Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It’s a bit difficult to find the location. No real clear signage from the street. The rest of the experience was great
Tim B
Rating:
5.0
Customer did not leave a comment.
Patrick R
Rating:
1.0
I walked up to the location to reserve a truck for 3:00 PM and the lady put the truck down for 1:30pm. I said I would return at 3:00 to pick it up. I realized at 2:45 pm that I had no help to move my things and came back to change the reservation to 9:00 am she said she could not change the reservation. So I picked the vehicle up at 9:00 am and had it back by 1:30 not because I was finished moving but because the lady put the wrong time on the contract and I didn’t want to be late and charge a whole day fee because she didn’t make the reservation as I requested when I came to the UhAul rental so no this wasn’t a good experience or customer service.
Monica M
Rating:
5.0
Customer did not leave a comment.
patrick R
Rating:
5.0
Customer did not leave a comment.
Susan R
Rating:
4.0
Super customer service !
Richard S
Rating:
4.0
I think they overstaed my mileage yesterday. tried to call around 215pm, but nobody answered
Susan R
Rating:
5.0
Customer did not leave a comment.
Darlene A
Rating:
5.0
Everything went seamlessly. The lady working there is always pleasant and made things easy.
SHAWN M
Rating:
3.0
Customer did not leave a comment.
Thomas L
Rating:
4.0
Customer did not leave a comment.
Ashley H
Rating:
5.0
I have rented from this location multiple times. Chris always makes the process easy and efficient. She is friendly, courteous and professional always! The Westlake location is where I will always rent from!
todd r
Rating:
5.0
Customer did not leave a comment.
Thomas W
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
Paula C
Rating:
5.0
Customer did not leave a comment.
DAVID M
Rating:
5.0
The representatives are always so friendly and professional.
todd r
Rating:
5.0
Customer did not leave a comment.
Samer N
Rating:
5.0
U-Haul made a stressful move manageable. Chris (in the office) was kind, understanding, and professional. I’d highly recommend this location.
Elizabeth B
Rating:
3.0
Chris was extremely helpful and terrific
joe s
Rating:
5.0
Customer did not leave a comment.
Aric K
Rating:
4.0
Customer did not leave a comment.
Jamie L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shabhab C
Rating:
5.0
The service at that location is wonderful
So helpful
Made a stressful move, much easier and more pleasant because the lady at the desk ( westlake location) was so kind and helpful
maria s
Rating:
5.0
Great service from Christine.
MARIO Q
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
I had a great experience at the Westlake Storage Facility. Everything was top notch - the cleanlines of the facility, the staff, and the value provided . I highly recommend the facility.
Robert R
|
Overall Experience
Rating:
5.0
I picked up the van keys around 2:30 p.m. Didn't use it until around 7:30 p.m. My link to report any damage on the vehicle had already expired.
judy c
Rating:
5.0
Customer did not leave a comment.
Frederick H
Rating:
5.0
Customer did not leave a comment.
Amber T
Rating:
5.0
Customer did not leave a comment.
JENNIFER G
Rating:
5.0
Friendly staff, pleasant experience!
Brian P
Rating:
3.0
This location is unclear there could be more signage for customers to locate it. The drivers license and referral portion of the pick up procedure could be done ahead of time to arrival.
Micayla R
Rating:
5.0
Customer did not leave a comment.
Zeynel A
Rating:
5.0
Customer did not leave a comment.
brandy b
Rating:
5.0
Customer did not leave a comment.
Cynthia S
Rating:
3.0
No signs out front showing where to go. Should be a U-Haul sign. I drove around for awhile looking for it.
Also I had to submit 2 references this time. I’ve never had to do this before. I picked up the van after 10pm when everyone is in bed. They still wanted to call 2 people or else I would be denied.
What’s the point of offering a 24 hour service if you’re requiring to call references that late??
Meanwhile I was standing outside alone in the cold for 45 minutes until someone picked up.
TOTALLY UNACCEPTABLE! Good thing I was not mugged..
Darin E
Rating:
5.0
Customer did not leave a comment.
Mark D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
La-Ani S
Rating:
5.0
Customer did not leave a comment.
Leslie T
Rating:
5.0
Very easy and great customer service. The woman working the desk for both pick-up and drop-off was incredibly nice and helpful.
SHAWN M
Rating:
3.0
The truck was not ready for the online check in and I had to wait for the employee to return and check me in manually. Ended up not being a huge deal but would have preferred that my key was in a lock box ready for online check in, as I had requested.
Andrew R
Rating:
5.0
Customer did not leave a comment.
Tom D
Rating:
5.0
Everything was perfect :)
sharman s
Rating:
3.0
There was no signage for U-Haul at the building. It was underneath an overpass and difficult to find.
Michael T
Rating:
5.0
Customer did not leave a comment.
Caryn H
Rating:
5.0
Customer did not leave a comment.
BECKY M
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Chris was wonderful and extremely accommodating. We were done in a matter of minutes and on our way. This place was highly recommended by a new neighbor and it is highly recommended by us.
DOINA P
Rating:
5.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Excellent service. I will definitely use again and recommend to my friends.
ginnette J
Rating:
5.0
The customer service person at the Westlake, Ohio location was efficient , firendily and knowledgable.
frank k
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
BRETT J
Rating:
5.0
I am trying to rent a storage unit there.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
Will B
Rating:
5.0
Everything was ready and in great condition. Dealer was helpful. I recommend this dealer location and using U-Haul.
ROBERT W
Rating:
5.0
A Great Moving Experience! A Big Thank You to Chris at Westlake Indoor Self Storage!
Kristine S
Rating:
5.0
Everything went smoothly and perfect
Liza E
Rating:
5.0
Customer did not leave a comment.
LEONARD D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Muhammad K
Rating:
4.0
In making the self-service reservation, I was able to request furniture pads. None were included in my self-service rental and I later learned that they are not offered for rentals at this location, which would have been helpful to know -- and not allowable to add -- in advance. This seems like the fault of Uhaul.com more than this location.
Heather C
Rating:
5.0
Customer did not leave a comment.
Jaime S
|
Overall Experience
Rating:
5.0
The 9' Cargo Van drove extremely well. Low Mileage, no shimmy's or shakes. Lady at counter was fun and efficient. Probably our best experience with U-Haul in 20-years.
David C
Rating:
5.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Customer did not leave a comment.
Madchen H
Rating:
3.0
Customer did not leave a comment.
judy c
Rating:
5.0
Customer did not leave a comment.
Paul H
Rating:
5.0
Chris is great, very nice & professional & helpful !!
Craig D
Rating:
5.0
Christ in the office was wonderful, highly recommend.
Craig D
Rating:
5.0
Helpful staff and great overall experience
sean m
Rating:
4.0
No negative comments
NICHOLAS R
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
3.0
The back of the van had not been cleaned prior to my pick up.
There was pet (cat) hair [and smell] in the cab and the back section. I had to put a sheet over the passenger seat so it didn't get all over my daughter (who is allergic to cats).
If there had been time, I would have taken the van back and gotten another one. It was nasty!
Lynn M
Rating:
5.0
Customer did not leave a comment.
tim k
Rating:
5.0
After leaving my things in storage for roughly 4 months (with ownership and myself having the only keys) I finally moved out.
I arranged for a moving company to retrieve my things (I hired a moving company so I would not need to miss work). The storage company assured me that they would be there to let the movers in. Day of, the movers called me to inform me that management was not there, and I needed to leave work to let them into the unit. The time ended up costing me a few hundred in extra labor hours.
Once the movers unloaded everything into my apartment, I found that I was missing one box - containing two top-end kitchen appliances and a few odds and ends.
I have reached out to management multiple times, but they have never responded. At this point, I'm writing it off as a loss - but will never recommend either company again.
John B
|
Overall Experience
Rating:
5.0
Chris is wonderful!!!! Very easy access and nice that you can park inside while loading/unloading and under the roof while loading/unloading a second vehicle. Nice that you have dollies and carts for our use also. Very clean.
I would certainly come back again if I needed storage space. THANK YOU FOR BEING AVAILABLE when we needed you!!!!
Jean K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cathleen M
Rating:
5.0
Customer did not leave a comment.
Bruce H
Rating:
2.0
Because this is all done via your phone, this underground location makes it VERY difficult to get a cell signal. If we are to continue to only be able to rent on our phones, better cell service or WiFi needs to be arranged
JOHN G
Rating:
5.0
Add this location not much the young lady Chris is on top of her game and a pleasure to do business with
Lisa D
Rating:
5.0
This storage place stole all my furniture. I did not move anything out. They stole my belongings.
Katrina W
|
Overall Experience
Rating:
4.0
More lighting during all hours in parking area
Jodi N
Rating:
4.0
Provide a local phone number. This place was hard to find
Thomas E
Rating:
5.0
Chris was awesome and made the rental experience a breeze! Highly receommend this location.
Robert R
Rating:
5.0
Customer did not leave a comment.
THOMAS R
Rating:
5.0
Customer did not leave a comment.
Melissa R
Rating:
3.0
Floors were muddy in front and messy in back. I had to wipe down the cab and dash, cleaning out refuse from driver side slots. A lot of pet hair all over cloth seats. Couldn’t get it off. Had to sweep out the back before loading. Before I returned can, I wiped down with Clorox wipes and swept out the back. I recommend you switch to leather seats so key hair can be cleaned up
DIANE L
Rating:
5.0
Enlarge the street sign on Dover Center Rd. (if allowed) and at the minimum, include there a brightly-colored, easily-recognizable U-Haul logo.
David F
Rating:
3.0
It was good. Just didn’t like picking it up in a garage
jeanne w
Rating:
4.0
Location was hard to find with GPS. Was not aware building was underground below the local Drug Mart. Also, I was not aware pictures needed to be taken before dropping the keys in the lock box after hours. Knowing would have been helpful so I could accurately give milage, etc. Overall great service and experience!
DANI F
Rating:
1.0
Awful. Location horrible. Owner lies. WORST EXPERIENCE EVER RENTING A TRUCK IN MY LIFE. DONE SO MANY TIMES. BIG FAT JOKE. NOT WIRTH THE gas just finding the place. Nor is it worth the potential accident you can get only turning around to find it. Just to be greeted by a non smiling Chris who lies. And it is absurd. She is put out to help you. Totally put out. NEVER AGAIN. WILL USE A DIFFERENT PLACE ON OPPOSITE END OF EARTH.
francine s
Rating:
3.0
The "virtual pick up" wasn't clear at the time of booking. The office was supposed to be open when I got there (before 5pm), but wasn't. Even when I phoned the office number no one answered.
Simon E
Rating:
5.0
Not much, CHRIS is a GREAT MANAGER and is helpful about what type of vehicle, how to pack specific items. I also use the location for storage for 1 or 2 more months. The facility is always clean. I will ALWAYS RECOMMEND THE FACILITY.
Regards
Rich Stanislaw
(440)915-1338
RICHARD S
Rating:
5.0
This storage facility provides all the benefits of being climate controlled without paying the price for it. Because it is underground, it is never too cold in the winter or too hot in the summer. I would definitely use it again if I had the need.
ANN M
|
Overall Experience
Rating:
5.0
Very easy transition
Paul S
Rating:
2.0
Each time, at rental and post rental, that I told by the on-duty employee different costs for the rental and the mileage charge. She kept confusing weekend and week day charges. The diver cab was dirty, discarded food wrappers, empty bottles of soda on floor and used Covit surgical masks on the dash board. The driver and passenger windows were dirty, as were the mirrors, to the point I could not see out the windows or use the mirrors until I stopped and cleaned them (Safety Issue). Finally, half way back to my starting point a message appeared on the console-"Oil Change is needed." I was not sure if I should continue driving, but due to fact it was 10:00PM I continued hoping I got to my destination before the engine seized up.
Patrick F
Rating:
5.0
Customer did not leave a comment.
Emma R
Rating:
5.0
The manager was very helpful.
Victor N
Rating:
5.0
We had a great experience over the years. The facility was always clean and secure. The staff was always friendly, informative and knowledgeable. Thank you
CAROL M
|
Overall Experience
Rating:
5.0
Need some visible signs to locate the office. The office is well hidden
CECILIO C
Rating:
3.0
Counter person needs wear a mask when a customer enters office.
William M
Rating:
4.0
Improve store signage.
mark e
Rating:
4.0
quicker check-in the following day. dropped off overnight
Brian G
Rating:
4.0
Customer did not leave a comment.
ghaassan s
Rating:
5.0
Customer did not leave a comment.
craig a
Rating:
5.0
Customer did not leave a comment.
Stefanie F
Rating:
5.0
Customer did not leave a comment.
TOM F
Rating:
5.0
Customer did not leave a comment.
brian k
Rating:
5.0
Customer did not leave a comment.
john s
Rating:
4.0
Great experience! The only improvement that I would have REALLY appreciated is having a public restroom available. Drugmart is close, but not close enough. Thank you
HENRY H
|
Overall Experience
Rating:
3.0
outer area looked to be falling apart.
Jerome R
|
Overall Experience
Rating:
5.0
I did not use the reservation.
Alice P
|
Reservation
Rating:
3.0
Water and humidity problems. Even though my unit was away from the main door I still got mold and mildew on my wood furniture.
RACHEL M
|
Overall Experience
Rating:
2.0
Check-in was a slow process. The storage unit itself is clean and I feel comfortable leaving my things there.
Privacy R
|
First Impressions
Rating:
3.0
Good location, clean and safe facility. Representative took 45 minutes to check us in.
Privacy R
|
First Impressions
Rating:
1.0
Again, I`m leaving poor rating because I was charged twice for units I never wanted in the first place. I called to cancel after UHaul wrongly booked me.
Privacy R
|
First Impressions
Rating:
1.0
I`m only giving a poor rating because I called and cancelled this
And was still charged. Never even went to facility so I can`t judge the place.
Privacy R
|
First Impressions
Rating:
3.0
Facility is fine and employee helpful
Privacy R
|
First Impressions
Rating:
2.0
To tight for my needs and very difficult to move around in the facility. The customer service rep was helpful.
Privacy R
|
First Impressions
Rating:
3.0
I ended up cancelling my reservation because I did not know that facility did not honor the 1st month free deal that uHaul offered for renting a moving vehicle.
Privacy R
|
First Impressions
Rating:
5.0
The staff here is great but the online reservation system needs work. I never received the emailed survey to get my fee back and then found out it got processed twice. No fault of the facility.
Privacy R
|
First Impressions
Rating:
5.0
The staff here is great but the online reservation system needs work. I never received the emailed survey to get my fee back and then found out it got processed twice. No fault of the facility.
Privacy R
|
First Impressions
Rating:
5.0
Very clean, very nice staff. Thrilled that the unit is indoors with heat/AC.
