Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a good experience with the team at your location and the trailer worked out well.
John G
Rating:
5.0
fast, easy, and helpful
Charles S
Rating:
4.0
Great experience! Step by step instructions were easy to follow. Appreciated 24/7 returns.
cathy b
Rating:
5.0
Customer did not leave a comment.
jerold o
Rating:
5.0
Customer did not leave a comment.
STEPHEN A
Rating:
2.0
I made a reservation for 7am on line.
Couldn’t get the truck til 8am.
Also received the truck with less than a 1/4 tank of gas
Joel R
Rating:
5.0
Customer did not leave a comment.
Lloyd C
Rating:
5.0
Wide selection of vehicles.
Truck was ready upon arrival.
Robert T
Rating:
5.0
Customer did not leave a comment.
Jakob T
Rating:
5.0
Excellent customer service! Very friendly service and made it really easy to rent.
Frank A
Rating:
1.0
More organized and responsible
Ahad N
Rating:
4.0
Customer did not leave a comment.
Ronald N
Rating:
3.0
Would have liked some advice/help on wire connection to keep them from falling down, etc.
Brian B
Rating:
4.0
Customer did not leave a comment.
Gavreel A
Rating:
5.0
Ryan was professional and helpful. My only snag was that your system was down and Ryan could not release our reserved vehicle at the promised time. We had to drive back home and wait for Ryan to call us back when the system was back up, even though we had reserved it and the vehicle was sitting on the lot, ready to go. No complaints with the employee, but wish that your system was not operating when we needed it.
Deborah S
Rating:
4.0
Friendly staff.
Sheena D
Rating:
5.0
Customer did not leave a comment.
Teresa W
Rating:
5.0
Good service
Mario C
Rating:
5.0
Thank you
sharhrokhdanny s
Rating:
5.0
I was charged for two days. I went 40 minutes early because website said to have truck checked before hand. Lest lot about 11:40 & returned close to the same time next day. Paperwork showed when i left but showed agreed return time when, i believe, was truly less than 24 hrs. In the future i will work within
The exact terms of our agreement to avoid any misunderstandings.
Best
Maxwell L
Rating:
5.0
Maybe have popcorn in office
Robert W
Rating:
5.0
Customer did not leave a comment.
Eduardo L
Rating:
5.0
Customer did not leave a comment.
Harry F
Rating:
5.0
Better instructions on where to park. Dropped vehicle off before closing time but no one was there to check me out.
KAREN S
Rating:
5.0
Great staff. Opened on time, helpful, and knowledgeable.
Michael W
Rating:
5.0
I only rent from this uhaul location.
They are great.
David M
Rating:
5.0
Shane, was wonderful!
ruth s
Rating:
5.0
Nothing to improve, I appreciate everything, thank you!
Joe H
Rating:
3.0
Customer did not leave a comment.
Jennifer A
Rating:
5.0
Service was great rental was clean
Miguel C
Rating:
5.0
There's not much room for improvement at this branch. However, you might want to have your website direct customers to the closest U-Haul location to them when they ask. When I went to U-Haul's website initially, it directed me to a branch 15 miles away that cost me an extra day's rent because I couldn't get back from a trip in time to get there before they closed. The extra distance was just rude.
Steven B
Rating:
5.0
Customer did not leave a comment.
jerold o
Rating:
5.0
No improvements needed, Great Customer Service and seamless transaction!
Eric C
Rating:
3.0
Customer did not leave a comment.
Sheryl M
Rating:
5.0
Staff was very helpful and friendly
Gregory L
Rating:
3.0
Customer did not leave a comment.
William M
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
4.0
This U-Haul operation has a bit of everything so one can find what he needs here. Congenial people working the reception area. The location is hard to find. It’s also spread over what seems to be 20 acres and is congested up front. Hard to find a parking place on arrival. This type of industrial park isn’t well suited for a big U-Haul operation. You have adjusted as well as possible but it’s still a bit of a mess.
Jeane C
Rating:
5.0
Overall excellent! Good resources handy and excellent loaner moving equipment- dollys etc.
Ron K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert B
Rating:
5.0
Customer did not leave a comment.
Thomas T
Rating:
3.0
Customer did not leave a comment.
Robert H
Rating:
2.0
Reservation was made online to pick up the vehicle in Santa Paula-
- 2 days after reservation, we were notified that it would not be available there and that we would have to pick it up in Thousand Oaks (took time of 2 people and gas money).
- They did allow us to pick up the truck on Friday rather than the Saturday reservation at no additional charge, but that too had it's own logistical challenges
- We returned the truck a day early at the destination location, but did not receive any credit back
- We returned the truck at the destination location with more fuel than we picked it up with and did not receive any credit back.
Bertha E
Rating:
4.0
Nice selection of vehicles to choose from. Friendly staff. Able to secure a van on the same day I needed it.
Carol M
Rating:
5.0
Customer did not leave a comment.
Michael E
Rating:
4.0
Can't improve when it's good business. ÷]
Giovanna R
Rating:
5.0
Customer did not leave a comment.
RoxAnn L
Rating:
5.0
Thank you for your business
mikhail s
Rating:
4.0
Thanks
Donald D
Rating:
4.0
There was only one employee working and he stated that there were usually two. It was a busy Saturday morning and prior to when we arrived the server had gone down so we had a bit of a wait. He did process customers thru pretty quickly.
ERIC A
Rating:
1.0
1. My reservation was made online for 8:00 am on 2/18/2024. The office was not opened until 8:12 am.
2. I had ordered a utility dolly. It was not available. I was provided with an appliance dolly at no charge.
3. The gas tank was EMPTY. A Warning Message stated "0 MILES LEFT UNTIL TANK IS EMPTY". I was told the tank was half full and to return in that way.
4. Water had leaked into the attic space.
5. I was NOT credited for the 42 miles of gasoline that I was remaining in the tank, and was charged for 100 miles as stated on my reservation instead of the actual distance of 96 miles.
6. I will not be using this location again.
Grant G
Rating:
5.0
Customer did not leave a comment.
Jeronimo G
Rating:
4.0
Customer did not leave a comment.
Teresa W
Rating:
5.0
professional & help staff. over all a great experience
Candido T
Rating:
5.0
Customer did not leave a comment.
terri J
Rating:
5.0
Customer did not leave a comment.
Vitaliy G
Rating:
3.0
Everything was good but I reserved at Astor cal Newbury park and without any communication my reservation has been transferred to Lawrence location.
SHRAVAN P
Rating:
4.0
Customer did not leave a comment.
Robert C
Rating:
4.0
I was pleasantly surprised with the service after reading reviews less favorable, staff was great, speedy process and no complaints.
robert a
Rating:
5.0
Customer did not leave a comment.
Neal G
Rating:
5.0
Customer did not leave a comment.
Gregg R
Rating:
5.0
The brakes on the truck sucked. Definitely felt like every stop was later than I expected
Christian P
Rating:
5.0
None
Marty U
Rating:
4.0
Customer did not leave a comment.
Terrence T
Rating:
5.0
Customer did not leave a comment.
Hugo C
Rating:
5.0
Customer did not leave a comment.
Maria M
Rating:
5.0
Excellent customer service!!!
KAREN S
|
Overall Experience
Rating:
5.0
Thank you everything was wonderful!
Joe H
Rating:
4.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
Janet T
Rating:
4.0
Some issues with the brake line and the wheels of the truck
DONALD A
Rating:
5.0
Kind & helpful
Tracey W
Rating:
5.0
Excellent service on both ends of our move! Would highly recommend!
Tiffany O
Rating:
5.0
Service was amazing, you're the best
Carla G
Rating:
3.0
Operator on phone Los quoted me cost of mileage.
When I arrived to get truck they simply gave me keys, did not confirm or go over any details.
Price per mile was three times what I was told…point is the bill was way more than I had calculated based on my phone call with U-Haul.
The in store person did not go over details…then when I called location after to question he basically told me it was my fault, offered no help, then finally gave me a # to call
Richard D
Rating:
4.0
Customer did not leave a comment.
Edwin P
Rating:
5.0
Customer did not leave a comment.
Alexander H
Rating:
5.0
Customer did not leave a comment.
Jay P
Rating:
5.0
I would highly recommend this facility call my automatic
Doug H
Rating:
4.0
Great service even in the rain!
Jerry A
Rating:
5.0
Jennifer did such a good job with help me organizing this move I felt the stress evaporate. She deserves a promotion.
Joseph W
Rating:
5.0
It was easy.
Bruce M
Rating:
5.0
Customer did not leave a comment.
rich h
Rating:
5.0
James was so helpful, especially in assuring me I could get the truck that I needed on the date that I needed it. Really helped make a stressful situation much less so. Thank you James!
Jill H
Rating:
5.0
Customer did not leave a comment.
Tracy V
Rating:
5.0
Customer did not leave a comment.
Silvana D
Rating:
5.0
This location was great but the vacuum store I orignally picked was a train wreck. No one knew what was going on - my truck was double booked so I had to go to anotehr location - cost me 2 hours of time - total shit show!
David C
Rating:
5.0
The staff was very helpful. The place is clean. Highly recommended!
Tracy V
|
Overall Experience
Rating:
1.0
Make sure there is gasoline in the rental before you rent it. I ran out of gas before I could get to a gas station causing me added mover cost and time. They asked me to put $25 in gas in the truck and I would be reimbursed, but of course I wasn’t.
VINCENT C
Rating:
3.0
Super friendly and helpful!
Pamela P
Rating:
5.0
Customer did not leave a comment.
Liep T
Rating:
5.0
Great everything.
Paul B
Rating:
5.0
Customer did not leave a comment.
Dennis L
Rating:
5.0
Customer did not leave a comment.
Charles R
Rating:
5.0
Customer did not leave a comment.
molly b
Rating:
5.0
Great service, lady on ordering was Excellent
LEONARD F
Rating:
5.0
Same as the pick up location.
Howard J
Rating:
5.0
Customer did not leave a comment.
Lawrence S
Rating:
5.0
Customer did not leave a comment.
Joe C
Rating:
1.0
Alignment was off in the car, workers weren’t friendly, worker stated their was more miles on the car than there was, over charged for gas
Tanya M
Rating:
4.0
Customer did not leave a comment.
Shaio-Wen W
Rating:
5.0
Customer did not leave a comment.
Todd D
Rating:
1.0
The Lawrence Ave location is dirty, disorganized and dark. All of their lights were off. The TV gave me no paperwork, asked for no signatures, and hooked up the trailer SO low, it dragged and bottomed out our entry trip.
Who approved this office location?
It’s a disgrace compared to the LA Ave, Simi location that I requested. It was embarrassing to have such a poorly attached trailer.
TIMOTHY C
Rating:
5.0
It could not have been easier to obtain a unit, access the unit, and move out of the unit. Everyone in the office was friendly and helpful. I have done business with the company before, and will continue to do so whenever I have need of storage in the area. A+
Zach P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RACHAEL W
|
Reservation
Rating:
5.0
Excellent customer service
Stacy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy J
|
Overall Experience
Rating:
5.0
Our unit was infested with rat poop and they refused to call the other unties to notify them or us that there was an issue and failed to rectify the situation or compensate us for damages
They keep their storage units so dark and don’t have any pest control. They need to be held accountable for the damages done to my belongings.
The person we spoke to was very rude and condescending and has still failed to get us the information needed to submit a proper claim.
Cody C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CONRAD N
|
Overall Experience
Rating:
5.0
This place is awesome. The team is INCREDIBLY nice and super helpful.
Kristen W
|
Overall Experience
Rating:
5.0
The staff was always helpful. Great crew over there.
Will definitely recommend to friends.
john F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carles S
|
Overall Experience
Rating:
5.0
Love this place just wish had other options to be open other hours as well.
Tai z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bob K
|
Overall Experience
Rating:
5.0
great place to rent a storage unit or a moving truck or van ,great staff .i would rent from them again
Patty S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vincent I
|
Overall Experience
Rating:
5.0
James and his crew were super helpful and always took care of our needs.
He would call us in advance for scheduling and went out of his way to help us find the right truck when moving out.
Best service and very friendly staff.
Walter S
|
Overall Experience
Rating:
5.0
Great customer service! Very friendly, knowledgeable, and professional staff available both by phone and in person.
MARGUERITE S
|
Overall Experience
Rating:
5.0
Everything was great. Everyone working there was wonderful. Thank you for a great experience.
April E
|
Overall Experience
Rating:
1.0
Facility is very dirty! Customer service is poor as well.
Doua L
|
Reservation
Rating:
5.0
Both Shane and John did an excellent job accomodating our needs. I`m very satisfied with the entire process..
Ursula H
|
Reservation
Rating:
5.0
The employee Shane was an excellent help, unfortunately U-Haoul had made a mistake by booking us a storage at that facility, but Shane was quick to help us find a solution.
Kevin T
|
Reservation
Rating:
5.0
Spoke to Chris to cancel my reservation he was extremely helpful very professional
Adriana A
|
Reservation
Rating:
1.0
We requested a 5x5x9, that wasn't available at the location. We were given available space. We were denied the year in advance discount, and when asked, Larry denied that was offered on the website.
Bruce D
|
Reservation
Rating:
3.0
This is a nice facility in what I feel is a safe location. However, I feel the person running it could use an assistant. I arrived on a Thursday and he was running himself ragged trying to help all.
Jill C
|
Reservation
Rating:
5.0
Easy, quick move in, clean, helpful
Gina S
|
Reservation
Rating:
5.0
This is the third summer we have used your storage units for our college kids. We have had nothing but positive experiences every time! Thank you for providing such a valuable service.
Marci D
|
Reservation
Rating:
5.0
We received excellent first-time assistance and are very pleased with the facility.
Loring S
|
Reservation
Rating:
5.0
well done, great team & easy access & check out for truck rental, James is quite good
STEPHEN S
|
Reservation
Rating:
5.0
James The Owner was excellent as well as his staff! i would highly recommend using WESTLAKE STORAGE SOLUTIONS,INC. All friendly &Helpful NO Rats or Bugs in my unit very clean&Climate Controlled thanx.
TAMI F
|
Overall Experience
Rating:
5.0
Very nice staff and easy to move-in and convenient location if unit..
katie c
|
Overall Experience
Rating:
5.0
Really appreciated the staff putting in the extra effort to help me out
WILLIAM A
|
Overall Experience
Rating:
5.0
The facility was easy to find and equipment return was a breeze. Storage access was easy and we were able to empty our trailer and truck in under 45 minutes.
Jerilyn M
|
Reservation
Rating:
5.0
Best storage situation I’ve ever had.
kelly c
|
Overall Experience
Rating:
1.0
Very disappointed. The storage unit was not free, it leadme to have no unit large enough for the truck.
Brenda B
|
Reservation
Rating:
1.0
30 minutes away and found out that the facility wasn’t honoring the UHAUL reservatuon (1 month free) and was told I would have to purchase 3 mos time. Still working out the issues caused by this .
Brenda B
|
Reservation
Rating:
5.0
The staff is very friendly and helpful. from storage to trailer drop off, they didnt give us any problem. Thank u0
Benson P
|
Reservation
Rating:
5.0
The move in to our storage unit went exactly as planned. There were no issues.
Craig H
|
Reservation
Rating:
5.0
Great!
AC P
|
Overall Experience
Rating:
4.0
Very nice and helpful. Made a reservation for a unit that was unavailable. Not sure why the system allowed a reservation for a unit that was not available but helpful staff made accommodations.
Privacy R
|
First Impressions
Rating:
4.0
Clean, accessible. James was very helpful.
Privacy R
|
First Impressions
Rating:
1.0
Westlake Storage Solutions did not have a space available for me despite the reservation. I reserved space at another facility instead.
Privacy R
|
First Impressions
Rating:
1.0
I`m really disappointed. They didn`t have the storage I reserved and they didn`t help me, they refused to solve their mistake and now
Privacy R
|
First Impressions
Rating:
2.0
Arrived to find they didn`t have any of the units the size I requested. Still waiting for one to become available. Manager did say he would work with me- only reason not rating it as poor.
Privacy R
|
First Impressions
Rating:
5.0
The storage facility was spotless and the staff was extremely helpful. Would highly recommend!
Privacy R
|
First Impressions
Rating:
5.0
Great customer service!
Privacy R
|
First Impressions
Rating:
4.0
Strangely enough, the unit size listed on the internet was actually not available however the customer service was excellent and got me a great replacement and were just very helpful
Privacy R
|
First Impressions
Rating:
3.0
Was informed they do not provide free month of storage so I decided to use another storage company.
Privacy R
|
First Impressions
Rating:
4.0
Nice facility. Easy to use.
Privacy R
|
First Impressions
Rating:
3.0
Experienced some issues communicating with the office in order to confirm the reservation for the storage unit.
Privacy R
|
First Impressions
Rating:
3.0
The hotel I got from my company was too far from this location.
Privacy R
|
First Impressions
Rating:
3.0
Very polite staff and convenient location
Privacy R
|
First Impressions
Rating:
5.0
Very helpful service desk.
Privacy R
|
First Impressions
Rating:
2.0
Very nice people but seemed a bit un-organized
SUSAN J
|
First Impressions
Rating:
5.0
My storage unit was clean and ready to load.
Privacy R
|
First Impressions
Rating:
5.0
My storage unit was clean and ready to load. The staff was very helpful.
Privacy R
|
First Impressions
Rating:
1.0
Reserved a 8X24X9 climate controlled unit,received a 5X10 the staff was less than helpful.Very difficult to access the unit with a winding path to bring furniture up an incline.VERY,VERY DISAPPOINTED
Privacy R
|
First Impressions
Rating:
1.0
I requested the reservation to be changed to 5/16/14. This obviously did not change????
Privacy R
|
First Impressions
Rating:
3.0
Wound up not using facility....
Privacy R
|
First Impressions
Rating:
3.0
the facility did not have drive up storage which is what i needed.