Customer Reviews for Willard Country Inn
(U-Haul Neighborhood Dealer)

125 reviews

429 E Walton St   Willard, OH 44890

(419) 951-4172

Office Hours

  • Mon-Sun: 9 am–7 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(419) 951-4172

429 E Walton St
Willard, OH 44890

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–7 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Daniel Cesareo 
Rating:
4.0

They never came out to inspect the trailer, they just told me where to drop it.

Lee Hendrixon 
Rating:
3.0

Customer did not leave a comment.

Leslie Branson 
Rating:
4.0

The trailer did not have a jack on it. That made getting it off the truck hard. I would recommend building jacks on the trailers. No one was around when we dropped it off to help.

Julie Stahl 
Rating:
5.0

Customer did not leave a comment.

James Bryan 
Rating:
4.0

Customer did not leave a comment.

Kevin Fagan 
Rating:
5.0

Customer did not leave a comment.

Gary Lydy 
Rating:
4.0

The Owner was very nice and accommodating.

LINDA MARTIN 
Rating:
5.0

Good experience around. Thanks

Gordon Ebinger 
Rating:
5.0

Excellent service and made our move a breeze! Would definitely use this U-Haul rental location again.

Robert Danhoff Jr. 
Rating:
5.0

Customer did not leave a comment.

Nicole Tomer 
Rating:
3.0

Was told on the phone .79/mile over the allotted mileage when printed out contract it was a 1.00 so it was extra expense Also asked how much gas for 50 miles of driving he said you better fill it up and it only had 1/4 tank so 65.00 to fill up and was 3/4 when dropped off so it was an extra 35.00 there also.

Scott Ommert 
Rating:
5.0

Customer did not leave a comment.

Victor Venero 
Rating:
5.0

Customer did not leave a comment.

HOWARD SPIVEY 
Rating:
5.0

Customer did not leave a comment.

Debbie Martin 
Rating:
5.0

So thankful when you are in a jam. The place to call is your local U- Haul more than just trucks. Thank you again Willard,Ohio dealership!

bret hinaman 
Rating:
4.0

Customer did not leave a comment.

Jodi Judge 
Rating:
1.0

Well let see was given a truck on empty after I just paid 90 bucks to rent it. On top that the truck had no brakes and the steering was so messed up felt like I was going die . Come on uhaul you do better . I used your company for 10 plus year out after yesterday it be my last!

Cory Sprague 
Rating:
5.0

Customer did not leave a comment.

LUIS DELGADO 
Rating:
3.0

Customer did not leave a comment.

Daniel Sparr 
Rating:
5.0

Customer did not leave a comment.

Robert Kelley 
Rating:
5.0

Customer did not leave a comment.

Donald Thomas 
Rating:
5.0

The lot can be a little tricky to pull out of for us new drivers. However, the lot is big enough to maneuver to see traffic. Only negative to speak of.

Sean Matheny 
Rating:
3.0

Check in process took 30+ minutes. Was incredibly annoying. Seems like a lot of information that could have been entered when the rental was booked.

Grant Weltlin 
Rating:
3.0

Customer did not leave a comment.

Patricia Bordner 
Rating:
5.0

Customer did not leave a comment.

Mark Schwenn 
Rating:
2.0

Customer did not leave a comment.

Nicholas Ratliff 
Rating:
3.0

Charged $16 for extra miles which ended up being the mileage between the location I originally input and the location I was requested to pick and drop from to save money on the rental! Very dissatisfied with this practice. Seems a bit like a scam

Aaron Peterson 
Rating:
5.0

The return / drop off location was way too far from area that my use was for. I am very disappointed that a nearer location was not available !

Gary Thornsbury 
Rating:
3.0

Customer did not leave a comment.

Mike Searles 
Rating:
5.0

Customer did not leave a comment.

diane mckenna 
Rating:
5.0

Best Customer service ever.

victor venero 
Rating:
3.0

The employee was very helpful with hooking up the trailer and he was able to help me save money by suggesting an alternative drop off location.

Keith Shepherd 
Rating:
3.0

Actual office was closed. Online check in was possible but took force due to loading issues of the uhaul page as well as their location/gps services. Also, parking lot was frozen over and very slippery to navigate.

Michael Robinson 
Rating:
5.0

Customer did not leave a comment.

JONATHAN CLEVELAND 
Rating:
4.0

Customer did not leave a comment.

WILLIAM STURGILL 
Rating:
5.0

Customer did not leave a comment.

KEITH STEPHENS 
Rating:
5.0

Customer did not leave a comment.

CALVIN HOLMES 
Rating:
5.0

Customer did not leave a comment.

Lynn A Long 
Rating:
3.0

Customer did not leave a comment.

John Grimm 
Rating:
5.0

Customer did not leave a comment.

RITA WATERBECK 
Rating:
5.0

Customer did not leave a comment.

RYAN CASPER 
Rating:
5.0

the trailer did an excellent job for the whole trip with no issues. i was very pleased.

WILLIAM LYONS 
Rating:
4.0

The man who rented it to me was beyond accommodating & super friendly

PRECIOUS COMBS 
Rating:
5.0

Customer did not leave a comment.

Gerry Ward 
Rating:
4.0

the guy at the counter was nice but the overall location was hard to get into and find. we had to circle around the block once or twice to know where to pull in

LAKIA THIGPEN 
Rating:
3.0

Customer did not leave a comment.

Connie Loss 
Rating:
5.0

Customer did not leave a comment.

BRIDGET SHAFER 
Rating:
4.0

Customer did not leave a comment.

JOSEPH KLINGEL 
Rating:
5.0

Customer did not leave a comment.

ANTHONY PONZIANI 
Rating:
4.0

Customer did not leave a comment.

K Alec Thornton 
Rating:
5.0

The owner was great. He made a stressful situation better for me.

Katherine Graves 
Rating:
4.0

Customer did not leave a comment.

Mark Doerner 
Rating:
4.0

Customer did not leave a comment.

David Fasanelli 
Rating:
5.0

Customer did not leave a comment.

Jared Lewis 
Rating:
4.0

It was good.

Joshua Singer 
Rating:
5.0

When I reserved the vehicle we were quoted $10 for the insurance, and when I went in the guy said it was $14.95. Then the when I made the reservation the quote said 59cents a mile but at the pick up it was 79 cents a mile. The quotes and the actual price needs to be more accurate.

Rodney Gonzales 
Rating:
5.0

Customer did not leave a comment.

Mitchell Picklesimer 
Rating:
5.0

Customer did not leave a comment.

Douglas Shreve 
Rating:
4.0

Customer did not leave a comment.

MERLE CLEVER 
Rating:
5.0

Customer did not leave a comment.

gerald heckman 
Rating:
5.0

Customer did not leave a comment.

Douglas Kipp 
Rating:
3.0

Customer did not leave a comment.

Peter Daniel 
Rating:
5.0

Nothing that i can think of.

James Hook 
Rating:
3.0

I had no interaction with the personnel. I arrived approximately 10-15 minutes after they opened but couldn’t find anyone to speak with. Not necessarily a negative experience.

David Smith 
Rating:
3.0

kept driving around the block looking for the office then I finally noticed the 6 inch U-haul sign in the window, kinda hard to see from the road when the office is blocked in..the truck was way out there by it self and did not see anything that said U-haul this way or where to go.

Jerome Delphia 
Rating:
4.0

Customer did not leave a comment.

Jackie Peters 
Rating:
5.0

Customer did not leave a comment.

Loretta Branham 
Rating:
5.0

Customer did not leave a comment.

Michael Mellott 
Rating:
5.0

Raj was friendly and had th e truck I needed ready to go

merry eckert 
Rating:
5.0

Excellent

viola thornsbery 
Rating:
5.0

Customer did not leave a comment.

Deborah Clemons 
Rating:
5.0

Customer did not leave a comment.

Lori Durig 
Rating:
4.0

Truck had check engine light on and during the trip the low tire light came on but went off again after driving 50 miles or so. No Issues otherwise. Truck was Clean and otherwise no problems

Carl Boehm 
Rating:
4.0

Customer did not leave a comment.

Trenton Ousley 
Rating:
5.0

Customer did not leave a comment.

Jay Zeiter 
Rating:
4.0

trailer was in an icy location.

Dennis Sterling 
Rating:
5.0

The car dolly was very hard to use it seemed really old and messed up we had a really hard time with a ratchet straps other than that everything was fine thank you

Theresa Linton 
Rating:
4.0

Customer did not leave a comment.

KANDIS BUCHANAN 
Rating:
4.0

Customer did not leave a comment.

Sharon Mcdowell 
Rating:
2.0

The gentleman was dirty. The area was dirty. And smelled. The guy was rude. Plus we were ripped off having to pay another 106.00 that was bs. Will never use uhaul again.

Roger Thorpe 
Rating:
5.0

Customer did not leave a comment.

james jarrett 
Rating:
5.0

Customer did not leave a comment.

HOLLY DANIEL 
Rating:
5.0

Customer did not leave a comment.

Kevin McFadden 
Rating:
4.0

Customer did not leave a comment.

fritz kurz 
Rating:
4.0

Nothing. I don't give excellent ratings out often. Was good service.

fritz kurz 
Rating:
4.0

Customer did not leave a comment.

Sarah Wood 
Rating:
5.0

Customer did not leave a comment.

Frederick Kammers 
Rating:
5.0

Customer did not leave a comment.

Darin Hershiser 
Rating:
3.0

Customer did not leave a comment.

Jason Fry 
Rating:
5.0

Customer did not leave a comment.

AJmes Strimple 
Rating:
5.0

Customer did not leave a comment.

Matt howell 
Rating:
4.0

Customer did not leave a comment.

Ian Clark 
Rating:
2.0

It was a nice new truck. Nice ride.At the time of pick up I was only offered the basic $60.00 level of coverage. NO other levels were explained. Upon returning the vehicle at the drop-off site late in the evening I accidentally backed into another trailer (not owned by U-Haul), only to find out that I am ultimately responsible for damages !! I would have certainly added the additional liability if I had only known about it. I am very upset!!! This practice of not fully disclosing options is not good. No one means for accidents to happen, but that extra piece of mind would have helped me out. I am very dissappointed.

BURL COLE 
Rating:
1.0

Barely spoke English didn't understand questions

Ryan Britt 
Rating:
3.0

Customer did not leave a comment.

Andrew Higgins 
Rating:
5.0

Customer did not leave a comment.

Bruce Buurma 
Rating:
5.0

Customer did not leave a comment.

Glea Herr 
Rating:
1.0

Did online check in and it wasn't an in and out experience it took the guy a half hour to redo everything I had done online. Second when I reserved it I could not easily use the card that I entered to pay for the rental. Just a bad experience I am wondering how U Haul is still in business if they can't keep up with the online check in and easy rental like it said it would be online. The local store called because the incompetent worker tried to run my card a dozen times when my card was charged for the rental when I picked up my rental. Just a bad overall experience renting from you.

Michael Stacklin 
Rating:
3.0

Customer did not leave a comment.

Vallerie Kasunic 
No reviews have been submitted for this location.

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