Customer Reviews for West Texas Garage LLC
(U-Haul Neighborhood Dealer)

79 reviews

911 N Pierce St   Amarillo, TX 79107

(806) 553-1318

Office Hours

  • Monday - Friday:
    7 am - 1 pm / 2 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(806) 553-1318

911 N Pierce St
Amarillo, TX 79107

Services at this Location:

Office Hours

  • Monday - Friday:
    7 am - 1 pm / 2 pm - 4 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Might be the best U-Haul experience I’ve ever had They were super helpful ! And Everything was easy

Nicholle White 
Rating:
5.0

Customer did not leave a comment.

Don Herron 
Rating:
2.0

No moving dolly. Made the move extremely difficult. Soda was spilt all over UHaul.

Destiny Barela 
Rating:
3.0

The first location that U-Haul assigned for us to pick up 5250 McCormick road Amarillo Texas did not have a truck when we got there. I called U-Haul I got transferred to a second operator before I could schedule another pickup. I got to the second location and they did not know that I was even coming and did not have the truck size the 20 foot truck that I had originally ordered. U-Haul told me they would upgrade me to 26 ft truck had no additional charge but yet when I checked it in I see a discharged for a 26 ft truck so I'm not happy about that. The back of the truck still had a lot of trash from the previous user and the tank was only half full. The gentleman that was at the second location was very helpful though in getting things done quickly to get the truck.

Russ Martin 
Rating:
3.0

Customer did not leave a comment.

Kimberly Spring 
Rating:
2.0

The truck had a clunking in the transmission im not sure was safe also when we picked up the truck they said it had 1/4 tank of fuel but it was parked on a hill. Not aure if thats on purpose but it really had an 1/8th. Shiesty.

JEANNE BERG 
Rating:
3.0

Customer did not leave a comment.

david bechtol 
Rating:
1.0

No one at locatopn site, no body to talk to, remote location no ways to contact any personal. Main office run into not friendly personal rude people answering phone calls no one wants to help, recing or drop off person trying to blame me for a previous damage the unit had, the only reason why i can use uhaul in the future is cause no other providers are available

CARLOS GUDIEL-SANDOVAL 
Rating:
5.0

A+

David Torres 
Rating:
5.0

Customer did not leave a comment.

Don Barker 
Rating:
3.0

Never received my deposit I was told I would get back.

Shawn Hawthorne 
Rating:
5.0

Great customer service. Very friendly and helpful staff. Elias is a very nice young man with an easy smile.

David Price 
Rating:
5.0

Customer did not leave a comment.

HANNAH ROGERS 
Rating:
5.0

Nothing, both locations took great care of us and helped us with our needs.

JASON RIFENBURGH 
Rating:
1.0

The truck showed up and was in OK condition, but the extra items I had requested were unavailable and it took me about 30 minutes to get them removed from my bill.

CHARLES RAINEY 
Rating:
5.0

Customer did not leave a comment.

JESUS SANROMAN 
Rating:
4.0

Customer did not leave a comment.

Margaret Holt 
Rating:
4.0

Customer did not leave a comment.

Angel Camargo 
Rating:
5.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
5.0

They charged me 3 extra days an I only had 2 extra days.

Luis Guevara 
Rating:
4.0

Customer did not leave a comment.

Daryl Tainatongo 
Rating:
5.0

Good work and good people

Mohammed Younis 
Rating:
5.0

Customer did not leave a comment.

Kara Badeaux 
Rating:
5.0

Customer did not leave a comment.

SHARON BETH ROBERTS 
Rating:
5.0

Customer did not leave a comment.

Antonio Abad 
Rating:
4.0

Customer did not leave a comment.

ELSON RIVERA 
Rating:
5.0

Customer did not leave a comment.

JOSE MATA LINARES 
Rating:
5.0

Customer did not leave a comment.

Jennifer Young 
Rating:
5.0

A loud ringer on the office door to notify staff of arrival.

WILLIAM HEINEKEN 
Rating:
5.0

Customer did not leave a comment.

Karl Wehmhoener 
Rating:
1.0

This location was locked, The telephone number on my contract wasn't good. I drove to another location to see if they could help however without the agent offering any bit of assistance he said I was gonna be charged. So I drove by to my original drop off location. I believe uhaul locations no longer functioning should not appear as a drop off or pickup location. All of this dilemma lasted over 2 hours. I almost missed my flight as a result of this. This is my 1st time using uhaul however I feel so disappointed by the services I received at both locations. Uhaul is better than this.

Olusegun Adeshola 
Rating:
5.0

Customer did not leave a comment.

Nicole Shannon 
Rating:
3.0

When dropping the equipment off I had to park outside the place because it was gated in. Once I walked in the large area all office doors was locked, so I had to walk the grounds to the very back of this place and I was meet by a mechanic on duty. This was to much of a hassle to drop off. So overall my pickup was disappointing and my drop off was a good location but hard to get in, not inviting.

Cheryl Sims 
Rating:
4.0

Customer did not leave a comment.

THOMAS HUGGANS 
Rating:
5.0

Customer did not leave a comment.

Jeffery McLain 
Rating:
3.0

Customer did not leave a comment.

Dennis Woolam 
Rating:
5.0

Customer did not leave a comment.

james buller 
Rating:
5.0

Customer did not leave a comment.

Kristi Slocum 
Rating:
4.0

Most helpful!

Deena Hyer 
Rating:
4.0

Customer did not leave a comment.

Stephen Fraser 
Rating:
5.0

Customer did not leave a comment.

Brandon Hammerstrom 
Rating:
3.0

The hitch wasn't properly installed and the price wasn't good

Vickie Avinger 
Rating:
1.0

Had to find someone and when I did he was not friendly at all.

Amy Solis 
Rating:
5.0

Pleasant experience. Vehicle appeared well kept and newer. Additional equipment offered at time of pick up (for a charge of course). Would recommend to potential customers.

Tina Vasquez 
Rating:
3.0

Customer did not leave a comment.

Thomas Giles 
Rating:
5.0

Customer did not leave a comment.

Alex Gregory 
Rating:
1.0

I dropped off about 3 with Rolando who informed me that the office manager Miguel nor Elias was available. He asked me for my email address so that I could get a receipt for my drop off. My 26ft UHaul was clean, had more gas than it had when it was given to me and I was told to leave and someone would email me. I've never rented a UHaul before. The next thing you know the drop off location has charged me an extra $70 for "sweeping" the back of truck and over mileage and gas. I took pics there was no dirt or mud. These are crooks, I would never again in my life use or recommend this drop off location. I am going to report them as well as call corporate who does business with this location. You will never receive great ratings from this location. They are committing fraudulent charges on individuals credit cards.

BABY WALLACE 
Rating:
4.0

Customer did not leave a comment.

tom mays 
Rating:
5.0

Customer did not leave a comment.

Erik Valdez 
Rating:
4.0

Customer did not leave a comment.

John Ferry 
Rating:
1.0

the man waiting on me could hardly speak or understand English. The place was a mess. I told him when I would have to return the trailer and then when I turned it in they charged me for an extra day. I will instruct my credit card company not to pay it

tom perry 
Rating:
4.0

Customer did not leave a comment.

tomas licon 
Rating:
3.0

The service fellow was very nice and helpful. The office was clean. The location was in a very "scary" part of town, making this part of town NOT "inviting". My companion is familiar with the reputation of this area of town and asked me to remain in my vehicle for my personal safety.

Ann Elise Bennett 
Rating:
4.0

Overall the experience with uhaul has ranged from irritating to infuriating. The pickup location was decent and the guy working there was as helpful as he could be before uhaul stepped in and stopped letting him.

Kenneth Barbour 
Rating:
5.0

Customer did not leave a comment.

Brittany Lewellen 
Rating:
5.0

Customer did not leave a comment.

Kent Watson 
Rating:
3.0

Customer did not leave a comment.

Timothy Robertson 
Rating:
5.0

Customer did not leave a comment.

carson crites 
Rating:
5.0

Customer did not leave a comment.

Daniel Scott 
Rating:
4.0

Location was hard to see and directions were vague.

Hector Raudry 
Rating:
4.0

Customer did not leave a comment.

Samantha Luedke 
Rating:
1.0

Customer did not leave a comment.

sisouk surasen 
Rating:
2.0

Customer did not leave a comment.

Gabriela Pita 
Rating:
4.0

Went to go and drop ot off and the person was not there. I went over to the garage and one of them called the person and he walked him through the checking process.

Fred Hakimi 
Rating:
4.0

Customer did not leave a comment.

alta reynolds 
Rating:
5.0

Customer did not leave a comment.

Charles Powell 
Rating:
1.0

Was double charged for he trailer so I was not able to move my belongings, they finally refunded me 2 weeks later, then I get charged and billed for $1050.00!!!! Not to mention terrible customer service and lack of communication with the lot where I rented from.

Ashley Scott 
Rating:
5.0

Customer did not leave a comment.

billy brothers 
Rating:
2.0

Had to hunt to find someone to help. Then his computer wouldnt work. I had called the day before to make sure the ball on the hitch would work and the told me yes, then get there and it wouldnt, had to buy a new ball, when i had one at home. I called the place on canyon eway for that info. We will def go with penski or another company next move. Got here to drop off trailer, no one was there, we got there in the open time posted on the web. It was total confusion, had to drive all over town to return it.

Glen Thorpe 
Rating:
3.0

I know that UHaul containers are water resistant and not waterproof, but our moving trailer had a notable leak that let water onto our things. The trailer was pretty good, worked well, and held what we needed it to. On the way back to Amarillo to drop off the trailer, our contact did not answer his phone like he had said he would and we ended up just leaving it on the property, since we couldn't stick around or go back out the following morning. We are lucky no one decided to steal the trailer. So, just availability during agreed times would be good. Our experience overall was positive.

Lauren Stacy 
Rating:
5.0

I rented an 8' covered trailer. The tires were pretty worn and bald. I had no problems, but was concerned about getting a flat or blow out on the road.

Jim Friedewald 
Rating:
2.0

I rented the 6'x12' trailer on Friday and told them I would not have the trailer back until 4:00 pm Saturday. The man that helped me said that since they close at 2:00 on Saturday that I could bring it back on Monday morning and not be charged a late fee. I got the trailer back on Monday morning before they opened. I waited until someone got there. Waited on him to unlock his gate and put their dogs up. Then he helped me. We went in to sign the paper work so i could go and noticed he charged me a $70.00 late fee. When I asked him about it he said that I could have dropped the trailer off outside his fence. This place is not in a very nice part of town - I would never leave a nice trailer outside his fence. He has a 7' chainlink fence with 2 dogs guarding his place. It never occured to me to just leave it. And it was never told to me by the first individual that that was even an option. I will never rent from these people again.

scott gross 
Rating:
5.0

Customer did not leave a comment.

Christopher Chick 
Rating:
1.0

This guy is shady, told me to drop the truck off and send a pic to his cell phone of the gas level. We filled it up above 1/2 just like it was when we got it. We have pics of when we picked and dropped off. Spoke to him 4 times on his cell and now he says the number doesn't exists. He charged $23 more for gas when it didn't need it. And when he said that 8065531318 isn't his number I called it back and he answered, then hung up and blocked me. Something's up with this guy and it's not good.

Cynthia Mccoy 
Rating:
5.0

Customer really needs to increase the days allowed for useage with out charging extra.

Sherry Daniels 
Rating:
5.0

Customer did not leave a comment.

bob becker 
Rating:
5.0

Everything was great got here got everything unloaded and trailer back to childress ,TX Thanks again maybe calling again for to long ,.

KELLY YOWCELL 
Rating:
3.0

Strive to be better

alvin sanchez 
Rating:
5.0

Customer did not leave a comment.

Bill Gerstberger 
No reviews have been submitted for this location.

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