Customer service was horrible. The location of the key box directions was wrong. The hand truck that I paid for was not there. Low lighting in pick up area. 1*
lasene gatewood
Customer Reviews for Wilkes Barre City Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, the whole experience was great
Timothy EckhartThe location was not well maintained. The employee there was rude as heck. No smile no sincere gratitude and I felt discriminated because I’m Hispanic. The employee was not friendly at all he haa a really mean face towards me
Eric PereidaOverall it exceeded my expectations…
Halwyn LewisWorker at the location had horrible customer service, did not have correct equipment, truck was dirty
Areana BurgosHave employees take a course on how to address customers.
Harvey BoyerMake sure the last person's personal items are taken out of the van before renting
Lisa LlewellynOverall I love this place 100%. The only problem I have U need to change the time U open office Instead of 10am What about 8am Me and other people appreciate it.
solomon libenNo problems at all.
Jennifer DomchekLate drop off
Gary RobinsonA little dirty but ran good
Tina Quinoneslocation was fine. when i called to inquire about a vehicle, man on phone said they did not have it - i checked online and the vehicle i wanted was available and ready to rent there. vehicle was clean and pick-up/drop-off went smoothly. customer service was not overtly friendly, but got the job done. a decent location if you know what you want and reserve it online ahead of time.
Alison CercyFriendlier representative
Lisandra Santos moralesThe customer service worker was rude and inattentive. Also it doesn’t make a customer feel safe driving a rented vehicle with service lights on. Especially the tires or engine.
Tawana Watkins -TullochThe truck had no air conditioning and there was a whole fleet of others we could have used that weren’t given to us. Very disappointing and will not be returning back to using U-Haul. I want my money back. This happened with the last truck we had to. Nothing was done.
Taylor BurdickI ordered an appliance dolly with my truck, after checking the truck I saw there wasn’t one. The person working didn’t make me aware of this, but he was aware when I came back inside that there wasn’t one in there. He just said oh yeah we don’t have that, “just use a regular dolly” he said. I made him aware it wasn’t safe to use that to move a refrigerator, he stared at me until I looked away. He wouldn’t give me a number to call other U-Hauls to get one, he said he didn’t know any numbers. He said I could cancel the truck since it wasn’t any good to me considering I was moving a refrigerator, but he said he’d still have charge for it. I had to call myself to find one and then use the truck and add miles to get one and return it to another center. The worker never looked over the truck with me. I went to Mundy Street location to get the dolly, I worked with Corey there, he was MORE than helpful, he understood my frustration and went above and beyond to help me. I wish I had ordered the truck from this location. I spoke to someone in customer service on Sunday to see if I could get the charges of driving to another location or anything removed from my bill, considering this took 2 hours of my rental time to figure out, and she was supposed to get back to me on 06-26-2023 but she hasn’t as of yet. She told me to email her which I did do, but haven’t heard back.
Justine GoyneWaited 2 hours to be helped. Only one person working. Needed technology upgrades badly, still relied on mostly paper and pen.
Alaih BrowningAlways easy to drop the truck off and the app makes it great and easy.
Alex GeigerNo suggestions
Dorothy CurtisWhen I came into the office at my reservation time the guy kept answering the phone taking care of other customers making reservations. In the future that should not happen . I stood there 15 mins before I could leave with my rental truck
Sarah HeckEverything was fine.
INARA SEGALThe office was closed and you had to call a number listed on the door in order to get assistance. We had to go back home to get our phone and then had to wait for the person to arrive. It is very inconvenient.
Henry JedraszczakI did not rent this truck. U haul should have used the actual persons email address for this transaction not mine. I no longer have the cell phone 570-582-7476
Alexis RosarioRepresentative was friendly and helpful. The back of the truck was dirty. Truck worked well otherwise
Thomas McGroryThis location had what I was looking for. I needed at 10ft truck to move locally. They made the process extremely easy.
Carlos Moreta VegaEl personal que tienen, no es amigable
Amaurys Linares GarciaClerk was nasty, farting while with customers, rude and unprofessional. The moving truck was dirty in and out. The location was hidden behind a warehouse, and signs were not clearly marked on where to go. The location has the same addresses as 4 other business, and you have to guess which one might be Uhaul, before driving to the rear of the building and trying to locate a tiny sign under a loading dock. Overall terrible experience here, never again!
Brandon DeckerThe costumer service was excellent, and quick I was in and out. The truck was clean and in excellent condition. I’ve rented from this location many times and my experience was never less than satisfactory. Would recommend to anyone.
Jalila HallThe worker was very nice and pleasant and it was a joy to work with him
Jaylen DavisWhen I placed my order, I made certain the pickup location and dropoff location were correct. However, the night before I returned the truck I verified my return location only to see that U-Haul changed my dropoff location to the pickup location--ONE THOUSAND MILES AWAY. Good thing I kept records of EVERYTHING. Take photos and videos before and after you drop off the truck, too, because you never know what might happen. Also, the lock on the back of the truck was broken so I had to buy my own in order to secure my things. Major annoyance and inconvenience. Also, the tie-down for the appliance dolly [which I rented] was also broken so I had to secure it with a wrench handle to keep it from rolling around loose while driving. Another annoyance and inconvenience. A few days before pickup, I confirmed the appliance dolly and moving blankets would be in stock [because previously I'd ordered things and they weren't in stock on moving day]. Overall good experience. No frills.
Elaine WaltonDon’t CHARGE PEOPLE EXTRA MONEY AND NOT MENTION FEES
Lisa EdwardsPlace smelled of sewer. And the van was filthy. We usually rent from another location, but it was unavailable.
James MassettiI already told 2 people about the location as I was explaing my project story lien to them.
EDWIN DAVESKISoftware: it would have been helpful to know that 4 additional items were needed to verify/complete mobile pickup. Also-I forgot to document starting fuel & mileage & couldn’t find these details in reservation prior to returning & refueling truck. The whole Mobile Pickup was awesome. Thanks so much.
Sandra MackeyI am glad to be able to have access to quality equipment. Thank You
Richard WhitmoyerGet someone with more personality to handle transactions
Kolina KaminskiMice were a big issue. My storage unit was destroyed by mice and filled with mice feces. Trash was left everywhere around the facility. Staff was very nice, though.
Laura Gore | Overall ExperienceWhen I tried to use the internet when I return the truck on your website it did not work it would not accept the pictures I took that needs to be corrected
robert keiserunfriendly staff
Dez NagyI was told by the person on the phone when making my reservation, that UHAUL was going to give me an additional 75-100 miles free form my trip and it was never given to me.
dean myersThe key was not available in the lock box, therefore I'd recommend another confirmation point prior to advising rental is ready. This delayed our move 90 min until someone showed at the office... very frustrating start to our move day!
Peter FeiselPut another fella on so there isn't an hour wait, and the guy isn't overloaded.
Stanley PinkowskiI think everything went just fine. Maybe give the showroom a facelift but overall vehicles were parked for easy access and ready for service.
Edward Snarskithe service person has no tact with the client, he is not friendly.
Oscar TurbidesThe customer service was excellent, fast and very professional. The vehicle was clean and in excellent condition. Was very happy with the service. I would definitely recommend this location. And be back for future business. Thank you for such a pleasant experience.
Jalila HallThe employee working there was not very helpful and made the process of renting the uhaul vehicle difficult.
martha tecotlGuy at the desk was very nice and easy to work with
John PetrillSome garbage under seats that I removed.
JEFFREY WILLIAMSinfinitely better than metropolitan ave location only issue is it wasn’t clear where to leave appliances like dollys that were rented out.
jeison moralesLocation hard to find, it is in back of building
Linda Kardosreally nothing. everyone was friendly and personable. Just keep doing it!!!
John JinksMy experience started out terrible. I reserved a truck online at 1091 Wilkes Barre Twp Blvd PA. When I arrived at the store, the girl insisted I needed a truck number before she could release the truck to me. After calling the 800# she provided, and 30 minutes in the store, I left without the truck. I then drove to the Mundy St location in Wilkes Barre PA. The girl Ashley apologized for the experience I had at 1091, and did her best to get me a truck. Although the did not have one at her location, she transferred me to the Pennsylvania Blvd location. Upon arrival, I was treated in a friendly , helpful and professional manner. The guy explained that he doesn’t understand why the original location insisted on me providing a truck # , informed me that customers would never receive that information with their reservation. After a horrible start to my experience, it turned out being a great experience thanks to the knowledge and friendly employees at Mundy St and Pennsylvania Blvd locations in Wilkes Barre PA. As for the 1091 Wilkes Barre Twp Blvd location, you may want to think about terming your contract with them. They were rude and unhelpful and just left me leaving with no truck and very annoyed
Michael PereyoHave more people working.
Shivaun ODonnellEmployee should be more welcoming
jose antoniaHim was soft spoken, thorough and pleasant. Thank you!
Kristina StollLied about the price would like to speak with manager. Very unprofessional staff. Started an argument in front of me.
Aliyah CodnerNice safe place to keep your things.
marisol wade | Overall ExperienceThe representative was amazing, he was extremely helpful and very friendly.
Anabel Thorne | Overall ExperienceFriendly and courteous staff. Great place to rent a storage unit. I highly recommend them.
john j dellarosa md | Overall ExperienceWe were very well taken care of. Thank you
annie janyja | Overall ExperienceI will recommend this storage
cornell frank | Overall ExperienceEverything went smoothly. The unit was clean, and service was perfect. I have no complaints.
Tara Adams | ReservationThanks. I received a confirmation call for my unit before my scheduled move-in date. Unfortunately, the $6.95 charge is difficult to remove after not receiving an email for a survey to refund card.
QUR ANAH YUSUF | ReservationThis place cheapest, I like that.!
Phat nguyen | ReservationService was wonderful, helped with everything I needed and answered every question I had.
Privacy Request | First ImpressionsIt was too small for me
Privacy Request | First ImpressionsThey were great customer care and extremely helpful with all of my needs great storage facility
Privacy Request | First Impressionsgreat storage facility. upgraded when room no problem when I needed a bigger space.
Privacy Request | First ImpressionsArt is an extremely nice and helpful man who went above and beyond!
MATTHEW T. WILKIE | First ImpressionsThe attendant was extremely helpful and friendly. The space was precisely the right size for my needs and reasonably priced. The facility is well maintained.
Privacy Request | First ImpressionsAdditional charges and the fact that you must purchase their lock should be provided on the web site.
DAREN C. BERNECKER | First ImpressionsI Must say over the Years, Never have i seen Someone go Out of their way to be so Helpfull.. It was a great experiance to deal with this company And I Highly recommend them and Thank them...
Privacy Request | First Impressions