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James L
Customer Reviews for Willies Auto Sales & Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mr. Willie did above and beyond what I have seen in the past at other rental locations. Thank you very much.
Robert MI appreciated Willie coming in early to help me after having Fayetteville Bragg Rd cancel my truck for 7:30 am with 12 hours notice He was helpful and courteous.
Kevin CProfessional, courteous, and compassionate.
MATILDA PThis was a 24 hour drop off location and we returned the truck after hours. They checked the truck in within 20 minutes of opening the next day.
MARK PMake sure the pick up location actually has the equipment reserved like appliance dollies in furniture dallies
Mrs VNothing. Everything was great.
Charlie TVery friendly and accommodating.
David LGood experience!
talmage bEvery thing was great, except for the online app, but that was certainly not because of this location.
Ron HWhat a great guy. I will be back to see him
BILL GA little isolated and little strange as the vehicles are on someones lawn. The key box is located away from the vehicles near a garage and house. Would be better if the key box was located near the vehicles and renters did not need to go to the house area.
Jason BAll trailers should come with a spare tire.
bradley yI have no suggestions.
victor ngreat service
MIKE WSuper helpful and friendly.
Bobby SService was great
stanley wEverything was great.
Mary WI was charged $43 extra for no reason at all. Never renting with this company again. Surprise costs without any notification? No thank you. I'll take my business elsewhere.
jackie rWillies auto was a god sent my car broke down on i95 interstate Willies auto was three miles from us and my family was safe my husband towed us home .Mr. Willie was very kind to us this company is a six star location
DANIEL MCustomer service was excellent! Willie took the time to ensure that any questions were addressed and that we were comfortable with the equipment.
ROLAND CWillie didn't walk us out, show us anything about the truck, didn't have me verify the gas level or mileage (which ended up being a problem).
CHERI CWillie would do more than expected to take care of the customer, Thanks
JOSIAH MI don't know I'm just not rent there no more they gave me a truck wit a bad tired almost trash and kill my family they was so shuck up after that it took me like 14 hours to get home
GLENN CEmployee was very helpful and courteous. A pleasure to deal with.
Anne FEverything was quick and courteous. Very good.
GEORGE BGreat service, truck was clean and performed well.
john wThe "drop off point" was described as a 24 hour drop off. Arrived around 3:30 at a residence connected to a garage. I dialed the 800 number as instructed and was instructed to park the vehicle and trailer out of traffic. No parking lot. Parked on the grass. I was also instructed to place the ONLY copy of the contract I had in the drop box along with the keys...on a post...outside the secured area. Now I don't have a copy of the contract in case I need to be re-reimbursed. I asked about the mileage past the 49 miles. No answer. So I guess U-Haul will charge me on my card...for an amount I may never know about...I'm PROBABLY NOT going to use U-Haul again.
frank aThe staff was very friendly and helpful with all questions asked. Also it was done in a timely manner without much waiting at all.
Michael THad to drive out of my way to pick up my trailor because Uhaul didn't do their job. But besides that this place was great.
JULIA BImmediately release my $100 deposit.
BETH Mif it wasnt for Willie and friends I would not have been able to continue my trip
DIANE LI will not recommend U-Haul to anyone. We requested a different P/U location than the company above and when the person called from U-Haul to verify, I asked 2 times if this was the requested Location in Benson, NC (TLC Works) and they said yes. My brother drove over 12 hrs to the location that was requested to find out that the trailer was at the location above. Then when I called the 800 number listed on the online reservation paper work, the U-Haul rep. informed me it was not their problem. I'll find another company to rent from even if it costs more up from...in the long run it will be cheaper.
HOLLY C