Customer Reviews for Imperial Auto LLC
(U-Haul Neighborhood Dealer)

37 reviews

12838 S Post Oak Rd   Houston, TX 77045

(713) 987-4013

Office Hours

  • Mon-Fri: 11 am–7 pm
  • Sat: 9 am–9 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 987-4013

12838 S Post Oak Rd
Houston, TX 77045

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–7 pm
  • Sat: 9 am–9 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Travis Hughes 
Rating:
2.0

Not over charge and be uncoordinated for pick up.

A'nysia Lawson 
Rating:
5.0

Customer did not leave a comment.

Antonio Otey 
Rating:
1.0

Customer did not leave a comment.

Thomas Medina 
Rating:
5.0

Customer did not leave a comment.

Anita Jeffries 
Rating:
5.0

Customer did not leave a comment.

Antonio Otey 
Rating:
3.0

The building at the drop off was not manned, the sign on the building said private property, the door was lock. I was unsure for safety reasons to knock on the door because of the sign. I called the location number twice before I got someone on the phone.., a worker instructed me to park the truck and leave the keys in the drop box. I did.

STEVEN JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Virginia Acosta 
Rating:
5.0

I had a good experience there was no problems doing this rental I didn't experience any problems

MELVYN WRIGHT 
Rating:
4.0

Customer did not leave a comment.

Don Yelton 
Rating:
4.0

Van was ready, check out/in was fast & convenient. Customer service was Awesome!

Dawn Wilson 
Rating:
1.0

Equipment is in front of a boarded up building with the address spray painted on the outside wall. No attendant is at the facility and its just plain unprofessional. 10 minutes after my arrival, a group of men drove up with one wearing an untucked shirt with a UHaul emblem.... While the men were polite this was NOT my expectation of dealing with UHaul.

Harold Miller 
Rating:
2.0

They do not have a regular return capability. When I took the truck back, on Saturday, around 2pm there was a bbq truck over there in the parking lot and nowhere to park. The guy from Imperial Auto told me not to park next to the cars on the other side. He removed his car from the other side, next to the bbq truck and I parked there. I was a couple of hours late but he updated our contract till Monday morning. I do not have time and energy to fight for the contract but wanted to take this opportunity to tell about it.

Murat Yigit 
Rating:
4.0

Customer did not leave a comment.

John Ejezie 
Rating:
1.0

The location was a sketchy business with worn marking lot and an abandoned building.

chris Cortes 
Rating:
5.0

The customer service representative exhibited a strong sense of professionalism. The equipment was clean and neat and had appropriate safety measures, making it user-friendly.

moses owusu 
Rating:
5.0

Customer did not leave a comment.

Medha Bhawalkar 
Rating:
5.0

Customer did not leave a comment.

Dana Townsend 
Rating:
1.0

The Store was indicated to be open until 9pm, but when I arrived it was not a functional store, it was a vacant parking lot for drop off.

Queen Burns 
Rating:
5.0

Have the pricing list breakdown, so that there is no surprise on the charges.

latecia mosely 
Rating:
5.0

It was a smooth deal. The vehicle was in great shape and the Agent was polite and simple to deal with. I will recommend anyone around that area to use their services.

Tanga Tebo Ikongha 
Rating:
4.0

Customer did not leave a comment.

Phillip Robinson 
Rating:
5.0

Antonio who met my husband and I to pick up the truck was excellent; exceptional attitude and funny. He was also reachable when I had a concern with my mileage. When we move to our future home, my husband and I plan to use this location again. Thank you for your service U-Haul

Stephanie Ray 
Rating:
5.0

Antonio is a astute professional. He was courteous and patient with me understanding the truck operations and trailer handling instructions so that I would have a safe and enjoyable experience. If anything, Antonio’s location is in need of more trucks!

manuel lopez 
Rating:
1.0

Almost didn't get a tow dolly because all the equipment was defective

mason berger 
Rating:
1.0

The location was closed had to wait an hour later to get truck guy wasn’t at location and said if I didn’t want to wait to go to another location but my card already had the charges Wait an hour later but Putin system I had pickup but I had not picked up yet was waiting on him to get there not going back there Worst experience

Perla Hernandez 
Rating:
5.0

N/A

gustavo gil 
Rating:
1.0

I went in to rent a 4x8 enclosed trailer for the weekend (Fri-Mon) went in three days before the date for pick up When on pick-up day went to pick up trailler was sent to another location to recieve no problem not far from the intial location get the trailer do my thing for the weekend take the trailer back on monday thought all was good and then after checking my bank account I'm charged $198.00 for some charge for some trip to Montana I live in Houston Texas rented for a trip to Galveston Texas never been to Montana the whole reservation was tatally screwed up by someone to this day I'm waiting on my money!!! Please send me my money like yesterday!!!

Mark Lacy 
Rating:
5.0

LOCATION WAS SUPPOSED TO OPEN AT 9AM ACCORDING TO SCHEDULE. MY DRIVER WAITED UNTIL 10 AM. BUT THAT ASIDE ALL IS GOOD. THANKS

Martiniano Dominguez Esponda 
Rating:
3.0

Antonio was very helpful, and it is greatly appreciated.

Natalie Johnson 
Rating:
5.0

Excellent customer service

Adrienne Crumbley 
Rating:
3.0

The manager of this location was super helpful and responsive and gave me all of the information that I needed. The location was a small parking lot in front of an old building. It was kind of strange leaving the trailer there without it being secured by an employee before I left the location.

Elizabeth Lockhart 
Rating:
3.0

Customer did not leave a comment.

John hodge 
Rating:
2.0

I just went at least 4 miles and y’all charge me for $10 and something cents for 4 miles and that is just too much money to be charging for 4 miles

Shante Moore 
Rating:
3.0

Should reserve a truck online 1st. Did a drive up during posted biz hrs. Know one there. Called the # posted & the rep for this place was great. Walked me through getting truck reserved, very friendly & helpful. No hassles. However had to wait about a hour for someone to get there to receive keys. If I would have reserved in advance things might have turned out differently. I would rent a truck from them again.

ANGELIA OWENS SAPP 
Rating:
5.0

Customer did not leave a comment.

Kisha Wilson 
Rating:
5.0

Customer did not leave a comment.

Aaron Rosenzweig 
No reviews have been submitted for this location.

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