Customer Reviews for Westmount Motel
(U-Haul Neighborhood Dealer)

413 reviews

585076 Beachville Rd   Woodstock, ON N4S7V6

(519) 421-3703

Office Hours

  • Mon-Sun: 8 am–9 pm
Special Operating Hours
  • 7/9/2024: Closed
  • 7/10/2024: Closed
  • 7/11/2024: Closed
  • 7/12/2024: Closed
  • 7/13/2024: Closed
  • 7/14/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(519) 421-3703

585076 Beachville Rd
Woodstock, ON N4S7V6

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–9 pm
Special Operating Hours
  • 7/9/2024: Closed
  • 7/10/2024: Closed
  • 7/11/2024: Closed
  • 7/12/2024: Closed
  • 7/13/2024: Closed
  • 7/14/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Clean vehilce

Marcus H. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

owner threatened to call police after giving me keys to another unit after i already committed to returning them.

michelle L. 
Rating:
5.0

Did everything online. Showed up, picked up key. Dropped off key. Allowed me to park my personal vehicle while out with rental. Easy.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Sagar P. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
3.0

Customer did not leave a comment.

Jay T. 
Rating:
3.0

Nothing, simple easy drop-off location. Parked the truck and handed keys to a staff member at the motel office window.

mathew S. 
Rating:
5.0

Went smooth

Mike R. 
Rating:
5.0

Customer did not leave a comment.

Louis E. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
2.0

Key was extremely hard to put in ignition and I could not remove it for fear of breaking it off!. Box was only half-assed Swept out!

timothy W. 
Rating:
5.0

Convenient, friendly service

christine T. 
Rating:
1.0

Absolutely horrible experience - doesn't speak English we'll, the truck driver side headlight was out. The battery died and they frauded me

Kira D. 
Rating:
2.0

Location was good, wait time was minimal and truck did what it had too, very disappointed in regards to blanket rental, added it to the order via call and online. I even spoke with someone prior to pickup if blankets were available as per order. I felt with all my follow ups I was set for success and an easy move. When I went to pickup I was Informed they didn't have blankets but another location would. I called all Woodstock locations and wasted 30 mins, no location had them. I had to drive to Canadian tire and spend $180 on blankets just to complete the move. These locations should have the items needed, otherwise they shouldn't be an option or at least tell the person so we can make other plans.

eric S. 
Rating:
5.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Chelsey M. 
Rating:
1.0

Mother fucker over charged me I filled the tank and I made a 300$ deposit only had the truck for less then five hours and I only recieved 90 dollars back

cole B. 
Rating:
5.0

See above comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

stethanie S. 
Rating:
5.0

Other than the wait for slow web connections, this was by far the best ‘U-Haul' experience I have had (spanning nearly two decades as a trailer customer) The quantity of equipment at this small satellite location was very impressive. The service and friendly manner are not found elsewhere. Hats off to Westmount Motel - well done, and I'll be back next time I need a rental!

Jason H. 
Rating:
3.0

Customer did not leave a comment.

Chad C. 
Rating:
3.0

Left turn signal light not working on trailer

Justin O. 
Rating:
3.0

Customer did not leave a comment.

MARIE B. 
Rating:
4.0

Gentlemen was very friendly and efficient. Wonderful experience!

Sophia G. 
Rating:
1.0

I rented a truck and got a cargo ban which ruined my entire move and made it 3 times harder.very displeased with u haul and will never use again

Josh G. 
Rating:
1.0

Customer did not leave a comment.

Lindsey H. 
Rating:
3.0

I have not received my bill. I do not know what my credit card is being billed.

Kristie S. 
Rating:
3.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

The staff at this location was super friendly and helpful. Any future rentals I need from Uhaul, I plan to goto this location only, because of the amazing staff.

Jeremy L. 
Rating:
3.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

They were very helpful with getting my vehicle position and trailer hitched up. On return they also help backing up the trailer into the spot and unhitching. 5 star service!

Deanna T. 
Rating:
1.0

Staff was difficult to communicate with, did not seem to understand me. Accused me of stealing the dolly I was never provided and said I would be charged for it.

NIKOLAUS O. 
Rating:
4.0

The opening hours and friendly service are good at this location as well as the variety of equipment available.

Daniel C. 
Rating:
4.0

Customer did not leave a comment.

michael T. 
Rating:
1.0

I paid for two furniture dollies and was told they would be at this location. After making arrangements to use the dollies to help me move. I was told there was non and no option or anything offered. Will think twice about renting from uhaul again and for sure never from this location

GRANVILLEA V. 
Rating:
3.0

Trailer is getting older. Was not swept out (dirty) on the inside of the trailer.

Joseph-Guy B. 
Rating:
5.0

No applicable

JOE S. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
5.0

Great service

Kathy P. 
Rating:
3.0

Customer did not leave a comment.

Andrea P. 
Rating:
5.0

Customer did not leave a comment.

sidney H. 
Rating:
1.0

Advertise correctly. $19.95/hour is not correct. I paid $119.00 for two hours without insurance. Complete rip off.

Margaret W. 
Rating:
4.0

Customer did not leave a comment.

adam P. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

He tried to switch the credit cards but couldn't do it.

Benjamin A. 
Rating:
2.0

Customer did not leave a comment.

Joseph P. 
Rating:
3.0

Nothing really. Everything went as smooth as I had hoped. This is my second time renting from this location in the past year. I would have not gone back had it gone poorly on the first rental.

Randy S. 
Rating:
5.0

Great customer service.

Vasco D. 
Rating:
5.0

Customer did not leave a comment.

carly B. 
Rating:
5.0

Very friendly and helpful I would use this location again.

Karga M. 
Rating:
1.0

Clean all vehicles after use . My daughter had an allergic reaction due to pet dander .

PHILIP D. 
Rating:
4.0

Customer did not leave a comment.

Derek T. 
Rating:
3.0

The trailer is heavy and without a Jack stand it not reasonable to get customers to try and lift it. It is heavy, greasy and unsafe. Needed to ask another customer to help attach to vehicle. It makes no sense to me why that would be the case.

Todd R. 
Rating:
2.0

Help hitch up the trailer would be nice especially since it's parked on a hill.. and this location doesn't take debit cards? Cash or credit card..makes no sense to me

Doug K. 
Rating:
3.0

I was charged a coverage fee of 15$ that I did not want .

Carol R. 
Rating:
1.0

They showed $19 for uhaul 9' van when I booked it online and deducted $55 for all the services and charges for just one and a half hour. Then they actually deducted $60 from my account and didn't mention the deduction of $5 anywhere🙄.

Sukhvir K. 
Rating:
1.0

agent refused to rent me a truck but eventually found my reservation Worst Part I had to drive 30 minutes to a different location to get a truck !!

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Nathan V. 
Rating:
2.0

When you take the equipment back 3 hrs after the do time don't know why you have to pay for a extra day rental when the place I was renting from was closing up for the night so the trailer was there all night.

John M. 
Rating:
3.0

Customer did not leave a comment.

eve D. 
Rating:
3.0

Customer did not leave a comment.

Edward K. 
Rating:
2.0

The lights on the trailer stopped working on the trip from Woodstock ont to Nova Scotia. The gentlemen where we got the trailer wiggled around the top left signal because it wasn't working to make it work we lost the back lights on the trailer in Toronto and all the way home. Had to spend extra night on the road due to no lights pulling over early and later start times.

diane R. 
Rating:
3.0

I think everything went well

opal L. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
1.0

Customer did not leave a comment.

Jason E. 
Rating:
1.0

The west mount hotel is not a very good at keeping there trucks up to date also he charged my card before giving me the keys and on top of all that all of the stuff I had in the back was recked, broken, and wet if someone could please give me a call back at 226-759-1449.thank you and have a great day

michael J. 
Rating:
5.0

Customer did not leave a comment.

joe W. 
Rating:
5.0

Friendly and helpful staff showed us how to properly hook up the trailer and safety chains. Very easy to pick up and drop in different location.

lynne R. 
Rating:
2.0

Get the trailers out of the mud and onto some asphalt or hard surface. And not expect the customer to do the hook up of the trailers by themselves only to be inspected once hookup completed and moved out of the mud to the area in front of the office.

Ron N. 
Rating:
5.0

When I book 3 days online next time I expect a 3 day rental I needed the truck for 3 days and was given 30 hours to move a whole house with a smaller u haul truck than booke

Keith R. 
Rating:
5.0

Incredible service! Very happy I rented a moving trailer here.

Kevin A. 
Rating:
5.0

Put a lift/ Jack on the trailer tongue. To assist with lifting when hooking up to ball pin on truck

Hemrajh P. 
Rating:
3.0

Customer did not leave a comment.

SCOTT F. 
Rating:
3.0

Our original pick up location was Southside variety. The business was closed upon arrival at 9:05 am we waited another 15 minutes to no avail. I feel uhaul should scratch them as a pickup/drop off location, as the business owner obviously does not care about uhaul or its customers. The assistance I received from uhaul to find a solution to this unexpected pickle was fabulous. She saved my day. Thank you UHaul!

Marnie M. 
Rating:
5.0

Excellent service. Very little time taken to pick up and drop off van.

Don M. 
Rating:
3.0

Had to stand out in the cold to complete the transaction. Not allowed to enter the office. I suppose it's a covid thing.

Stewart H. 
Rating:
5.0

Customer did not leave a comment.

Lonnie D. 
Rating:
5.0

Was a great experience! Highly recommend Westmount Motel for all your Uhaul needs!!!

Aaron O. 
Rating:
3.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Very attentive here. Help you right away with a smile. Highly recommend this location.

BRIAN S. 
Rating:
3.0

Customer did not leave a comment.

Ryan W. 
Rating:
2.0

Customer did not leave a comment.

steve S. 
Rating:
3.0

Customer did not leave a comment.

Ross M. 
Rating:
3.0

I asked for a specific pick up which was changed after I did my online check in. Then the system did not show my reservation so it took about an hour and a half to figure it all out. Get your shit together.

Victoria L. 
Rating:
4.0

The person at the counter charged me for safe coverage, $45.00. I had requested this be removed prior to arrival via phone call to 800 number. So not the agents fault. Other then that everyone was very helpful.

Carolyn I. 
Rating:
5.0

Owner was very friendly and helpful.

Denise K. 
Rating:
3.0

It was cold waiting outside to give information.

tom N. 
Rating:
5.0

The pickup was easy and the staff were nice. The only thing I would say if to allow photo uploading of the rental return gas / mileage instead of forcing image capture. This is a U-Haul thing, not the pickup location.

Caleb T. 
Rating:
1.0

Person in charge was 15min late for my 1pm pick up. Then proceeded to tell me his internet was slow and this could take awhile. Messed up my reservation and somehow changed my drop off location. An overall terrible experience. The only helpful people I spoke to were a gentleman at the original drop off location in Guelph and then Tia who I contacted at Uhaul's 1-800 number

Ryan O. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

SUKHJEET C. 
Rating:
1.0

No jacks on trailer, and not on block. Had to lift tounge onto hitch by hand. Trailer sounds like it is ready to fall apart when driving. Location is difficult to back a full size truck and trailer in, due to it being in the middle of an old run down motel.

Anthony P. 
Rating:
1.0

This was a horrible experience. I reserved the truck. Was not ready or cleaned when I arrived. The man shoved the contract at me flipped it over for me to sign. I said I wanted to read it. It was not what I had ordered or agreed to. It was to be 59.99 89 cents a km. Again he would not give me the contract said he would send it to me. The final bill was totally wrong. He charged me a 114.00 distance fee. I travelled 40 miles. Insurance I didn't ask for. I will be disputing this charge on my credit card. Very disappointing I have used u-haul many times. First time with such a sketchy character. Tracey Floriancic

tracy F. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

This location needs a lot of attention regarding customer service experience. They don't even open the office door for the transaction, instead, you have to stand outside a speak to them through a sliding half window - extremely inconvenient and difficult to hear the manager speaking. Also, I requested and ordered two sets of moving blankets and was told upon arrival that they didn't have any. Why not? There was more than a week's notice to get the blankets or why not at least tell me in advance so I can make other arrangements? Then upon arrival, I noticed that the charge for the two sets of moving blankets was still on the invoice. The office door was still locked so I had to use the intercom...the manager wouldn't even come to the door. He just spoke to me through the intercom and said he would take care it. When? He didn't even come out to check the mileage on the truck or anything. Just a really poor experience.

Lionel S. 
Rating:
5.0

Business owner was very friendly and helpful. No improvement suggestions necessary.

Steve B. 
Rating:
5.0

Great overall experience!!!

kerry S. 
Rating:
1.0

The Billing was wrong on the invoice. I'm trying to find someone to correct it. The location was no help.

Nik V. 
No reviews have been submitted for this location.

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