Customer Reviews for Westside Biz & Mail Stop
(U-Haul Neighborhood Dealer)

376 reviews

718 West Av J Unit B   Lancaster, CA 93534

(661) 524-0504

Office Hours

  • Mon-Sun: 9 am–6 pm

Services at this Location:

Contact Us

(661) 524-0504

718 West Av J Unit B
Lancaster, CA 93534

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jayda O. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

The owner was extremely nice and super helpful, made the whole experience better than ever

Sarah M. 
Rating:
1.0

Make sure the uhaul is properly working and also ut has gas

kresha H. 
Rating:
5.0

The person who helped me at this location when I picked up the moving van was very friendly and answered all my questions. I will in the future use this location when needed.

JAMES A. 
Rating:
1.0

Customer did not leave a comment.

Leilani D. 
Rating:
5.0

Attendant was friendly and very helpful with changes. Great explanations. Easy pick up and drop off. Great overall vibe! As long as they are available I will recommend this location!

Ruth G. 
Rating:
5.0

Very friendly. Good service

Tyler T. 
Rating:
5.0

I love it when I'm treated with kindness and respect!

Gwen C. 
Rating:
5.0

N/a

angel M. 
Rating:
5.0

Keep up the good work.

Chris U. 
Rating:
5.0

Customer did not leave a comment.

Charlene H. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Very nice experience

KENT A. 
Rating:
5.0

Customer did not leave a comment.

Emertha J. 
Rating:
3.0

Customer did not leave a comment.

Samantha L. 
Rating:
5.0

Very nice and helpful store employee, 100% better experience than at an actual uhaul shop.

Katherinne G. 
Rating:
5.0

Best UHaul experience I've ever had. Staff was amazing and the truck was ready when I got there. Awesome!

Michael M. 
Rating:
5.0

Very respectful good customer service I will rent from them anytime.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Joshua T. 
Rating:
5.0

Customer did not leave a comment.

Jona-belle O. 
Rating:
5.0

I appreciate the workers very good excellent I will recommend them to friends and family

VON M. 
Rating:
4.0

In the middle of now where

ERIKA S. 
Rating:
5.0

Customer did not leave a comment.

Jamal A. 
Rating:
5.0

This was a very emotional and stressful move of my deceased parents home of 30 years and the customer service at the location was so understanding and sensitive to our needs of the truck.

Sylvia E. 
Rating:
5.0

Ali was great!

Vitaliy L. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Ali is a great guy

Jamal A. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
3.0

It's in a ghetto smoke shop

Waris A. 
Rating:
5.0

Good Customer Service!

Emertha J. 
Rating:
4.0

Customer did not leave a comment.

Reyes M. 
Rating:
5.0

The agent is very friendly and helpful.

Vicha L. 
Rating:
3.0

I had requested a Natomas drop off location, the person in Lancaster said we could drop the truck off at any location in Sacramento. When we tried to drop it off in Natomas we found we had to take it to a location 20 miles away off Florin Rd. You need to do a better job communicating.

TOMAS E. 
Rating:
5.0

Great service!! Very friendly. I will use this site for all my future rentals.

Bret S. 
Rating:
5.0

Customer did not leave a comment.

Christina Y. 
Rating:
5.0

Customer did not leave a comment.

Diana L. 
Rating:
3.0

Equipment needed new wiper blades. I also did not like that the truck was limited at 75 mph. With national speed limits where they are, it was not adequate on the highway.

Martha S. 
Rating:
5.0

Outstanding customer service

Helen M M. 
Rating:
5.0

Everything was just fine. At this time, I wouldn't change a thing. I want to thank the staff for their assistance.

shaun M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
1.0

Customer did not leave a comment.

camille J. 
Rating:
5.0

Customer did not leave a comment.

Elaine V. 
Rating:
4.0

the inside of the van was clean, the outside dirty. I was told the side door can fall off the track and it did just before I returned it. They should fix this issue. The guy was VERY VERY Nice and very apologetic about it.

Susan W. 
Rating:
5.0

Pickup dude was awesome and very very accommodating. Hands down the best uhaul experience to date. Thank you Westside uhaul!

Sanjay S. 
Rating:
5.0

Clean interior (vacuum and wipe down)

Pedro R. 
Rating:
5.0

VERY SATISFIED!

VERONICA C. 
Rating:
5.0

Customer did not leave a comment.

Anthony Q. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
3.0

Customer did not leave a comment.

Samuel P. 
Rating:
4.0

I gave it three stars because the uhaul truck didn't come with a ramp.

Shawntay S. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

They were very professional and courteous. They had no problem hooking my trailer to my truck. They also gave me pointers on how to operate my vehicle safely with the trailer on the back

Gale P. 
Rating:
5.0

Customer did not leave a comment.

Desiree A. 
Rating:
5.0

Customer did not leave a comment.

Brandin W. 
Rating:
5.0

Customer did not leave a comment.

Joshua W. 
Rating:
5.0

Customer did not leave a comment.

VINITA V. 
Rating:
5.0

THIS IS THE BEST PLACE IN THE AV FOR YOUR RENTAL EQUIPMENT. FRIENDLY, HELPFUL, VERY PROFESSIONAL, AND THE CUSTOMER IS A BREATH OF FRESH AIR

dwayne J. 
Rating:
5.0

Took care of business and was done within 5 minutes

Leticia M. 
Rating:
5.0

owner/operator is a gem. U haul is lucky to have a franchisee like him.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Henry V. 
Rating:
5.0

Absolutely yes Person was super friendly. Diferent from a previous location I went same day. What matters is that this place made it right.

Luthgardes V. 
Rating:
5.0

Customer did not leave a comment.

ali D. 
Rating:
5.0

Customer did not leave a comment.

Jared E. 
Rating:
5.0

Customer did not leave a comment.

Marlene V. 
Rating:
5.0

Customer did not leave a comment.

Myra B. 
Rating:
5.0

Customer did not leave a comment.

Tricia M. 
Rating:
5.0

Agent was very helpful in explaining the proper protocol for future reference.

Norman Steve P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS V. 
Rating:
5.0

Customer did not leave a comment.

Ana F. 
Rating:
1.0

Way too overpriced Customer service was terrible Poor communication

jade B. 
Rating:
5.0

Customer did not leave a comment.

peter D. 
Rating:
5.0

Customer did not leave a comment.

Donna A. 
Rating:
4.0

Vendor nice and helpful. Will use vehicle and services again.

Delores W. 
Rating:
5.0

I am in Ridgecrest CA and had to drive to Lancaster, CA to pick up a auto hauler and pay for a one way rental because I received a call stating there isn't one in my location. When I dropped off the rental I noticed the drop off location had a auto hauler so I asked how long it was there and he told me over a week.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD C. 
Rating:
5.0

Very polite useful helpful All the above 10 Stars

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Letecia D. 
Rating:
5.0

Everyone and everything was great😀

Darnell T. 
Rating:
5.0

Customer did not leave a comment.

Yvonne S. 
Rating:
5.0

UHaul representative at the location I picked up the vehicle was very helpful and professional. Excellent experience!

Jeff W. 
Rating:
5.0

Location was great but uhaul keeps charging my credit card 5 different transactions and rental was returned on time :(

Dulce jazmín M. 
Rating:
5.0

They were very helpful & friendly

DERRICK T. 
Rating:
5.0

Great service. Saw us pull in and we standing by outside to park the trailer and finish turn in. Awesome!!

Richard T. 
Rating:
5.0

I have rented from this owner a couple of years ago at his last location. He has been helpful and friendly in both interactions. I will be calling him for future rentals.

Michael U. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
4.0

Customer did not leave a comment.

SABRINA S. 
Rating:
4.0

Could not get the self service return to work and phone call was not working

Moises H. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE R. 
Rating:
5.0

Customer did not leave a comment.

ANNISHA T. 
Rating:
5.0

I will use it again, thanks

RUSSELL S. 
Rating:
5.0

Customer did not leave a comment.

Kashonda M. 
Rating:
2.0

Clean vehicle! Check tires, oil levels in engine. None of this was done.

rory S. 
Rating:
4.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Super fast !!!

Laquisha M. 
Rating:
3.0

The dropoff location's parking lot was not clearly identified as UHaul facility. One UHaul truck parked was the only thing that cued me besides the GPS that this maybe the location.

Reynaldo R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top