5.0

The facility was well maintained. Mary, the manager, was friendly and polite. This was my second time renting here and if need be, I will do it again.

JUDY LUSK  |  Overall Experience 
Rating:
4.0

I did not use this storage facility, but I was contacted by an employee who was very kind and helpful.

Privacy Request  |  First Impressions 
Rating:
3.0

Suitable for my needs. Priced right for this facility

Privacy Request  |  First Impressions 
Rating:
3.0

Did not contact me about moving in

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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