Customer Reviews for Westpointe Self Storage
(U-Haul Neighborhood Dealer)

3,394 reviews

220 Pointe Parkway Blvd   Yukon, OK 73099
(Reno & Mustang Rd)

(405) 354-1061

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(405) 354-1061

220 Pointe Parkway Blvd
Yukon, OK 73099
(Reno & Mustang Rd)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brandon Bowen 
Rating:
5.0

Customer did not leave a comment.

Michael Hyers 
Rating:
5.0

Customer did not leave a comment.

Robert Marc DeArcos 
Rating:
5.0

Everything was great & easy to get in & out! Didn’t have to wait a long time to get going! Was please, with great & pleasant service! We will use you again! Thank you!

Shirley Brown 
Rating:
5.0

Customer did not leave a comment.

LUKE SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

Douglas Pfluger 
Rating:
3.0

I was told by the lady when I picked up the trailer that as long as I had it ba k before they closed I wouldn’t be charged an extra day. She never told me that I had to take it back before 9:30 am.

JEFFERY SPRAGUE 
Rating:
1.0

Wouldn't recommend using this business to anyone. Told them I wanted to drop if off at a different location, didn't seem to be an issue, said I would be in town. Told them its fine, I was picking up in Yukon to drop off in Edmond. Paid and tried to take delivery or the trailer but wasn't able to due to lights not working. Understandable but didn't need the condescending jab asking if I just found that out in the last minute and giving me a stupid look. Brought back another vehicle and did what I needed to do. Tried to drop it off at another location and was told I couldn't. Had to take it back to original location. Then told me that is what I signed up for but yet, wasn't on the same page. Waste of my time and rude customer service.

Martin Wiley 
Rating:
5.0

Customer did not leave a comment.

Mildred "Millie" Pineiro  |  Overall Experience 
Rating:
4.0

Very helpful man

Mindi Blanchard 
Rating:
4.0

Customer did not leave a comment.

cheryl roberts 
Rating:
5.0

Worry Free, Professional, Knowledgeable, and very Customer friendly!

Richard Desilets 
Rating:
5.0

Customer did not leave a comment.

Zachary Erwin 
Rating:
4.0

Customer did not leave a comment.

Christopher Moore 
Rating:
5.0

Customer did not leave a comment.

Michelett Rizzo 
Rating:
5.0

Customer did not leave a comment.

LEE HODGES 
Rating:
5.0

Very helpful and had what I needed

RUSSEL SCHROTENBOER 
Rating:
1.0

The customer service of the man at the facility was horrible. I came in at about 3:49-3:50 for a 3:45 pickup time. After a couple of minutes standing behind the customer at the counter, the man asked if I was Jeff, and I said yes. He bluntly says, “your reservation has been transferred to an online check-in since you were late.” I was a little curious, given it was only 3:52 even when he told me, but I pulled out my phone and began to go online to start the process. He then proceeds to respond to the other customer’s question about what his hurry was, and he starts complaining about UHaul customers always coming in late and keeping him from being able to handle other things before he leaves for the day, and that UHaul isn’t their main business, and people being late means he can’t finish up his other things in time to get to the bank before they close. I then told him that I really didn’t appreciate him brushing me off as a customer over 4 or 5 minutes and then proceeding to talk about how UHaul wasn’t his main business and how UHaul customers are such an annoyance to him as his business with me standing right there. He got very upset and told me how entitled people like me are, then told me I needed to get out of his office because they were closing. Outrageous customer service approach from a person representing UHaul. Clearly not a person who cares about the image of UHaul.

Jeffrey Mitchell 
Rating:
5.0

They should park there inventory closer to the office. Us elderly folks had to walk quite a way to get the truck

Salvatore DeSalvatore 
Rating:
2.0

Customer did not leave a comment.

Abigail Ritt 
Rating:
5.0

The people working the day of my pickup and return were so friendly and helpful. I will definitely be back in the future.

Matthew Downing 
Rating:
4.0

Would have preferred to have full tank at rental time instead of half tank and then refill right before bringing back

John Dengler 
Rating:
5.0

Customer did not leave a comment.

Andrew Zook 
Rating:
3.0

There should be more allowable miles and when getting an extension on the turn in time, the time should be prorated. I turned in a truck, after getting an extension approval, 5 to 5.5 hours past the original turn in time and was charged for a full day's rental. I don't feel that I should have been charged because I did get prior approval. This policy should be looked at!!

Richard Young 
Rating:
5.0

Customer did not leave a comment.

Randall Johnson 
Rating:
5.0

Customer did not leave a comment.

Scott Gordon 
Rating:
5.0

only had problem with the app for Android. With the offices assistance I was able to use the regular site to successfully check out and return the rental.

Todd West 
Rating:
5.0

Customer did not leave a comment.

Allan Guthrie 
Rating:
5.0

Bery professional and friendly..

John Callegari 
Rating:
5.0

Customer did not leave a comment.

Norman Movitz 
Rating:
5.0

Customer did not leave a comment.

Caitlyn Brown 
Rating:
5.0

Customer did not leave a comment.

John Callegari 
Rating:
5.0

Such great customer service! Highly recommend this place!

Sareena Palacio 
Rating:
5.0

Customer did not leave a comment.

Tyler Ervin 
Rating:
5.0

I always rent equipment from this location only they treat me well very friendly and helpful

jack despain 
Rating:
5.0

I have used them a few times and I have always received quality service. This location has always been stocked with moving materials when I've needed them.

Maurice Williams 
Rating:
4.0

Customer did not leave a comment.

Janelle Pinney 
Rating:
5.0

The unit I rented leaked so several of my clothes boxes were damaged. Just sharing so that it can be repaired to prevent another person experiencing this. Otherwise, great!

Ixzchel Salgado 
Rating:
5.0

The process was easy and quick. The staff, especially Tammy, was very friendly and helpful.

Megan Jones 
Rating:
4.0

Customer did not leave a comment.

John McAlister 
Rating:
5.0

Great customer service would recommend!

Michael Wilson 
Rating:
5.0

Customer did not leave a comment.

Jaime Reyes 
Rating:
5.0

Customer did not leave a comment.

WILLIAM RIDLEY 
Rating:
5.0

Customer did not leave a comment.

Amanda Mayer 
Rating:
5.0

Customer did not leave a comment.

Cynthia Seikel 
Rating:
5.0

Easy process, equipment in excellent condition.

Tom Barton 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA GIESBRECHT 
Rating:
5.0

VERY friendly people! It was a pleasure doing business with them!

Zaida Hinton 
Rating:
5.0

Customer did not leave a comment.

KARENA MARS 
Rating:
5.0

I would absolutely use this place for all my moving and storage needs. Chip is amazing at his job and is very professional.

KARENA MARS 
Rating:
5.0

The older gentleman that works at this location was so awesome and very kind! Everything was quick and easy! I wish I would’ve gotten his name!

Presley Hayes 
Rating:
5.0

The people that run the store were great! Give them a RAISE !!!!

Mat Matson 
Rating:
4.0

Customer did not leave a comment.

Randy Dehn 
Rating:
5.0

Very secure and staff super helpful! Best storage area by far!

MARGARET KATHRYN MENDENHALL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacey Hickman 
Rating:
5.0

Customer did not leave a comment.

Keith Hall 
Rating:
5.0

Customer did not leave a comment.

Jarad Mcatee 
Rating:
5.0

The couple who run this location are always so helpful and friendly.

Jennifer Nichols 
Rating:
5.0

Customer did not leave a comment.

MELVIN FREESE 
Rating:
5.0

Easy to deal with. Great staff and A plus service

Jason Stille 
Rating:
5.0

Excellent

Mat Matson 
Rating:
5.0

Everyone was extremely helpful and very kind. They made sure that I had everything I needed to have a safe and successful move.

Jade Nance 
Rating:
4.0

Customer did not leave a comment.

James Casselman 
Rating:
5.0

Customer did not leave a comment.

PAUL STAGER 
Rating:
5.0

The folks who manage this uhaul office are splendid folks. Very professional, polite and helpful. Whish everyone ran their business this way. Top notch !

Mickey Phillips 
Rating:
5.0

Excellent service

DAVID ABBOTT 
Rating:
5.0

Customer did not leave a comment.

Samantha Cisneros 
Rating:
5.0

Great service and felt our items were secure.

Jerry Kral  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle Hastings 
Rating:
5.0

Absolutely wonderful location! Friendly service and well worth coming back to!!

Jennifer Bell 
Rating:
5.0

Always the best.

Cynthia Seikel 
Rating:
4.0

Easy drop off. No hidden costs

benjamin Grant 
Rating:
5.0

I like your drop off check in, simple and easy!

charles kane 
Rating:
5.0

Nothing was in and out in a quick minute. When I came back to drop off rental equipment it was unloaded in a quick manor. The gentleman at the office was friendly and good at what he was doing. Will use that location again.

Michael Hudson 
Rating:
4.0

Very friendly and helpful

Janelle Pinney 
Rating:
5.0

Customer did not leave a comment.

Kristopher Barro PIE FIVE 
Rating:
5.0

What a great experience I had renting a U-Haul trailer from this location. This place is ran like a well oiled machine, from the amazing lady checking me in to the knowledgeable gentleman that hooked the trailer to my truck. Five stars is not enough ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

James Maley 
Rating:
4.0

great

Bradford Bynum 
Rating:
4.0

Customer did not leave a comment.

Ronald Abernathy 
Rating:
5.0

Customer did not leave a comment.

Raymond Smith 
Rating:
5.0

Nothing just had a good experience needed it right away and they made it happen.

Andres Flores 
Rating:
5.0

Great customer service.

Corey Pitts 
Rating:
5.0

Customer did not leave a comment.

jack whitman 
Rating:
5.0

Customer did not leave a comment.

Joella Martinez 
Rating:
5.0

Kip is always helpful. I have rented from this location for years and will continue to do so if I ever have a need.

Bridget Smith 
Rating:
5.0

Chip is awesome Very helpful evertime I've rented a trailer Don't change a thing

VAUGHN TOLF 
Rating:
5.0

The Owner who checked me in was courteous, friendly. Great experience.

Mark Karaskiewicz 
Rating:
5.0

Return signs were a little misleading due to a few drop offs ahead of mine but no big deal

Kevin Crane 
Rating:
5.0

Had a lot of trouble with the 24/7 check out. Ended up not using it and had a representative at the location help us out. They were wonderful!

Tamera Lott 
Rating:
5.0

Customer did not leave a comment.

Samuel Groce 
Rating:
5.0

Very nice folks. Very professional.

Brett Brown 
Rating:
5.0

Customer did not leave a comment.

Trevor Gardner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cyntya Weaver 
Rating:
5.0

Get people to work with

James Green 
Rating:
5.0

Customer did not leave a comment.

Matthew Stoumbaugh 
Rating:
5.0

Very clean and tidy. Will work perfect. Thanks

ADAM UNSELL  |  Reservation 
Rating:
4.0

I dropped it off after hours everything went smoothly.

Dereck smith 
Rating:
3.0

Confusing dropoff instructions. Nothing to do with location itself as we dropped off after jours

Ciaran jordan 
Rating:
5.0

Very friendly was helpful and waved a mileage fee that was caused by me having to pickup across town.

Samuel Groce 
Rating:
5.0

Customer did not leave a comment.

Huntor Wigington 
Rating:
5.0

Customer did not leave a comment.

Gary Layman 
Rating:
5.0

Only location I rent from

Jarrod Taylor 
Rating:
5.0

Customer did not leave a comment.

Taylor Burrows 
Rating:
4.0

UHAUL should not have THREE BROTHERS MOVING out of Ft. Worth Texas listed on their site.

Don Vogel 
Rating:
5.0

I have rented from this location multiple times and have always had great experiences! Keep being great!

Daniel Crites 
Rating:
2.0

My unit had rats in it when I collected my stuff. I'm very upset full of rat turds and there were bad rats inside very unsatisfied.. had to throw stuff away

Luradean Tribbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chuck Lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Pinkston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE OR CAROL MURDOCH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra Helton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacque Dearinger and or Jody McClintock  |  Overall Experience 
Rating:
5.0

Great facility and staff, very secure never had worries about my belongings being stolen. Staff was helpful and polite. Will return if ever needed

CHRISTOPHER KONDOS  |  Overall Experience 
Rating:
5.0

Watch out for their highly trained attack cat. LOL I moved out of my unit when I realized I have not been to the unit in over a year and forgot what I had in there, then realized, I had paid more in that year than what the stuff was worth. Management did a great job.

Jerome Reyes  |  Overall Experience 
Rating:
5.0

We had a place at this facility for over six years. We were always confident that our items were in a secure, well managed storage business.

LINDA AND OR CHARLES PRENTICE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

John Settle  |  Overall Experience 
Rating:
5.0

The staff here is amazing!! Chip and his daughter are super kind, and you feel at ease storing your belongings at this location.

Angela Deal  |  Overall Experience 
Rating:
5.0

Very friendly staff. Fast and convenient.

Richelle Klingenburg  |  Reservation 
Rating:
5.0

Great choice for storage! The staff is always so kind and helpful.

Esteban Pelliccia and or Valarie Tillman  |  Overall Experience 
Rating:
5.0

The staff are very friendly and were incredibly helpful with anything that was needed when we moved in and moved out. I would definitely recommend this location to anyone looking for a storage unit for their personal items from home.

Kurt Michaelson  |  Overall Experience 
Rating:
5.0

They were very helpful at rental time and time of finalizing the rental.

Cindy Stanley  |  Overall Experience 
Rating:
5.0

Always friendly, courteous and helpful

DONAL OR BELINDA DOMM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benton Shriver  |  Overall Experience 
Rating:
5.0

Chip is the best he’s very knowledgeable about not only the Uhaul equipment he has but also his units he has on property. He is the nicest guy when it comes to helping with with any rental needs would recommend this place 10x over. Thank you again.

Calib Crist  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Giana Costantino  |  Overall Experience 
Rating:
5.0

Great facilities great staff

Luis Romero  |  Overall Experience 
Rating:
5.0

Westpointe Self Storage is the best place to store if you live in the Mustang/Yukon area. The storage buildings are always clean and I never have to worry about the safety of my things. The staff, Chip, Sara and Tammy are amazing folks to work with. They provide service with such a friendly, courteous and professional demeanor every single time…even when it is very busy! Such a wonderful family that truly cares and helps answers every customer’s questions/needs. Thank you (Chip, Sara and Tammy) for making my storage time there a pleasant and safe one! Take care and continue to get better, Chip!! ~ Brittany

Brittany Nguyen  |  Overall Experience 
Rating:
5.0

This facility is excellent. Chip is adamant about keeping everything at this site clean and secure. He is a superb manager. The only reason we moved out is because we sold all our properties in the area and no longer needed a warehouse, Thanks for all you do.

JAMES JOHNSON  |  Overall Experience 
Rating:
5.0

I am a returning customer. I believe I've had 3 units in the past few years. Chip and Sara are AMAZING!! So helpful! I've never had any issues with them or the facility. I will be back, i'm sure :)

Jennifer Boettger  |  Overall Experience 
Rating:
5.0

This place is by far the absolute best rental/storage center I have ever encountered. I am so thankful for these people, making my move less stressful with their helpfulness and professionalism. I had a storage unit here too and they were great. I highly recommend them. Clean, safe, easy access, extremely friendly, I could go on and on. The storage unit cost was better than any other in town. I can’t thank them enough for their help in my making my uhaul rentals easy and stress free.

Scott kennis  |  Overall Experience 
Rating:
5.0

I was very pleased with the decision of moving my belongings to Westpoint Storage. From the moment we went to look and meet the people. Chip, you and your team are fantastic and so friendly, treating us as family and taking care of our belongings. Not once did I worry about the Storage because you were on top of it even if the storms came through I could always expect a email. Thanks so much for the friendliness, chattering with us, and always being there. If ever I should need Storage again, it will be there!! Thanks again, Rocky and Yvette

YVETTE OR ROCKY CRUSHA  |  Overall Experience 
Rating:
5.0

Chip and his daughters have been lovely with helping facilitate this transition in my life.

christopher hunter  |  Overall Experience 
Rating:
5.0

We have rented a few storages and Uhauls from them over the past 5 years - always been easy, fast and affordable! The staff is always helpful and friendly. I usually find myself sitting in the office an extra 5-10 minutes just to chat with them! This is our go to for storage and Uhauls!!

Janya Pegram  |  Overall Experience 
Rating:
5.0

This place is amazing great customer service. They are here for you which I love

Jessica Salinas  |  Overall Experience 
Rating:
5.0

Easy access, convenient 24/7 access

Anthony Daniels  |  Overall Experience 
Rating:
5.0

Chip is awesome…He makes a point to ensure all expectations are met. Never had less than a pleasant experience. Also, my unit never got broken into. Take the easy W and go here if you’re needing a unit. The location of the facility is ideal too.

Ryan McPhail  |  Overall Experience 
Rating:
5.0

Thank you SO much! You were great and if we ever need a storage again, you will be the one we go with.

Diane Gouge  |  Overall Experience 
Rating:
5.0

Wonderful staff-very helpful-well pleased.

GARY ANDOR JUDY MILLER  |  Overall Experience 
Rating:
5.0

BEST storage we have ever used, from all aspects of the process! Thanks for all your help over the years!!

JONATHAN ALLEN  |  Overall Experience 
Rating:
5.0

Great customer service and nice employees

Kyler Hawk  |  Overall Experience 
Rating:
5.0

Chip is awesome sauce!!!! Best customer service ever!!!! Always professional, friendly and caring! He runs a tight ship. Great storage experience. His daughter was kind as well. I always felt that myself and my belongings were safe.

Amy Slocum  |  Overall Experience 
Rating:
5.0

I do a lot of storage and this is the best yet for Chip an Sara do all they can do to help u in all ur needs —- highly recommend these people and this facility

Glen Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronnie Hannah  |  Overall Experience 
Rating:
5.0

A+ location. I'm sure I will work with these wonderful folks again. They set the bar very high for their competion.

Roberta Lopez  |  Overall Experience 
Rating:
5.0

Love to store my stuff here at westpointe self storage. I know it will be safe

Karena Mars  |  Overall Experience 
Rating:
5.0

Great services.

MARIA SOTO CASTILLO  |  Overall Experience 
Rating:
5.0

The people were so very nice and helpful during a really stressful time. If I ever need storage or moving equipment in the future they will be my first call.

Sabrina Amaral  |  Overall Experience 
Rating:
5.0

The staff at this facility is incredible! Chip has become like family to me. Thank you all so much.

Shay Jones  |  Overall Experience 
Rating:
5.0

Everything was great. They were always great every time I needed something. I highly recommend them.

BRITTNEY DEBNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OWEN AND OR CAROL THOMAS  |  Overall Experience 
Rating:
5.0

Always excellent service have used them multiple moves as well as storage!

KELLI ANDERSON  |  Overall Experience 
Rating:
5.0

Great service!

Amy Slocum  |  Reservation 
Rating:
5.0

Always awesome! Nice friendly staff!

Amy Slocum  |  Reservation 
Rating:
5.0

I had a great experience! Thanks

Donna Donaldson  |  Reservation 
Rating:
5.0

Everything was excellent. I will use this facility in the future.

KATHRYN PICKLE  |  Overall Experience 
Rating:
5.0

Chip was great. He made the experience awesome. Very helpful when it was time to leave. He helped me make sure the u-haul car trailer was hooked up correctly. Thanks Chip.

MICHAEL AND OR JENNIFER BLANKENSHIP  |  Overall Experience 
Rating:
5.0

Chip was great to work with!

TIMOTHY AUSTIN  |  Overall Experience 
Rating:
5.0

The facility was outstanding

LARRY KETCHAM  |  Overall Experience 
Rating:
4.0

Very helpful

Privacy Request  |  First Impressions 
Rating:
3.0

i didnt need the unit afterall and i didnt see a cancellation option

Privacy Request  |  First Impressions 
Rating:
4.0

Stuff is very friendly and helpful!

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and polite. No hidden charges like other storage companies.

Privacy Request  |  First Impressions 
Rating:
5.0

The person who checked me inowner I believe was very friendly and explained the policies of the facility in detail.

Privacy Request  |  First Impressions 
Rating:
4.0

Was a bit surprised that a $20 fee was charged at the facility to process the unit and paperwork. Otherwise, the facility was great.

Privacy Request  |  First Impressions 
Rating:
4.0

Great customer service!!!

Privacy Request  |  First Impressions 
Rating:
5.0

Chip went out of his way to make sure everything was correct and in place regarding my storage room.

Privacy Request  |  First Impressions 
Rating:
5.0

Very well kept and feels very secure.

Privacy Request  |  First Impressions 
Rating:
5.0

Extremely nice staff and clean location.

Privacy Request  |  First Impressions 
Rating:
5.0

Chip is very friendly and helpful, I truly appreciate all of his efforts. He was even there for us after hours!

Privacy Request  |  First Impressions 
Rating:
5.0

Best customer carrier I`ve ever received from a self storage facility.

Privacy Request  |  First Impressions 
Rating:
5.0

Very great! We originally reserved for Saturday but Chip was kind enough to accommodate my husband and move it up to Friday! Helped us a lot!

Privacy Request  |  First Impressions 
Rating:
5.0

This facility is top notch. The manager/owner is wonderful. This is my go to for all my storage and moving needs.

Privacy Request  |  First Impressions 
Rating:
5.0

The manager of this facility was incredibly nice and went above and beyond to help when uhauls website was misleading.

Privacy Request  |  First Impressions 
Rating:
5.0

Chip was very helpful and friendly.

Privacy Request  |  First Impressions 
Rating:
5.0

Very helpful and very friendly staff. Facility is very well maintained. They swept out my storage unit right before I moved in to ensure it was clean.

Privacy Request  |  First Impressions 
Rating:
5.0

Went above and beyond to get us settled. They stayed late for us to unload and check in our truck.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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